Your mobile phone and voicemail settings

Your replacement SIM card will arrive unconnected. When you've got it, call us on 0800 079 1133 from another phone and we'll get it up and running for you.

Just call 555 from your mobile to check your messages.

Or to check them from another phone:

  1. dial your mobile number
  2. wait for the call to go through to your voicemail
  3. press * followed by your PIN number. (Your PIN is the number you chose when you first called your voicemail. We can reset it for you if you've forgotten it.)

Calling your voicemail from your mobile won't cost anything extra because it's included in your plan. But if you've used all the minutes in your plan, it'll cost 40p a minute.

It's the number stored on your SIM card that manages your text message delivery. The number's +44 7870002308. You'll only need to know it if you accidentally delete or change it in your phone's settings.

These settings should automatically be set correctly. But if you're having problems using data or picture messages, get in touch with us and we'll be able to help.

When you put in the wrong PIN number three times, it locks your SIM card. To unlock it, you'll need a PUK code. To get one, just get in touch with us.

APN settings are the settings your phone uses to connect to the internet over our network. Here's how to check or change yours.

Android

  1. Go to Menu > Settings > Wireless & Networks (or More) > Mobile Networks > Access Point Names > Menu > New APN
  2. Without changing any other settings, type in the following info:

    Name: EE Internet
    APN: everywhere
    Username: eesecure
    Password: secure
    MMSC: http://mms/
    MMS Proxy: 149.254.201.135
    MMS Port: 8080
    Authentication type: PAP
    APN type: If there's a choice, choose internet+mms. If the keyboard appears, type *

  3. Tap Menu, then Save

  4. To start your new APN, make sure the line is ticked or the radio button is lit by tapping on it.
  5. Check the notification bar for 4G, H, 3G, E or G with up and down arrows beside it. That'll show your connection is working.

iPhone

  1. Go to Settings > Mobile or Cellular > Mobile Data Network or Cellular Data Network > Access Point Names > Menu > New APN.
  2. Without changing any other settings, type in the following info:

    For Mobile data:
    APN: everywhere
    Username: eesecure
    Password: secure

    For MMS:
    APN: eezone
    Username: eesecure
    Password: secure
    MMSC: http://mms/
    MMS Proxy: 149.254.201.135:8080
    MMS Max Message Size: 1048576

  3. Tap the left arrow at the top three times, then press the home button.

  4. Check the notification bar for 4G, 3G, E or GPRS. That'll show your connection is working.

BlackBerry

For BlackBerry 10 devices, you need to enter the internet APN and MMS APN settings separately

Internet APN

  1. Swipe down from the top of the home screen.
  2. Go to Settings > Network Connections > Mobile Network > APN
  3. Tap on the Mobile Plan selector and choose Contract or Prepay
  4. Without changing any other settings, type in the following info then tap Save:

    Access Point Name: everywhere
    Username: eesecure
    Password: secure

  5. Check the notification bar for 4G, 3G, H, E or G. That'll show your connection is working.

MMS APN

  1. Swipe right from the left hand side of the home screen to get to your Hub.
  2. Go to Menu (the three dots) > Settings > Text Messages > Advanced
  3. Scroll down to below the SMS settings.
  4. Without changing any other settings, type in the following info:

    For APN:
    APN: eezone
    Username: eesecure
    Password: secure

    For MMSC:
    MMSC URL: http://mms/
    Proxy URL: 149.253.201.135:8080

  5. Tap Save

Windows Phone 8

  1. On the home screen, swipe across to bring up the apps list.
  2. Open the Settings app.
  3. Tap Mobile Network and check data connection's switched on.
  4. Go back to the apps list, scroll down and tap Settings
  5. Tap Access Point
  6. If your network name's showing, tap it to make it active. Otherwise, choose Add.
  7. Without changing any other settings, type in the following info:

    Connection name: EE Internet

    For internet APN:
    Access point name: everywhere
    Username: eesecure
    Password: secure

    For MMS APN:
    Access point name: eezone
    Username: eesecure
    Password: secure
    Proxy address: 149.253.201.135
    Proxy port; 8080
    MMSC address: http://mms/

  8. Tap the tick at the bottom to save

  9. Check the notification bar for 4G, 3G, H, E or G. That'll show your connection is working.

Windows Phone

  1. On the home screen, swipe across to bring up the apps list or tap the ‘right' arrow
  2. Go to Settings > Mobile Network > Add APN
  3. Without changing any other settings, type in the following info:

    Name: EE Internet (if there's the option, tick the box to make this the default APN)

    For Internet APN
    APN: everywhere
    Username: eesecure
    Password: secure

    For MMS APN
    MMS Access Point Name: eezone
    Username: eesecure
    Password: secure
    Proxy address: 149.254.201.135
    Proxy port: 8080
    MMSC address - http://mms/

  4. Tap the tick or disk icon to save, then confirm the change.

  5. Check the notification bar for 4G, 3G, H, E or G. That'll show your connection is working.