Roaming and international calls
Information on roaming and international calls
What's the difference between roaming and international calls?
Roaming is when you use your phone outside the UK. So you’ll be using the network of the country you’re in to make calls, send texts or use data.
If you’re making an international call, you’re in the UK but calling someone who’s in a different country. So you’ll still be using the UK network.
Can I use my mobile phone abroad?
Yes, you can start using your phone abroad as soon as you get there.
Can I stop my phone using data when I'm abroad?
It depends on the phone you’re using. But you can usually switch off your mobile data completely by going to the settings. It’s a good way to make sure you’re not using any data and running up a large bill while you’re away.
How can I stay on top of what I'm spending while using my phone abroad?
When you’re travelling, whether on holiday or for work, the last thing you want to worry about is returning home to a massive mobile bill. It’s easier than you might think to run up high roaming costs while you’re away. And you’re far more likely to spend more abroad than you would at home. So to stop any nasty surprises, we use something called a Smart Cap.
Our Smart Cap lets you set a limit on what you can spend on calls, texts and data when you’re abroad. We’ll automatically set it at £10. If you want to be able to use your mobile as much as you like, you can set your Smart Cap limit to a much higher amount. Or, if you want to really control your spending, you can set it from as low as £2.
We recommend that you set your Smart Cap high enough to make sure you can use all the services you want or need to while you’re away. That’s because when you reach your chosen limit, we’ll suspend your service. We’ll text you to let you know when we’ve done that.
If you want to carry on using your phone after that’s happened, you’ll need to pay off some or all of what you’ve used so that you’re back below your limit. You can pay by calling us from another phone or by logging in to your Plusnet Mobile account. But it might not be easy to do that while you’re away, so it’s a good idea to make sure your Smart Cap covers everything you’ll need.