When you’re travelling, whether on holiday or for work, the last thing you want to worry about is returning home to a massive mobile bill. It’s easier than you might think to run up high roaming costs while you’re away. And you’re far more likely to spend more abroad than you would at home. So to stop any nasty surprises, we have a Smart Cap and also a data cap.
Our Smart Cap lets you set a limit on what you can spend on calls, texts and data when you’re abroad. We’ll automatically set it at £10. If you want to be able to use your mobile as much as you like, you can set your Smart Cap limit to a maximum of £30. Or, if you want to really control your spending, you can set it from as low as £2.
We recommend that you set your Smart Cap high enough to make sure you can use all the services you want or need to while you’re away. That’s because when you reach your chosen limit, we’ll suspend your service. We’ll text you to let you know when we’ve done that.
If you want to carry on using your phone after that’s happened, you’ll need to pay off some or all of what you’ve used so that you’re back below your limit. You can pay by calling us from another phone or by logging in to your Plusnet Mobile account. But it might not be easy to do that while you’re away, so it’s a good idea to make sure your Smart Cap covers everything you’ll need.
We set a data cap for any out-of-plan and additional charges you can incur for use of data whilst outside of the UK. This means if you’re using your phone abroad, you’ll never be charged more than the data cap for data usage during a billing month.
The data cap is set at £40, but as this is dependent on exchange rates, it may slightly vary each year.
Once you reach the data cap, you won’t be able to use any data that incurs out-of-plan or additional charges until your next billing date, unless you increase the data cap, or if you are in a Roam Like at Home destination, you can also choose to add a bolt-on. You can change the amount of your data cap by contacting us.