Contact us

Get in touch online, by phone or by post

Existing customers

If you need help with your account, why not ask Jess - our Virtual Assistant?

Support phone numbers

Residential support

  • 0800 432 0200
  • 0345 140 0200
  • All day, every day
  • Or use the Help Assistant any time
  • You'll need your username and password handy

Business support

  • 0800 028 0282
  • 0300 123 6123
  • All day, every day
  • Or use the Help Assistant any time
  • You'll need your username and password handy

Residential cancellations

  • 0845 140 6002
  • 0330 123 9197
  • Monday to Friday: 9.00am - 8.00pm (Except Bank Holidays)
  • Saturday: 9.00am - 5.30pm
  • You'll need your username and password handy

Business cancellations

  • 0845 140 6002
  • 0330 123 9197
  • Monday to Friday: 9.00am - 5.30pm (Except Bank Holidays)
  • You'll need your username and password handy

Broadband service status

  • 0800 917 6714
  • All day, every day

0800 numbers are free to call from landlines, but will be chargeable from mobiles. Rates will vary depending on your network and call plan.

0300, 0330 and 0345 numbers are charged at the same rate as landline numbers, including calls from mobile phone networks. Calls may be recorded for training purposes.

Thinking of joining us?

If you've got any questions about joining us you might find the answers in our Broadband FAQs.

Sales phone numbers

Residential sales

  • 0800 432 0080
  • 8am - 9pm Mon to Fri
  • 9am - 9pm Sat and Sun
  • Outside of these hours, please use our Sales Enquiry form and one of our Sales advisors will call you back.
  • Have your payment details handy to place an order

Business sales

  • 0800 023 2221
  • 0300 123 4433
  • 9am - 5.30pm Mon to Fri
  • Outside of these hours, please use our Sales Enquiry form and one of our Sales advisors will call you back.
  • Have your payment details handy to place an order

Partner sales

  • 0800 023 2345
  • 0300 123 5123
  • 9am - 5.30pm Mon to Fri
  • Outside of these hours, please use our Sales Enquiry form and one of our Sales advisors will call you back.
  • Have your payment details handy to place an order

0800 numbers are free to call from landlines, but will be chargeable from mobiles. Rates will vary depending on your network and call plan. Calls may be recorded for training purposes.

0300 numbers are charged at the same rate as landline numbers, including calls from mobile phone networks. Calls may be recorded for training purposes.

More ways to contact us

Our address

If you want to write to us it's much quicker to use the Help Assistant, but if you do need to send us something our address is:

Plusnet, The Balance, 2 Pinfold Street, Sheffield S1 2GU

Please note: if you need to return a faulty router, we'll replace it for free if it's less than 12 months old. Contact us through the Help Assistant or call us and we'll send you a free postage paid bag to return it.

Media enquiries

If you are a member of the media and have a question for Plusnet's press office please email us at: pressroom@plus.net

Need Help & Support

Find the help you need or ask a question online.

Ask Jess a question
Ask Jess a question

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