Thinking of joining us?

If you've got any questions about joining us you might find the answers in our Broadband FAQs.

Sales phone numbers

Residential sales

  • 0800 432 0080
  • 8am - 9pm Mon to Fri
  • 9am - 9pm Sat and Sun
  • Outside of these hours, please use our Sales Enquiry form and one of our Sales advisors will call you back.
  • Have your payment details handy to place an order

Business sales

  • 0114 296 5182
  • 9am - 5.30pm Mon to Fri
  • Outside of these hours, please use our Sales Enquiry form and one of our Sales advisors will call you back.
  • Have your payment details handy to place an order

Partner sales

  • 0114 296 5171
  • 9am - 5.30pm Mon to Fri
  • Outside of these hours, please use our Sales Enquiry form and one of our Sales advisors will call you back.
  • Have your payment details handy to place an order

0800 numbers are free to call from landlines, but will be chargeable from mobiles. Rates will vary depending on your network and call plan. Calls may be recorded for training purposes.

Existing customers

Need to ask us a question? Use our Help Assistant to raise a query directly with our Support Team.

If the answer's already on our website our Help Assistant will show you exactly where to look. Guides, tutorials, helpful links, it's all there for you.

Support phone numbers

Residential support

  • 0800 432 0200
  • 0345 140 0200
  • All day, every day
  • Or use the Help Assistant any time
  • You'll need your username and password handy

Business support

  • 0114 296 5182
  • All day, every day
  • Or use the Help Assistant any time
  • You'll need your username and password handy

Cancellations

  • 0800 432 0200
  • 0345 140 0200
  • 9am - 5.30pm Mon to Fri
  • (Except Bank Holidays)
  • You'll need your username and password handy

Broadband service status

  • 0800 917 6714
  • All day, every day

0800 numbers are free to call from landlines, but will be chargeable from mobiles. Rates will vary depending on your network and call plan.

0345 numbers are charged at the same rate as landline numbers, including calls from mobile phone networks. Calls may be recorded for training purposes.

More ways to contact us

Our address

If you want to write to us it’s much quicker to use the Help Assistant, but if you do need to send us something our address is:

Plusnet, The Balance, 2 Pinfold Street, Sheffield S1 2GU

Please note: if you need to return a faulty router, we’ll replace it for free if it’s less than 12 months old. Contact us through the Help Assistant or call us and we’ll send you a free postage paid bag to return it.

Media enquiries

If you are a member of the media and have a question for Plusnet’s press office please email us at: pressroom@plus.net

Help & Support

Find the help you need or ask a question online. Click below to find simple guides on how to use your service

Picture of a help manual Go to Help & Support home

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