Roaming and international calls

Information on roaming and international calls

Roaming is when you use your phone outside the UK. So you’ll be using the network of the country you’re in to make calls, send texts or use data.

If you’re making an international call, you’re in the UK but calling someone who’s in a different country. So you’ll still be using the UK network.

Yes, you can start using your phone abroad as soon as you get there.

It depends on the phone you’re using. But you can usually switch off your mobile data completely by going to the settings. It’s a good way to make sure you’re not using any data and running up a large bill while you’re away.

When you’re travelling, whether on holiday or for work, the last thing you want to worry about is returning home to a massive mobile bill. It’s easier than you might think to run up high roaming costs while you’re away. And you’re far more likely to spend more abroad than you would at home. So to stop any nasty surprises, we use something called a Smart Cap.

Our Smart Cap lets you set a limit on what you can spend on calls, texts and data when you’re abroad. We’ll automatically set it at £10. If you want to be able to use your mobile as much as you like, you can set your Smart Cap limit to a much higher amount. Or, if you want to really control your spending, you can set it from as low as £2.

We recommend that you set your Smart Cap high enough to make sure you can use all the services you want or need to while you’re away. That’s because when you reach your chosen limit, we’ll suspend your service. We’ll text you to let you know when we’ve done that.

If you want to carry on using your phone after that’s happened, you’ll need to pay off some or all of what you’ve used so that you’re back below your limit. You can pay by calling us from another phone or by logging in to your Plusnet Mobile account. But it might not be easy to do that while you’re away, so it’s a good idea to make sure your Smart Cap covers everything you’ll need.

The costs of roaming and making international calls

Country bandings

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Below are the results of your search. Click here to view all countries.

Country Band
Afghanistan 6
Albania 4
Algeria 3
American Samoa 7
Andorra 9
Angola 4
Anguilla 3
Antarctica 8
Antigua & Barbuda 2
Argentina 3
Armenia 3
Aruba 7
Ascension Island 7
Australia 3
Austria 1
Azerbaijan 5
Bahamas 6
Bahrain 4
Bangladesh 6
Barbados 2
Belarus 4
Belgium 1
Belize 7
Benin 7
Bermuda 7
Bhutan 8
Bolivia 4
Bosnia & Herzegovina 3
Botswana 5
Brazil 3
British Virgin Islands 3
Brunei 7
Bulgaria 1
Burkina Faso 5
Burundi 8
Cambodia 3
Cameroon 6
Canada 2
Canary Islands 1
Cape Verde 7
Cayman Islands 2
Central African Republic 6
Chad 6
Channel Islands 9
Chile 4
China 2
Colombia 3
Comoros 5
Congo 4
Cook Islands 7
Costa Rica 4
Croatia 1
Cuba 8
Cyprus 1
Czech Republic 1
Denmark 1
Diego Garcia 8
Djibouti 4
Dominica 2
Dominican Republic 4
East Timor 8
Ecuador 4
Egypt 3
El Salvador 3
Equatorial Guinea 6
Eritrea 8
Estonia 1
Ethiopia 6
Falkland Islands 8
Faroe Islands 9
Fiji 5
Finland 1
France 1
French Guiana 9
French Polynesia 6
Gabon 5
Gambia 5
Georgia 5
Germany 1
Ghana 3
Gibraltar 9
Greece 1
Greenland 3
Grenada 2
Guadeloupe 9
Guam 3
Guatemala 5
Guernsey 9
Guinea 5
Guinea-Bissau 2
Guyana 3
Haiti 6
Hawaii 2
Honduras 5
Hong Kong 4
Hungary 1
Iceland 9
India 3
Indonesia 6
Iran 6
Iraq 5
Ireland 1
Isle of Man 1
Israel 2
Italy 1
Ivory Coast 5
Jamaica 3
Japan 6
Jersey 9
Jordan 6
Kazakhstan 4
Kenya 5
Kiribati 8
Kosovo 6
Kuwait 6
Kyrgyzstan 5
Laos 3
Latvia 1
Lebanon 3
Lesotho 4
Liberia 3
Libya 6
Liechtenstein 9
Lithuania 1
Luxembourg 1
Macau 3
Macedonia 5
Madagascar 4
Malawi 5
Malaysia 4
Maldives 5
Mali 6
Malta 1
Marshall Islands 6
Martinique 9
Mauritania 6
Mauritius (Inc. Rodriguez Island) 4
Mayotte 9
Mexico 3
Micronesia 6
Moldova 3
Monaco 1
Mongolia 3
Montenegro 4
Montserrat 2
Morocco 5
Mozambique 4
Myanmar 6
Namibia 4
Nauru 6
Nepal 3
Netherlands 1
Netherlands Antilles 3
New Caledonia 8
New Zealand 3
Nicaragua 4
Niger 3
Nigeria 8
Niue 8
Norfolk Island 8
North Korea 4
Northern Mariana Islands 8
Norway 9
Oman 6
Pakistan 3
Palau 8
Palestine 6
Panama 4
Papua New Guinea 3
Paraguay 4
Peru 5
Philippines 3
Poland 1
Portugal 1
Puerto Rico 7
Qatar 3
Reunion 9
Romania 1
Russia 7
Rwanda 3
San Marino 2
Sao Tome & Principe 8
Saudi Arabia 3
Senegal 3
Serbia 4
Seychelles 5
Sierra Leone 3
Singapore 3
Slovakia 1
Slovenia 1
Solomon Islands 8
Somalia 8
South Africa 3
South Korea 4
South Sudan 8
Spain 1
Sri Lanka 5
St. Barthelemy 9
St. Helena 7
St. Kitts 2
St. Lucia 2
St. Martin 9
St. Pierre & Miquelon 7
St. Vincent & Grenadines 3
Sudan 4
Suriname 8
Swaziland 3
Sweden 1
Switzerland 9
Syria 2
Taiwan 3
Tajikistan 3
Tanzania 4
Thailand 2
Togolese Republic 7
Tokelau 8
Tonga 7
Trinidad & Tobago 5
Tunisia 7
Turkey 2
Turkmenistan 6
Turks & Caicos Islands 2
Tuvalu 7
US Virgin Islands 2
USA 2
Uganda 3
Ukraine 6
United Arab Emirates 6
Uruguay 3
Uzbekistan 7
Vanuatu 8
Vatican City 9
Venezuela 3
Vietnam 7
Wallis & Futuna 7
Western Samoa 7
Yemen 5
Zambia 4
Zimbabwe 7

I'm in the UK

Destination Making calls Receiving calls Text message Answer phone Data MMS (including Picture message)
Price Per min* ** Per second* ** Per text* Per min* ** Per MB* *** Per message*
Band 1 £1.00 - 21p N/A - N/A
Band 2 £1.00 - 21p N/A - N/A
Band 3 £1.50 - 21p N/A - N/A
Band 4 £2.00 - 21p N/A - N/A
Band 5 £2.00 - 21p N/A - N/A
Band 6 £2.00 - 21p N/A - N/A
Band 7 £2.00 - 21p N/A - N/A
Band 8 £2.00 - 21p N/A - N/A
Band 9 50p - 21p N/A - N/A

*Rounded up. **Minimum charge of 60 seconds, then charged in 60 second increments. ***Charged per Kilobyte used. All charges are inclusive of VAT.

I'm in Band 1

Destination Making calls Receiving calls Text message Answer phone Data MMS (including Picture message)
Price Per min* ** Per min* ** Per text* Per min* ** Per MB* *** Per message*
UK 4.4p 1p 1.8p N/A N/A 40p
Band 1 4.4p 1p 1.8p 4.4p 4.4p 40p
Band 2 72p 1p 1.8p N/A N/A 40p
Band 3 72p 1p 1.8p N/A N/A 40p
Band 4 72p 1p 1.8p N/A N/A 40p
Band 5 72p 1p 1.8p N/A N/A 40p
Band 6 72p 1p 1.8p N/A N/A 40p
Band 7 72p 1p 1.8p N/A N/A 40p
Band 8 72p 1p 1.8p N/A N/A 40p
Band 9 4.4p 1p 1.8p N/A N/A 40p

*Rounded up. **Minimum charge of 30 seconds, then charged per second. ***Charged per Kilobyte used. All charges are inclusive of VAT.

I'm in Band 2

Destination Making calls Receiving calls Text message Answer phone Data MMS (including Picture message)
Price Per min* ** Per min* ** Per text* Per min* ** Per MB* *** Per message*
UK £1.30 70p 40p N/A N/A 75p
Band 1 £1.30 70p 40p N/A N/A 75p
Band 2 £1.30 70p 40p £1.30 £8.00 75p
Band 3 £1.30 70p 40p N/A N/A 75p
Band 4 £1.30 70p 40p N/A N/A 75p
Band 5 £1.30 70p 40p N/A N/A 75p
Band 6 £1.30 70p 40p N/A N/A 75p
Band 7 £1.30 70p 40p N/A N/A 75p
Band 8 £1.30 70p 40p N/A N/A 75p
Band 9 £1.30 70p 40p N/A N/A 75p

*Rounded up. **Minimum charge of 60 seconds, then charged in 60 second increments. ***Charged per Kilobyte used. All charges are not subject to VAT.

I'm in Band 3

Destination Making calls Receiving calls Text message Answer phone Data MMS (including Picture message)
Price Per min* ** Per min* ** Per text* Per min* ** Per MB* *** Per message*
UK £1.45 90p 50p N/A N/A £1.50
Band 1 £1.45 90p 50p N/A N/A £1.50
Band 2 £1.45 90p 50p N/A N/A £1.50
Band 3 £1.45 90p 50p £1.45 £8.00 £1.50
Band 4 £1.45 90p 50p N/A N/A £1.50
Band 5 £1.45 90p 50p N/A N/A £1.50
Band 6 £1.45 90p 50p N/A N/A £1.50
Band 7 £1.45 90p 50p N/A N/A £1.50
Band 8 £1.45 90p 50p N/A N/A £1.50
Band 9 £1.45 90p 50p N/A N/A £1.50

*Rounded up. **Minimum charge of 60 seconds, then charged in 60 second increments. ***Charged per Kilobyte used. All charges are not subject to VAT.

I'm in Band 4

Destination Making calls Receiving calls Text message Answer phone Data MMS (including Picture message)
Price Per min* ** Per min* ** Per text* Per min* ** Per MB* *** Per message*
UK £1.50 90p 50p N/A N/A £1.50
Band 1 £1.50 90p 50p N/A N/A £1.50
Band 2 £1.50 90p 50p N/A N/A £1.50
Band 3 £1.50 90p 50p N/A N/A £1.50
Band 4 £1.50 90p 50p £1.50 £8.00 £1.50
Band 5 £1.50 90p 50p N/A N/A £1.50
Band 6 £1.50 90p 50p N/A N/A £1.50
Band 7 £1.50 90p 50p N/A N/A £1.50
Band 8 £1.50 90p 50p N/A N/A £1.50
Band 9 £1.50 90p 50p N/A N/A £1.50

*Rounded up. **Minimum charge of 60 seconds, then charged in 60 second increments. ***Charged per Kilobyte used. All charges are not subject to VAT.

I'm in Band 5

Destination Making calls Receiving calls Text message Answer phone Data MMS (including Picture message)
Price Per min* ** Per min* ** Per text* Per min* ** Per MB* *** Per message*
UK £2.00 £1.00 50p N/A N/A £1.50
Band 1 £2.00 £1.00 50p N/A N/A £1.50
Band 2 £2.00 £1.00 50p N/A N/A £1.50
Band 3 £2.00 £1.00 50p N/A N/A £1.50
Band 4 £2.00 £1.00 50p N/A N/A £1.50
Band 5 £2.00 £1.00 50p £2.00 £8.00 £1.50
Band 6 £2.00 £1.00 50p N/A N/A £1.50
Band 7 £2.00 £1.00 50p N/A N/A £1.50
Band 8 £2.00 £1.00 50p N/A N/A £1.50
Band 9 £2.00 £1.00 50p N/A N/A £1.50

*Rounded up. **Minimum charge of 60 seconds, then charged in 60 second increments. ***Charged per Kilobyte used. All charges are not subject to VAT.

I'm in Band 6

Destination Making calls Receiving calls Text message Answer phone Data MMS (including Picture message)
Price Per min* ** Per min* ** Per text* Per min* ** Per MB* *** Per message*
UK £2.50 £1.00 50p N/A N/A £1.50
Band 1 £2.50 £1.00 50p N/A N/A £1.50
Band 2 £2.50 £1.00 50p N/A N/A £1.50
Band 3 £2.50 £1.00 50p N/A N/A £1.50
Band 4 £2.50 £1.00 50p N/A N/A £1.50
Band 5 £2.50 £1.00 50p N/A N/A £1.50
Band 6 £2.50 £1.00 50p £2.50 £8.00 £1.50
Band 7 £2.50 £1.00 50p N/A N/A £1.50
Band 8 £2.50 £1.00 50p N/A N/A £1.50
Band 9 £2.50 £1.00 50p N/A N/A £1.50

*Rounded up. **Minimum charge of 60 seconds, then charged in 60 second increments. ***Charged per Kilobyte used. All charges are not subject to VAT.

I'm in Band 7

Destination Making calls Receiving calls Text message Answer phone Data MMS (including Picture message)
Price Per min* ** Per min* ** Per text* Per min* ** Per MB* *** Per message*
UK £3.00 £1.00 50p N/A N/A £1.50
Band 1 £3.00 £1.00 50p N/A N/A £1.50
Band 2 £3.00 £1.00 50p N/A N/A £1.50
Band 3 £3.00 £1.00 50p N/A N/A £1.50
Band 4 £3.00 £1.00 50p N/A N/A £1.50
Band 5 £3.00 £1.00 50p N/A N/A £1.50
Band 6 £3.00 £1.00 50p N/A N/A £1.50
Band 7 £3.00 £1.00 50p £3.00 £8.00 £1.50
Band 8 £3.00 £1.00 50p N/A N/A £1.50
Band 9 £3.00 £1.00 50p N/A N/A £1.50

*Rounded up. **Minimum charge of 60 seconds, then charged in 60 second increments. ***Charged per Kilobyte used. All charges are not subject to VAT.

I'm in Band 8

Destination Making calls Receiving calls Text message Answer phone Data MMS (including Picture message)
Price Per min* ** Per min* ** Per text* Per min* ** Per MB* *** Per message*
UK £3.00 £1.00 50p N/A N/A £1.50
Band 1 £3.00 £1.00 50p N/A N/A £1.50
Band 2 £3.00 £1.00 50p N/A N/A £1.50
Band 3 £3.00 £1.00 50p N/A N/A £1.50
Band 4 £3.00 £1.00 50p N/A N/A £1.50
Band 5 £3.00 £1.00 50p N/A N/A £1.50
Band 6 £3.00 £1.00 50p N/A N/A £1.50
Band 7 £3.00 £1.00 50p N/A N/A £1.50
Band 8 £3.00 £1.00 50p £3.00 £8.00 £1.50
Band 9 £3.00 £1.00 50p N/A N/A £1.50

*Rounded up. **Minimum charge of 60 seconds, then charged in 60 second increments. ***Charged per Kilobyte used. All charges are not subject to VAT.

I'm in Band 9

Destination Making calls Receiving calls Text message Answer phone Data MMS (including Picture message)
Price Per min* ** Per min* ** Per text* Per min* ** Per MB* *** Per message*
UK 3.7p 0.9p 1.5p N/A N/A 33.3p
Band 1 3.7p 0.9p 1.5p N/A N/A 33.3p
Band 2 72p 1p 1.8p N/A N/A 33.3p
Band 3 72p 1p 1.8p N/A N/A 33.3p
Band 4 72p 1p 1.8p N/A N/A 33.3p
Band 5 72p 1p 1.8p N/A N/A 33.3p
Band 6 72p 1p 1.8p N/A N/A 33.3p
Band 7 72p 1p 1.8p N/A N/A 33.3p
Band 8 72p 1p 1.8p N/A N/A 33.3p
Band 9 3.7p 0.9p 1.5p 3.7p 3.7p 33.3p

*Rounded up. **Minimum charge of 30 seconds, then charged per second. ***Charged per Kilobyte used. All charges are not subject to VAT.