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    Contact us

    Whatever you need our help with, we’re here 24/7 to give you a hand.
    Choose from the options below so we can point you in the right direction.

    Help us to help you

    We’ve tried to make it as easy as possible for you to help yourself on our site, but we’re always up for a chat when you need one. Select the options that suit you and we’ll show you what to do next.

    What’s your query about?

    What do you need help with?

    For help, try this

    Check out our helpful setup and troubleshooting guides in our Broadband support section.

    Let's help you get set up

    Other useful info

    Help with your broadband service.

    How do I connect my router?

    When will my router arrive?

    We'll post your router a few days before your activation date. If your router hasn't arrived, call us on 0800 028 0282.

    When can I start using my broadband?

    We'll send regular updates about order via email. To get text alerts, add your mobile number to your contact details. Sign in.

    If you need any additional help just give us a call on 0800 028 0282.

    Have your user name and password handy as it helps us to find your account much faster.

    Need more help?

    Chat to other customers in the Plusnet community

    They're a friendly bunch and will always try to help you out.

    Call us on 0800 028 0282

    Twitter

    Send us a message on Twitter @Plusnet and we'll do our best to help get you sorted.

    Here's some quick fixes to help with your router and wireless issues:

    • If you're having problems with your router check our really helpful router guide.
    • For issues with your wireless connections just follow the steps in our WiFi guide.
    • Our handy video also takes you through a few simple checks. Troubleshooting video.

    Other useful info

    See our troubleshooting guide.

    How do I connect my router?

    My connection speed is slow.

    I haven't got a connection.

    The best place to put your router to improve your Wi-Fi signal.

    I've got an existing fault and I'd like to an update

    Please just sign in to your account and view your open questions for a progress update. Sign in.

    Need more help?

    Chat to other customers in the Plusnet community

    They're a friendly bunch and will always try to help you out.

    Call us on 0800 028 0282

    Twitter

    Send us a message on Twitter @Plusnet and we'll do our best to help get you sorted.

    A quick and easy way to check your speed is to go to mybroadbandspeed.co.uk and run a few tests.

    If the results are slower than the estimate we gave you when you first signed up, see our problem-solving tips below.

    You can also run a more detailed test at BT Wholesale. Just follow the steps to run a speed test.

    Still having a problem? You can raise the issue through our broadband troubleshooter and our Faults Team will look into this. You'll need to sign in to your account so please have your details handy.

    Other useful info

    Your problem may be due to a known issue in your area. See our service status.

    Here's a few steps to help you get the fastest speed.

    Check our guide to help improve your connection speed.

    Broadband speed guide.

    Need more help?

    Chat to other customers in the Plusnet community

    They're a friendly bunch and will always try to help you out.

    Call us on 0800 028 0282

    Twitter

    Send us a message on Twitter @Plusnet and we'll do our best to help get you sorted.

    Just go to the Member Centre page and enter your username and password.

    If you can't remember your details, you can use the forgotten password or username options.

    Sign in

    Need more help?

    Chat to other customers in the Plusnet community

    They're a friendly bunch and will always try to help you out.

    Call us on 0800 028 0282

    Twitter

    Send us a message on Twitter @Plusnet and we'll do our best to help get you sorted.

    If you're having issues with your broadband, you can raise a fault through our broadband troubleshooter.

    For updates on a fault, log in to your account and view your Open questions.

    Sign in

    Need more help?

    Chat to other customers in the Plusnet community

    They're a friendly bunch and will always try to help you out.

    Call us on 0800 028 0282

    Twitter

    Send us a message on Twitter @Plusnet and we'll do our best to help get you sorted.

    To upgrade or renew your contract, just sign in to your account to see all your options. It's that easy.

    Sign in

    If you want to chat to one of our advisors about all your options, just give us a call on 0800 028 0282.

    Need more help?

    Chat to other customers in the Plusnet community

    They're a friendly bunch and will always try to help you out.

    Call us on 0800 028 0282

    Twitter

    Send us a message on Twitter @Plusnet and we'll do our best to help get you sorted.

    If you've got a problem with your broadband bill or you're struggling with your payments, just give us a call on 0800 028 0282 and we'll do all we can to help.

    Need more help?

    Chat to other customers in the Plusnet community

    They're a friendly bunch and will always try to help you out.

    Call us on 0800 028 0282

    Twitter

    Send us a message on Twitter @Plusnet and we'll do our best to help get you sorted.

    Here's a short summary of our service levels for our Business Broadband and Business Fibre packages.

    See our service levels

    Need more help?

    Chat to other customers in the Plusnet community

    They're a friendly bunch and will always try to help you out.

    Call us on 0800 028 0282

    Twitter

    Send us a message on Twitter @Plusnet and we'll do our best to help get you sorted.

    An account review helps us (and you) to make sure you’re on the right package.

    • When you're coming towards the end of your contract we'll email you
    • We'll also include options so you’re always on the best deal for your business needs

    To get your account review, give us a call on 0800 587 1934.

    Need more help?

    Chat to other customers in the Plusnet community

    They're a friendly bunch and will always try to help you out.

    Call us on 0800 028 0282

    Twitter

    Send us a message on Twitter @Plusnet and we'll do our best to help get you sorted.

    We're really sorry to hear you're thinking of leaving us.

    We love having you with us, so let's have chat about what we can do to help.

    We don't like saying goodbye, but understand if you need to cancel your contract, please call us on 0800 028 0282.

    Need more help?

    Chat to other customers in the Plusnet community

    They're a friendly bunch and will always try to help you out.

    Call us on 0800 028 0282

    Twitter

    Send us a message on Twitter @Plusnet and we'll do our best to help get you sorted.

    Switching to Plusnet broadband is easy. So easy that, in just a few minutes, you could be ready to receive our award-winning service.

    Your new service should be ready to go in just 10 working days, and your current service will keep going until then.

    Here's how switching your broadband and phone works:

    Step 1. Choose your broadband package

    Pick from our great range of packages and features. Check out our fantastic deals for new customers.

    Step 2. Sit back and wait

    If you've got an active phone line, both your broadband and phone will be switched over in as little as 10 working days from the date of your order.

    If your phone line is inactive or you don't have one, we'll get an engineer to come and sort it out. Your broadband and phone should go live within five working days of the engineers appointment.

    Step 3. Let your current provider know you're leaving

    If you're switching from a phone line connection like BT, XLN or Talk Talk, we'll get in touch with your current provider and break the news that you're leaving.

    If you're with a cable provider like Virgin the switching process is slightly different. You'll need to tell them you're leaving yourself as soon as your activation date has been confirmed. They'll often need around 30 days' notice.

    Your existing service should be cancelled the day ours goes live.

    Step 4. Enjoy!

    We'll send your router out in time for your service to start. You'll get a text or an email when your service goes live.

    Plug everything in and relax. We think we'll get along great.

    If you need help choosing the best package for you, you can check out our fantastic deals or give us a call on 0800 028 0282.

    Need more help?

    Chat to other customers in the Plusnet community

    They're a friendly bunch and will always try to help you out.

    Call us on 0800 028 0282

    Twitter

    Send us a message on Twitter @Plusnet and we'll do our best to help get you sorted.

    Working from home, managing online orders or connecting with customers? With our great deals, robust network and customer support we’ve got your small business covered.

    Whatever your business does, we've got the broadband to help it thrive. 

    What’s best for you can depend on where you're based and how you use the internet for your business. Here's a quick summary of our packages:

    Unlimited Business Fibre Broadband

    If the things you do online are essential to the running of your business, then Unlimited Business Fibre Broadband will give you a great performance. With our fastest average download speeds of 76Mb, it's perfect for taking payments through to ordering parts, booking appointments, marketing, video calling and so much more.

    Unlimited Business Broadband

    Unlimited Business Broadband gives you all the internet your business will need for basic everyday activities. 

    With average download speeds of 17Mb you'll be able to take card payments, play music and stay active on social media.

    Our packages are available in 12 and 24 month contracts and they're all backed up with 24/7 UK Based award-winning customer support, so we're always there when you need us.

    See our fantastic deals for new business customers.

    If you need help choosing the best package for you, you can check out our fantastic deals or give us a call on 0800 028 0282.

    Need more help?

    Chat to other customers in the Plusnet community

    They're a friendly bunch and will always try to help you out.

    Call us on 0800 028 0282

    Twitter

    Send us a message on Twitter @Plusnet and we'll do our best to help get you sorted.

    Take a look at our 'How does my bill work?' video which shows you everything you need to know in less than a minute.

    Other useful info

    See our guide to How does my bill work?

    Check your broadband bill

    You can see a breakdown of your bill in your account and going to 'View Transactions'. Click on the number in the Invoice column. Sign in.

    Need more help?

    Chat to other customers in the Plusnet community

    They're a friendly bunch and will always try to help you out.

    Call us on 0800 028 0282

    Twitter

    Send us a message on Twitter @Plusnet and we'll do our best to help get you sorted.

    You can pay by Direct Debit, credit card or debit card. Here's what you need to know before you decide which option to take:

    Direct Debit

    • Pay monthly.
    • An easy way to ensure you never miss a payment.
    • No need to update your account details once it's set up.
    • You'll need to have enough money in your account when your payment is due.

    Credit or debit card

    • Pay with Visa, Delta, Electron, MasterCard, Switch or Maestro.
    • Pay monthly or make one-off payments.
    • You'll need to keep your card details up to date (we'll remind you when it's about to expire).

    Take a look at our Billing guide.

    Other useful info

    When do I get my bill?

    Missed a bill payment?

    Don't worry you can pay safely and securely online. Just sign in to your account to make your payment. Sign in.

    Need more help?

    Chat to other customers in the Plusnet community

    They're a friendly bunch and will always try to help you out.

    Call us on 0800 028 0282

    Twitter

    Send us a message on Twitter @Plusnet and we'll do our best to help get you sorted.

    If you've got a problem with your broadband bill or you're struggling with your payments, please call us on 0800 028 0282 and we'll do all we can to help.

    Need more help?

    Chat to other customers in the Plusnet community

    They're a friendly bunch and will always try to help you out.

    Call us on 0800 028 0282

    Twitter

    Send us a message on Twitter @Plusnet and we'll do our best to help get you sorted.

    As soon as you've had your first bill in the new PDF format, you can change your bill date. 

    Just sign in to your account and choose your new date.

    You can only change your billing date once within four months.

    Sign in

    Changing your payment details.

    It's easy to update your payment details. Sign in to your account and go to 'Manage your payment details'. Sign in

    Need more help?

    Chat to other customers in the Plusnet community

    They're a friendly bunch and will always try to help you out.

    Call us on 0800 028 0282

    Twitter

    Send us a message on Twitter @Plusnet and we'll do our best to help get you sorted.

     Pro rata is a charge for part of the amount of your bill.

    • You’ll see a pro rata charge on your bill when you’ve signed up part-way through a billing month. 
    • A pro rata charge is the number of days between your sign-up date and your billing date. 
    • We charge for our services per month. If you signed up mid-month, we wouldn’t charge you for the full month. 
    • As an example, let's say you signed up on the 18th September. We'll work out what you owe us from the 18th September and your next billing date. 

    Need more help?

    Chat to other customers in the Plusnet community

    They're a friendly bunch and will always try to help you out.

    Call us on 0800 028 0282

    Twitter

    Send us a message on Twitter @Plusnet and we'll do our best to help get you sorted.

    You can see a breakdown of your phone bill in My account in the section called Phone Control Panel.

    Choose the month you want to check. Then you'll see a list of all your calls and how much each one cost.

    Sign in

    Need more help?

    Chat to other customers in the Plusnet community

    They're a friendly bunch and will always try to help you out.

    Call us on 0800 028 0282

    Twitter

    Send us a message on Twitter @Plusnet and we'll do our best to help get you sorted.

    Just go to the Member Centre page and enter either your username or email address and your password.

    If you can't remember your details, you can use the forgotten password or forgotten username options there.

    Sign in

    Need more help?

    Chat to other customers in the Plusnet community

    They're a friendly bunch and will always try to help you out.

    Call us on 0800 028 0282

    Twitter

    Send us a message on Twitter @Plusnet and we'll do our best to help get you sorted.

    If you've forgotten your username, you can find it at the top of any emails that we've sent you.

    If you've forgot your password, you can get a password reminder.

    Reset my password

    Still having problems, just give us call on 0800 432 0200.

    Need more help?

    Chat to other customers in the Plusnet community

    They're a friendly bunch and will always try to help you out.

    Call us on 0800 028 0282

    Twitter

    Send us a message on Twitter @Plusnet and we'll do our best to help get you sorted.

    If you want to update your telephone number, mobile number, or email address you do this by signing into your account and edit your contact details.

    Sign in

    To change any other details you'll need to contact us on 0800 432 0201.

    Need more help?

    Chat to other customers in the Plusnet community

    They're a friendly bunch and will always try to help you out.

    Call us on 0800 028 0282

    Twitter

    Send us a message on Twitter @Plusnet and we'll do our best to help get you sorted.

    If you've got a problem with your Plusnet broadband bill or may have difficulty with your payments, give us a call on 0800 028 0282.

    Other useful info

    A guide to How does my bill work?

    If you think you won't be able to pay your Plusnet mobile bill, or the amount you've got to pay is wrong, please get in touch. Call 500 from your Plusnet mobile or 0800 328 4677 from any phone.

    Need more help?

    Chat to other customers in the Plusnet community

    They're a friendly bunch and will always try to help you out.

    Call us on 0800 028 0282

    Twitter

    Send us a message on Twitter @Plusnet and we'll do our best to help get you sorted.

    To upgrade or renew your contract, just sign in to your account to see all your options. It's that easy.

    Sign in

    If you want to chat to one of our advisors about all your options, just give us a call on 0800 028 0282.

    Need more help?

    Chat to other customers in the Plusnet community

    They're a friendly bunch and will always try to help you out.

    Call us on 0800 028 0282

    Twitter

    Send us a message on Twitter @Plusnet and we'll do our best to help get you sorted.

    If you're having issues with your broadband, you can raise a fault through our broadband troubleshooter.

    For updates on a fault, log in to your account and view your Open questions.

    Sign in

    Need more help?

    Chat to other customers in the Plusnet community

    They're a friendly bunch and will always try to help you out.

    Call us on 0800 028 0282

    Twitter

    Send us a message on Twitter @Plusnet and we'll do our best to help get you sorted.

    When you sign up for Enhanced Care,  if your service ever encounters a fault, we’ll put it ahead of other faults to ensure you get back up and running as soon as possible. This includes out of hours engineer work.

    If you're just about to get business broadband or fibre, we'll ask if you want to add Enhanced Care as part of your order.

    If you're already with us, you can add it to your current package by logging in to the Member Centre. You'll find Enhanced Care under Manage Account.

    Sign in

    Need more help?

    Chat to other customers in the Plusnet community

    They're a friendly bunch and will always try to help you out.

    Call us on 0800 028 0282

    Twitter

    Send us a message on Twitter @Plusnet and we'll do our best to help get you sorted.

    This is a paid for service which means you'll get prioritised speeds on our network, so if ever the network is busy your performance shouldn’t be affected.

    If you'd like to sign up for the Priority Service or need help with your current service contract, please just give us a call on 0800 028 0282.

    Need more help?

    Chat to other customers in the Plusnet community

    They're a friendly bunch and will always try to help you out.

    Call us on 0800 028 0282

    Twitter

    Send us a message on Twitter @Plusnet and we'll do our best to help get you sorted.

    Here's a short summary of our service levels for our Business Broadband and Business Fibre packages.

    See our service levels

    Need more help?

    Chat to other customers in the Plusnet community

    They're a friendly bunch and will always try to help you out.

    Call us on 0800 028 0282

    Twitter

    Send us a message on Twitter @Plusnet and we'll do our best to help get you sorted.

    We're really sorry to hear you're thinking of leaving us.

    We love having you with us, so let's have chat about what we can do to help.

    We don't like saying goodbye, but understand if you need to cancel your contract, please call us on 0800 028 0282.

    Need more help?

    Chat to other customers in the Plusnet community

    They're a friendly bunch and will always try to help you out.

    Call us on 0800 028 0282

    Twitter

    Send us a message on Twitter @Plusnet and we'll do our best to help get you sorted.

    We're sorry to hear you're unhappy with our service.

    Please get in touch and we'll do our best to make things right.

    If you've already contacted us and are unhappy with the support we've provided, then you may want to raise a complaint. 

    For more information see our Complaints Code of Practice.

    If you'd prefer to contact us via an online ticket we'll respond within 5 working days.

    Our address is:

    Plusnet plc
    The Balance
    2 Pinfold Street
    Sheffield
    S1 2GU

    If you want to write to us, we'll respond to your letter within 10 working days.

    We'll always try to solve your complaint immediately. Whatever happens we'll always keep you updated.

    Need more help?

    Chat to other customers in the Plusnet community

    They're a friendly bunch and will always try to help you out.

    Call us on 0800 028 0282

    Twitter

    Send us a message on Twitter @Plusnet and we'll do our best to help get you sorted.

    Let us know at least four weeks in advance and we'll get your broadband and phone all set up at your new business address.

    As a business customer, you can move premises for free if you’re on a 24 month contract, or take out a new contract at your new address. Occasionally a new line installation or cable transfer will be required, which will incur a charge.

    If you don’t want to take out a new contract, or aren’t already on a 24 month deal, there’ll be a one-off charge for moving. Further information is available in our Charges Schedule.

    Give us a call on 0800 028 0282 to get your move started.

    You can also find lots more helpful information in our Moving Premises guide.

    Need more help?

    Chat to other customers in the Plusnet community

    They're a friendly bunch and will always try to help you out.

    For help with your move call us on 0800 028 0282

    Twitter

    Send us a message on Twitter @Plusnet and we'll do our best to help get you sorted.

    Please get in touch with us as soon as possible. This will help stop delays or problems with your premises move. Call us on 0800 028 0282.

    Need more help?

    Chat to other customers in the Plusnet community

    They're a friendly bunch and will always try to help you out.

    For help with your move call us on 0800 028 0282

    Twitter

    Send us a message on Twitter @Plusnet and we'll do our best to help get you sorted.

    First, have a brew. You've earned it! Then you'll need to set up your router.

    We'll send you an email or text to let you know when you're broadband is ready to go. Don't try and connect your router until then - it won't work.

    Check our Router guide

    The speed of your broadband might be different in your new premises, but we'll always give you the fastest speed available on your package in your location.

    Need more help?

    Chat to other customers in the Plusnet community

    They're a friendly bunch and will always try to help you out.

    For help with your move call us on 0800 028 0282

    Twitter

    Send us a message on Twitter @Plusnet and we'll do our best to help get you sorted.

    Please get in touch with us as soon as possible. This will help stop delays or problems with your premises move. Call us on 0800 028 0282.

    Need more help?

    Chat to other customers in the Plusnet community

    They're a friendly bunch and will always try to help you out.

    For help with your move call us on 0800 028 0282

    Twitter

    Send us a message on Twitter @Plusnet and we'll do our best to help get you sorted.

    Please get in touch with us as soon as possible. This will help to avoid any problems with the service at your current property. Call us on 0800 028 0282.

    Need more help?

    Chat to other customers in the Plusnet community

    They're a friendly bunch and will always try to help you out.

    For help with your move call us on 0800 028 0282

    Twitter

    Send us a message on Twitter @Plusnet and we'll do our best to help get you sorted.

    We've got a really handy video and an online guide to help you solve your phone line problems.

    Visit the phone troubleshooter

    If you're still having issues, you'll be able to run a line test to check your phone line for technical issues.

    Need more help?

    Chat to other customers in the Plusnet community

    They're a friendly bunch and will always try to help you out.

    Call us on 0800 028 0282

    Twitter

    Send us a message on Twitter @Plusnet and we'll do our best to help get you sorted.

    We’ve got lots of call plans packages and it’s easy to add them to your package.

    Sign in to your account to check which ones are best for you.

    See all our call plans

    Need more help?

    Chat to other customers in the Plusnet community

    They're a friendly bunch and will always try to help you out.

    Call us on 0800 028 0282

    Twitter

    Send us a message on Twitter @Plusnet and we'll do our best to help get you sorted.

    It's really easy to add a new phone package. Just sign in to your account and follow the steps.

    Add phone

    Need more help?

    Chat to other customers in the Plusnet community

    They're a friendly bunch and will always try to help you out.

    Call us on 0800 028 0282

    Twitter

    Send us a message on Twitter @Plusnet and we'll do our best to help get you sorted.

    To see a breakdown of your phone bill, including calls, sign in to your account, go to the Phone Control Panel.

    Choose the month you want to check. Then you'll see a list of all your calls and how much each one cost.

    Sign in.

    Need more help?

    Chat to other customers in the Plusnet community

    They're a friendly bunch and will always try to help you out.

    Call us on 0800 028 0282

    Twitter

    Send us a message on Twitter @Plusnet and we'll do our best to help get you sorted.

    Here's a short summary of our Business Phone service levels.

    See our service levels

    Need more help?

    Chat to other customers in the Plusnet community

    They're a friendly bunch and will always try to help you out.

    Call us on 0800 028 0282

    Twitter

    Send us a message on Twitter @Plusnet and we'll do our best to help get you sorted.

    To join our programme, just fill in our form.

    This helps us to understand your business and helps you get the most out of the programme.

    Once you've signed up you'll be ready to recommend our business packages to your customer base. For every activated sale you make, we'll reward you with great commission rates.

    To find out more see our Dealer Programme.

    Need more help?

    Chat to other customers in the Plusnet community

    They're a friendly bunch and will always try to help you out.

    Call us on 0800 028 0282

    Twitter

    Send us a message on Twitter @Plusnet and we'll do our best to help get you sorted.

    Our support team are always there when you need them and we can help you keep you track of your sales and commissions.

    Just email dealers@plus.net and our team will be in touch.

    Need more help?

    Chat to other customers in the Plusnet community

    They're a friendly bunch and will always try to help you out.

    Call us on 0800 028 0282

    Twitter

    Send us a message on Twitter @Plusnet and we'll do our best to help get you sorted.

    We're sorry to hear you're unhappy with our service.

    Please get in touch and we'll do our best to make things right.

    If you've already contacted us and are unhappy with the support we've provided, then you may want to raise a complaint. 

    For more information see our Complaints Code of Practice.

    If you'd prefer to contact us via an online ticket we'll respond within 5 working days.

    Our address is:

    Plusnet plc
    The Balance
    2 Pinfold Street
    Sheffield
    S1 2GU

    If you want to write to us, we'll respond to your letter within 10 working days.

    We'll always try to solve your complaint immediately. Whatever happens we'll always keep you updated.

    Need more help?

    Chat to other customers in the Plusnet community

    They're a friendly bunch and will always try to help you out.

    Call us on 0800 028 0282

    Twitter

    Send us a message on Twitter @Plusnet and we'll do our best to help get you sorted.

    Here's the legal bit

    You can see our full business terms and conditions here. Unless otherwise stated, all prices exclude VAT at 20%.

    ° The price for broadband, line rental, call plans and call charges will be increased each March from 2022 by the Consumer Price Index (CPI) rate of inflation published by the Office for National Statistics in January of that year plus 3.9%. Other prices, content and terms may also change during your contract. See our Business CPI Plus 3.9% Guide for details.

    Line rental is included in all our broadband packages. Standard line rental prices are £17.50 a month (line only, no calls included). The standard line rental price, or where applicable the discounted line rental price, is included in the package price.

    Unlimited Business Fibre Broadband (12 and 24 month contracts)

    Prices and terms are subject to change during your contract.

    For new Plusnet Business customers that sign up for 12 or 24 months (as appropriate). Line rental is included in the price (line only, no calls included). Price from month 13 or 25 (as appropriate) currently £30.00 a month (incl. line rental). Compatible line required otherwise a £50.00 installation charge may apply to 12 month contracts (excluding any external construction charges). We'll include a wireless router worth £99.99 incl. VAT (£4.99 P&P applies). If you choose to end your service within the minimum period, you will have to pay an early termination charge.

    Subject to availability and cannot be used in conjunction with any other offer. No cash alternative. Exclusions and terms apply.

    Unlimited Broadband (12 and 24 month contracts)

    Price and terms are subject to change during your contract.

    For new Plusnet Business customers that sign up for 12 or 24 months (as appropriate). Line rental is included in the price (line only, no calls included). Price from month 13 or 25 (as appropriate) currently £23.50 a month (incl. line rental). Compatible line required otherwise a £50.00 installation charge may apply (excluding any external construction charges). We'll include a wireless router worth £40.00 incl. VAT (£4.99 P&P applies). If you choose to end your service within the minimum period, you will have to pay an early termination charge.

    The date your broadband and line rental activates, or where your services do not activate at the same time, the service that activates first, will be used as your monthly billing date. If your broadband or line rental service are not activated at the same time, for the service that is activated at a later date, charges will be prorated for the first month and any applicable discounts for that service will apply once the service starts.

    Subject to availability and cannot be used in conjunction with any other offer. No cash alternative. Exclusions and terms apply.

    Existing customers

    Please see our charges schedule, log into your account in the Member Centre or call us on 0800 023 2221 to discuss your contract.

    Speeds

    Φ Broadband speed is described as 'up to' because your actual speeds will vary. We'll give you the best download speed available on your line up to 18Mb. Your actual speed will be dependent on your location, phone line, wiring, Wi-Fi connection and time of day. Find out why speeds vary. Check your speed and products available at your location via 'check availability' on our home page.

    † Fibre broadband speed is described as 'up to' because your actual speeds will vary. We'll give you the best download speed available on your line up to 76Mb and upload speed up to 19Mb. Your actual speed will be dependent on your location, phone line, wiring, Wi-Fi connection and time of day. Find out why speeds vary. Check your speed and products available at your location via 'check availability' on our home page.

    Service Levels

    For details of the provisioning and in-life fault service levels provided with our broadband and fibre broadband service see Business Broadband and Fibre Broadband service levels.

    For details of the provisioning and in-life fault service levels provided with our line rental service see Business Phone service levels.

    Broadband Extras

    Plusnet Safeguard

    Included with all of our broadband packages, Plusnet Safeguard filters inappropriate web content for your household. Further information can be found here.

    Enhanced Care

    Provides a one hour response time with a 24 hour resolution for broadband faults. Terms apply, further information about Enhanced Care can be found here. Subject to an additional monthly charge. Please see our charges schedule for details.

    Business UK Unlimited calls

    Anytime calls: Calls of up to an hour to UK landlines beginning with 01, 02, 03, 0845 and 0870 numbers at any time (except calls to indirect access numbers (which include calling cards) and dial-up internet access). Calls must be started and finished within these times to be inclusive (non-chargeable). A fair usage limit of 150 calls or 1000 minutes a month (whichever is reached first) applies to calls to 0845 and 0870 numbers (if you exceed this limit, we have the right to charge you for further calls made, suspend and/or terminate your service in accordance with our terms and conditions).

    Mobile calls: Calls of up to an hour to UK mobiles and 070 personal numbering services made at any time. Calls must be started and finished within these times to be inclusive (non-chargeable). Some 07 numbers do not constitute mobile numbers and may not be included as part of an inclusive mobile package.

    Business UK Unlimited and International 500 calls

    Anytime calls: Calls of up to an hour to UK landlines beginning with 01, 02, 03, 0845 and 0870 numbers at any time (except calls to indirect access numbers (which include calling cards) and dial-up internet access). Calls must be started and finished within these times to be inclusive (non-chargeable). A fair usage limit of 150 calls or 1000 minutes a month (whichever is reached first) applies to calls to 0845 and 0870 numbers (if you exceed this limit, we have the right to charge you for further calls made, suspend and/or terminate your service in accordance with our terms and conditions).

    Mobile calls: Calls of up to an hour to UK mobiles and 070 personal numbering services made at any time. Calls must be started and finished within these times to be inclusive (non-chargeable). Some 07 numbers do not constitute mobile numbers and may not be included as part of an inclusive mobile package.

    500 minutes: Means 500 inclusive minutes to USA mobiles, Canada mobiles and all landlines listed in our top 35 international destinations. Hang up and re-dial before 60 minutes and you won't be charged.  For more information see our Business Call Tariff guide.

    25% discount to top 35 international destinations: Get a 25% discount on chargeable calls to all countries listed in our top 35 international destinations. For more information see our Business Call Tariff guide.

    Other call information

    Service calls outside of your inclusive minutes: The charge for calls to service numbers beginning 084, 087, 09 and 118 consists of a 7.98p per minute access charge from Plusnet, plus a service charge set by the company you called. For more information visit www.plus.net/business/ukcalling.

    Calls to Plusnet Support and other Plusnet line rental customers are included in all line rental packages. Calls to other Plusnet phone customers are included for the first hour. Hang up and re-dial before 60 minutes and you won't be charged.

    For more information on our charges, see our charges schedule.

    For more information on call plans, see our Business Call Tariff guide.

    Phone Line Extras

    Voicemail

    1571 Voicemail: Included as standard, our answer phone-style feature takes messages when you can't get to the phone.

    Voicemail Extra: This advanced voicemail service lets you record your own greeting, store up to 30 messages and listen to them when you're not at home. Voicemail Extra costs £3 a month. Further information about Voicemail Extra can be found here.

    Caller Display

    See the number of the person who is calling you (you'll need a phone that supports this service). Further information about Caller Display can be found here. Subject to availability.

    Plusnet Call Protect

    Included in all line rental packages, this blocks nuisance calls on your landline and sends them straight into your junk voicemail. Further information about Plusnet Call Protect can be found here. Subject to availability.

    Call Divert

    Direct your incoming calls to any UK landline, mobile and even most overseas destinations. Costs £2.50 a month (plus the cost of the onward call if chargeable). Further information about Plusnet Call Divert can be found here.

    Anonymous Call Reject

    Block calls from anyone who withholds their number. Costs £4.00 a month. Further information about Anonymous Call Reject can be found here.

    Our award-winning, UK based customer support is available 7 days a week

    0800 432 0200

    8am - 8pm Monday to Friday
    9am - 7pm Saturday
    9am - 6pm Sunday

    0800 432 0080

    8am - 8pm Monday to Friday
    9am - 7pm Saturday
    9am - 6pm Sunday