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Your mobile phone and voicemail settings

Mobile and voicemail setting FAQs

From 26th November 2019 we’ll be moving to a brand new Voicemail platform for Plusnet Mobile that provides both more security and features.

Whether you currently use voicemail for Plusnet Mobile, or if you’re a new user you’ll need to:

  • Set a new PIN code between 5 and 8 digits. (Already use voicemail? Your current 4 digit PIN code won’t work, so you’ll now need to change this).
  • Record a new personalised welcome message. (If you’ve had a welcome message set before you’ll need to re-record this).

Your replacement SIM card will arrive unconnected. When you've got it, call us on 0800 079 1133 from another phone and we'll get it up and running for you.

To check your messages just call 555 from your mobile, or dial your mobile number.

  1. Wait for the call to go through to your voicemail. If it’s the first time you’ve called your voicemail you’ll:

    • Hear a default welcome message. You’ll be asked to record a new personal greeting. You can then switch this to a generic greeting if you want to.
    • Be asked to set a new PIN (between 5 and 8 digits). If you’ve used voicemail before your old 4 digit PIN will no longer work.
  2. If you’ve used your voicemail before just press 555 from your mobile, or dial your mobile number. To access your voicemail messages remotely you’ll be asked to enter your 5-8 digit PIN).

Calling your voicemail from your mobile won't cost anything extra because it's included in your plan. But if you've used all the minutes in your plan, it'll cost 40p a minute.

From 26th November 2019 our mobile voicemail service will be moved to a new, more secure platform. Our improved service will let you save a maximum of 30 voicemail messages.

If you already have voicemail messages saved (i.e. from before November 2019) the messages will be moved to the new platform.

It's easy to change how long you'd like calls to your mobile to last before they go to voicemail. You can set it in 5 second increments up to 30 seconds, just by dialling the number below.

**61*+447870020555*11*30#

If you'd like the delay to be shorter, just replace the 30 at the end with 25, 20, 15, 10 or 5.

It's the number stored on your SIM card that manages your text message delivery. The number's +44 7870002308. You'll only need to know it if you accidentally delete or change it in your phone's settings.

These settings should automatically be set correctly. But if you're having problems using data or picture messages, get in touch with us and we'll be able to help.

When you put in the wrong PIN number three times, it locks your SIM card. To unlock it, you'll need a PUK code. To get one, just get in touch with us.

APN settings are the settings your phone uses to connect to the internet over our network. Here's how to check or change yours.

Android

  1. Go to Menu > Settings > Wireless & Networks (or More) > Mobile Networks > Access Point Names > Menu > New APN

  2. Without changing any other settings, type in the following info:

    Name: EE Internet
    APN: everywhere
    Username: eesecure
    Password: secure
    MMSC: http://mms/
    MMS Proxy: 149.254.201.135
    MMS Port: 8080
    Authentication type: PAP
    APN type: If there's a choice, choose internet+mms. If the keyboard appears, type *

  3. Tap Menu, then Save

  4. To start your new APN, make sure the line is ticked or the radio button is lit by tapping on it.

  5. Check the notification bar for 4G, H, 3G, E or G with up and down arrows beside it. That'll show your connection is working.

iPhone

  1. Go to Settings > Mobile or Cellular > Mobile Data Network or Cellular Data Network > Access Point Names > Menu > New APN.

  2. Without changing any other settings, type in the following info:

    For Mobile data:
    APN: everywhere
    Username: eesecure
    Password: secure

    For MMS:
    APN: eezone
    Username: eesecure
    Password: secure
    MMSC: http://mms/
    MMS Proxy: 149.254.201.135:8080
    MMS Max Message Size: 1048576

  3. Tap the left arrow at the top three times, then press the home button.

  4. Check the notification bar for 4G, 3G, E or GPRS. That'll show your connection is working.

BlackBerry

For BlackBerry 10 devices, you need to enter the internet APN and MMS APN settings separately

Internet APN

  1. Swipe down from the top of the home screen.

  2. Go to Settings > Network Connections > Mobile Network > APN

  3. Tap on the Mobile Plan selector and choose Contract or Prepay

  4. Without changing any other settings, type in the following info then tap Save:

    Access Point Name: everywhere
    Username: eesecure
    Password: secure

  5. Check the notification bar for 4G, 3G, H, E or G. That'll show your connection is working.

MMS APN

  1. Swipe right from the left hand side of the home screen to get to your Hub.

  2. Go to Menu (the three dots) > Settings > Text Messages > Advanced

  3. Scroll down to below the SMS settings.

  4. Without changing any other settings, type in the following info:

    For APN:
    APN: eezone
    Username: eesecure
    Password: secure

    For MMSC:
    MMSC URL: http://mms/
    Proxy URL: 149.253.201.135:8080

  5. Tap Save

Windows Phone 8

  1. On the home screen, swipe across to bring up the apps list.

  2. Open the Settings app.

  3. Tap Mobile Network and check data connection's switched on.

  4. Go back to the apps list, scroll down and tap Settings

  5. Tap Access Point

  6. If your network name's showing, tap it to make it active. Otherwise, choose Add.

  7. Without changing any other settings, type in the following info:

    Connection name: EE Internet

    For internet APN:
    Access point name: everywhere
    Username: eesecure
    Password: secure

    For MMS APN:
    Access point name: eezone
    Username: eesecure
    Password: secure
    Proxy address: 149.253.201.135
    Proxy port; 8080
    MMSC address: http://mms/

  8. Tap the tick at the bottom to save

  9. Check the notification bar for 4G, 3G, H, E or G. That'll show your connection is working.

Windows Phone

  1. On the home screen, swipe across to bring up the apps list or tap the ‘right' arrow

  2. Go to Settings > Mobile Network > Add APN

  3. Without changing any other settings, type in the following info:

    Name: EE Internet (if there's the option, tick the box to make this the default APN)

    For Internet APN
    APN: everywhere
    Username: eesecure
    Password: secure

    For MMS APN
    MMS Access Point Name: eezone
    Username: eesecure
    Password: secure
    Proxy address: 149.254.201.135
    Proxy port: 8080
    MMSC address - http://mms/

  4. Tap the tick or disk icon to save, then confirm the change.

  5. Check the notification bar for 4G, 3G, H, E or G. That'll show your connection is working.

One of our 4G SIMs will work in a 3G phone, but it will only give you access to 3G data as that's all the phone is capable of receiving.

3G isn't as quick 4G, so while the SIM might be able to give you faster download speeds, the phone won't. You'll still get great coverage, just not quite the same as with a 4G device.