Help with your broadband service
What do you need help with?
General broadband help
Broadband package guide
A simple overview of our current broadband packages, upload & download speeds, contract options and more.
About broadband speed
Find out how fast your broadband can be and how to get the most out of it.
About broadband allowances
Find out how much broadband you can use and how to manage it.
About traffic prioritisation
Find out how and when we prioritise traffic to give you the best possible service.
A guide to our broadband prices around the UK
The area you live in might affect what you pay for broadband - find out why.
Broadband speed estimates
How we estimate your line speed and how to fix any broadband speed problems you're having.
How to test your broadband speed
All you need to know about testing the speed of your broadband.
How to connect your broadband
The settings you need to connect to Plusnet broadband using your own router.
About our Plusnet Pro add-on
Find out all about Plusnet Pro.
Understanding your IP address
All you need to know about IP addresses and how you should use them.
Key Fact Indicators for broadband traffic prioritisation
All about the Key Facts Indicator tables and how these apply to your broadband service.
Troubleshooting broadband issues
Help with Wi-Fi
Getting the best Wi-Fi (wireless) signal
Here's how to get the strongest signal possible from your Wi-Fi network.
Connecting to your Wi-Fi network with Windows 7
Here's all you need to know to connect your Windows 7 computer to your new router.
Connecting to your Wi-Fi network with Windows 8
Here's all you need to know to connect your Windows 8 computer to your new router.
Your Plusnet router
How to set up your Plusnet router
A step-by-step guide on connecting your Plusnet router.
How to use your Plusnet router
All about your router, from changing your password to the more advanced settings.
What to do with your old Plusnet router
A quick guide on how to dispose of and return your old router.
Information about your Plusnet Router
Detailed information about your Plusnet router, such as it's energy consumption and Declaration of Conformity to EU Directives
Safety and security
How to stay safe online
It's mostly about knowing what to watch out for, what to do and what not to do.
How to use Plusnet SafeGuard
If you'd like to decide what your family can do online, here's how to set up parental controls.
Getting started with Plusnet Protect
An introduction to Plusnet Protect, how to get it and how to use it.
About Plusnet's Broadband Firewall
Where we explain what our Broadband Firewall is and how it works.
Domains and hosting (Webspace)
About DNS server and website settings
The settings you need to know if you want to change your DNS server or website set-up.
SSL security guide
Read our guide to SSL security to find out how to make your Plusnet-hosted websites secure.
About your Plusnet webspace
Everything you need to know about using your webspace.
Business Broadband and Fibre Broadband service levels
Returning and recycling routers or old electronic equipment
Return your Plusnet router to us via Royal Mail
Don't bin your router. Do your bit to help the environment - pop it in the post back to us.
WEEE ((Waste Electrical and Electronic Equipment) Regulations guide
Helps make sure that electronic equipment is recycled properly and not classed as general waste.
Recycle your old electrical equipment
Contact your local collection centre to safely recycle your unwanted equipment.