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  • a month for months, then
  • months contract
  • no annual contract

Monthly payment total

£xx

One-off payment

One-off payment total

£xx

Included with your package

Summary

Monthly payment

    One-off payments

    Plusnet Reward Card*
    Plusnet Reward Card* to say thanks for signing up
    Amazon gift card
    Amazon gift card to say thanks for signing up
    cashback icon
    Cashback to say thanks for signing up
    Today's payment
    Today's payment

    Contact us

    Whatever you need our help with, we’re here to give you a hand. Choose from the options below so we can point you in the right direction.

    Looking for help with Plusnet Business Broadband?
    See our Business contact us page.

    Help us to help you

    We've got lots of online guides, videos and tips at the click of a button. We're sure you'll find all the help you need right here. Help us narrow down your query and we'll try to get you sorted as quick as we can.

    What’s your query about?

    What do you need help with?

    For help, try this

    Check out our setup and troubleshooting guides in our Broadband support section.

    Let's help you get set up

    Other useful info

    Help with your broadband service.

    How do I connect my router?

    When will my router arrive?

    We'll post your router a few days before your activation date. If your router hasn't arrived, call us on 0800 432 0200.

    Have your user name and password handy as it helps us to find your account much faster.

    When can I start using my broadband?

    We'll send regular updates about your order via email. To get text alerts, add your mobile number to your contact details. Sign in.

    Need more help?

    Chat to other customers in the Plusnet community

    They're a friendly bunch and will always try to help you out.

    Call us on 0800 432 0200

    Twitter

    Send us a message on Twitter @PlusnetHelp and we'll do our best to help get you sorted.

    Here's some quick fixes to help with your router and wireless issues:

    • If you're having problems with your router check our router guide
    • For issues with your wireless connections just follow the steps in our WiFi guide
    • Our handy video also takes you through a few simple checks. Troubleshooting video

    Other useful info

    See our troubleshooting guide

    How do I connect my router?

    My connection speed is slow

    I haven't got a connection

    The best place to put your router to improve your Wi-Fi signal

    I've got an existing fault and I'd like to an update

    Please just sign in to your account and view your open questions for a progress update. Sign in.

     

    Need more help?

    Chat to other customers in the Plusnet community

    They're a friendly bunch and will always try to help you out.

    Call us on 0800 432 0200

    Twitter

    Send us a message on Twitter @PlusnetHelp and we'll do our best to help get you sorted.

    A quick and easy way to check your speed is to go to mybroadbandspeed.co.uk and run a few tests.

    If the results are slower than the estimate we gave you when you first signed up, see our problem-solving tips below.

    You can also run a more detailed test at BT Wholesale. Just follow the steps to run a speed test.

    Still having a problem? You can raise the issue through our broadband troubleshooter and our Faults Team will look into this. You'll need to sign in to your account so please have your details handy.

    Need more help?

    Chat to other customers in the Plusnet community

    They're a friendly bunch and will always try to help you out.

    Call us on 0800 432 0200

    Twitter

    Send us a message on Twitter @PlusnetHelp and we'll do our best to help get you sorted.

    Just go to the Member Centre page and enter either your username or email address and your password.

    If you can't remember your details, you can use the forgotten password or username options.

    Sign in

    Need more help?

    Chat to other customers in the Plusnet community

    They're a friendly bunch and will always try to help you out.

    Call us on 0800 432 0200

    Twitter

    Send us a message on Twitter @PlusnetHelp and we'll do our best to help get you sorted.

    If you're having issues with your broadband, You can you can raise a fault through our broadband troubleshooter.

    For updates on a fault, log in to your account and view your open questions.

    Sign in

    Need more help?

    Chat to other customers in the Plusnet community

    They're a friendly bunch and will always try to help you out.

    Call us on 0800 432 0200

    Twitter

    Send us a message on Twitter @PlusnetHelp and we'll do our best to help get you sorted.

    It's really easy to upgrade or renew. Just sign in to your account to check out your exclusive deals.

    Sign in

    If you want to chat to one of our advisors about all your options, just give us a call on 0800 432 0200.

    Need more help?

    Chat to other customers in the Plusnet community

    They're a friendly bunch and will always try to help you out.

    Call us on 0800 432 0200

    Twitter

    Send us a message on Twitter @PlusnetHelp and we'll do our best to help get you sorted.

    If you've got a problem with your broadband bill or you're struggling with your payments, just give us a call on 0800 432 0200 and we'll do all we can to help.

    If you think you won't be able to pay your Plusnet mobile bill, or the amount is wrong, please get in touch. Call 500 from your Plusnet mobile or 0800 079 1133 (press option 1, then option 2) and we'll do all we can to help.

    Need more help?

    Chat to other customers in the Plusnet community

    They're a friendly bunch and will always try to help you out.

    Call us on 0800 432 0200

    Twitter

    Send us a message on Twitter @PlusnetHelp and we'll do our best to help get you sorted.

    Your Account Review shows how you've been using your broadband data.

    • It helps us (and you) to make sure you're on the right package
    • When you're coming towards the end of your contract we'll email your usage details
    • We'll also include options so you're always on the best deal for your needs

    To get your account review, give us a call on 0800 587 1942.

    Need more help?

    Chat to other customers in the Plusnet community

    They're a friendly bunch and will always try to help you out.

    Call us on 0800 432 0200

    Twitter

    Send us a message on Twitter @PlusnetHelp and we'll do our best to help get you sorted.

    To add the BT Sport App from Plusnet head here and follow the instructions on screen.

    If you add the BT Sport App from Plusnet, it’ll be available to use within 24 hours.

    Add BT Sport App

    Need more help?

    Chat to other customers in the Plusnet community

    They're a friendly bunch and will always try to help you out.

    Call us on 0800 432 0200

    Twitter

    Send us a message on Twitter @PlusnetHelp and we'll do our best to help get you sorted.

    We're really sorry to hear you're thinking of leaving us.

    We love having you with us, so let's have chat about what we can do to help.

    We don't like saying goodbye, but understand if you need to cancel your contract, please call us on 0800 432 0200.

    Need more help?

    Chat to other customers in the Plusnet community

    They're a friendly bunch and will always try to help you out.

    Call us on 0800 432 0200

    Twitter

    Send us a message on Twitter @PlusnetHelp and we'll do our best to help get you sorted.

    Take a look at our 'How does my bill work?' video which shows you everything you need to know in less than a minute.

    Your Plusnet bill.

    Other useful info

    See our guide to How does my bill work?

    Check your broadband bill

    You can see a breakdown of your bill in your account in 'Bills and payments'.

    Sign in

    Need more help?

    Chat to other customers in the Plusnet community

    They're a friendly bunch and will always try to help you out.

    Call us on 0800 432 0200

    Twitter

    Send us a message on Twitter @PlusnetHelp and we'll do our best to help get you sorted.

    You can pay by Direct Debit, credit card or debit card. Here's what you need to know before you decide which option to take:

    Direct Debit

    • Pay monthly.
    • An easy way to ensure you never miss a payment.
    • No need to update your account details once it's set up.
    • You'll need to have enough money in your account when your payment is due.

    Credit or debit card

    • Pay with Visa, Delta, Electron, MasterCard, Switch or Maestro.
    • Pay monthly or make one-off payments.
    • You'll need to keep your card details up to date (we'll remind you when it's about to expire).

    Take a look at our Billing guide.

    Other useful info

    When do I get my bill?

    Missed a bill payment?

    Don't worry you can pay safely and securely online. Just sign in to your account to make your payment.

    Sign in

    Need more help?

    Chat to other customers in the Plusnet community

    They're a friendly bunch and will always try to help you out.

    Call us on 0800 432 0200

    Twitter

    Send us a message on Twitter @PlusnetHelp and we'll do our best to help get you sorted.

    If you've got a problem with your broadband bill or you're struggling with your payments, just give us a call on 0800 432 0200 and we'll do all we can to help.

    If you think you won't be able to pay your Plusnet mobile bill, or the amount is wrong, please get in touch. 

    Call 500 from your Plusnet mobile or 0800 079 1133 and we'll do all we can to help.

    Need more help?

    Chat to other customers in the Plusnet community

    They're a friendly bunch and will always try to help you out.

    Call us on 0800 432 0200

    Twitter

    Send us a message on Twitter @PlusnetHelp and we'll do our best to help get you sorted.

    As soon as you've had your first bill in the new PDF format, you can change your bill date. 

    Just log in to your account and choose your new date.

    You can only change your billing date once within four months.

    Changing your payment details.

    It's easy to update your payment details. Sign in to your account and go to 'Manage your payment details'.

    Sign in

    Need more help?

    Chat to other customers in the Plusnet community

    They're a friendly bunch and will always try to help you out.

    Call us on 0800 432 0200

    Twitter

    Send us a message on Twitter @PlusnetHelp and we'll do our best to help get you sorted.

    Pro rata is a charge for part of the amount of your bill.

    • You’ll see a pro rata charge on your bill when you’ve signed up part-way through a billing month.
    • A pro rata charge is the number of days between your sign-up date and your billing date.
    • We charge for our services per month. If you signed up mid-month, we wouldn’t charge you for the full month. 
    • As an example, let's say you signed up on the 18th September. We'll work out what you owe us from the 18th September and your next billing date.

    Need more help?

    Chat to other customers in the Plusnet community

    They're a friendly bunch and will always try to help you out.

    Call us on 0800 432 0200

    Twitter

    Send us a message on Twitter @PlusnetHelp and we'll do our best to help get you sorted.

    Your mobile phone bill's made up of different sections, which include what you've still got to pay, as well as credit you've got for anything you've already paid:

    • Your monthly line rental.
    • Any charges you haven't paid since your last bill.
    • Any calls you've made outside your plan, like 0845, 0844 and 09 numbers.
    • Any texts you've sent or data you've used outside your plan.
    • Any credit you've got on your account. 

    You'll get your bill on the same date every month and we'll take your payment by Direct Debit.

    Other useful info

    How does my mobile bill work?

    Need more help?

    In-App help

    Don't forget, If you've got the Plusnet Mobile App, you can get in-App help whenever you need it.

    If you've not got the App - it's free to download from Google Play or iPhone App Store.

    Download the Plusnet Mobile App

    Give us a call

    Call 500 from your Plusnet Mobile or 0800 079 1133  (press option 1, then option 2) from any phone.

    Chat to other customers in the Plusnet community

    They're a friendly bunch and will always try to help you out.

    Twitter

    Send us a message on Twitter @PlusnetHelp and we'll do our best to help get you sorted.

    To see a breakdown of your phone bill, including calls, sign in to your account, go to the Phone Control Panel.

    Choose the month you want to check. Then you'll see a list of all your calls and how much each one cost.

    Sign in.

    Need more help?

    Chat to other customers in the Plusnet community

    They're a friendly bunch and will always try to help you out.

    Call us on 0800 432 0200

    Twitter

    Send us a message on Twitter @PlusnetHelp and we'll do our best to help get you sorted.

    Just go to the Member Centre page and enter either your username or email address and your password.

    If you can't remember your details, you can use the forgotten password or forgotten username options there.

    Sign in

    Need more help?

    Chat to other customers in the Plusnet community

    They're a friendly bunch and will always try to help you out.

    Call us on 0800 432 0200

    Twitter

    Send us a message on Twitter @PlusnetHelp and we'll do our best to help get you sorted.

    If you've forgotten your username, you can find it at the top of any emails that we've sent you.

    If you've forgot your password, you can get a password reminder.

    Reset my password

    Still having problems, just give us call on 0800 432 0200.

    Need more help?

    Chat to other customers in the Plusnet community

    They're a friendly bunch and will always try to help you out.

    Call us on 0800 432 0200

    Twitter

    Send us a message on Twitter @PlusnetHelp and we'll do our best to help get you sorted.

    If you want to update your telephone number, mobile number, or email address you can do this by signing into your account and edit your contact details.

    Sign in

    To change any other details you'll need to contact us on 0800 432 0200.

    Need more help?

    Chat to other customers in the Plusnet community

    They're a friendly bunch and will always try to help you out.

    Call us on 0800 432 0200

    Twitter

    Send us a message on Twitter @PlusnetHelp and we'll do our best to help get you sorted.

    If you're having issues with your broadband, You can you can raise fault through our broadband troubleshooter.

    For updates on a fault, sign in to your account and view your 'Open questions'.

    Sign in

    Need more help?

    Chat to other customers in the Plusnet community

    They're a friendly bunch and will always try to help you out.

    Call us on 0800 432 0200

    Twitter

    Send us a message on Twitter @PlusnetHelp and we'll do our best to help get you sorted.

    If you've got a problem with your broadband bill or you're struggling with your payments, just give us a call on 0800 432 0200 and we'll do all we can to help.

    Other useful info

    A guide to How does my bill work?

    If you think you won't be able to pay your Plusnet mobile bill, or the amount you've got to pay is wrong, please get in touch. Call 500 from your Plusnet mobile or 0800 079 1133 (press option 1, then option 2) from any phone.

    Need more help?

    Chat to other customers in the Plusnet community

    They're a friendly bunch and will always try to help you out.

    Call us on 0800 432 0200

    Twitter

    Send us a message on Twitter @PlusnetHelp and we'll do our best to help get you sorted.

    It's really easy to upgrade or renew. Just sign in to your account to check out your exclusive deals.

    Sign in

    If you want to chat to one of our advisors about all your options, just give us a call on 0800 432 0200.

    Need more help?

    Chat to other customers in the Plusnet community

    They're a friendly bunch and will always try to help you out.

    Call us on 0800 432 0200

    Twitter

    Send us a message on Twitter @PlusnetHelp and we'll do our best to help get you sorted.

    Just go to My account and enter either your Plusnet mobile username, or mobile number and your password.

    Sign in

    If you can't remember your details, you can use the forgotten password or username options there.

    Need more help?

    Chat to other customers in the Plusnet community

    They're a friendly bunch and will always try to help you out.

    Call us on 0800 079 1133 (press option 1, then option 2)

    Twitter

    Send us a message on Twitter @PlusnetHelp and we'll do our best to help get you sorted.

    We're really sorry to hear you're thinking of leaving us.

    We love having you with us, so let's have chat about what we can do to help.

    We don't like saying goodbye, but understand if you need to cancel your contract, please call us on 0800 432 0200.

    Other useful info

    If you'd like to speak to us about cancelling your Plusnet mobile contract call 500 from your Plusnet Mobile or 0800 079 1133 from any phone.

    Need more help?

    Chat to other customers in the Plusnet community

    They're a friendly bunch and will always try to help you out.

    Call us on 0800 432 0200

    Twitter

    Send us a message on Twitter @PlusnetHelp and we'll do our best to help get you sorted.

    We're sorry to hear you're unhappy with our service.

    Please get in touch and we'll do our best to make things right. 

    For complaints regarding home phone and broadband, please call us on 0800 432 0200.

    For mobile complaints, call 500 from your Plusnet Mobile or 0800 079 1133 (press option 1, then option 2) from any phone.

    You can also email us at mobile-help@plus.net

    If you've already contacted us and are unhappy with the support we've provided, then you may want to raise a complaint. 

    For more information see our Complaints Code of Practice.

    If you'd prefer to contact us via an online ticket we'll respond within 5 working days.

    If you want to write to us, we'll respond to your letter within 10 working days.

    Our address is:

    Plusnet plc
    The Balance
    2 Pinfold Street
    Sheffield
    S1 2GU

    We'll always try to solve your complaint immediately. Whatever happens we'll always keep you updated.

    Need more help?

    Chat to other customers in the Plusnet community

    They're a friendly bunch and will always try to help you out.

    Call us on 0800 432 0200

    Twitter

    Send us a message on Twitter @PlusnetHelp and we'll do our best to help get you sorted.

    Let us know at least four weeks in advance and we'll get your broadband and phone all set up at your new address.

    Call our moving team on 0800 587 1952 so we can move everything across.

    See our moving home guide

    Need more help?

    Chat to other customers in the Plusnet community

    They're a friendly bunch and will always try to help you out.

    For help with your home move call us on 0800 587 1952

    Twitter

    Send us a message on Twitter @PlusnetHelp and we'll do our best to help get you sorted.

    You can take your number with you, as long as you're using the same phone exchange as before. If you're not sure, give us a call on 0800 587 1952 and we'll let you know.

    If you're on Plusnet Mobile, you'll just need to change your billing address by signing into your Plusnet Mobile account.

    Need more help?

    Chat to other customers in the Plusnet community

    They're a friendly bunch and will always try to help you out.

    For help with your home move call us on 0800 587 1952

    Twitter

    Send us a message on Twitter @PlusnetHelp and we'll do our best to help get you sorted.

    First, have a brew. You've earned it! Then you'll need to set up your router.

    We'll send you an email or text to let you know when you're broadband is ready to go. Don't try and connect your router until then - it won't work.

    Check our Router guide

    The speed of your broadband might be different in your new property, but we'll always give you the fastest speed available on your package in your location.

    Need more help?

    Chat to other customers in the Plusnet community

    They're a friendly bunch and will always try to help you out.

    Call us on 0800 432 0200

    Twitter

    Send us a message on Twitter @PlusnetHelp and we'll do our best to help get you sorted.

    Please get in touch with us as soon as possible. This will help stop delays or problems with your house move. Call us on 0800 587 1952.

    Need more help?

    Chat to other customers in the Plusnet community

    They're a friendly bunch and will always try to help you out.

    For help with your home move call us on 0800 587 1952

    Twitter

    Send us a message on Twitter @PlusnetHelp and we'll do our best to help get you sorted.

    Please get in touch with us as soon as possible. This will help to avoid any problems with the service at your current property. Call us on 0800 587 1952.

    Need more help?

    Chat to other customers in the Plusnet community

    They're a friendly bunch and will always try to help you out.

    For help with your home move call us on 0800 587 1952

    Twitter

    Send us a message on Twitter @PlusnetHelp and we'll do our best to help get you sorted.

    Your SIM should be with you in about two days. If it's been longer than that, give us a call on 0800 079 1133 (press option 1, then option 2).

    Other useful info

    My SIM isn't working

    Our SIMs activate two days after they're sent out. If you're having problems you can contact us on 0800 079 1133 (press option 1, then option 2) from any phone.

    Or send us a message on Twitter @PlusnetHelp and we'll do our best to help get you sorted.

    Need more help?

    In-App help

    Don't forget, If you've got the Plusnet Mobile App, you can get in-App help whenever you need it.

    If you've not got the App - it's free to download from Google Play or iPhone App Store.

    Download the Plusnet Mobile App

    Give us a call

    Call 500 from your Plusnet Mobile or 0800 079 1133  (press option 1, then option 2) from any phone.

    Chat to other customers in the Plusnet community

    They're a friendly bunch and will always try to help you out.

    Twitter

    Send us a message on Twitter @PlusnetHelp and we'll do our best to help get you sorted.

    Our SIMs activate two days after they're sent out. If you're having problems, contact us on 0800 079 1133 (press option 1, then option 2) from any phone.

    Or send us a message on Twitter @PlusnetHelp and we'll do our best to help get you sorted.

    Need more help?

    In-App help

    Don't forget, If you've got the Plusnet Mobile App, you can get in-App help whenever you need it.

    If you've not got the App - it's free to download from Google Play or iPhone App Store.

    Download the Plusnet Mobile App

    Give us a call

    Call 500 from your Plusnet Mobile or 0800 079 1133  (press option 1, then option 2) from any phone.

    Chat to other customers in the Plusnet community

    They're a friendly bunch and will always try to help you out.

    Twitter

    Send us a message on Twitter @PlusnetHelp and we'll do our best to help get you sorted.

    Just go to My account and enter either your Plusnet mobile username, or mobile number and your password.

    Sign in

    If you can't remember your details, you can use the forgotten password or username options there.

    Need more help?

    In-App help

    Don't forget, If you've got the Plusnet Mobile App, you can get in-App help whenever you need it.

    If you've not got the App - it's free to download from Google Play or iPhone App Store.

    Download the Plusnet Mobile App

    Give us a call

    Call 500 from your Plusnet Mobile or 0800 079 1133  (press option 1, then option 2) from any phone.

    Chat to other customers in the Plusnet community

    They're a friendly bunch and will always try to help you out.

    Twitter

    Send us a message on Twitter @PlusnetHelp and we'll do our best to help get you sorted.

    You'll get your mobile bill on the same date every month and we'll take your payment by Direct Debit.

    We'll send an email and text message to let you know when your bill's ready. You can also see a breakdown of your bill via our mobile app.

    Learn more

    Other useful info

    How does my mobile bill work?

    Need more help?

    In-App help

    Don't forget, If you've got the Plusnet Mobile App, you can get in-App help whenever you need it.

    If you've not got the App - it's free to download from Google Play or iPhone App Store.

    Download the Plusnet Mobile App

    Give us a call

    Call 500 from your Plusnet Mobile or 0800 079 1133  (press option 1, then option 2) from any phone.

    Chat to other customers in the Plusnet community

    They're a friendly bunch and will always try to help you out.

    Twitter

    Send us a message on Twitter @PlusnetHelp and we'll do our best to help get you sorted.

    Your mobile phone bill's made up of different sections, which include what you've still got to pay, as well as credit you've got for anything you've already paid:

    • Your monthly line rental.
    • Any charges you haven't paid since your last bill.
    • Any calls you've made outside your plan, like 0845, 0844 and 09 numbers.
    • Any texts you've sent or data you've used outside your plan.
    • Any credit you've got on your account. 

    You'll get your bill on the same date every month and we'll take your payment by Direct Debit.

    Other useful info

    How does my mobile bill work?

    Need more help?

    In-App help

    Don't forget, If you've got the Plusnet Mobile App, you can get in-App help whenever you need it.

    If you've not got the App - it's free to download from Google Play or iPhone App Store.

    Download the Plusnet Mobile App

    Give us a call

    Call 500 from your Plusnet Mobile or 0800 079 1133  (press option 1, then option 2) from any phone.

    Chat to other customers in the Plusnet community

    They're a friendly bunch and will always try to help you out.

    Twitter

    Send us a message on Twitter @PlusnetHelp and we'll do our best to help get you sorted.

    You can change the date we take your Direct Debit payment depending on which dates are available. Sign in to your Plusnet Mobile account.

    Sign in

    Other useful info

    Paying your mobile bill.

    Need more help?

    In-App help

    Don't forget, If you've got the Plusnet Mobile App, you can get in-App help whenever you need it.

    If you've not got the App - it's free to download from Google Play or iPhone App Store.

    Download the Plusnet Mobile App

    Give us a call

    Call 500 from your Plusnet Mobile or 0800 079 1133  (press option 1, then option 2) from any phone.

    Chat to other customers in the Plusnet community

    They're a friendly bunch and will always try to help you out.

    Twitter

    Send us a message on Twitter @PlusnetHelp and we'll do our best to help get you sorted.

    If you think you won't be able to pay your Plusnet mobile bill, or the amount is wrong, please get in touch. 

    Call 500 from your Plusnet mobile or 0800 079 1133 (press option 1, then option 2) and we'll do all we can to help.

    Other useful info

    How does my mobile bill work?

    Need more help?

    In-App help

    Don't forget, If you've got the Plusnet Mobile App, you can get in-App help whenever you need it.

    If you've not got the App - it's free to download from Google Play or iPhone App Store.

    Download the Plusnet Mobile App

    Give us a call

    Call 500 from your Plusnet Mobile or 0800 079 1133  (press option 1, then option 2) from any phone.

    Chat to other customers in the Plusnet community

    They're a friendly bunch and will always try to help you out.

    Twitter

    Send us a message on Twitter @PlusnetHelp and we'll do our best to help get you sorted.

    Our App is free to download from Google Play or iPhone App Store.

    Download our Mobile App

    Once you've got the App, just follow the steps to sign into your account.

    You can also check your bill, see how much data you've used and manage your spend.

    Need more help?

    In-App help

    Don't forget, If you've got the Plusnet Mobile App, you can get in-App help whenever you need it.

    If you've not got the App - it's free to download from Google Play or iPhone App Store.

    Download the Plusnet Mobile App

    Give us a call

    Call 500 from your Plusnet Mobile or 0800 079 1133  (press option 1, then option 2) from any phone.

    Chat to other customers in the Plusnet community

    They're a friendly bunch and will always try to help you out.

    Twitter

    Send us a message on Twitter @PlusnetHelp and we'll do our best to help get you sorted.

    You can upgrade by calling our Sales Support Team, free of charge. One of our team will talk you through the available options.

    Call 500 from your Plusnet Mobile or 0800 079 1133 (press option 1, then option 1) from any phone.

    Need more help?

    In-App help

    Don't forget, If you've got the Plusnet Mobile App, you can get in-App help whenever you need it.

    If you've not got the App - it's free to download from Google Play or iPhone App Store.

    Download the Plusnet Mobile App

    Give us a call

    Call 500 from your Plusnet Mobile or 0800 079 1133  (press option 1, then option 1) from any phone.

    Chat to other customers in the Plusnet community

    They're a friendly bunch and will always try to help you out.

    Twitter

    Send us a message on Twitter @PlusnetHelp and we'll do our best to help get you sorted.

    You can change your Smart Cap at any time in My Account or by sending us a message or calling us using our Mobile App. We’d recommend going between £10 and £30.

    Sign in

    If you reduce your Smart Cap you'll still have to pay for chargeable services used before you changed it.

    Other useful info

    About your Smart Cap.

    Need more help?

    In-App help

    Don't forget, If you've got the Plusnet Mobile App, you can get in-App help whenever you need it.

    If you've not got the App - it's free to download from Google Play or iPhone App Store.

    Download the Plusnet Mobile App

    Give us a call

    Call 500 from your Plusnet Mobile or 0800 079 1133  (press option 1, then option 2) from any phone.

    Chat to other customers in the Plusnet community

    They're a friendly bunch and will always try to help you out.

    Twitter

    Send us a message on Twitter @PlusnetHelp and we'll do our best to help get you sorted.

    You can switch in 3 easy steps.

    1. Ask your provider for a switching code. Text PAC to 65075.
    2. Wait for a reply. You should get your code in less than 60 seconds.
    3. Choose one of our great SIM only deals.

    Enter your switching code before completing your order. That's it. We'll take care of the rest.

    See our deals

    Other useful info

    Switch and get a new number.

    Need more help?

    In-App help

    Don't forget, If you've got the Plusnet Mobile App, you can get in-App help whenever you need it.

    If you've not got the App - it's free to download from Google Play or iPhone App Store.

    Download the Plusnet Mobile App

    Give us a call

    Call 500 from your Plusnet Mobile or 0800 079 1133  (press option 3) fom any phone.

    Chat to other customers in the Plusnet community

    They're a friendly bunch and will always try to help you out.

    Twitter

    Send us a message on Twitter @PlusnetHelp and we'll do our best to help get you sorted.

    We're gutted to hear you're thinking of leaving us. We don't like saying goodbye, but understand if you need to cancel your contract.

    We love having you with us, so let's have a chat about what we can do to help. Call 500 from your Plusnet Mobile or 0800 079 1133 (press option 1, then option 3) from any phone.

    Need more help?

    In-App help

    Don't forget, If you've got the Plusnet Mobile App, you can get in-App help whenever you need it.

    If you've not got the App - it's free to download from Google Play or iPhone App Store.

    Download the Plusnet Mobile App

    Give us a call

    Call 500 from your Plusnet Mobile or 0800 079 1133  (press option 1, then option 3) from any phone.

    Chat to other customers in the Plusnet community

    They're a friendly bunch and will always try to help you out.

    Twitter

    Send us a message on Twitter @PlusnetHelp and we'll do our best to help get you sorted.

    Our BT Sport FAQ guide will help you troubleshoot any problems you may be having with BT Sport or the BT Sport App.

    View guide

    Need more help?

    Chat to other customers in the Plusnet community

    They're a friendly bunch and will always try to help you out.

    Call us on 0800 432 0200

    Twitter

    Send us a message on Twitter @PlusnetHelp and we'll do our best to help get you sorted.

    To add the BT Sport App from Plusnet head here and follow the instructions on screen.

    If you add the BT Sport App from Plusnet, it’ll be available to use within 24 hours.

    Add BT Sport App

    Need more help?

    Chat to other customers in the Plusnet community

    They're a friendly bunch and will always try to help you out.

    Call us on 0800 432 0200

    Twitter

    Send us a message on Twitter @PlusnetHelp and we'll do our best to help get you sorted.

    Once you've added the BT Sport App to your account, you'll need to go to the BT site to set up your BT ID.

    Enter your Plusnet username and your broadband postcode.

    Set up BT ID

    It can take up to 24 hours to activate your BT ID, after which you'll be able to use your BT ID to sign in to the BT Sport App and the online player.

    Other useful info

    How to set up your BT ID.

    Need more help?

    Chat to other customers in the Plusnet community

    They're a friendly bunch and will always try to help you out.

    Call us on 0800 432 0200

    Twitter

    Send us a message on Twitter @PlusnetHelp and we'll do our best to help get you sorted.

    If you're getting an error code when watching on your phone or tablet device try the BT Sport App error checker.

    BT Sport App error checker

    Need more help?

    Chat to other customers in the Plusnet community

    They're a friendly bunch and will always try to help you out.

    Call us on 0800 432 0200

    Twitter

    Send us a message on Twitter @PlusnetHelp and we'll do our best to help get you sorted.

    You can add the BT Sport channel pack by browsing here and following the instructions on screen.

    Add BT Sport channel pack

    Adding channel packs

    If you add a channel pack, it'll be available to watch within 24 hours. The BT Sport channel pack also includes access to content via the BT Sport App.

    Need more help?

    Chat to other customers in the Plusnet community

    They're a friendly bunch and will always try to help you out.

    Call us on 0800 432 0200

    Twitter

    Send us a message on Twitter @PlusnetHelp and we'll do our best to help get you sorted.

    Just a reminder that the BT Sport App from Plusnet is subject to a one month minimum term from your next billing date following sign-up. If you cancel the BT Sport App from Plusnet, your access will be removed straight away.

    If you do want to cancel or remove the App follow the instructions on screen. 

    Remove BT Sport App

    Need more help?

    Chat to other customers in the Plusnet community

    They're a friendly bunch and will always try to help you out.

    Call us on 0800 432 0200

    Twitter

    Send us a message on Twitter @PlusnetHelp and we'll do our best to help get you sorted.

    You can no longer renew your YouView TV with Plusnet.

    If you have a TV subscription as part of your current service and you’d like to renew your fibre broadband contract with us (and we really hope you do) please just give us a call. We’ll need to remove TV from your plan and we can then arrange a new package for you.

    If you choose not to renew your broadband package you’ll move to an out of contract price. Your TV subscription will continue as part of your plan for now. We’ll be in touch to let you know when we’ll be making changes to your TV service.

    Need more help?

    Chat to other customers in the Plusnet community

    They're a friendly bunch and will always try to help you out.

    Call us on 0800 432 0200

    Twitter

    Send us a message on Twitter @PlusnetHelp and we'll do our best to help get you sorted.

    Check out our online guide which takes you through the steps of how to set up your TV box. There's also a handy video too.

    View set up guides

    Need more help?

    Chat to other customers in the Plusnet community

    They're a friendly bunch and will always try to help you out.

    Call us on 0800 432 0200

    Twitter

    Send us a message on Twitter @PlusnetHelp and we'll do our best to help get you sorted.

    Check out our step-by-step guide to help you troubleshoot any problems with TV Channels.

    View the channel guide

    Need more help?

    Chat to other customers in the Plusnet community

    They're a friendly bunch and will always try to help you out.

    Call us on 0800 432 0200

    Twitter

    Send us a message on Twitter @PlusnetHelp and we'll do our best to help get you sorted.

    If you're seeing a YouView error message on screen,  just enter the error code we'll show you how to fix it.

    Enter your error code

    Need more help?

    Chat to other customers in the Plusnet community

    They're a friendly bunch and will always try to help you out.

    Call us on 0800 432 0200

    Twitter

    Send us a message on Twitter @PlusnetHelp and we'll do our best to help get you sorted.

    Check out our online step-by-step guide to help you troubleshoot problems with your picture.

    View guide

    Other useful info

    Help with your TV service.

    Need more help?

    Chat to other customers in the Plusnet community

    They're a friendly bunch and will always try to help you out.

    Call us on 0800 432 0200

    Twitter

    Send us a message on Twitter @PlusnetHelp and we'll do our best to help get you sorted.

    We've got a really handy video and an online guide to help you solve your phone line problems.

    Visit the phone troubleshooter

    If you're still having issues, you'll be able to run a line test to check your phone line for technical issues.

    Need more help?

    Chat to other customers in the Plusnet community

    They're a friendly bunch and will always try to help you out.

    Call us on 0800 432 0200

    Twitter

    Send us a message on Twitter @PlusnetHelp and we'll do our best to help get you sorted.

    We’ve got lots of call plans packages and it’s easy to add them to your package.

    Sign in to your account to check which ones are best for you.

    See all our call plans

    Need more help?

    Chat to other customers in the Plusnet community

    They're a friendly bunch and will always try to help you out.

    Call us on 0800 432 0200

    Twitter

    Send us a message on Twitter @PlusnetHelp and we'll do our best to help get you sorted.

    It's really easy to add a new phone package. Just sign in to your account and follow the steps.

    Add phone

    Need more help?

    Chat to other customers in the Plusnet community

    They're a friendly bunch and will always try to help you out.

    Call us on 0800 432 0200

    Twitter

    Send us a message on Twitter @PlusnetHelp and we'll do our best to help get you sorted.

    To see a breakdown of your phone bill, including calls, sign in to your account, go to the Phone Control Panel.

    Choose the month you want to check. Then you'll see a list of all your calls and how much each one cost.

    Sign in.

    Need more help?

    Chat to other customers in the Plusnet community

    They're a friendly bunch and will always try to help you out.

    Call us on 0800 432 0200

    Twitter

    Send us a message on Twitter @PlusnetHelp and we'll do our best to help get you sorted.

    We're sorry to hear you're unhappy with our service.

    Please get in touch and we'll do our best to make things right. 

    For complaints regarding home phone and broadband, please call us on 0800 432 0200.

    For mobile complaints, call 500 from your Plusnet Mobile or 0800 079 1133 (press option 1, then option 2) from any phone.

    You can also email us at mobile-help@plus.net.

    If you've already contacted us and are unhappy with the support we've provided, then you may want to raise a complaint. 

    For more information see our Complaints Code of Practice.

    If you'd prefer to contact us via an online ticket we'll respond within 5 working days.

    If you want to write to us, we'll respond to your letter within 10 working days.

    Our address is:

    Plusnet plc
    The Balance
    2 Pinfold Street
    Sheffield
    S1 2GU

    We'll always try to solve your complaint immediately. Whatever happens we'll always keep you updated.

    Need more help?

    Chat to other customers in the Plusnet community

    They're a friendly bunch and will always try to help you out.

    Call us on 0800 432 0200

    Twitter

    Send us a message on Twitter @PlusnetHelp and we'll do our best to help get you sorted.

    Here’s the legal bit

    You can see our full residential terms and conditions here.

    ° The price for broadband, line rental, call plans and call charges will increase each year by the Consumer Price Index (CPI) rate of inflation plus 3.9%. The first rise will be in June 2021 (using the CPI rate published in April 2021) and the rise will then take place in each March from 2022 (using the CPI rate published each January). Other prices, content and terms may also change during your contract. See our CPI Plus 3.9% Guide for details.

    Line rental is included in all our broadband packages. The standard line rental price is £20.29 a month, except where you sign up to Unlimited Broadband on an 18 month contract, the standard line rental price is £19.99 a month for the first 18 months, then £20.29 a month (line only, no calls included). The standard line rental price, or where applicable the discounted line rental price, is included in the package price.

    Unlimited Fibre Extra (12 and 18 month contracts)

    Prices and terms are subject to change during your contract.

    For new Plusnet customers that sign up for 12 or 18 months (as appropriate). Line rental is included in the price (line only, no calls included). Price from month 13 or 19 (as appropriate) currently £41.59 a month (incl. line rental). Compatible line required otherwise a £49.99 installation charge may apply (excluding any external construction charges). We'll include a wireless router worth £99.99. Outside of your 14 day cancellation period, if you choose to end your service within the minimum period, you will have to pay an early termination charge.

    The date your broadband and line rental activates, or where your services do not activate at the same time, the service that activates first, will be used as your monthly billing date. If your broadband or line rental service are not activated at the same time, for the service that is activated at a later date, charges will be pro rated for the first month and any applicable discounts for that service will apply once the service starts.

    Subject to availability and cannot be used in conjunction with any other offer. No cash alternative. Exclusions and terms apply.

    Unlimited Fibre (12 and 18 month contracts)

    Prices and terms are subject to change during your contract.

    For new Plusnet customers that sign up for 12 or 18 months (as appropriate). Line rental is included in the price (line only, no calls included). Price from month 13 or 19 (as appropriate) currently £36.52 a month (incl. line rental). Compatible line required otherwise a £49.99 installation charge may apply (excluding any external construction charges). We'll include a wireless router worth £99.99. Outside of your 14 day cancellation period, if you choose to end your service within the minimum period, you will have to pay an early termination charge.

    The date your broadband and line rental activates, or where your services do not activate at the same time, the service that activates first, will be used as your monthly billing date. If your broadband or line rental service are not activated at the same time, for the service that is activated at a later date, charges will be pro rated for the first month and any applicable discounts for that service will apply once the service starts.

    Subject to availability and cannot be used in conjunction with any other offer. No cash alternative. Exclusions and terms apply.

    Unlimited Broadband (12 and 18 month contracts)

    Prices and terms are subject to change during your contract.

    For new Plusnet customers that sign up for 12 or 18 months (as appropriate). Line rental is included in the price (line only, no calls included). Price from month 13 or 19 (as appropriate) currently £31.44 a month (incl. line rental). Compatible line required otherwise a £49.99 installation charge may apply (excluding any external construction charges). We'll include a wireless router worth £40.00. Outside of your 14 day cancellation period, if you choose to end your service within the minimum period, you will have to pay an early termination charge.

    The date your broadband and line rental activates, or where your services do not activate at the same time, the service that activates first, will be used as your monthly billing date. If your broadband or line rental service are not activated at the same time, for the service that is activated at a later date, charges will be pro rated for the first month and any applicable discounts for that service will apply once the service starts.

    Subject to availability and cannot be used in conjunction with any other offer. No cash alternative. Exclusions and terms apply.

    Unlimited Broadband (no contract)

    Prices and terms are subject to change during your contract.

    For new Plusnet customers that sign up for a 30-day rolling contract. Line rental is included in the price (line only, no calls included). Price from month 13 currently £32.97 a month (incl. line rental). Compatible line required otherwise a £49.99 installation charge may apply (excluding any external construction charges). We'll include a wireless router worth £40.00. You may terminate your services at any time without having to pay an early termination charge.  Outside your 14 day cancellation period, you'll have to give at least 14 days' notice.

    The date your broadband and line rental activates, or where your services do not activate at the same time, the service that activates first, will be used as your monthly billing date. If your broadband or line rental service are not activated at the same time, for the service that is activated at a later date, charges will be pro rated for the first month and any applicable discounts for that service will apply once the service starts.

    Subject to availability and cannot be used in conjunction with any other offer. No cash alternative. Exclusions and terms apply.

    Existing customers

    Please see our price guide, log into your account in the Member Centre or call us on 0800 073 1120 to discuss your contract.

    Speeds

    Φ Broadband speed is described as 'average download speed of 10Mb', as it is based on speed available to at least 50% of customers at peak time (8-10pm). Your actual speed will be dependent on your location, phone line, home wiring, Wi-Fi connection and time of day. Find out why speeds vary. Check your speed and products available at your location via 'check availability' on our home page.

    † Fibre broadband speed is described as 'average download speed of 66Mb' and 'average upload speed of 18Mb' on Unlimited Fibre Extra and 'average download speed of 36Mb' and 'average upload speed of 9Mb' on Unlimited Fibre as it is based on speed available to at least 50% of customers at peak time (8-10pm). Your actual speed will be dependent on your location, phone line, home wiring, Wi-Fi connection and time of day. Find out why speeds vary. Check your speed and products available at your location via 'check availability' on our home page.

    Ө Up to 6x faster: based on a comparison between the average Unlimited Fibre Extra download speeds with the average Unlimited Broadband speeds. The actual speed you'll get depends on your location, phone line, home wiring, Wi-Fi connection and time of day. Find out why speeds vary. Check your speed and products available at your location via 'check availability' on our home page.

    * Plusnet Reward Card

    Once your broadband and line rental are activated you will be issued claim information via email. Follow the instructions in this email to be issued with your Plusnet Reward Card. You must submit your claim within two months of the email being issued. The card must be activated within three months of it being issued.

    Your Plusnet Reward Card is issued by GVS Prepaid Ltd, an Electronic Money Institution authorised in the UK by the Financial Conduct Authority with Firm Reference number 900230; pursuant to license from Mastercard International. Mastercard ® is a registered trademark of Mastercard International Inc. GVS Prepaid Ltd's company registration number is 09193070 and its registered office is at Westside, London Road, Hemel Hempstead, HP3 9TD.  See Plusnet Reward Card terms.

    £70 Plusnet Reward Card with Unlimited Broadband

    £70 Plusnet Reward Card offer ends 12 May 2021, and is available to new Plusnet customers ordering Unlimited Broadband on an 12 month contract online at www.plus.net or by calling Plusnet. Subject to availability.

    £50 Plusnet Reward Card with Unlimited Fibre

    £50 Plusnet Reward Card offer ends 12 May 2021, and is available to new Plusnet customers ordering Unlimited Fibre on an 18 month contract online at www.plus.net or by calling Plusnet. Subject to availability.

    £70 Plusnet Reward Card with Unlimited Fibre

    £70 Plusnet Reward Card offer ends 12 May 2021, and is available to new Plusnet customers ordering Unlimited Fibre on an 18 month contract online at www.plus.net or by calling Plusnet. Subject to availability. Please note that for this offer, you do not have to follow the above redemption process to claim you Plusnet Reward Card. Once your home phone is activated you will receive a Plusnet Reward Card within 45 days.

    £75 Plusnet Reward Card with Unlimited Fibre Extra

    £75 Plusnet Reward Card offer ends 6 May 2021, and is available to new Plusnet customers ordering Unlimited Fibre Extra on an 18 month contract online at www.plus.net or by calling Plusnet. Subject to availability.

    £50 Plusnet Reward Card with Unlimited Fibre Extra

    £50 Plusnet Reward Card offer ends 12 May 2021, and is available to new Plusnet customers ordering Unlimited Fibre Extra on an 18 month contract online at www.plus.net or by calling Plusnet. Subject to availability.

    £70 Plusnet Reward Card with Unlimited Fibre Extra

    £70 Plusnet Reward Card offer ends 12 May 2021, and is available to new Plusnet customers ordering Unlimited Fibre Extra on an 18 month contract online at www.plus.net or by calling Plusnet. Subject to availability.

    Amazon.co.uk Gift Card

    Once your broadband and line rental are activated you will be issued claim information via email. Follow the instructions in this email to be issued with your Amazon.co.uk Gift Card. You must submit your claim within two months of the email being issued. The card must be activated within three months of it being issued.

    Amazon.co.uk is not a sponsor of Plusnet, line rental vouchers promotion or otherwise affiliated with Plusnet. The logos and other identifying marks attached are trademarks of and owned by each represented company and/or its affiliates. Please visit the Amazon.co.uk website for additional terms and conditions.

    Amazon.co.uk Gift Cards may be redeemed on the Amazon.co.uk website towards the purchase of eligible products available on Amazon.co.uk. Gift Cards cannot be reloaded, resold, transferred for value, redeemed for cash or applied to any other account. Amazon.co.uk is not responsible if a gift card is lost, stolen, destroyed or used without permission. See Amazon's website for complete terms and conditions. Gift Cards are issued by Amazon EU S. à r.l. All Amazon ®, and © are IP of Amazon.com, Inc. or its affiliates.

    Cashback Cheque

    Once your broadband and line rental are activated you will be issued claim information via email. Follow the instructions in this email to be issued with your cashback cheque. You must submit your claim within two months of the email being issued.

    Please note that your cashback cheque may be automatically sent to you without having to claim for it as set out above.  If this applies, this will be confirmed to you in the order journey.

    £25 Plusnet Cashback Cheque with Unlimited Fibre Extra

    £25 Plusnet Cashback Cheque offer ends 15 January 2025, and is available to new Plusnet customers ordering Unlimited Fibre Extra on a 18 month contract online at www.plus.net or by calling Plusnet. Subject to availability.

    £25 Plusnet Cashback Cheque with Unlimited Fibre

    £25 Plusnet Cashback Cheque offer ends 15 January 2025, and is available to new Plusnet customers ordering Unlimited Fibre on a 18 month contract online at www.plus.net or by calling Plusnet. Subject to availability.

    Broadband Extras

    Plusnet Safeguard

    Included with all of our broadband packages, Plusnet Safeguard filters inappropriate web content for your household. Further information can be found here.

    Plusnet Protect powered by McAfee

    Our security package protects you from online threats. Charges apply for Unlimited Fibre broadband customers. Further information can be found here.

    Evening & Weekend UK & Mobile calls:

    Evening & Weekend calls: Calls of up to an hour to UK landlines beginning with 01, 02, 03, 0845 and 0870 numbers made Monday-Friday 7pm to 7am and any time Saturday or Sunday (except calls to indirect access numbers (which include calling cards) and dial-up internet access). Calls must be started and finished within these times to be inclusive (non-chargeable). A fair usage limit of 150 calls or 1000 minutes a month (whichever is reached first) applies to calls to 0845 and 0870 numbers (if you exceed this limit, we have the right to charge you for further calls made, suspend and/or terminate your service in accordance with our terms and conditions).

    Mobile calls: Calls to UK mobiles and 070 personal numbering services made Monday-Friday 7pm to 7am and any time Saturday or Sunday. Calls must be started and finished within these times to be inclusive (non-chargeable). A fair usage limit of 1000 minutes a month applies (if you exceed this limit, we have the right to charge you for further calls made, suspend and/or terminate your service in accordance with our terms and conditions). Hang up and re-dial before 60 minutes and you won't be charged. Some 07 numbers do not constitute mobile numbers and may not be included as part of an inclusive mobile package.

    Unlimited UK & Mobile calls:

    Anytime calls: Calls of up to an hour to UK landlines beginning with 01, 02, 03, 0845 and 0870 numbers at any time (except calls to indirect access numbers (which include calling cards) and dial-up internet access). Calls must be started and finished within these times to be inclusive (non-chargeable). A fair usage limit of 150 calls or 1000 minutes a month (whichever is reached first) applies to calls to 0845 and 0870 numbers (if you exceed this limit, we have the right to charge you for further calls made, suspend and/or terminate your service in accordance with our terms and conditions).

    Mobile calls: Calls to UK mobiles and 070 personal numbering services made at any time. Calls must be started and finished within these times to be inclusive (non-chargeable). A fair usage limit of 2000 minutes a month applies (if you exceed this limit, we have the right to charge you for further calls made, suspend and/or terminate your service in accordance with our terms and conditions). Hang up and re-dial before 60 minutes and you won't be charged. Some 07 numbers do not constitute mobile numbers and may not be included as part of an inclusive mobile package.

    Anytime International 300:

    Anytime calls: Calls of up to an hour to UK landlines beginning with 01, 02, 03, 0845 and 0870 numbers at any time (except calls to indirect access numbers (which include calling cards) and dial-up internet access). Calls must be started and finished within these times to be inclusive (non-chargeable). A fair usage limit of 150 calls or 1000 minutes a month (whichever is reached first) applies to calls to 0845 and 0870 numbers (if you exceed this limit, we have the right to charge you for further calls made, suspend and/or terminate your service in accordance with our terms and conditions).

    25% discount to top 35 international destinations: (Anytime International 300) Get a 25% discount on chargeable calls to all countries listed in our top 35 international destinations. For more information see our tariffs guide.

    300 Anytime minutes: (Anytime International 300) Means 300 inclusive minutes to USA mobiles, Canada mobiles and all landlines listed in our top 35 international destinations. Hang up and re-dial before 60 minutes and you won't be charged.

    Other call information:

    Mobile minutes: Are available to Line Only and the Anytime International 300 call plan and adds 100 inclusive minutes to UK mobile numbers and 070 personal numbering services at any time. Hang up and re-dial before 60 minutes and you won't be charged. Some 07 numbers do not constitute mobile numbers and may not be included as part of an inclusive mobile package.

    Service calls outside of your inclusive minutes: The charge for calls to service numbers beginning 084, 087, 09 and 118 consists of a 9.58p per minute access charge from Plusnet, plus a service charge set by the company you called. For more information visit www.plus.net/ukcalling.

    Calls to Plusnet Support and other Plusnet line rental customers are included in all line rental packages. Calls to other Plusnet phone customers are included for the first hour. Hang up and re-dial before 60 minutes and you won't be charged.

    For more information on our landline tariffs, see our guide here.

    For more information on call rates for service numbers, see our guide here.

    Phone Line Extras

    Voicemail

    1571 Voicemail: Included as standard, our answer phone-style feature takes messages when you can't get to the phone.

    Voicemail Extra: This advanced voicemail service lets you record your own greeting, store up to 30 messages and listen to them when you're not at home. Voicemail Extra costs £3 a month. Further information about Voicemail Extra can be found here.

    Caller Display

    See the number of the person who is calling you (you'll need a phone that supports this service). Further information about Caller Display can be found here. Subject to availability.

    Plusnet Call Protect

    Included in all line rental packages, this blocks nuisance calls on your landline and sends them straight into your junk voicemail. Further information about Plusnet Call Protect can be found here. Subject to availability.

    BT Sport from Plusnet on the Sky Digital Satellite Platform

    BT Sport is available to existing UK Plusnet residential broadband customers with a Sky satellite receiver box, a satellite dish installed and an active viewing card. No access to any online content is made available by BT via www.btsport.com or via the BT Sport App. Excludes Multiroom. BoxNation available in SD only. There is a minimum term of one month starting from your next billing date following sign up.

    † BT Sport HD requires a Sky HD satellite receiver box, HD cabling and an HD-ready television to view the HD channels.

    You don't need a Sky viewing card to order, but if you already have one you'll need to give us the viewing card number.

    BT Sport App from Plusnet

    BT Sport App from Plusnet is available to existing UK Plusnet residential broadband customers. There is a minimum one month term starting from your next billing date following sign-up. Monthly rolling contract.

    You can access BT Sport online or via the BT Sport App in the UK and in over 25 European destinations. Requires minimum 400Kbps line speed or good Wi-Fi/3G/4G signal and a compatible device. Maximum of two devices may be used simultaneously. Must be aged 17 or over. TV licence required. Terms apply.

    Our award-winning, UK based customer support is available 7 days a week

    0800 432 0200

    8am - 8pm Monday to Friday
    9am - 7pm Saturday
    9am - 6pm Sunday

    0800 432 0080

    8am - 8pm Monday to Friday
    9am - 7pm Saturday
    9am - 6pm Sunday