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    Paying your Plusnet broadband and home phone

    All you need to know about paying for your Plusnet broadband and phone.

    Got a question about your mobile phone bill? Take a look at our guide to paying for Plusnet Mobile instead.

    Got a question about your mobile phone bill? Take a look at our guide to paying for Plusnet Mobile instead.

    First bill FAQs

    When you sign up for your service you’ll pay for your first month in advance. Your order may include extra charges like postage and packaging for your router.  All payments will be credited towards your first bill.

    We’ll issue your first bill when your service activates. Keep an eye on your inbox as we’ll email you when it’s ready to view online in My Account.

    You can view your first bill and all your future bills by logging into My Account.

    Here you can also manage your payments and change your billing date.

    Your billing date is the same date your first bill was issued. If you’d like to change your billing date, no problem, just go to the Billing and payments tab in My Account

    Payment dates can vary depending on how you pay your bill. See "When does the money leave my account?" for more details.

    Bill payment FAQs

    You can pay by Direct Debit, credit card or debit card. Here's what you need to know before you decide which option to take:

    Direct Debit

    • Pay monthly
    • An easy way to ensure you never miss a payment
    • No need to update your account details once it's set up
    • You'll need to have enough money in your account when your payment is due

    Set up Direct Debit

    It’s quick and easy and easy to set up.

    You can set up a Direct Debit by logging into your account and going to Payment Details, or just fill in our Direct Debit form (pdf 436KB)

    Once complete, all you need to do is email the form to

    Or if you prefer, you can print out the form and fill in by hand. You’ll need to post this to us at the following address: 

    Plusnet, BT Endeavour, Digital Campus, 1a Concourse Way, Sheffield, S1 2BJ.

    We’ll email you to let you know we’re processing your form. Your Direct Debit will then be activated within three working days. 

    Credit or debit card

    • Pay with Visa, Delta, Electron, MasterCard, Switch or Maestro
    • Pay monthly or make one-off payments
    • You'll need to keep your card details up to date (we'll remind you when it's about to expire)

    If you pay by Direct Debit, the money usually leaves your account five working days after the date you get your bill. We'll send you an email to let you know.

    If you pay by debit or credit card, the money leaves your account on your invoice date. It might take a few hours for your bank to update your statement.

    If you're paying by Direct Debit, your reference looks a bit like this: PLUS12345-1.

    It's made up of these three parts:

    • your provider, e.g. 'PLUS' or 'PNET'
    • your 'service ID', which you can see at the top of your bill
    • a hyphen and a single double-digit number

    If you pay by debit or credit card, your reference is the same as the invoice number on your bill.

    Yes. You can change your Direct Debit or payment method by logging in to your account and going to Payment Details.

    Yes you can, but you'll need to wait for your first bill in the new PDF format first. After that, just login to your Online Broadband Account and choose the date you want.

    Just note:

    • You'll need to do this at least seven days before your next bill is due
    • You can only change your billing date once within four months
    • Once you've done this, we'll bill you on that date every month until told otherwise

    If you think there's a problem on your bill, find out more about how we work it out.

    This can happen if your payment card has expired, you don't have enough money in your account, or there's a problem with your Direct Debit. Check your payment details here to make sure everything is up to date.

    If a payment fails, we'll email or text you to let you know. The next time you go online you'll be taken to a payment page. If you still don't pay, we'll remind you again after five, and then ten, days.

    If you still haven't paid after 14 days, your internet access will be limited to our payment page, and your next phone call will come to us. A call bar charge of £5.76 will be added to your outstanding balance, along with a £7.50 administration charge. You'll still be able to call the emergency services.

    After 49 days of non-payment, we will close your account. If you're in your contract, you'll have to pay an extra charge for ending it early.

    1. Log in to your account, where you'll see a page showing how much you need to pay and when it was due
    2. Pay the way you usually do, or make a one-off payment with a different card. If you pay with a different card, we'll ask if you'd like to save that new card's details to use again


    1. Go to
    2. Pay by card and set up a Direct Debit for your next month's bill. You cannot pay by Direct Debit online but you can call in and pay with your existing details

    If your payment is over 14 days late and you can't use your broadband or phone you won't be able to use them again until your late payment has gone through. You'll still be able to call the emergency services.

    Don't worry, your details are safe with us. We use security systems like Verified by Visa and MasterCard SecureCode. When you set up your payment details, these systems keep your card payments password-protected so that no one else can get to them. And whenever we use your details, we protect them by using a Secure Socket Layer (SSL) connection.

    Check our guide about safe online shopping if you want to find out more about what to check when you make a purchase online.

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