How to set up your Plusnet router

As well as your set-up guide, you should have:

• your router
• a power supply (this'll come in two parts)
• a grey Internet cable
• a microfilter
• an Ethernet cable (the one with the yellow ends)
• your reference card

Microfilters stop your phone and broadband signals interfering with each other. Without them, you'll probably get problems with your broadband connection and speed, or noise on your phone line.

You won't need microfilters if you've got a double master socket, so the first thing to do is check what type of socket you've got.

• If you've got a double master socket, skip to the next section.
• If not, read on to find out how to connect your microfilters.

The first thing to do is connect the microfilter directly to the phone socket you're using. If you had to remove something to do this, connect it to the phone socket on the microfilter.

If you've had broadband with another provider, please remove all the equipment.

Next, connect one end of the grey Internet cable to the DSL socket on the back of your router, and the other end to the DSL socket on your microfilter.

You can use any active socket in your property but we recommend using the master telephone socket, as it's where you'll get the best broadband speed for your line. If you're not sure where the master socket is, it should be the one closest to where your phone line enters your property.

You'll need to connect a microfilter to each phone socket in use at your property. As well as your phone, sockets can be used by alarm systems, fax machines and digital TV boxes, so make sure you don't miss any.

At the bottom of your router, you'll see two little 'feet' to help it stand. Extend them out so it's sitting steady.

Use the grey Internet cable to connect your router to your phone line

• If you've got a standard master socket or no master socket: use a microfilter.
• If you've got a double master socket: connect directly to the smaller of the two sockets without using a microfilter.

Now plug your router in and switch it on

Put the power adapter together by sliding the plug into the main unit (the black box) until you hear it click into place. Then plug this part into a wall socket, and the other side into the back of your router.

Press the black power button on the back of your router to switch it on.

The router's broadband light will then start to flash. Wait for it to turn green. This can take up to five minutes, so don't worry if it seems to be taking a while. If it won't turn green, take a look at our help guide.

Wireless connection

To connect wirelessly, follow the instructions included with your computer, phone or other device to connect to your router via Wi-Fi. If you need help with this, please see our Wireless connection guides.

• The Wi-Fi Network (or SSID) you need to connect to starts with PLUSNET and has letters or numbers at the end, e.g. PLUSNET-A1BC.
• Your Wi-Fi password (or key) is 10 characters long and it's case sensitive, so enter it exactly as shown.

You'll find the connection details printed on the back of your router and on the handy reference card included with your router.

Wired connection

If you're using the Ethernet cable (yellow ends) connect it to any of the four yellow Ethernet sockets on the back of your router.

Connect the other end of the Ethernet cable to the Ethernet socket on your computer or laptop.

This is the easy part. Your router needs a few minutes to configure settings and connect to the Internet. While it's doing this, go make yourself a drink.

Wait for at least 15 minutes before moving on to the next step.

Once you've finished your drink, just open your web browser of choice (e.g Internet Explorer, Safari, Chrome, Firefox) and you should see your home page.

If you've got any questions about your 2704n router, please see our Router user guide.

First of all, take a look at the front of your router. Then follow whichever steps make sense from those below.

My broadband light is flashing.

This means the problem's with your broadband signal. If you're setting up for the first time, make sure we've let you know your broadband service is ready. If we have, check your microfilters and the connection between the router and your phone socket. If the Broadband light is always flashing, have a look at the steps in our Connection troubleshooting guide.

My Broadband and Internet lights are green but I'm only seeing the 'Broadband Setup' page

Good news. Everything's working fine, you just haven't quite finished the set-up process yet. Follow the steps below to get yourself connected.

1. If you're setting up for the first time or have just done a factory reset, close your web browser down and try again in 15 minutes.
2. If you're getting the same screen again, type in the username and password you use to login to the Member Centre.
3. Use the dropdown to pick the right provider.
4. Click go - in a few minutes, you'll see a green tick. This means you're good to go online.

What the lights on your router mean

Light / Colour	What it means
Power / off	It's off. Check the cables and make sure you've switched it on at the back and at the wall socket
Power / red	It couldn't start up and went into recovery mode
Power / green	It's ready to use
Broadband / off	It's in Fibre mode. Check the lights on the BT Openreach modem instead
Broadband / flashing	There's a problem with the broadband signal. Make sure all the cables and microfilters are plugged in properly
Broadband / green	Broadband's detected and working
Internet / off	There's no Internet connection
Internet / red	The Internet connection isn't working. Try opening your web browser and following the steps on your screen. It might be because you've used the wrong username and password, so double check them and try again
Internet / green	It's connected to the Internet
Internet / flashing	It's transferring data
Wi-Fi / off	Wi-Fi's off
Wi-Fi / green	Wi-Fi's on
Wi-Fi / flashing	It's transferring data
Eth 1-4 / off	There aren't any devices connected with the Ethernet cable
Eth 1-4 / green	You've got a device connected using an Ethernet cable
Eth 1-4 / flashing	It's transferring data
WPS / off	WPS's off
WPS / flashing	WPS's on and ready to connect

If you're having problems after setting up, read our troubleshooting guide.

As well as your set-up guide, you should have:

• your router
• a power supply (this'll come in two parts)
• two Ethernet cables (one with yellow ends and another with red)
• your reference card
• a BT Openreach modem
• a master socket

Your engineer should've given you your modem and master socket when they came to install your broadband.

Your engineer should've done the complicated stuff for your Fibre Broadband and will need to have finished before you can do anything with your router. What to do next is pretty simple.

1. At the bottom of your router, you'll see two little 'feet' to help it stand. Extend them out so it's sitting steady.
2. Put the power adapter together by sliding the plug into the main unit (the black box) until you hear it click into place. Then plug this part into a wall socket, and the other side into the back of your router.
3. Find the Ethernet cable with the red ends. It came with your router. Plug one end into the LAN 1 socket on your Openreach modem. Then plug the other end into the fourth Ethernet socket on the back of the router. It's the one that has a red sticker under it.
4. All that's left now is to switch it on. Do this by pressing the black power button at the back of the router. When the Power light goes green, it's on. But this can take about a minute.

Wireless connection

To connect wirelessly, follow the instructions included with your computer, phone or other device to connect to your router via Wi-Fi. If you need help with this, please see our Wireless connection guides.

• The Wi-Fi Network (or SSID) you need to connect to starts with PLUSNET and has letters or numbers at the end, e.g. PLUSNET-A1BC
• Your Wi-Fi password (or key) is 10 characters long and it's case sensitive, so enter it exactly as shown

You'll find the connection details printed on the back of your router and on the handy reference card included with your router.

Wired connection

If you're using the Ethernet cable (yellow ends) connect it to one of the three available yellow Ethernet sockets on the back of your router.

Connect the other end of the Ethernet cable to the Ethernet socket on your computer or laptop.

This is the easy part. Your router needs a few minutes to configure settings and connect to the Internet. While it's doing this, go make yourself a drink.

Wait for at least 15 minutes before moving on to the next step.

Once you've finished your drink, just open your web browser of choice (e.g Internet Explorer, Safari, Chrome, Firefox) and you should see your home page.

If you've got any questions about your 2704n router, please see our Router user guide.

First of all, take a look at the front of your router. Then follow whichever steps make sense from those below.

The DSL Light is flashing on my modem

This means there's a problem with your Broadband signal. Have a look at our connection troubleshooting guide for help on fixing it.

The DSL light on my modem and Eth 4 light on my router are both green

This means your router is online but your device isn't connected to it. Check and follow the connection instructions in Connect your router and plug it in or our Wi-Fi connection guides and try again.

The Eth 4 and Internet lights are green but I'm only seeing the 'Broadband Setup' page

Good news. Everything's working fine, you just haven't quite finished the set-up process yet. Follow the steps below to get yourself connected.

1. If you're setting up for the first time or have just done a factory reset, close your web browser down and try again in 15 minutes.
2. If you're getting the same screen again, type in the username and password you use to login to the Member Centre.
3. Use the dropdown to pick the right provider.
4. Click go- in a few minutes, you'll see a green tick. This means you're good to go online.

What the lights on your router mean

Light / Colour	What it means
Power / off	It's off. Check the cables and make sure you've switched it on at the back and at the wall socket
Power / red	It couldn't start up and went into recovery mode
Power / green	It's ready to use
Broadband / off	It's in Fibre mode. Check the lights on the BT Openreach modem instead
Broadband / flashing	There's a problem with the broadband signal. Make sure all the cables and microfilters are plugged in properly
Broadband / green	Broadband's detected and working
Internet / off	There's no Internet connection
Internet / red	The Internet connection isn't working. Try opening your web browser and following the steps on your screen. It might be because you've used the wrong username and password, so double check them and try again
Internet / green	It's connected to the Internet
Internet / flashing	It's transferring data
Wi-Fi / off	Wi-Fi's off
Wi-Fi / green	Wi-Fi's on
Wi-Fi / flashing	It's transferring data
Eth 1-4 / off	There aren't any devices connected with the Ethernet cable
Eth 1-4 / green	You've got a device connected using an Ethernet cable
Eth 1-4 / flashing	It's transferring data
WPS / off	WPS's off
WPS / flashing	WPS's on and ready to connect

What the lights on your BT Openreach modem mean

Light / Colour	What it means
Power / off	It's switched off
Power / yellow	It's starting up. It should turn green shortly
Power / green	It's powered up and ready to use
DSL / off	It can't find a broadband signal
DSL / flashing green	There's a problem with your broadband connection
DSL / green	Your broadband's connected and working
LAN 1 / off	It can't find a connection to your router or the Ethernet cable isn't connected
LAN 1 / green	The Ethernet cable's connected
LAN 1 / flashing	It's transferring data

If you're having problems after setting up, read our troubleshooting guide.

As well as your set-up guide, you should have:

• your router
• a power supply (this'll come in two parts)
• a grey Internet cable
• a microfilter
• an Ethernet cable (the one with the yellow ends)
• your reference card

Microfilters stop your phone and broadband signals interfering with each other. Without them, you'll probably get problems with your broadband connection and speed, or noise on your phone line.

You won't need microfilters if you've got a double master socket, so the first thing to do is check what type of socket you've got.

• If you've got a double master socket, skip to the next section.
• If not, read on to find out how to connect your microfilters.

The first thing to do is connect the microfilter directly to the phone socket you're using. If you had to remove something to do this, connect it to the phone socket on the microfilter.

If you've had broadband with another provider, please remove all the equipment.

Next, connect one end of the grey Internet cable to the DSL socket on the back of your router, and the other end to the DSL socket on your microfilter.

You can use any active socket in your property but we recommend using the master telephone socket, as it's where you'll get the best broadband speed for your line. If you're not sure where the master socket is, it should be the one closest to where your phone line enters your property.

You'll need to connect a microfilter to each phone socket in use at your property. As well as your phone, sockets can be used by alarm systems, fax machines and digital TV boxes, so make sure you don't miss any.

At the bottom of your router, you'll see two little 'feet' to help it stand. Extend them out so it's sitting steady.

Use the grey Internet cable to connect your router to your phone line

• If you've got a standard master socket or no master socket: use a microfilter.

• If you've got a double master socket: connect directly to the smaller of the two sockets without using a microfilter.

Now plug your Hub in and switch it on

Put the power adapter together by sliding the plug into the main unit (the black box) until you hear it click into place. Then plug this part into a wall socket, and the other side into the back of your router.

Press the black power button on the back of your router to switch it on.

The router's broadband light will then start to flash. Wait for it to turn green. This can take up to five minutes, so don't worry if it seems to be taking a while. If it won't turn green, take a look at our help guide.

Wireless connection

To connect wirelessly, follow the instructions included with your computer, phone or other device to connect to your router via Wi-Fi. If you need help with this, please see our Wireless connection guides.

• The Wi-Fi Network (or SSID) you need to connect to starts with PlusnetWireless and has letters or numbers at the end, e.g. PlusnetWirelessA1B2C3.
• Your Wi-Fi password (or key) is 10 characters long and it's case sensitive, so enter it exactly as shown.

You'll find the connection details printed on the back of your router and on the handy reference card included with your router.

Wired connection

If you're using the Ethernet cable (yellow ends) connect it to any of the four yellow Ethernet sockets on the back of your router.

Connect the other end of the Ethernet cable to the Ethernet socket on your computer or laptop.

This is the easy part. Your router needs a few minutes to configure settings and connect to the Internet. While it's doing this, go make yourself a drink.

Wait for at least 15 minutes before moving on to the next step.

Once you've finished your drink, just open your web browser of choice (e.g Internet Explorer, Safari, Chrome, Firefox) and you should see your home page.

If you've got any questions about your 582n router, please see our Router user guide.

First of all, take a look at the front of your router. Then follow whichever steps make sense from those below.

My broadband light is flashing.

This means the problem's with your broadband signal. If you're setting up for the first time, make sure we've let you know your broadband service is ready. If we have, check your microfilters and the connection between the router and your phone socket. If the Broadband light is always flashing, have a look at the steps in our connection troubleshooting guide.

My Broadband and Internet lights are green but I'm only seeing the 'Broadband Setup' page

Good news. Everything's working fine, you just haven't quite finished the set-up process yet. Follow the steps below to get yourself connected.

1. If you're setting up for the first time or have just done a factory reset, close your web browser down and try again in 15 minutes.
2. If you're getting the same screen again, type in the username and password you use to login to the Member Centre.
3. Use the dropdown to pick the right provider.
4. Click go - in a few minutes, you'll see a green tick. This means you're good to go online.

My Broadband light is green but I'm only seeing the Technicolor TG582n page

1. You'll need a username and password. The username is admin. The password is the serial number, which is on the sticker on the bottom of your router and on the reference card that came with it. It looks something like this: CPYYWWPPXXX. It's case sensitive.
2. Click OK.
3. On the next page, type in your broadband username (you'll find it in Connection Settings in Manage Account).
4. Type in your password (the one you use to log in the Member Centre).
5. Click Connect.
6. After about a minute, the Internet light on your router will turn green and Configuration Successful will appear on your screen.
7. Open a new browser window.
8. You should now see your homepage and be able to get online.

What the lights on your router mean

Light / Colour	What it means
Power / off	The power's off. Check the power cables and make sure you've switched your router on using the black button on the back
Power / red	It's starting up. If it stays red for more than a few minutes, switch your router off for a few minutes and then turn it on again
Power / yellow	It's updating its software. Leave it on until the power light turns green
Power / green	It's ready to use
Ethernet / off	There aren't any devices connected with the Ethernet cable
Ethernet / green	You've got a device connected using an Ethernet cable
Ethernet / flashing green	It's transferring data
Wi-Fi / off	Wi-Fi's off
Wi-Fi / red	Wi-Fi's on but Wi-Fi security's off
Wi-Fi / yellow	Wi-Fi's on and Wi-Fi security's on using WEP
Wi-Fi / green	Wi-Fi's on and Wi-Fi security's on using WPA or WPA2
Wi-Fi / flashing green	It's transferring data
Broadband / off or flashing green	There's a problem with the broadband signal. Make sure all the cables and microfilters are plugged in properly
Broadband / green	Broadband's detected and working
Internet / off	There's no Internet connection
Internet / red	The Internet connection isn't working. Try opening your web browser and following the steps on your screen. It might be because you've used the wrong username and password, so double check them and try again
Internet / green	It's connected to the Internet

If you're having problems after setting up, read our troubleshooting guide.

As well as your set-up guide, you should have:

• your router
• a power supply (this'll come in two parts)
• two Ethernet cables (one with yellow ends and another with red)
• your reference card
• a BT Openreach modem
• a master socket

Your engineer should've given you your modem and master socket when they came to install your broadband.

Your engineer should've done the complicated stuff for your Fibre Broadband and will need to have finished before you can do anything with your router. What to do next is pretty simple.

1. At the bottom of your router, you'll see two little 'feet' to help it stand. Extend them out so it's sitting steady.
2. Put the power adapter together by sliding the plug into the main unit (the black box) until you hear it click into place. Then plug this part into a wall socket, and the other side into the back of your router.
3. Find the Ethernet cable with the red ends. It came with your router. Plug one end into the LAN 1 socket on your Openreach modem. Then plug the other end into the fourth Ethernet socket on the back of the router. It's the one that has a red sticker under it.
4. All that's left now is to switch it on. Do this by pressing the black power button at the back of the router. When the Power light goes green, it's on. But this can take about a minute.

Wireless connection

To connect wirelessly, follow the instructions included with your computer, phone or other device to connect to your router via Wi-Fi. If you need help with this, please see our Wireless connection guides.

• The Wi-Fi Network (or SSID) you need to connect to starts with PlusnetWireless and has letters or numbers at the end, e.g. PlusnetWirelessA1B2C3.
• Your Wi-Fi password (or key) is 10 characters long and it's case sensitive, so enter it exactly as shown.

You'll find the connection details printed on the back of your router and on the handy reference card included with your router.

Wired connection

If you're using the Ethernet cable (yellow ends) connect it to one of the three available yellow Ethernet sockets on the back of your router.

Connect the other end of the Ethernet cable to the Ethernet socket on your computer or laptop.

This is the easy part. Your router needs a few minutes to configure settings and connect to the Internet. While it's doing this, go make yourself a drink.

Wait for at least 15 minutes before moving on to the next step.

Once you've finished your drink, just open your web browser of choice (e.g Internet Explorer, Safari, Chrome, Firefox) and you should see your home page.

If you've got any questions about your 582n router, please see our Router user guide.

First of all, take a look at the front of your router. Then follow whichever steps make sense from those below.

The DSL Light is flashing on my modem

This means there's a problem with your Broadband signal. Have a look at our connection troubleshooting guide for help on fixing it.

The DSL light on my modem and Ethernet light on my router are both green

This means your router is online but your device isn't connected to it. Check and follow the connection instructions in Connect your router and plug it in or our Wi-Fi connection guides and try again.

The Eth 4 and Internet lights are green but I'm only seeing the 'Broadband Setup' page

Good news. Everything's working fine, you just haven't quite finished the set-up process yet. Follow the steps below to get yourself connected.

1. If you're setting up for the first time or have just done a factory reset, close your web browser down and try again in 15 minutes.
2. If you're getting the same screen again, type in the username and password you use to login to the Member Centre.
3. Use the dropdown to pick the right provider.
4. Click go- in a few minutes, you'll see a green tick. This means you're good to go online.

My Broadband light is green but I'm only seeing the Technicolor TG582n page

1. You'll need a username and password. The username is admin. The password is the serial number, which is on the sticker on the bottom of your router and on the reference card that came with it. It looks something like this: CPYYWWPPXXX. It's case sensitive.
2. Click OK.
3. On the next page, type in your broadband username (you'll find it in Connection Settings in Manage Account).
4. Type in your password (the one you use to log in the Member Centre).
5. Click Connect.
6. After about a minute, the Internet light on your router will turn green and Configuration Successful will appear on your screen.
7. Open a new browser window.
8. You should now see your homepage and be able to get online.

What the lights on your router mean

Light / Colour	What it means
Power / off	The power's off. Check the power cables and make sure you've switched your router on using the black button on the back
Power / red	It's starting up. If it stays red for more than a few minutes, switch your router off for a few minutes and then turn it on again
Power / yellow	It's updating its software. Leave it on until the power light turns green
Power / green	It's ready to use
Ethernet / off	There aren't any devices connected with the Ethernet cable
Ethernet / green	You've got a device connected using an Ethernet cable
Ethernet / flashing green	It's transferring data
Wi-Fi / off	Wi-Fi's off
Wi-Fi / red	Wi-Fi's on but Wi-Fi security's off
Wi-Fi / yellow	Wi-Fi's on and Wi-Fi security's on using WEP
Wi-Fi / green	Wi-Fi's on and Wi-Fi security's on using WPA or WPA2
Wi-Fi / flashing green	It's transferring data
Broadband / off	It's not connected to the BT Openreach modem. Check all the cables are plugged in properly
Broadband / green	It's connected to the BT Openreach modem
Broadband / flashing green	It's transferring data
Internet / off	There's no Internet connection. Check the DSL light on the BT Openreach modem. If that isn't on, it means the modem can't find a broadband signal
Internet / red	The Internet connection isn't working. Open your web browser and follow the steps on your screen. It might be because you've used the wrong username and password, so double check them and try again
Internet / green	It's connected to the Internet

What the lights on your BT Openreach modem mean

Light / Colour	What it means
Power / off	It's switched off
Power / yellow	It's starting up. It should turn green shortly
Power / green	It's powered up and ready to use
DSL / off	It can't find a broadband signal
DSL / flashing green	There's a problem with your broadband connection
DSL / green	Your broadband's connected and working
LAN 1 / off	It can't find a connection to your router or the Ethernet cable isn't connected
LAN 1 / green	The Ethernet cable's connected
LAN 1 / flashing	It's transferring data

If you're having problems after setting up, read our troubleshooting guide.