Moving home or office
Home or office move FAQs
What do I need to do before I move?
Moving can be a pretty stressful experience, so whether it's a new home or office you're going to, we'll try and make taking Plusnet with you as easy as possible.
First, you'll need to tell us when you're moving and where you're moving to. Three weeks' notice would be ideal, giving us plenty of time to get everything set up.
You'll also need to get your phone line provider (if it's not already us) to give you a date for when that will be set up. Also ask them for a Linked Order Reference Number (LORN).
Then just give us a call on 0800 013 2632 and leave the heavy lifting to us.
Will it cost anything?
This all depends on where you are in your contract. If you start a new one when you move, it will be completely free. However, if you want to take your existing contract with you, you'll have to pay £65.
There's also a charge of £49.99 if you need a new phone line installing. You'll need a phone line before we can install your broadband.
To find out if you're still in contract, log into the Member Centre or give us a ring on 0800 013 2632.
If you've got our business package, you can move your broadband for free once during your contract. After that it will cost £54.17 plus VAT.
Can I take my phone number with me?
Sure you can, just as long as you're using the same phone exchange as before. If you're not sure, give us a call on 0800 013 2632 and we'll let you know.
If you're on Plusnet mobile, you'll just need to change your billing address by logging into your Plusnet Mobile account.
What happens after I'm moved in?
First, we'd recommend a cup of tea. You've earned it. Then you'll need to set up your router. We'll send you an email or text to let you know when you're broadband is ready to go. Don't try and connect your router until then - it won't work.
Take a look at our router set-up guides if you need any help.
The speed of your broadband might be different in your new property, but we'll always give you the fastest speed available on your package in your location.