3.1 Any customer equipment must be:
3.1.1. technically compatible with the service and not harm Plusnet's network or another customer's equipment;
3.1.2. connected using the applicable Plusnet network termination point, unless the Customer has Plusnet's permission to connect by another means, and used in compliance with any relevant instructions, standards or laws; and
3.1.3. adequately protected by the Customer against viruses and other breaches of security.
3.2 The Customer will not permit or make any attempt to disassemble, deconstruct, break down, hack or otherwise interfere with any Plusnet equipment.
3.3 The service must not be used:
3.3.1. in contravention of any licence, code of practice, instructions or guidelines issued by a regulatory authority, third party's rights or Plusnet's Acceptable Use Policy, or
3.3.2. fraudulently or in connection with a criminal offence or in any way that is unlawful and the Customer must make sure that this does not happen; or
3.3.3. to send, communicate, knowingly receive, upload, download or use any material or make any calls that are offensive, abusive, indecent, defamatory, obscene, menacing, cause annoyance, inconvenience, needless anxiety or are intended to deceive; or
3.3.4. in any way Plusnet considers is or is likely to be detrimental to the provision of the service to the Customer or service to any of Plusnet's other customers.
3.4 The Customer will comply with Plusnet's reasonable instructions regarding health, security, safety or the quality of the service.
3.5 If Plusnet becomes aware of, or is made aware of, a malicious domain, it may take steps in its network to block access to that domain to protect the Customer from possible criminal threats associated with that domain.
3.6 The Customer acknowledges that Plusnet does not guarantee to block access to all malicious domains.
3.7 The Customer is responsible for the proper use of user security details, if any, and must take all necessary steps to ensure they are kept confidential, secure and not made available to unauthorised persons.
3.8 If the Customer believes that any user security details are or are likely to be used in an unauthorised way, the Customer must inform Plusnet immediately. The Customer must not change or attempt to change a user-name without Plusnet's prior agreement.
3.9 Plusnet does not guarantee the security of the service against unauthorised or unlawful access or use. If Plusnet believes there is or is likely to be a breach of security or misuse of the service Plusnet may:
3.9.1. change and/or suspend the user security details (and notify the Customer that it has done this); or
3.9.2. require the Customer to change the user security details.
3.10 Where the service allows access to the Internet the Customer understands and agrees that the use of the internet is at the Customer's own risk.
3.11 Where Plusnet provides the Customer with content, the Customer's use of the content is at the Customer's own risk. The Customer understands and agrees that:
3.11.1. the content may change from time to time;
3.11.2. the content can only be used for its own purposes and is protected by copyright, trademark, and other intellectual property rights. The Customer must not copy, store, adapt, modify, transmit, distribute externally, play or show in public, broadcast or publish any part of the content;
3.11.3. Plusnet does not guarantee the accuracy or completeness of the content;
3.11.4. some of the content will have its own terms and conditions. These may be displayed online or elsewhere. If the Customer accesses this content the Customer must keep to these terms and conditions; and
3.11.5. access to any content provided on a subscription basis as part of the service will cease when this contract ends.
3.12 Depending on the service, Plusnet may provide The Customer with the means of storing or uploading content. The Customer accepts that unless the Service schedule states otherwise Plusnet has no obligation to store content or has any responsibility if stored content is lost or deleted. The Customer is advised to duplicate content it wishes to keep on other devices not connected to the service.
3.13 Occasionally, for operational reasons, including the provision of service enhancements and/or software upgrades, Plusnet may:
3.13.1. change any codes or numbers given to the Customer, the performance or functionality of the service, or the way Plusnet provides the service, provided that any change to the service or the way Plusnet provides the service does not affect the performance or functionality of the service to The Customer's significant detriment; or
3.13.2. interrupt or suspend service. If this happens Plusnet will restore the service as quickly as possible.
3.14 The Customer does not own any number or have any right to sell the number related to the service.
3.15 The Customer will indemnify Plusnet against any claims or legal proceedings that are brought or threatened against Plusnet by a third party because the service is or has been used in breach of clauses 3.1 to 3.4, 3.8, 3.11.2 and 3.14. Plusnet will notify the Customer of any such claims or proceedings and keep the Customer informed as to the progress of such claims or proceedings.
Monitoring and recording calls
3.16 Plusnet may monitor and record its communications with the Customer, including e-mails and phone conversations. Information collected by Plusnet may be used for training purposes, quality assurance, to record details about the services ordered by the Customer, and in order to meet Plusnet's legal and regulatory obligations generally.
3.18 The Customer is responsible under Regulation 9 of the Waste Electrical and Electronic Equipment Regulations 2006 ('the WEEE regulations') for the costs of collection, treatment, recovery, recycling and environmentally sound disposal of any equipment supplied under the contract that has become waste electrical and electronic equipment ('WEEE'). Plusnet and the Customer acknowledge that for the purposes of Regulation 9 this clause is an agreement stipulating other financing arrangements for the collection, treatment, recovery, recycling and environmentally sound disposal of WEEE. The Customer is responsible for any information recording or reporting obligations imposed by the WEEE regulations. The Customer will indemnify Plusnet against any claims or legal proceedings that are brought or threatened against Plusnet by a third party which would not have been caused or made had the Customer fulfilled its express or implied obligations under this clause or in connection with the WEEE Regulations. Plusnet will notify the Customer of any such claims or proceedings and keep the Customer informed as to the progress of such claims or proceedings.