How to use your Plusnet router

How do I set up my Plusnet Hub One router?

Take a look at our Plusnet Hub One set up guide or watch our video.

What's my router's IP address and why will I need it?

You’ll need it to connect and log in to your router, which we’ll explain further down. It’s 192.168.1.254

How do I find my router's password?

If you want to view or change any settings on the Hub Manager pages, you'll need the Hub Admin password. You'll find this on the card stored on the back of your Hub.

What's my wi-fi network name (SSID) and wi-fi password?

The wi-fi network (or SSID) starts with PLUSNET and has letters or numbers at the end, e.g. PLUSNET-A1BC. The wi-fi password (or key) is 10 characters long and it's case sensitive.

You'll find both printed on the reference card stored on the back of your Hub.

How do I log in to my router?

You can watch our video to see how to do that. Or follow these steps.

You'll need to use a computer or device that's connected to your Hub One (via wi-fi or an Ethernet cable).

  1. Open up a web browser window (like Firefox, Chrome or Safari).
  2. Ignore any error message you see and enter your Hub's IP address as the website address - 192.168.1.254
  3. You'll now see the Hub Manager page, which shows your current connection status and a list of the devices currently connected to your Hub.

The Hub Manager is split into four sections. You can access each by clicking the links at the top of the Hub Manager page.

For help using any of the settings found in your Hub, click Help at the top of the Hub Manager page.

For a full list of available settings, click A-Z at the top the page.

Section What is it for?
Home This is the page you'll see when you first log in. It shows your current connection status and an overview of the devices currently connected to your network.
Settings In this section you can check wireless information, set up access control and change your Hub Manager password.
Advanced Settings Here, you can change your wireless settings, manage your home network, configure the built in firewall and restart or reset your Hub.
Troubleshooting If your Hub isn't connected to the Internet, you'll find step-by-step help to get you back online.

You'll also find useful information about your Hub in the Helpdesk section (this’ll help if you need to get in touch with us) and a copy of your Hub's event log.

How do I check or change my wi-fi settings?

You can watch our video to see how to do that. Or follow these steps.

To support devices that connect at different speeds, your Hub broadcasts on two separate wireless bands. As standard, the network name, security and channel selection will be the same for both bands.

To check the wi-fi settings on your Hub,

  1. Log in to the Hub Manager.
  2. Click Settings at the top of the Hub Manager page and select Wireless.

You'll now see information about the wi-fi bands broadcasting from your Hub. Here’s an explanation of each one.

Detail What does it mean?
Wireless SSID The current broadcast name for the band. This is what you'll see when scanning for networks to connect to.
Wireless Interface Type The protocol and speed supported by the band.
Security The encryption method for the band.
Channel selection The channel (frequency) that your Hub broadcasts on. Your Hub will find and use the best available channel. If you're having problems you can make it check again by pressing Refresh at the bottom of the page.

To change the wi-fi settings on your Hub

  1. Log in to the Hub Manager.
  2. Click Advanced Settings at the top of the Hub Manager page and select Wireless.

Configuration is split between the two bands broadcasting from your Hub (2.4 and 5 Ghz). You can switch between the two by clicking the appropriate link under the Wireless link.

You might need to reconnect to your network after changing some of these settings (particularly the Wireless SSID, Security or Wireless key). See our Wireless connection guide if you need help with this.

Here’s an explanation of each setting. If you make any changes, remember to press Apply before you leave the page.

Setting What does it do?
Wireless network enable Switch wi-fi on or off.
Sync with 2.4Ghz (5Ghz band only) As standard, the 5Ghz band will share most settings with the 2.4Ghz band. Changing this option will allow you to choose different settings for each band.
Wireless SSID The broadcast name of your wireless network. This is what you'll see when scanning for networks to connect to. If you change this you'll need to update any computer or device that's connected to your network over wi-fi. We would recommend both bands retain the same SSID otherwise you will have to manually connect to each network.
Wireless Interface Type The protocol and speed supported by the network.
Channel selection The method currently used to select which channel (frequency) the selected band (2.4Ghz or 5Ghz) is broadcasting on.
Current channel The channel (frequency) the selected band (2.4Ghz or 5Ghz) is broadcasting on.
Security The method of encryption used to protect your network. WPA2 is the strongest form of encryption available on your Hub and we don't recommend changing this setting (note, WPA2 is the only option available for the 5Ghz band).
Wireless key This is the password you need to log on to your wi-fi network. If you change this you'll need to update any computer or device that's connected to your network over wi-fi.
MAC address This is the MAC address your Hub uses for networking.

How do I set up Port Forwarding?

Your Hub supports UPnP which means that compatible games and applications will set up Port Forwarding automatically and you won't have to do anything.

For games and apps that don't support this, you can set up Port Forwarding manually.

  1. Log in to the Hub Manager.
  2. Click Settings at the top of the Hub Manager page and select Port Forwarding.
  3. Choose your game or application from the dropdown list.
  4. Choose the device that you want the rule to apply to from the dropdown list.
  5. Press Add.

Any rules already in use will be shown at the bottom of the page.

If your application or game isn't listed under Game or Application, follow the steps below to add it yourself:

  1. Log in to the Hub Manager.
  2. Click Advanced Settings at the top of the Hub Manager page and select Firewall.
  3. Now click Manage games and applications, which you'll find at the bottom of the page.
  4. You'll now see the User Defined Games & Applications screen - click Add new game or application.
  5. On this screen you'll see a list of profiles for any games or applications that you've added previously. If you ever need to edit or remove a profile, you can do that here.
  6. Enter the details for your new game or application (if you know the details are similar to an existing profile, you can copy the rules and update or add more details yourself).
  7. When you're done, press Apply. To start using your new profile, follow the instructions above to set up port forwarding manually, your new profile will be available in the drop down list.

How do I reset my router?

If you’re having problems with setting your router up, it might be worth resetting it. Use a paper clip, pen, or something pointed to press in the reset pinhole button on the back of the router.

Keep the button pressed for 20 seconds. When the light on the front of your Hub turns green, release the reset button.

When the light on the front of the Hub turns blue, it’s now restored to factory settings.

Keep in mind that if you do this, it’ll completely restore your router to the settings it had when it arrived. So if you’ve made specific changes to your settings, they’ll need to be made again.

How to set up your Plusnet Hub One router

Advanced Set up of your Hub One

How do I set up my Plusnet 2704n router?

Take a look at our router setup guides or if you have standard broadband (sometimes called ADSL) you can watch the video below.

What’s my router’s IP address and why will I need it?

You’ll need it to connect and log in to your router. Unless you’ve changed it, it’ll be 192.168.1.254

How do I find my router’s password?

You’ll find your router password printed on the back of the router itself. It’s also on the reference card that came with it.

What’s my wi-fi network name (SSID) and wi-fi password?

Your wi-fi network name starts with Plusnet and has a few letters and numbers at the end, just like this: PlusnetA1B2C3. Your password’s ten characters long with letters and numbers. You’ll find them both on the back of your router and on the reference card that came with it.

We’ll explain how to change them a little bit further down.

How do I log into my router?

  1. Open up a web browser window (like Firefox, Chrome or Safari).
  2. Type your IP into the web address bar. Unless you’ve changed it, this’ll be 192.168.1.254
  3. This’ll take you to the home page of your router, where you’ll see a summary of your current connection status.
  4. When you’ve done this, you’ll see Home, Basic Settings, Advanced Settings and Helpdesk. If you click on them, you’ll be asked for your admin password. This is the same as your router password.

How do I change my wi-fi settings?

You can find out how to do this by watching our help video.

When you’ve logged in to your router, you can check and change them by going to the Advanced Settings section. Whenever you make any changes to these settings, you’ll be asked to confirm your password and read a warning before you’ll be able to carry on.

These are the most advanced wi-fi settings you can change. So you should only do this if you feel confident you’re making the right changes.

What do the different wi-fi settings mean?

  • ‘Wi-Fi Enabled’ tick-box: Turns wi-fi on or off. It's the same as the wi-fi button on the side of your router.
  • Wi-Fi Name (SSID): your wi-fi network name as it appears when you’re scanning for networks.
  • Channel: Lets you choose what frequency you want your wi-fi to work on. It’ll be set to Auto by default. That just means your router will choose the best frequency itself. You can change it to Manual if you want to choose. If you're having trouble connecting, it might help to use a single channel. You'll need to try out a few to find the one that's best. We recommend trying channels 1, 6 or 11 first.
  • Security: Lets you decide the type of encryption you want your wireless network to have. You should never have this switched to None, as it makes it easy for anyone to access your network. The best and safest type to use is WPA2.
  • Wi-Fi Password: The password you’ll need to get onto your wi-fi network.
  • WPS Enabled: If this is enabled, you’ll be able to connect some devices without typing in the wi-fi key (you’ll need to press the button to do this).
  • Broadcast SSID: Your router’s name as it appears to any devices scanning for networks they can use. If you don’t want this to happen, uncheck the box.

What does the information in the Helpdesk mean?

You can find all the info you need on how your line is working by going to the Helpdesk section after logging in to your router (the step we mentioned in How do I log into my router and check my settings?).

The helpdesk has all sorts of useful information and statics, they’re split up into the following sections:

  • 1-5: Router model and firmware.
  • 6-20: Line stats and connection details.
  • 21-24: wi-fi settings.
  • 25-28: Firewall and router software details.

How do I reset my router?

If you’re having problems with setting your router up, it might be worth resetting it. Use a paper clip, pen, or something pointed to press in the reset pinhole button on the back of the router.

Keep the button pressed for at least 7 seconds, then release it and you’ll see all the lights go out, except for the power light. The rest of the lights will start to come back on.

Keep in mind that if you do this, it’ll completely restore your router to the settings it had when it arrived. So if you’ve made specific changes to your settings, they’ll need to be made again.

How do I set up my Technicolor 582n router?

Take a look at our router setup guides or if you have standard broadband (sometimes called ADSL) you can watch the video below.

What’s my router’s IP address and why will I need it?

You’ll need it to connect and log in to your router, which we’ll explain further down. It’s 192.168.1.254, unless you’ve changed it.

How do I find my router’s username and password?

The username is admin. The password is the serial number, which is on the sticker on the bottom of your router and on the set-up card that came with it. It looks something like this: CPYYWWPPXXX. Remember the password is case sensitive.

What’s my wi-fi network name (SSID) and wi-fi password?

Your wi-fi network name starts with PlusnetWireless and has a few letters and numbers at the end, just like this: PlusnetWirelessVVVV. Your password’s ten characters long with letters and numbers. You’ll find them both on the back of your router and on the reference card that came with it.

We’ll explain how to change them a little bit further down.

How do I log in to my router?

You can watch our video to see how to do that. Or follow the steps below.

  1. Open up a web browser window (like Firefox, Chrome or Safari).
  2. Type your IP into the web address bar. Unless you’ve changed it, this’ll be 192.168.1.254
  3. Type in your router’s username and password when asked (click here if you’re not sure where they are).
  4. You should now see your router’s homepage.

Where can I find out more information about my broadband connection?

  1. Go to your router’s homepage.
  2. Click Broadband Connection on the left hand menu.
  3. You’ll then see two sections. DSL Connection tells you about your phone line connection between you and the exchange. Internet tells you about your broadband connection over your phone line.
  4. Click View more to find out more about either of these.

How do I change my wi-fi settings?

You can watch our video to see how to do that. Or follow the steps below.

  1. Go to your router’s homepage.
  2. Click Home Network on the left hand menu.
  3. Under Wireless, click WLAN: PlusnetWireless (or if you’ve changed your network name from PlusnetWireless, click the new name instead).
  4. Click Configure to change the settings.
  5. Click Details for more information about the settings at the moment.

These are the most advanced wi-fi settings you can change, so you should only change them if you feel confident doing so.

What do the different wi-fi settings mean?

After you’ve followed the steps in the previous question, you’ll see a page called Wireless Access Point – PlusnetWireless4C23CC. It’s always PlusnetWireless followed by some letters or numbers.

Setting What does it mean?
Interface Enabled (tick box) Switches your wi-fi on or off.
Power Reduction Enabled (tick box) Choose whether your router automatically switches your wi-fi on and off when power reduction is enabled and there aren’t any devices connected to it.
Network Name (SSID) The name you’ll see when you search for a wi-fi network on your devices.
Channel Selection Choose the channel (frequency) used to transmit your wi-fi network:
  • Automatic – the router chooses the best channel every time you switch it on.
  • Manual – you choose a single channel to broadcast on (1-13).
Allow multicast from Broadband Network Lets you allow or block multicast broadcasts over your wi-fi network.
Broadcast Network Name (tick box) Choose whether you want your network name (SSID) to appear in the list of available networks when people scan for wi-fi networks. Other devices can still connect to your network but you'll need to type in the SSID, rather than choosing from the list.
Allow New Devices Control how new computers connect to your wi-fi network.
Encryption Choose the method of encryption for your wi-fi network:
  • Disabled – anyone can use your network.
  • Use WEP Encryption – older and can be less secure.
  • Use WPA-PSK Encryption – the one we recommend (and default).
WPA-PSK/WEP Encryption Key Your wi-fi password. You can change it by typing a new password into the text box.
WPA-PSK/WEP Version Choose the level of encryption for your wi-fi network:
  • WPA2 – the newest and most secure (but only go for this one if your device supports it).
  • WPA+WPA2 – the standard option.

If you change any of these settings, you might need to re-connect to the wi-fi network on your devices for the changes to work. For help doing that, have a look at our wi-fi connection guide.

How do I change advanced settings like game sharing and firewall?

  1. Go to your router’s homepage.
  2. Click Toolbox on the left hand menu.
  3. Choose the thing you want to change:

    • remote assistance
    • firewall
    • dynamic DNS
    • game & application sharing
    • intrusion detection
    • user management
    • content sharing
  4. Read on for more information about each of these.

Remote assistance

This lets you check or change your router settings from anywhere on the Internet.

  1. Choose Permanent Mode to switch off remote assistance when you next reboot your router.
  2. Choose Temporary Mode to switch off remote assistance if you don’t use it for twenty minutes after your reboot your router.
  3. Click Enable Remote Assistance.

Firewall

This is set to Standard by default, which blocks incoming traffic unless it’s for gaming or sharing files. Click Configure to change the security level.

Dynamic DNS

If you’ve got a dynamic IP, this section gives you the option to use a fixed domain for your broadband connection. You’ll need a Dynamic DNS provider. If not, you can get one here.

  1. Click Configure.
  2. Type in your information (your DNS provider will be able to tell you anything you’re not sure of).
  3. Tick or un-tick Enabled to turn Dynamic DNS on or off.

Game & application sharing

Change your port forwarding or UPnP, which are settings used for gaming or file sharing.

  1. Under Pick a task... click Create a new game or application.
  2. Type in a new name.
  3. Select Manual Entry of Port Maps.
  4. Click Next.
  5. Type in your port and protocol information.
  6. Click Add.
  7. Add any other rules you want or click Apply.
  8. You’ll be taken back to the Game & Application Sharing menu.
  9. Choose which device you want that rule to apply to.
  10. Click Assign a game or application to a local network device.
  11. Choose your rule from the drop down list.
  12. Choose your device from the drop down list.
  13. Click Add to apply the rule.

Intrusion detection

This shows you types of intrusions and how many times each has been blocked. They reset every time you restart your router.

User management

This shows which accounts can log in to your router. There’s one user called admin by default. Click Change my password, Set the default user, Add new user or Switch to another user to change any of those settings.

These are the most advanced settings to do with your router. You should only change these if you feel confident doing so. If you change something and it damages your connection, we might not be able to help fix it over the phone.

How do I reset my router?

If you’re having problems with setting your router up, it might be worth resetting it. Use a paper clip, pen, or something pointed to press in the reset pinhole button on the back of the router.

Keep the button pressed for at least 7 seconds. When the power light goes red, let go of the button and wait until the power light turns green again.

Keep in mind that if you do this, it’ll completely restore your router to the settings it had when it arrived. So if you’ve made specific changes to your settings, they’ll need to be made again.