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Roaming and international calls

Help Mobile General mobile help Roaming and international calls

If there is any conflict of information between the price of our products and services set out in the Mobile Price Guide and Roaming and International Calls page, and elsewhere, for example, on other pages of our website or in external advertising such as on the radio, the prices in the Mobile Price Guide and Roaming and International Calls page takes precedence.

Where there is conflict between prices in the Mobile Price Guide and on the Roaming and International Calls page, the Mobile Price Guide takes precedence.

Information on roaming and international calls

Roaming is when you use your phone outside the UK. So you’ll be using the network of the country you’re in to make calls, send texts or use data.

If you’re making an international call, you’re in the UK but calling someone who’s in a different country. So you’ll still be using the UK network.

Yes, you can start using your phone abroad as soon as you get there.

All of our Roam Like at Home enabled plans allow you to use your mobile plan allowance when in the UK and when in our Roam Like at Home destinations.

For more information on Roam Like at Home, please see our Roam Like at Home FAQs.

It depends on the phone you’re using. But you can usually switch off your mobile data completely by going to the settings. It’s a good way to make sure you’re not using any data and running up a large bill while you’re away.

When you’re travelling, whether on holiday or for work, the last thing you want to worry about is returning home to a massive mobile bill. It’s easier than you might think to run up high roaming costs while you’re away. And you’re far more likely to spend more abroad than you would at home. So to stop any nasty surprises, we have a Smart Cap and also a data cap.

Our Smart Cap lets you set a limit on what you can spend on calls, texts and data when you’re abroad. We’ll automatically set it at £10. If you want to be able to use your mobile as much as you like, you can set your Smart Cap limit to a maximum of £30. Or, if you want to really control your spending, you can set it from as low as £2.

We recommend that you set your Smart Cap high enough to make sure you can use all the services you want or need to while you’re away. That’s because when you reach your chosen limit, we’ll suspend your service. We’ll text you to let you know when we’ve done that.

If you want to carry on using your phone after that’s happened, you’ll need to pay off some or all of what you’ve used so that you’re back below your limit. You can pay by calling us from another phone or by logging in to your Plusnet Mobile account. But it might not be easy to do that while you’re away, so it’s a good idea to make sure your Smart Cap covers everything you’ll need.

We set a data cap for any out-of-plan and additional charges you can incur for use of data whilst outside of the UK. This means if you’re using your phone abroad, you’ll never be charged more than the data cap for data usage during a billing month.

The data cap is set at £40, but as this is dependent on exchange rates, it may slightly vary each year.

Once you reach the data cap, you won’t be able to use any data that incurs out-of-plan or additional charges until your next billing date, unless you increase the data cap, or if you are in a Roam Like at Home destination, you can also choose to add a bolt-on. You can change the amount of your data cap by contacting us.

The costs of roaming and making international calls

Country bandings

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Country Band
Afghanistan 6
Åland Islands 1
Albania 4
Algeria 3
American Samoa 7
Andorra 9
Anguilla 9
Antarctica 8
Antigua & Barbuda 2
Argentina 3
Armenia 3
Aruba 7
Ascension Island 7
Australia 3
Austria 1
Azerbaijan 5
Azores 1
Bangladesh 6
Barbados 2
Belgium 1
Bermuda 7
Bosnia & Herzegovina 3
Botswana 5
Brazil 3
British Virgin Islands 3
Bulgaria 1
Cameroon 6
Canada 2
Canary Islands 1
Cape Verde 7
Cayman Islands 2
Central African Republic 6
Channel Islands 9
China 2
Colombia 3
Comoros 5
Congo 4
Cook Islands 7
Croatia 1
Cuba 8
Cyprus 1
Czech Republic 1
Denmark 1
Diego Garcia 8
Dominica 2
Dominican Republic 4
East Timor 8
Egypt 3
El Salvador 3
Equatorial Guinea 6
Estonia 1
Falkland Islands 8
Faroe Islands 9
Finland 1
France 1
French Guiana 9
French Polynesia 6
Gambia 5
Germany 1
Gibraltar 9
Greece 1
Greenland 3
Grenada 2
Guadeloupe 9
Guam 3
Guernsey 9
Guinea 5
Guinea-Bissau 2
Guyana 3
Haiti 6
Hawaii 2
Honduras 5
Hong Kong 4
Hungary 1
Iceland 9
India 3
Indonesia 6
Isle of Man 1
Israel 2
Italy 1
Ivory Coast 5
Jamaica 3
Japan 6
Jersey 9
Jordan 6
Kenya 5
Kuwait 6
Latvia 1
Libya 6
Liechtenstein 9
Lithuania 1
Luxembourg 1
Macau 3
Macedonia 5
Madagascar 4
Madeira 1
Malaysia 4
Maldives 5
Mali 6
Malta 1
Martinique 9
Mauritius (Inc. Rodriguez Island) 4
Mayotte 9
Mexico 3
Moldova 3
Monaco 1
Montenegro 4
Montserrat 2
Morocco 5
Netherlands 1
Netherlands Antilles 3
New Caledonia 8
New Zealand 3
Nigeria 8
Niue 8
Norfolk Island 8
Northern Mariana Islands 8
Norway 9
Oman 6
Pakistan 3
Panama 4
Philippines 3
Poland 1
Portugal 1
Puerto Rico 7
Qatar 3
Republic of Ireland 1
Reunion 9
Romania 1
Russia 7
Saudi Arabia 3
Senegal 3
Serbia 4
Singapore 3
Slovakia 1
Slovenia 1
South Africa 3
South Korea 4
Spain 1
Sri Lanka 5
St. Barthélemy 9
St. Helena 7
St. Kitts 2
St. Lucia 2
St. Martin 9
St. Pierre & Miquelon 7
St. Vincent & Grenadines 3
Suriname 8
Sweden 1
Switzerland 9
Taiwan 3
Tanzania 4
Thailand 2
Togolese Republic 7
Tokelau 8
Tonga 7
Trinidad & Tobago 5
Tunisia 7
Turkey 2
Turkmenistan 6
Turks & Caicos Islands 2
Tuvalu 7
US Virgin Islands 2
USA 2
Uganda 3
Ukraine 6
United Arab Emirates 6
Uruguay 3
Uzbekistan 7
Vanuatu 8
Vatican City 1
Venezuela 3
Vietnam 7
Wallis & Futuna 7
Yemen 5
Zambia 4
Zimbabwe 7

I'm in the UK

Destination Making calls Receiving calls Text message Answer phone Data MMS (incl. Picture message)
Price Per min* ** Per second* ** Per text* Per min* ** Per MB* *** Per message*
Band 1 £1.00 - 21p n/a - n/a
Band 2 £1.00 - 21p n/a - n/a
Band 3 £1.50 - 21p n/a - n/a
Band 4 £2.00 - 21p n/a - n/a
Band 5 £2.00 - 21p n/a - n/a
Band 6 £2.00 - 21p n/a - n/a
Band 7 £2.00 - 21p n/a - n/a
Band 8 £2.00 - 21p n/a - n/a
Band 9 50p - 21p n/a - n/a

*Displayed charges are rounded up to the nearest 0.1p. **Minimum charge of 60 seconds, then charged in 60 second increments. ***Charged per Kilobyte used. All charges are inclusive of VAT.

The duration of calls made or received are rounded up to the next whole second.

I'm in Band 1

Destination Making calls Receiving calls Text message Answer phone Data MMS (incl. Picture message)
Price Per min* ** Per min*△ Per text* Per min* ** Per MB* *** Per message*
UK Number† - - - - - 40p
Band 1† - - - - - 40p
Band 2 72p 1p 1.8p n/a n/a 40p
Band 3 72p 1p 1.8p n/a n/a 40p
Band 4 72p 1p 1.8p n/a n/a 40p
Band 5 72p 1p 1.8p n/a n/a 40p
Band 6 72p 1p 1.8p n/a n/a 40p
Band 7 72p 1p 1.8p n/a n/a 40p
Band 8 72p 1p 1.8p n/a n/a 40p
Band 9† - - - - - 40p

*Displayed charges are rounded up to the nearest 0.1p. **Minimum charge of 30 seconds, then charged per second. ***Charged per Kilobyte used. All charges are inclusive of VAT. △Minimum charge of 1 second, then charged per second.

†Where no charges are listed above, these services are included within your mobile plan allowance. Once you have used all of your allowance, you will be charged the same charges as when you are in the UK. These charges can be found in our Mobile Price Guide.

The duration of calls made or received are rounded up to the next whole second.

I'm in Band 2

Destination Making calls Receiving calls Text message Answer phone Data MMS (incl. Picture message)
Price Per min* ** Per min*△ Per text* Per min* ** Per MB* *** Per message*
UK Number £1.30 70p 40p n/a n/a 75p
Band 1 £1.30 70p 40p n/a n/a 75p
Band 2 £1.30 70p 40p £1.30 £8.00 75p
Band 3 £1.30 70p 40p n/a n/a 75p
Band 4 £1.30 70p 40p n/a n/a 75p
Band 5 £1.30 70p 40p n/a n/a 75p
Band 6 £1.30 70p 40p n/a n/a 75p
Band 7 £1.30 70p 40p n/a n/a 75p
Band 8 £1.30 70p 40p n/a n/a 75p
Band 9 £1.30 70p 40p n/a n/a 75p

*Displayed charges are rounded up to the nearest 0.1p. **Minimum charge of 60 seconds, then charged in 60 second increments. ***Charged per Kilobyte used. All charges are inclusive of VAT. △Minimum charge of 1 second, then charged per second.

The duration of calls made or received are rounded up to the next whole second.

I'm in Band 3

Destination Making calls Receiving calls Text message Answer phone Data MMS (incl. Picture message)
Price Per min* ** Per min*△ Per text* Per min* ** Per MB* *** Per message*
UK Number £1.45 90p 50p n/a n/a £1.50
Band 1 £1.45 90p 50p n/a n/a £1.50
Band 2 £1.45 90p 50p n/a n/a £1.50
Band 3 £1.45 90p 50p £1.45 £8.00 £1.50
Band 4 £1.45 90p 50p n/a n/a £1.50
Band 5 £1.45 90p 50p n/a n/a £1.50
Band 6 £1.45 90p 50p n/a n/a £1.50
Band 7 £1.45 90p 50p n/a n/a £1.50
Band 8 £1.45 90p 50p n/a n/a £1.50
Band 9 £1.45 90p 50p n/a n/a £1.50

*Displayed charges are rounded up to the nearest 0.1p. **Minimum charge of 60 seconds, then charged in 60 second increments. ***Charged per Kilobyte used. All charges are inclusive of VAT. △Minimum charge of 1 second, then charged per second.

The duration of calls made or received are rounded up to the next whole second.

I'm in Band 4

Destination Making calls Receiving calls Text message Answer phone Data MMS (incl. Picture message)
Price Per min* ** Per min*△ Per text* Per min* ** Per MB* *** Per message*
UK Number £1.50 90p 50p n/a n/a £1.50
Band 1 £1.50 90p 50p n/a n/a £1.50
Band 2 £1.50 90p 50p n/a n/a £1.50
Band 3 £1.50 90p 50p n/a n/a £1.50
Band 4 £1.50 90p 50p £1.50 £8.00 £1.50
Band 5 £1.50 90p 50p n/a n/a £1.50
Band 6 £1.50 90p 50p n/a n/a £1.50
Band 7 £1.50 90p 50p n/a n/a £1.50
Band 8 £1.50 90p 50p n/a n/a £1.50
Band 9 £1.50 90p 50p n/a n/a £1.50

*Displayed charges are rounded up to the nearest 0.1p. **Minimum charge of 60 seconds, then charged in 60 second increments. ***Charged per Kilobyte used. All charges are inclusive of VAT. △Minimum charge of 1 second, then charged per second.

The duration of calls made or received are rounded up to the next whole second.

I'm in Band 5

Destination Making calls Receiving calls Text message Answer phone Data MMS (incl. Picture message)
Price Per min* ** Per min*△ Per text* Per min* ** Per MB* *** Per message*
UK Number £2.00 £1.00 50p n/a n/a £1.50
Band 1 £2.00 £1.00 50p n/a n/a £1.50
Band 2 £2.00 £1.00 50p n/a n/a £1.50
Band 3 £2.00 £1.00 50p n/a n/a £1.50
Band 4 £2.00 £1.00 50p n/a n/a £1.50
Band 5 £2.00 £1.00 50p £2.00 £8.00 £1.50
Band 6 £2.00 £1.00 50p n/a n/a £1.50
Band 7 £2.00 £1.00 50p n/a n/a £1.50
Band 8 £2.00 £1.00 50p n/a n/a £1.50
Band 9 £2.00 £1.00 50p n/a n/a £1.50

*Displayed charges are rounded up to the nearest 0.1p. **Minimum charge of 60 seconds, then charged in 60 second increments. ***Charged per Kilobyte used. All charges are inclusive of VAT. △Minimum charge of 1 second, then charged per second.

The duration of calls made or received are rounded up to the next whole second.

I'm in Band 6

Destination Making calls Receiving calls Text message Answer phone Data MMS (incl. Picture message)
Price Per min* ** Per min*△ Per text* Per min* ** Per MB* *** Per message*
UK Number £2.50 £1.00 50p n/a n/a £1.50
Band 1 £2.50 £1.00 50p n/a n/a £1.50
Band 2 £2.50 £1.00 50p n/a n/a £1.50
Band 3 £2.50 £1.00 50p n/a n/a £1.50
Band 4 £2.50 £1.00 50p n/a n/a £1.50
Band 5 £2.50 £1.00 50p n/a n/a £1.50
Band 6 £2.50 £1.00 50p £2.50 £8.00 £1.50
Band 7 £2.50 £1.00 50p n/a n/a £1.50
Band 8 £2.50 £1.00 50p n/a n/a £1.50
Band 9 £2.50 £1.00 50p n/a n/a £1.50

*Displayed charges are rounded up to the nearest 0.1p. **Minimum charge of 60 seconds, then charged in 60 second increments. ***Charged per Kilobyte used. All charges are inclusive of VAT. △Minimum charge of 1 second, then charged per second.

The duration of calls made or received are rounded up to the next whole second.

I'm in Band 7

Destination Making calls Receiving calls Text message Answer phone Data MMS (incl. Picture message)
Price Per min* ** Per min*△ Per text* Per min* ** Per MB* *** Per message*
UK Number £3.00 £1.00 50p n/a n/a £1.50
Band 1 £3.00 £1.00 50p n/a n/a £1.50
Band 2 £3.00 £1.00 50p n/a n/a £1.50
Band 3 £3.00 £1.00 50p n/a n/a £1.50
Band 4 £3.00 £1.00 50p n/a n/a £1.50
Band 5 £3.00 £1.00 50p n/a n/a £1.50
Band 6 £3.00 £1.00 50p n/a n/a £1.50
Band 7 £3.00 £1.00 50p £3.00 £8.00 £1.50
Band 8 £3.00 £1.00 50p n/a n/a £1.50
Band 9 £3.00 £1.00 50p n/a n/a £1.50

*Displayed charges are rounded up to the nearest 0.1p. **Minimum charge of 60 seconds, then charged in 60 second increments. ***Charged per Kilobyte used. All charges are inclusive of VAT. △Minimum charge of 1 second, then charged per second.

The duration of calls made or received are rounded up to the next whole second.

I'm in Band 8

Destination Making calls Receiving calls Text message Answer phone Data MMS (incl. Picture message)
Price Per min* ** Per min*△ Per text* Per min* ** Per MB* *** Per message*
UK Number £3.00 £1.00 50p n/a n/a £1.50
Band 1 £3.00 £1.00 50p n/a n/a £1.50
Band 2 £3.00 £1.00 50p n/a n/a £1.50
Band 3 £3.00 £1.00 50p n/a n/a £1.50
Band 4 £3.00 £1.00 50p n/a n/a £1.50
Band 5 £3.00 £1.00 50p n/a n/a £1.50
Band 6 £3.00 £1.00 50p n/a n/a £1.50
Band 7 £3.00 £1.00 50p n/a n/a £1.50
Band 8 £3.00 £1.00 50p £3.00 £8.00 £1.50
Band 9 £3.00 £1.00 50p n/a n/a £1.50

*Displayed charges are rounded up to the nearest 0.1p. **Minimum charge of 60 seconds, then charged in 60 second increments. ***Charged per Kilobyte used. All charges are inclusive of VAT. △Minimum charge of 1 second, then charged per second.

The duration of calls made or received are rounded up to the next whole second.

I'm in Band 9

Destination Making calls Receiving calls Text message Answer phone Data MMS (incl. Picture message)
Price Per min* ** Per min*△ Per text* Per min* ** Per MB* *** Per message*
UK Number† - - - - - 33.3p
Band 1† - - - - - 33.3p
Band 2 72p 1p 1.8p n/a n/a 33.3p
Band 3 72p 1p 1.8p n/a n/a 33.3p
Band 4 72p 1p 1.8p n/a n/a 33.3p
Band 5 72p 1p 1.8p n/a n/a 33.3p
Band 6 72p 1p 1.8p n/a n/a 33.3p
Band 7 72p 1p 1.8p n/a n/a 33.3p
Band 8 72p 1p 1.8p n/a n/a 33.3p
Band 9† - - - - - 33.3p

*Displayed charges are rounded up to the nearest 0.1p. **Minimum charge of 30 seconds, then charged per second. ***Charged per Kilobyte used. All charges are inclusive of VAT. △Minimum charge of 1 second, then charged per second.

†Where no charges are listed above, these services are included within your mobile plan allowance. Once you have used all of your allowance, you will be charged the same charges as when you are in the UK, ex VAT (as charges in these destinations are not subject to VAT). These charges can be found in our Mobile Price Guide.

The duration of calls made or received are rounded up to the next whole second.

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