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All prices excluding VAT

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  • a month for months, then
  • months contract
  • no annual contract

Monthly payment total

£xx

One-off payment

One-off payment total

£xx

Included with your package

Summary

Monthly payment

    One-off payments

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    Moving premises?

    If your business is on the move, it's easy to take Plusnet with you.

    Just give our dedicated team a call at least four weeks before you move and we'll make sure everything is ready to go.

    Call 0800 028 0282

    Give us at least four weeks' notice and let us know if you'd like to keep your landline number.

    Here’s all you need to do

    1. 1

      Give us a call

      Call 0800 028 0282 and let us know your business is moving. Tell us if you’ll need any extra services at your new location.

    2. 2

      Tell us the details

      We'll need to know your Plusnet username, where you're moving to, when you're moving, and who your landline with us (if it's not us).

    3. 3

      Get packing

      We'll take care of everything else, and send you a text or email when your service is good to go at your new address. Don't forget to pack your router and cables.

    Your first premise move is free on 24 month contracts

    And that's not all you'll get when you move as a business with us.

    A reliable network to keep your business going

    24/7 support from our UK-based business specialists

    The same landline number if you're still on the same phone exchange

    A fixed price guarantee on broadband and line rental

    Take your Static IP with you to your new location

    20 years of business expertise on hand whenever you need it

    Deals for whatever you do

    Whether you're a new start-up or a thriving enterprise, our business broadband deals can help you do business better.

    Not with us yet?

    Sign up today to get great value business broadband for your new premises.
     

    Here's the legal bit

    You can see our full business terms and conditions here. Unless otherwise stated, all prices exclude VAT at 20%.

    Line rental is included in all our broadband packages. Standard line rental prices are £12.50 a month on 12 month contracts and £10.50 a month on 24 month contracts (line only, no calls included). The standard line rental price, or where applicable the discounted line rental price, is included in the package price.

    Unlimited Business Fibre Broadband (12 and 24 month contracts)

    Fixed price contract

    For new Plusnet Business customers that sign up for 12 or 24 months (as appropriate). Line rental is included in the price (line only, no calls included). Price for 12 month contracts from month 13 currently £47.50 a month or for 24 month contracts from month 25 currently £43.50 a month (incl. line rental). Compatible line required otherwise a £50.00 installation charge may apply to 12 month contracts (excluding any external construction charges). We'll include a wireless router worth £99.99 including VAT (£4.99 P&P applies). If you choose to end your service within the minimum period, you will have to pay an early termination charge.

    If you live outside of a low cost area the price you will pay will be £6.00 a month more than the price(s) shown.

    The date your broadband and line rental activates, or where your services do not activate at the same time, the service that activates first, will be used as your monthly billing date. If your broadband or line rental service are not activated at the same time, for the service that is activated at a later date, charges will be pro rated for the first month and any applicable discounts for that service will apply once the service starts.

    Subject to availability and cannot be used in conjunction with any other offer. No cash alternative. Exclusions and terms apply.

    Unlimited Broadband (12 and 24 month contracts)

    Fixed price contract

    For new Plusnet Business customers that sign up for 12 or 24 months (as appropriate). Line rental is included in the price (line only, no calls included). Price for 12 month contracts from month 13 currently £27.50 a month or for 24 month contracts from month 25 currently £23.50 a month (incl. line rental). Compatible line required otherwise a £50.00 installation charge may apply (excluding any external construction charges). We'll include a wireless router worth £40.00 inc VAT (£4.99 P&P applies).  If you choose to end your service within the minimum period, you will have to pay an early termination charge.

    If you live outside of a low cost area the price you will pay will be £5.00 a month more than the price(s) shown.

    The date your broadband and line rental activates, or where your services do not activate at the same time, the service that activates first, will be used as your monthly billing date. If your broadband or line rental service are not activated at the same time, for the service that is activated at a later date, charges will be pro rated for the first month and any applicable discounts for that service will apply once the service starts.

    Subject to availability and cannot be used in conjunction with any other offer. No cash alternative. Exclusions and terms apply.

    Existing customers

    Please see our charges schedule, log into your account in the Member Centre or call us on 0800 023 2221 to discuss your contract.

    Fixed price contracts

    For our broadband and line rental contracts, the fixed price applies to the broadband and line rental monthly price only (excludes other services such as call plans, call charges and add-ons).

    If you choose to move premises during the minimum term of your fixed price contract, and you move from a low cost area to a non-low cost area, or a non-low cost area to a low cost area, you will be subject to the new price once your move is completed. Standard premises move terms also apply. For more details see our Moving Office FAQs.

    As part of our fixed price contracts, you will also receive an end of contract reminder and be offered an account review. For more details on fixed price contracts see our Fixed Price Contracts FAQs.

    Speeds

    Φ Broadband speed is described as 'up to' because your actual speeds will vary.  We'll give you the best download speed available on your line up to 18Mb.  Your actual speed will be dependent on your location, phone line, wiring, Wi-Fi connection and time of day. Find out why speeds vary. Check your speed and products available at your location via 'check availability' on our home page.

    † Fibre broadband speed is described as 'up to' because your actual speeds will vary.   We'll give you the best download speed available on your line up to 76Mb and upload speed up to 19Mb. Your actual speed will be dependent on your location, phone line, wiring, Wi-Fi connection and time of day. Find out why speeds vary. Check your speed and products available at your location via 'check availability' on our home page.

    Service Levels

    For details of the provisioning and in-life fault service levels provided with our broadband and fibre broadband service see Business Broadband and Fibre Broadband service levels.

    For details of the provisioning and in-life fault service levels provided with our line rental service see Business Phone service levels.

    Broadband Extras

    Plusnet SafeGuard

    Included with all of our broadband packages, Plusnet SafeGuard is an online tool which allows you to filter inappropriate web content for your business. More about Plusnet SafeGuard.

    Enhanced Care

    Provides a one hour response time with a 24 hour resolution for broadband faults. Terms apply, further information about Enhanced Care can be found here.  Subject to an additional monthly charge.  Please see our charges schedule for details.

    UK Anytime

    Anytime calls: Calls of up to an hour to UK landlines beginning with 01, 02, 03, 0845 and 0870 numbers at any time (except calls to indirect access numbers (which include calling cards) and dial-up internet access). Calls must be started and finished within these times to be inclusive (non-chargeable).

    UK, Mobile and International 500

    Anytime calls: Calls of up to an hour to UK landlines beginning with 01, 02, 03, 0845 and 0870 numbers at any time (except calls to indirect access numbers (which include calling cards) and dial-up internet access). Calls must be started and finished within these times to be inclusive (non-chargeable).

    500 minutes: Means 500 inclusive minutes for calls of up to an hour to UK mobiles, 070 personal numbering services, USA mobiles and landlines in our top 20 international destinations. Calls must be started and finished within these times to be inclusive (non-chargeable). For more information see our Business Call Tariff guide.

    UK, Mobile and International 1000

    Anytime calls: Calls of up to an hour to UK landlines beginning with 01, 02, 03, 0845 and 0870 numbers at any time (except calls to indirect access numbers (which include calling cards) and dial-up internet access). Calls must be started and finished within these times to be inclusive (non-chargeable).

    1000 minutes: Means 1000 inclusive minutes for calls of up to an hour to UK mobiles, 070 personal numbering services, USA mobiles and landlines in our top 20 international destinations. Calls must be started and finished within these times to be inclusive (non-chargeable). For more information see our Business Call Tariff guide.

    Other call information

    Service calls outside of your inclusive minutes: The charge for calls to service numbers beginning 084, 087, 09 and 118 consists of a 7.98p per minute access charge from Plusnet, plus a service charge set by the company you called. For more information visit www.plus.net/business/ukcalling/.

    Calls to Plusnet Support and other Plusnet line rental customers are included in all line rental packages. Calls to other Plusnet phone customers are included for the first hour. Hang up and re-dial before 60 minutes and you won't be charged.

    For more information on our charges, see our charges schedule.

    For more information on call plans, see our Business Call Tariff guide.

    Phone Line Extras

    Voicemail

    1571 Voicemail: Included as standard, our answer phone-style feature takes messages when you can't get to the phone.

    Voicemail Extra: This advanced voicemail service lets you record your own greeting, store up to 30 messages and listen to them when you're not at home. Voicemail Extra costs £3 a month. More about Voicemail Extra.

    Caller Display

    See the number of the person who is calling you (you'll need a phone that supports this service). Subject to availability. More about Caller Display.

    Plusnet Call Protect

    Included in all line rental packages, this blocks nuisance calls on your landline and sends them straight into your junk voicemail. Subject to availability. More about Plusnet Call Protect.

    Call Divert

    Direct your incoming calls to any UK landline, mobile and even most overseas destinations. Costs £2.50 a month (plus the cost of the onward call if chargeable). More about Call Divert.

    Anonymous Call Reject

    Block calls from anyone who withholds their number. Costs £4.00 a month. More about Anonymous Call Reject.

    Our specialist, UK-based support is available 24/7 on 0800 028 0282

    Sales: 0800 023 2221

    9am - 5.30pm

    Monday - Friday