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    Plusnet Business call tariff guide

    Prices for calls to UK, mobile and international numbers.

    If there is any conflict of information between the price of our products and services set out in the Charges Schedule and Business Tariff Guide, and elsewhere, for example, on other pages of our website or in external advertising such as on the radio, the prices in the Charges Schedule and Business Tariff Guide takes precedence.

    Where there is conflict between prices in the Charges Schedule and in the Business Tariff Guide, the Charges Schedule takes precedence.

    These tariffs apply to Business call plans and line rental sold on or after 15th March 2021. For all other customers, see this version of the Business Tariff Guide (pdf 373kb). All call charges shown here are pence per minute and exclude VAT.

    The price for broadband, line rental, call plans and call charges will be increased on or after 1st March each year from March 2022 by the Consumer Price Index (CPI) rate of inflation published by the Office for National Statistics in January of that year plus 3.9% Other prices, content and terms may also change during your contract. See our Charges Schedule and our CPI Plus 3.9% Guide for details.

    Price guide

    UK rates include calls to the Channel Islands. Price changes apply to the call plans set out below, see our Charges Schedule for details.

    .

    Business Phone
    Plusnet to Plusnet calls Inclusive at all times
    Calls to Plusnet support Free at all times

    .

    Business Phone with Business UK Unlimited calls
    UK landlines (01, 02 and 03) Inclusive at all times
    Non-geographical numbers (0845 & 0870) Inclusive at all times
    (Indirect access and dial-up Internet numbers are excluded)
    Fair usage limit of 150 calls or 1000 minutes (whichever is reached first) applies*
    Calls to UK mobiles and 070 personal numbering services Inclusive at all times
    Plusnet to Plusnet calls Inclusive at all times
    Calls to Plusnet support Free at all times

    *if you exceed the limit, we have the right to charge you for any further calls, suspend and/or terminate your services

    .

    Business Phone with Business UK Unlimited and International 500 calls
    UK landlines (01, 02 and 03) Inclusive at all times
    Non-geographical numbers (0845 & 0870) Inclusive at all times
    (Indirect access and dial-up Internet numbers are excluded)
    Fair usage limit of 150 calls or 1000 minutes (whichever is reached first) applies*
    Calls to UK mobiles and 070 personal numbering services Inclusive at all times
    International numbers 500 inclusive anytime minutes to landlines in our top 35 international destinations and to mobiles in Canada and the USA.
    25% discount on chargeable calls to landlines in our top 35 international destinations

    *if you exceed the limit, we have the right to charge you for any further calls, suspend and/or terminate your services 

    .

    Call features Monthly cost Single use cost (if not subscribed) Available in bundle
    1471 Free - No
    1471 Call return n/a 10p per use, plus the cost of the call if chargeable No
    Voicemail (1571) Free - No
    Voicemail Extra £3.00 - No
    Reminder Call £2.50 (Unlimited use) 12.5p Yes
    Call Waiting £2.50 - Yes
    Call Divert £2.50, plus the cost of the onward call if chargeable - Yes
    Ringback £2.50 (unlimited use) 8.4p, plus the cost of the call if chargeable Yes
    Anonymous Call Reject £4.00 - No
    Caller Display Free - No
    Conference Calling n/a 33.33p, plus the cost of the onward calls if chargeable No

    .

    Call feature bundles Price
    2 Features £3.00
    3 Features £4.50
    4 Features £6.00

    Call set up fees

    A call set up fee of 5p is applied to chargeable calls unless stated otherwise on this page. Price changes apply to call set up fees on calls to 01, 02, 03, calls to UK mobiles and international calls. See our Charges Schedule for details.

    How we calculate call charges

    • Call charges are subject to a minimum length of one minute and are rounded up to the next minute
    • If applicable, the set up fee is added
    • The total is rounded up to the nearest penny

    Fixed fee calls have a fixed-cost element for part (or all) of the call (e.g. 5p for the first 5 minutes or 25p per call). For calls to service numbers beginning 084, 087, 09 and 118 the access charge is rounded up to the nearest minute and the service charge is rounded up to the nearest second. There is no setup fee for these calls.

    Time periods for calls

    For Plusnet Business Phone packages, the following definitions are used to define inclusive call periods and the rates for chargeable calls.

    .

    Time period When it applies
    Daytime Monday to Friday - 6am - 6pm
    Evening Monday to Friday - 6pm - 6am
    Weekends All day Saturday & Sunday

    If a call crosses between time periods

    • Chargeable calls that cross time periods will be charged the relevant rates for each part of the call
    • Calls that cross between inclusive and chargeable time periods (in either direction) are charged at the relevant rate for the chargeable part of the call only, the call set up fee is not applied

    Inclusive call length

    • Inclusive calls become chargeable after 60 minutes
    • Calls to Plusnet Support are free for the duration of the call, regardless of length

    Inclusive calls that become chargeable are charged at the relevant rate until the end of the call. The call set up fee is not applied.

    These are the standard rates for calls to UK landlines, UK mobiles and non-geographic numbers. UK rates include calls to landlines in the Channel Islands and calls from Northern Ireland to landlines in the Republic of Ireland.

    Price changes apply to call rates to 01, 02 and 03 and calls to UK mobiles. See our Charges Schedule for details.

    .

    Number Rate at all times
    01, 02, 03 3.00
    All mobile networks 9.95
    Access Charge 084, 087, 09 and 118 7.98*

    * Calls to service numbers beginning 084, 087, 09 and 118 consist of a 7.98p access charge from Plusnet, plus a service charge set by the organisation you called. See Service number call rates.

    * Calls to service numbers beginning 084, 087, 09 and 118 consist of a 7.98p access charge from Plusnet, plus a service charge set by the organisation you called. See Service number call rates.

    Our Business UK Unlimited and International 500 calls UK includes 500 inclusive anytime minutes to landlines in the destinations listed below (as well as a 25% discount on chargeable calls to these destinations) and USA and Canada mobiles. Please see the Call plan details at the top of the page for more information.

    Australia, Austria, Azores, Belgium, Canada, Canary Islands, China, Christmas Islands, Cocos Islands, Cyprus (Excl. North Cyprus), Czech Republic, Denmark, France, Germany, Greece, Hungary, India, Ireland (Republic of), Italy, Japan, Korea Republic, Luxembourg, Madeira, Malaysia, Netherlands, New Zealand, Pakistan, Poland, Portugal, Singapore, Spain, Sweden, Switzerland, Taiwan, USA.

    These are the standard rates for international calls to landlines and mobiles. Price changes apply to international call rates, see our Charges Schedule for details.

    Our Business UK Unlimited and International 500 calls includes 500 inclusive anytime minutes to landlines in some of the destinations listed below (as well as a 25% discount on chargeable calls to some of these destinations) and USA and Canada mobiles. Please see the Call plan details at the top of the page for more information.

    .

    Country Landline rates
    Daytime
    Landline rates
    Evening
    Landline rates
    Weekend
    Mobile / Premium rates
    Daytime
    Mobile / Premium rates
    Evening
    Mobile / Premium rates
    Weekend
    Afghanistan 55.56 55.56 55.56 55.56 55.56 55.56
    Albania 11.22 11.22 11.22 44.88 44.88 44.88
    Algeria 16.08 16.08 16.08 27.78 27.78 27.78
    Andorra 5.89 5.89 5.89 34.42 34.42 34.42
    Angola 18.31 18.31 18.31 23.68 23.68 23.68
    Anguilla 17.54 17.54 17.54 34.70 34.70 34.70
    Antarctica Australian 113.59 113.59 113.59 113.59 113.59 113.59
    Antigua 18.97 18.97 18.97 18.97 18.97 18.97
    Argentina 7.12 7.12 7.12 36.13 36.13 36.13
    Armenia 13.67 13.67 13.67 29.13 29.13 29.13
    Aruba 14.30 14.30 14.30 32.38 32.38 32.38
    Ascension Island 97.34 97.34 97.34 97.34 97.34 97.34
    Australia 3.00 3.00 3.00 20.00 20.00 20.00
    Austria 4.12 4.12 4.12 16.03 16.03 16.03
    Azerbaijan 22.85 22.85 22.85 22.85 22.85 22.85
    Azores 16.50 16.50 16.50 19.22 19.22 19.22
    Bahamas 9.12 9.12 9.12 14.93 14.93 14.93
    Bahrain 15.10 15.10 15.10 15.10 15.10 15.10
    Bangladesh 15.53 15.53 15.53 26.00 26.00 26.00
    Barbados 17.41 17.41 17.41 35.69 35.69 35.69
    Belarus 38.68 38.68 38.68 43.52 43.52 43.52
    Belgium 3.00 3.00 3.00 26.00 26.00 26.00
    Belize 34.30 34.30 34.30 34.30 34.30 34.30
    Benin 28.78 28.78 28.78 28.78 28.78 28.78
    Bermuda 8.15 8.15 8.15 8.15 8.15 8.15
    Bhutan 18.10 18.10 18.10 18.10 18.10 18.10
    Bolivia 17.56 17.56 17.56 28.67 28.67 28.67
    Bosnia 19.62 19.62 19.62 47.33 47.33 47.33
    Botswana 14.76 14.76 14.76 34.15 34.15 34.15
    Brazil 8.34 8.34 8.34 38.36 38.36 38.36
    Brunei 73.20 73.20 73.20 73.20 73.20 73.20
    Bulgaria 8.70 8.70 8.70 26.85 26.85 26.85
    Burkina Faso 36.31 36.31 36.31 37.45 37.45 37.45
    Burundi 11.57 11.57 11.57 26.17 26.17 26.17
    Cambodia 29.77 29.77 29.77 29.77 29.77 29.77
    Cameroon 24.11 24.11 24.11 35.62 35.62 35.62
    Canada 3.00 3.00 3.00 4.00 4.00 4.00
    Canary Islands 2.95 2.95 2.95 18.41 18.41 18.41
    Cape Verde 30.92 30.92 30.92 30.92 30.92 30.92
    Cayman Islands 11.93 11.93 11.93 25.92 25.92 25.92
    Central African Republic 52.63 52.63 52.63 52.63 52.63 52.63
    Chad 22.61 22.61 22.61 40.06 40.06 40.06
    Chatham Islands (NZ) 28.03 28.03 28.03 28.68 28.68 28.68
    Chile 12.94 12.94 12.94 31.08 31.08 31.08
    China 3.00 3.00 3.00 8.00 8.00 8.00
    Christmas Islands 14.16 14.16 14.16 14.16 14.16 14.16
    Cocos Islands 75.40 75.40 75.40 75.40 75.40 75.40
    Colombia 8.48 8.48 8.48 15.00 15.00 15.00
    Comoros 53.15 53.15 53.15 66.68 66.68 66.68
    Cook Islands 99.28 99.28 99.28 99.28 99.28 99.28
    Costa Rica 8.36 8.36 8.36 15.40 15.40 15.40
    Cote D'Ivoire 31.24 31.24 31.24 38.03 38.03 38.03
    Croatia 8.23 8.23 8.23 37.03 37.03 37.03
    Cuba 150.83 150.83 150.83 150.83 150.83 150.83
    Cyprus (Excl. North Cyprus) 8.53 8.53 8.53 16.40 16.40 16.40
    Czech Republic 3.00 3.00 3.00 17.00 17.00 17.00
    Democratic Republic of the Congo (formerly Zaire) 120.13 120.13 120.13 120.13 120.13 120.13
    Denmark 3.00 3.00 3.00 25.00 25.00 25.00
    Diego Garcia 127.47 127.47 127.47 127.47 127.47 127.47
    Djibouti 55.81 55.81 55.81 55.81 55.81 55.81
    Dominica 18.52 18.52 18.52 36.03 36.03 36.03
    Dominican Republic 7.40 7.40 7.40 20.20 20.20 20.20
    East Timor 170.00 170.00 170.00 170.00 170.00 170.00
    Ecuador 16.85 16.85 16.85 33.46 33.46 33.46
    Egypt 17.80 17.80 17.80 21.50 21.50 21.50
    El Salvador 31.75 31.75 31.75 31.75 31.75 31.75
    Equatorial Guinea 37.96 37.96 37.96 37.96 37.96 37.96
    Eritrea 77.40 77.40 77.40 77.40 77.40 77.40
    Estonia 10.66 10.66 10.66 35.60 35.60 35.60
    Ethiopia 36.12 36.12 36.12 82.17 82.17 82.17
    Falkland Islands 75.47 75.47 75.47 75.47 75.47 75.47
    Faroe Islands 9.82 9.82 9.82 14.85 14.85 14.85
    Fiji 25.74 25.74 25.74 25.74 25.74 25.74
    Finland 9.37 9.37 9.37 15.85 15.85 15.85
    France 3.00 3.00 3.00 13.00 13.00 13.00
    French Guiana 13.25 13.25 13.25 23.03 23.03 23.03
    French Polynesia 45.48 45.48 45.48 45.48 45.48 45.48
    Gabon 47.29 47.29 47.29 47.29 47.29 47.29
    Gambia 60.73 60.73 60.73 60.73 60.73 60.73
    Georgia 7.73 7.73 7.73 16.82 16.82 16.82
    Germany 3.00 3.00 3.00 16.00 16.00 16.00
    Ghana 23.27 23.27 23.27 30.58 30.58 30.58
    Gibraltar 6.29 6.29 6.29 39.45 39.45 39.45
    Greece 6.23 6.23 6.23 17.77 17.77 17.77
    Greenland 77.73 77.73 77.73 77.73 77.73 77.73
    Grenada 46.00 46.00 46.00 46.00 46.00 46.00
    Guadeloupe 10.67 10.67 10.67 24.33 24.33 24.33
    Guam 5.82 5.82 5.82 5.82 5.82 5.82
    Guatemala 17.86 17.86 17.86 38.27 38.27 38.27
    Guinea 51.23 51.23 51.23 74.60 74.60 74.60
    Guinea Bissau 52.41 52.41 52.41 52.41 52.41 52.41
    Guyana 41.55 41.55 41.55 41.55 41.55 41.55
    Haiti 31.48 31.48 31.48 36.80 36.80 36.80
    Honduras 27.15 27.15 27.15 37.04 37.04 37.04
    Hong Kong 5.00 5.00 5.00 4.00 4.00 4.00
    Hungary 6.30 6.30 6.30 21.58 21.58 21.58
    Iceland 4.33 4.33 4.33 26.26 26.26 26.26
    India 10.00 10.00 10.00 10.00 10.00 10.00
    Indonesia 7.43 7.43 7.43 36.98 36.98 36.98
    Iran 13.42 13.42 13.42 19.34 19.34 19.34
    Iraq 41.10 41.10 41.10 41.10 41.10 41.10
    Ireland (Republic of) 3.00 3.00 3.00 15.00 15.00 15.00
    Israel 4.64 4.64 4.64 19.00 19.00 19.00
    Italy 3.00 3.00 3.00 19.00 19.00 19.00
    Jamaica 16.27 16.27 16.27 39.72 39.72 39.72
    Japan 3.00 3.00 3.00 24.00 24.00 24.00
    Jordan 14.71 14.71 14.71 18.80 18.80 18.80
    Kazakhstan 11.28 11.28 11.28 17.48 17.48 17.48
    Kenya 18.18 18.18 18.18 40.30 40.30 40.30
    Kiribati 84.51 84.51 84.51 84.51 84.51 84.51
    Korea North 63.42 63.42 63.42 63.42 63.42 63.42
    Korea Republic 44.89 44.89 44.89 44.89 44.89 44.89
    Kuwait 16.05 16.05 16.05 37.70 37.70 37.70
    Kyrgyzstan 18.28 18.28 18.28 18.28 18.28 18.28
    Laos 19.85 19.85 19.85 19.85 19.85 19.85
    Latvia 10.68 10.68 10.68 27.82 27.82 27.82
    Lebanon 15.58 15.58 15.58 37.70 37.70 37.70
    Lesotho 24.43 24.43 24.43 27.44 27.44 27.44
    Liberia 32.01 32.01 32.01 41.09 41.09 41.09
    Libya 35.56 35.56 35.56 51.48 51.48 51.48
    Liechtenstein 29.18 29.18 29.18 78.41 78.41 78.41
    Lithuania 12.49 12.49 12.49 25.49 25.49 25.49
    Luxembourg 3.26 3.26 3.26 24.58 24.58 24.58
    Macao 14.22 14.22 14.22 14.22 14.22 14.22
    Macedonia 14.69 14.69 14.69 46.29 46.29 46.29
    Madagascar 46.25 46.25 46.25 46.25 46.25 46.25
    Madeira 16.50 16.50 16.50 19.22 19.22 19.22
    Malawi 12.47 12.47 12.47 18.41 18.41 18.41
    Malaysia 3.84 3.84 3.84 10.92 10.92 10.92
    Maldive Islands 40.02 40.02 40.02 48.99 48.99 48.99
    Mali 40.79 40.79 40.79 44.93 44.93 44.93
    Malta 6.31 6.31 6.31 34.99 34.99 34.99
    Marshall Islands 38.89 38.89 38.89 38.89 38.89 38.89
    Martinique 12.41 12.41 12.41 30.57 30.57 30.57
    Mauritania 27.39 27.39 27.39 36.55 36.55 36.55
    Mauritius 20.72 20.72 20.72 20.72 20.72 20.72
    Mayotte 30.40 30.40 30.40 30.40 30.40 30.40
    Mexico 11.16 11.16 11.16 11.16 11.16 11.16
    Micronesia 43.44 43.44 43.44 43.44 43.44 43.44
    Moldova 30.00 30.00 30.00 30.00 73.58 30.00
    Monaco 5.28 5.28 5.28 50.69 50.69 50.69
    Mongolia 20.52 20.52 20.52 20.52 20.52 20.52
    Montenegro 23.48 23.48 23.48 52.50 52.50 52.50
    Montserrat 24.92 24.92 24.92 24.92 24.92 24.92
    Morocco 18.36 18.36 18.36 54.39 54.39 54.39
    Mozambique 15.89 15.89 15.89 21.16 21.16 21.16
    Myanmar 47.13 47.13 47.13 47.13 47.13 47.13
    Namibia 14.06 14.06 14.06 31.64 31.64 31.64
    Nauru 96.46 96.46 96.46 96.46 96.46 96.46
    Nepal 25.77 25.77 25.77 25.77 25.77 25.77
    Netherlands 3.00 3.00 3.00 19.00 19.00 19.00
    Netherlands Antilles 17.98 17.98 17.98 19.31 19.31 19.31
    New Caledonia 64.33 64.33 64.33 64.33 64.33 64.33
    New Zealand 3.01 3.01 3.01 28.68 28.68 28.68
    Nicaragua 22.20 22.20 22.20 38.90 38.90 38.90
    Niger 35.02 35.02 35.02 35.02 35.02 35.02
    Nigeria 21.98 21.98 21.98 44.00 44.00 44.00
    Niue Island 119.58 119.58 119.58 119.58 119.58 119.58
    Norfolk Island 73.50 73.50 73.50 73.50 73.50 73.50
    Northern Marianas 30.67 30.67 30.67 30.67 30.67 30.67
    Norway 4.00 4.00 4.00 22.00 22.00 22.00
    Oman 18.06 18.06 18.06 46.25 46.25 46.25
    Pakistan 22.20 22.20 22.20 56.49 56.49 56.49
    Palau 36.17 36.17 36.17 36.17 36.17 36.17
    Palestine 50.00 45.00 45.00 72.75 72.75 72.75
    Panama 20.29 20.29 20.29 22.52 22.52 22.52
    Papua New Guinea 90.91 90.91 90.91 90.91 90.91 90.91
    Paraguay 16.39 16.39 16.39 16.39 16.39 16.39
    Peru 10.67 10.67 10.67 28.12 28.12 28.12
    Philippines 20.09 20.09 20.09 25.70 25.70 25.70
    Poland 3.00 3.00 3.00 17.00 17.00 17.00
    Portugal 3.00 3.00 3.00 20.00 20.00 20.00
    Puerto Rico 3.90 3.90 3.90 3.90 3.90 3.90
    Qatar 25.00 25.00 25.00 35.00 35.00 35.00
    Reunion 45.48 45.48 45.48 45.48 45.48 45.48
    Rodrigues Island 45.48 45.48 45.48 45.48 45.48 45.48
    Romania 11.35 11.35 11.35 17.96 17.96 17.96
    Ross Island 11.35 11.35 11.35 28.39 28.39 28.39
    Russian Federation 4.00 4.00 4.00 15.00 15.00 15.00
    Rwanda 22.03 22.03 22.03 22.03 22.03 22.03
    Samoa (US) 13.02 13.02 13.02 36.37 36.37 36.37
    Samoa (West) 36.40 36.40 36.40 52.40 52.40 52.40
    San Marino 46.82 46.82 46.82 46.82 46.82 46.82
    Sao Tome & Principe 94.90 94.90 94.90 94.90 94.90 94.90
    Saudi Arabia 18.43 18.43 18.43 30.92 30.92 30.92
    Senegal 29.47 29.47 29.47 41.97 41.97 41.97
    Serbia 19.79 19.79 19.79 39.21 39.21 39.21
    Seychelles 21.28 21.28 21.28 21.28 21.28 21.28
    Sierra Leone 59.74 59.74 59.74 59.74 59.74 59.74
    Singapore 3.00 3.00 3.00 5.00 5.00 5.00
    Slovak Republic 6.90 6.90 6.90 29.64 29.64 29.64
    Slovenia 9.44 9.44 9.44 29.64 29.64 29.64
    Solomon Islands 139.39 139.39 139.39 139.39 139.39 139.39
    Somalia 77.61 77.61 77.61 77.61 77.61 77.61
    South Africa 7.06 7.06 7.06 26.08 26.08 26.08
    Spain 3.00 3.00 3.00 15.00 15.00 15.00
    Sri Lanka 18.59 18.59 18.59 18.59 18.59 18.59
    St Helena 138.66 138.66 138.66 138.66 138.66 138.66
    St Kitts & Nevis 38.65 38.65 38.65 19.16 19.16 19.16
    St Lucia 18.41 18.41 18.41 37.02 37.02 37.02
    St Pierre & Miquelon 34.48 34.48 34.48 34.48 34.48 34.48
    St Vincent 19.45 19.45 19.45 36.28 36.28 36.28
    Sudan 29.13 29.13 29.13 29.13 29.13 29.13
    Surinam 48.08 48.08 48.08 48.08 48.08 48.08
    Swaziland 28.28 28.28 28.28 28.28 28.28 28.28
    Sweden 3.00 3.00 3.00 12.00 12.00 12.00
    Switzerland 3.00 3.00 3.00 28.00 28.00 28.00
    Syria 24.92 24.92 24.92 27.97 27.97 27.97
    Taiwan 4.15 4.15 4.15 19.97 19.97 19.97
    Tajikistan 15.29 15.29 15.29 21.04 21.04 21.04
    Tanzania 33.16 33.16 33.16 33.16 33.16 33.16
    Thailand 11.47 11.47 11.47 25.00 25.00 25.00
    Togolese Republic 57.49 57.49 57.49 57.49 57.49 57.49
    Tokelau 77.94 77.94 77.94 77.94 77.94 77.94
    Tonga 41.00 41.00 41.00 41.00 41.00 41.00
    Trinidad & Tobago 13.00 13.00 13.00 13.00 13.00 13.00
    Tunisia 39.15 39.15 39.15 64.72 64.72 64.72
    Turkey (Incl. North Cyprus) 10.00 10.00 10.00 15.00 15.00 15.00
    Turkmenistan 18.04 18.04 18.04 18.04 18.04 18.04
    Turks & Caicos 17.78 17.78 17.78 35.25 35.25 35.25
    Tuvalu 51.30 51.30 51.30 51.30 51.30 51.30
    Uganda 17.57 17.57 17.57 19.90 19.90 19.90
    Ukraine 15.86 15.86 15.86 21.90 21.90 21.90
    United Arab Emirates 23.00 23.00 23.00 30.00 30.00 30.00
    Uruguay 16.61 16.61 16.61 29.43 29.43 29.43
    USA 3.00 3.00 3.00 4.00 4.00 4.00
    Uzbekistan 13.78 13.78 13.78 13.78 13.78 13.78
    Vanuatu 67.64 67.64 67.64 67.64 67.64 67.64
    Vatican City 49.56 49.56 49.56 49.56 49.56 49.56
    Venezuela 14.41 14.41 14.41 39.75 39.75 39.75
    Vietnam 42.35 42.35 42.35 42.35 42.35 42.35
    Virgin Islands (UK) 42.35 42.35 42.35 42.35 42.35 42.35
    Virgin Islands (US) 42.35 42.35 42.35 42.35 42.35 42.35
    Wallis and Futuna Islands 65.64 65.64 65.64 65.64 65.64 65.64
    Yemen 37.56 37.56 37.56 37.56 37.56 37.56
    Zambia 10.02 10.02 10.02 22.52 22.52 22.52
    Zimbabwe 6.20 6.20 6.20 38.69 38.69 38.69

    Service number call rates

    Service numbers are defined as calls to non geographic numbers such as Premium Rate services, Directory Enquiries and calls to Internet Services. Calls of this type are charged in one of four ways:

    1. Calls that are charged by the length of time you are on the phone. The pence per minute price also varies according to the time of day.
    2. Calls that are charged by the length of time you are on the phone but where the rate you pay does not vary by the time of day.
    3. Calls that attract a one-off fee, and a pence per minute price which varies according to the time of day.
    4. Calls that attract a one-off fee irrespective of the length of time that you are on the phone. The charge may or may not vary according to the time of day.

    How do I find the cost of a service number I called?

    1. Log in to Member Centre and click 'View my phone bill'
    2. Choose the date of the bill you'd like to view
    3. Click the 'Download a copy of your call information for this month' link at the bottom of the page
    4. Match the destination code to the tariff below

    How do I find the cost of a service number I called?

    1. Log in to Member Centre and click 'View my phone bill'
    2. Choose the date of the bill you'd like to view
    3. Click the 'Download a copy of your call information for this month' link at the bottom of the page
    4. Match the destination code to the tariff below

    Service Numbers beginning 084, 087, 09 and 118

    Calls to these numbers consist of an access charge set by Plusnet (7.98p) and a service charge set by the organisation you are calling. There is no setup fee for calls to these numbers.

    .

    Destination Pence per minute
    (from start of call)
    Pence per minute
    (after first 60 seconds)
    Pence per call
    NGCS SC1-0845 0.00 n/a n/a
    NGCS SC2-0845 0.83 n/a n/a
    NGCS SC3-0845 1.67 n/a n/a
    NGCS SC4-0845 2.50 n/a n/a
    NGCS SC5-0845 3.33 n/a n/a
    NGCS SC6-0845 4.17 n/a n/a
    NGCS SC7-0845 5.00 n/a n/a
    NGCS SC8-0845 5.83 n/a n/a
    NGCS SC46-0845 n/a n/a 4.17
    NGCS SC74-0845 n/a 4.17 4.17
    NGCS SC75-0845 n/a 8.33 8.33
    NGCS SC92-0845 n/a 5.83 5.83

    .

    Destination Pence per minute
    (from start of call)
    Pence per minute
    (after first 60 seconds)
    Pence per call
    NGCS SC1-0870 0.00 n/a n/a
    NGCS SC2-0870 0.83 n/a n/a
    NGCS SC3-0870 1.67 n/a n/a
    NGCS SC4-0870 2.50 n/a n/a
    NGCS SC5-0870 3.33 n/a n/a
    NGCS SC6-0870 4.17 n/a n/a
    NGCS SC7-0870 5.00 n/a n/a
    NGCS SC8-0870 5.83 n/a n/a
    NGCS SC9-0870 6.67 n/a n/a
    NGCS SC10-0870 7.50 n/a n/a
    NGCS SC11-0870 8.33 n/a n/a
    NGCS SC12-0870 9.17 n/a n/a
    NGCS SC13-0870 10.00 n/a n/a
    NGCS SC14-0870 10.83 n/a n/a
    NGCS SC46-0870 n/a n/a 4.17
    NGCS SC47-0870 n/a n/a 8.33
    NGCS SC74-0870 n/a 4.17 4.17
    NGCS SC75-0870 n/a 8.33 8.33
    NGCS SC92-0870 n/a 5.83 5.83
    NGCS SC93-0870 n/a 10.83 10.83

    .

    Destination Pence per minute
    (from start of call)
    Pence per minute
    (after first 60 seconds)
    Pence per call
    NGCS SC1-118DQ 0.00 n/a n/a
    NGCS SC2-118DQ 0.83 n/a n/a
    NGCS SC3-118DQ 1.67 n/a n/a
    NGCS SC4-118DQ 2.50 n/a n/a
    NGCS SC5-118DQ 3.33 n/a n/a
    NGCS SC6-118DQ 4.17 n/a n/a
    NGCS SC7-118DQ 5.00 n/a n/a
    NGCS SC8-118DQ 5.83 n/a n/a
    NGCS SC9-118DQ 6.67 n/a n/a
    NGCS SC10-118DQ 7.50 n/a n/a
    NGCS SC11-118DQ 8.33 n/a n/a
    NGCS SC12-118DQ 9.17 n/a n/a
    NGCS SC13-118DQ 10.00 n/a n/a
    NGCS SC14-118DQ 10.83 n/a n/a
    NGCS SC15-118DQ 12.50 n/a n/a
    NGCS SC16-118DQ 16.67 n/a n/a
    NGCS SC17-118DQ 20.83 n/a n/a
    NGCS SC18-118DQ 25.00 n/a n/a
    NGCS SC19-118DQ 29.17 n/a n/a
    NGCS SC20-118DQ 30.00 n/a n/a
    NGCS SC21-118DQ 33.33 n/a n/a
    NGCS SC22-118DQ 37.50 n/a n/a
    NGCS SC23-118DQ 38.33 n/a n/a
    NGCS SC24-118DQ 41.67 n/a n/a
    NGCS SC25-118DQ 45.83 n/a n/a
    NGCS SC26-118DQ 50.00 n/a n/a
    NGCS SC27-118DQ 54.17 n/a n/a
    NGCS SC28-118DQ 58.33 n/a n/a
    NGCS SC29-118DQ 62.50 n/a n/a
    NGCS SC30-118DQ 66.67 n/a n/a
    NGCS SC31-118DQ 75.00 n/a n/a
    NGCS SC32-118DQ 79.17 n/a n/a
    NGCS SC33-118DQ 82.50 n/a n/a
    NGCS SC34-118DQ 83.33 n/a n/a
    NGCS SC35-118DQ 91.67 n/a n/a
    NGCS SC36-118DQ 100.00 n/a n/a
    NGCS SC37-118DQ 120.83 n/a n/a
    NGCS SC38-118DQ 125.00 n/a n/a
    NGCS SC39-118DQ 129.17 n/a n/a
    NGCS SC40-118DQ 150.00 n/a n/a
    NGCS SC41-118DQ 166.67 n/a n/a
    NGCS SC42-118DQ 183.33 n/a n/a
    NGCS SC43-118DQ 208.33 n/a n/a
    NGCS SC44-118DQ 250.00 n/a n/a
    NGCS SC45-118DQ 300.00 n/a n/a
    NGCS SC46-118DQ n/a n/a 4.17
    NGCS SC47-118DQ n/a n/a 8.33
    NGCS SC48-118DQ n/a n/a 12.50
    NGCS SC49-118DQ n/a n/a 20.83
    NGCS SC50-118DQ n/a n/a 25.00
    NGCS SC51-118DQ n/a n/a 29.17
    NGCS SC52-118DQ n/a n/a 33.33
    NGCS SC53-118DQ n/a n/a 40.00
    NGCS SC54-118DQ n/a n/a 41.67
    NGCS SC55-118DQ n/a n/a 58.33
    NGCS SC56-118DQ n/a n/a 62.50
    NGCS SC57-118DQ n/a n/a 83.33
    NGCS SC58-118DQ n/a n/a 120.83
    NGCS SC59-118DQ n/a n/a 125.00
    NGCS SC60-118DQ n/a n/a 166.67
    NGCS SC61-118DQ n/a n/a 208.33
    NGCS SC62-118DQ n/a n/a 250.00
    NGCS SC66-118DQ 129.17 n/a 64.17
    NGCS SC67-118DQ 20.83 n/a 66.67
    NGCS SC68-118DQ 202.50 n/a n/a
    NGCS SC69-118DQ 8.30 n/a 291.60
    NGCS SC70-118DQ n/a 202.50 202.50
    NGCS SC73-118DQ n/a 208.33 0.00
    NGCS SC74-118DQ n/a 4.17 4.17
    NGCS SC75-118DQ n/a 8.33 8.33
    NGCS SC76-118DQ n/a 33.33 33.33
    NGCS SC77-118DQ n/a 58.33 58.33
    NGCS SC78-118DQ n/a 125.00 125.00
    NGCS SC79-118DQ n/a 166.67 166.67
    NGCS SC81-118DQ 15.00 n/a n/a
    NGCS SC82-118DQ 18.33 n/a n/a
    NGCS SC83-118DQ 291.67 n/a n/a
    NGCS SC84-118DQ 62.50 n/a 208.33
    NGCS SC85-118DQ 82.50 n/a 216.67
    NGCS SC86-118DQ 65.00 n/a 229.17
    NGCS SC87-118DQ n/a 108.33 250.00
    NGCS SC88-118DQ n/a n/a 304.10
    NGCS SC92-118DQ n/a 5.83 5.83
    NGCS SC93-118DQ n/a 10.83 10.83
    NGCS SC94-118DQ n/a 66.67 66.67
    NGCS SC95-118DQ n/a 83.33 83.33
    NGCS SC96-118DQ n/a 250.00 250.00
    NGCS SC97-118DQ n/a 41.67 300.00
    NGCS SC98-118DQ n/a 125.00 300.00
    NGCS SC99-118DQ n/a 166.67 300.00
    NGCS SC100-118DQ n/a 300.00 300.00

    .

    Destination Pence per minute
    (from start of call)
    Pence per minute
    (after first 60 seconds)
    Pence per call
    NGCS SC1-INFORM 0.00 n/a n/a
    NGCS SC2-INFORM 0.83 n/a n/a
    NGCS SC3-INFORM 1.67 n/a n/a
    NGCS SC4-INFORM 2.50 n/a n/a
    NGCS SC5-INFORM 3.33 n/a n/a
    NGCS SC6-INFORM 4.17 n/a n/a
    NGCS SC7-INFORM 5.00 n/a n/a
    NGCS SC8-INFORM 5.83 n/a n/a
    NGCS SC9-INFORM 6.67 n/a n/a
    NGCS SC10-INFORM 7.50 n/a n/a
    NGCS SC11-INFORM 8.33 n/a n/a
    NGCS SC12-INFORM 9.17 n/a n/a
    NGCS SC13-INFORM 10.00 n/a n/a
    NGCS SC14-INFORM 10.83 n/a n/a
    NGCS SC46-INFORM n/a n/a 4.17
    NGCS SC47-INFORM n/a n/a 8.33
    NGCS SC74-INFORM n/a 4.17 4.17
    NGCS SC75-INFORM n/a 8.33 8.33
    NGCS SC92-INFORM n/a 5.83 5.83
    NGCS SC93-INFORM n/a 10.83 10.83

    .

    Destination Pence per minute
    (from start of call)
    Pence per minute
    (after first 60 seconds)
    Pence per call
    NGCS SC1-PRS 0.00 n/a n/a
    NGCS SC2-PRS 0.83 n/a n/a
    NGCS SC3-PRS 1.67 n/a n/a
    NGCS SC4-PRS 2.50 n/a n/a
    NGCS SC5-PRS 3.33 n/a n/a
    NGCS SC6-PRS 4.17 n/a n/a
    NGCS SC7-PRS 5.00 n/a n/a
    NGCS SC8-PRS 5.83 n/a n/a
    NGCS SC9-PRS 6.67 n/a n/a
    NGCS SC10-PRS 7.50 n/a n/a
    NGCS SC11-PRS 8.33 n/a n/a
    NGCS SC12-PRS 9.17 n/a n/a
    NGCS SC13-PRS 10.00 n/a n/a
    NGCS SC14-PRS 10.83 n/a n/a
    NGCS SC15-PRS 12.50 n/a n/a
    NGCS SC16-PRS 16.67 n/a n/a
    NGCS SC17-PRS 20.83 n/a n/a
    NGCS SC18-PRS 25.00 n/a n/a
    NGCS SC19-PRS 29.17 n/a n/a
    NGCS SC20-PRS 30.00 n/a n/a
    NGCS SC21-PRS 33.33 n/a n/a
    NGCS SC22-PRS 37.50 n/a n/a
    NGCS SC23-PRS 38.33 n/a n/a
    NGCS SC24-PRS 41.67 n/a n/a
    NGCS SC25-PRS 45.83 n/a n/a
    NGCS SC26-PRS 50.00 n/a n/a
    NGCS SC27-PRS 54.17 n/a n/a
    NGCS SC28-PRS 58.33 n/a n/a
    NGCS SC29-PRS 62.50 n/a n/a
    NGCS SC30-PRS 66.67 n/a n/a
    NGCS SC31-PRS 75.00 n/a n/a
    NGCS SC32-PRS 79.17 n/a n/a
    NGCS SC33-PRS 82.50 n/a n/a
    NGCS SC34-PRS 83.33 n/a n/a
    NGCS SC35-PRS 91.67 n/a n/a
    NGCS SC36-PRS 100.00 n/a n/a
    NGCS SC37-PRS 120.83 n/a n/a
    NGCS SC38-PRS 125.00 n/a n/a
    NGCS SC39-PRS 129.17 n/a n/a
    NGCS SC40-PRS 150.00 n/a n/a
    NGCS SC41-PRS 166.67 n/a n/a
    NGCS SC42-PRS 183.33 n/a n/a
    NGCS SC43-PRS 208.33 n/a n/a
    NGCS SC44-PRS 250.00 n/a n/a
    NGCS SC45-PRS 300.00 n/a n/a
    NGCS SC46-PRS n/a n/a 4.17
    NGCS SC47-PRS n/a n/a 8.33
    NGCS SC48-PRS n/a n/a 12.50
    NGCS SC49-PRS n/a n/a 20.83
    NGCS SC50-PRS n/a n/a 25.00
    NGCS SC51-PRS n/a n/a 29.17
    NGCS SC52-PRS n/a n/a 33.33
    NGCS SC53-PRS n/a n/a 40.00
    NGCS SC54-PRS n/a n/a 41.67
    NGCS SC55-PRS n/a n/a 58.33
    NGCS SC56-PRS n/a n/a 62.50
    NGCS SC57-PRS n/a n/a 83.33
    NGCS SC58-PRS n/a n/a 120.83
    NGCS SC59-PRS n/a n/a 125.00
    NGCS SC60-PRS n/a n/a 166.67
    NGCS SC61-PRS n/a n/a 208.33
    NGCS SC62-PRS n/a n/a 250.00
    NGCS SC63-PRS n/a n/a 333.33
    NGCS SC64-PRS n/a n/a 416.67
    NGCS SC65-PRS n/a n/a 500.00
    NGCS SC66-PRS 129.17 n/a 64.17
    NGCS SC67-PRS 20.83 n/a 66.67
    NGCS SC73-PRS n/a 208.33 0.00
    NGCS SC74-PRS n/a 4.17 4.17
    NGCS SC75-PRS n/a 8.33 8.33
    NGCS SC76-PRS n/a 33.33 33.33
    NGCS SC77-PRS n/a 58.33 58.33
    NGCS SC78-PRS n/a 125.00 125.00
    NGCS SC79-PRS n/a 166.67 166.67
    NGCS SC80-PRS n/a 214.17 370.83
    NGCS SC81-PRS 15.00 n/a n/a
    NGCS SC82-PRS 18.33 n/a n/a
    NGCS SC83-PRS 291.67 n/a n/a
    NGCS SC84-PRS 62.50 n/a 208.33
    NGCS SC85-PRS 82.50 n/a 216.67
    NGCS SC86-PRS 65.00 n/a 229.17
    NGCS SC92-PRS n/a 5.83 5.83
    NGCS SC93-PRS n/a 10.83 10.83
    NGCS SC94-PRS n/a 66.67 66.67
    NGCS SC95-PRS n/a 83.33 83.33
    NGCS SC96-PRS n/a 250.00 250.00
    NGCS SC97-PRS n/a 41.67 300.00
    NGCS SC98-PRS n/a 125.00 300.00
    NGCS SC99-PRS n/a 166.67 300.00
    NGCS SC100-PRS n/a 300.00 300.00

    .

    Destination Pence per minute
    (from start of call)
    Pence per minute
    (after first 60 seconds)
    Pence per call
    NGCS SC1-NON-GEO 0.00 n/a n/a
    NGCS SC2-NON-GEO 0.83 n/a n/a
    NGCS SC3-NON-GEO 1.67 n/a n/a
    NGCS SC4-NON-GEO 2.50 n/a n/a
    NGCS SC5-NON-GEO 3.33 n/a n/a
    NGCS SC6-NON-GEO 4.17 n/a n/a
    NGCS SC7-NON-GEO 5.00 n/a n/a
    NGCS SC8-NON-GEO 5.83 n/a n/a
    NGCS SC9-NON-GEO 6.67 n/a n/a
    NGCS SC10-NON-GEO 7.50 n/a n/a
    NGCS SC11-NON-GEO 8.33 n/a n/a
    NGCS SC12-NON-GEO 9.17 n/a n/a
    NGCS SC13-NON-GEO 10.00 n/a n/a
    NGCS SC14-NON-GEO 10.83 n/a n/a
    NGCS SC46-NON-GEO n/a n/a 4.17
    NGCS SC47-NON-GEO n/a n/a 8.33
    NGCS SC74-NON-GEO n/a 4.17 4.17
    NGCS SC75-NON-GEO n/a 8.33 8.33
    NGCS SC81-NON-GEO 15.00 n/a n/a
    NGCS SC82-NON-GEO 18.33 n/a n/a
    NGCS SC83-NON-GEO 291.67 n/a n/a
    NGCS SC84-NON-GEO 62.50 n/a 208.33
    NGCS SC85-NON-GEO 82.50 n/a 216.67
    NGCS SC86-NON-GEO 65.00 n/a 229.17
    NGCS SC92-NON-GEO n/a 5.83 5.83
    NGCS SC93-NON-GEO n/a 10.83 10.83
    NGCS SC94-NON-GEO n/a 66.67 66.67
    NGCS SC95-NON-GEO n/a 83.33 83.33
    NGCS SC96-NON-GEO n/a 250.00 250.00
    NGCS SC97-NON-GEO n/a 41.67 300.00
    NGCS SC98-NON-GEO n/a 125.00 300.00
    NGCS SC99-NON-GEO n/a 166.67 300.00
    NGCS SC100-NON-GEO n/a 300.00 300.00

    Other Service Numbers

    Operator calls are charged at the standard BT amount, plus a five percent admin charge.

    Calls to these numbers do not incur an access charge.

    .

    Destination Setup Fee Daytime Evening Weekend
    Personal Numbering Service - d 10.91 13.50 7.96 7.96
    Personal Numbering Service - e 10.91 3.99 3.99 3.99
    Personal Numbering Service - f 10.91 24.26 16.17 8.08
    Personal Numbering Service - j 10.91 25.87 17.78 8.48
    Personal Numbering Service - k 10.91 30.32 20.21 10.10
    Personal Numbering Service - pn1 10.91 19.41 12.93 6.47
    Personal Numbering Service - pn2 10.91 42.40 42.40 42.40
    Personal Numbering Service - pn3 10.91 39.62 31.53 31.53
    Personal Numbering Service - pn4 10.91 21.03 21.03 21.03
    Personal Numbering Service - pn5 10.91 13.74 13.74 13.74
    Personal Numbering Service - pn6 10.91 16.17 16.17 16.17
    Personal Numbering Service - pn7 42.58 3.36 0.85 0.85
    Personal Numbering Service - pn8 10.91 16.15 16.15 16.15
    Personal Numbering Service - pn9 10.91 20.00 20.00 20.00
    Personal Numbering Service - pn10 10.91 28.30 28.30 28.30
    Personal Numbering Service - pn11 10.91 31.53 23.60 23.60
    Personal Numbering Service - pn12 10.91 21.83 21.83 21.83
    Personal Numbering Service - pn13 10.91 31.53 31.53 31.53
    Personal Numbering Service - pn14 10.91 23.85 23.85 23.85
    Personal Numbering Service - pn15 10.91 10.51 10.51 10.51
    Personal Numbering Service - pn16 10.91 11.32 11.32 11.32
    Personal Numbering Service - pn17 10.91 12.13 12.13 12.13
    Personal Numbering Service - pn18 10.91 12.93 12.93 12.93
    Personal Numbering Service - pn19 10.91 8.08 8.08 8.08
    Personal Numbering Service - pn20 5.00 19.41 19.41 19.41
    Personal Numbering Service - pn21 10.91 33.25 33.25 33.25
    Personal Numbering Service - pn22 10.91 8.78 8.78 8.78
    Personal Numbering Service - pn99 5.00 9.95 9.95 9.95
    Calls to Message Services - c 10.91 10.47 6.07 0.83
    Calls to Pagers and Voice Messaging - r 5.00 6.72 3.36 2.50
    WiFi Services - fw1 10.91 12.54 12.54 6.11
    WiFi Services - fw2 10.91 11.87 9.88 5.03
    WiFi Services - fw3 10.91 13.20 10.54 5.32
    WiFi Services - fw4 10.91 12.82 7.83 3.92
    WiFi Services - fw5 10.91 11.97 9.69 5.41
    WiFi Services - fw6 10.91 10.45 8.36 5.03
    WiFi Services - fw7 10.91 9.97 9.97 9.97
    WiFi Services - fw8 10.91 15.20 11.87 5.03
    WiFi Services - fw9 10.91 13.30 13.30 13.30
    WiFi Services - fw10 10.91 7.95 7.95 7.95
    WiFi Services - fw12 10.91 11.00 11.00 11.00
    Emsat (0088213) 5.00 420.76 420.76 420.76
    INMARSAT - A (0087x1) - A 10.91 420.76 420.76 420.76
    INMARSAT - B (0087x3) 10.91 420.76 420.76 420.76
    INMARSAT - B (0087x3) - B-Sat 10.91 420.76 420.76 420.76
    INMARSAT - B HSD Duplex (0087x3914) 10.91 443.20 443.20 443.20
    INMARSAT - M (0087x6) - M-Sat 10.91 420.76 420.76 420.76
    Mobiq (0087x76) 10.91 229.51 229.51 229.51
    Skyphone (0087x5) 10.91 583.33 583.33 583.33
    Specialised Service - g21 10.91 4.16 1.69 1.00
    Thuraya_Iridium (0088167/0088216) 10.91 307.08 307.08 307.08

    Fixed fee call rates

    The call setup up fee is not applied to fixed fee calls.

    .

    Destination Fixed Fee
    Call Return 16.67
    Paging Service - ff8 15.66
    Paging Service - ff10 21.58
    Premium Rate Service - ff3 21.25
    Premium Rate Service - ff9 36.16
    Text Message 8.33
    Timeline 27.08

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