Roaming and international calls
Information on roaming and international calls
What's the difference between roaming and international calls?
Roaming is when you use your phone outside the UK. So you’ll be using the network of the country you’re in to make calls, send texts or use data.
If you’re making an international call, you’re in the UK but calling someone who’s in a different country. So you’ll still be using the UK network.
Can I use my mobile phone abroad?
Yes, you can start using your phone abroad as soon as you get there.
What is Roam Like at Home?
All of our Roam Like at Home enabled plans allow you to use your mobile plan allowance when in the UK and when in our Roam Like at Home destinations.
For more information on Roam Like at Home, please see our Roam Like at Home FAQs.
Can I stop my phone using data when I'm abroad?
It depends on the phone you’re using. But you can usually switch off your mobile data completely by going to the settings. It’s a good way to make sure you’re not using any data and running up a large bill while you’re away.
How can I stay on top of what I'm spending while using my phone abroad?
When you’re travelling, whether on holiday or for work, the last thing you want to worry about is returning home to a massive mobile bill. It’s easier than you might think to run up high roaming costs while you’re away. And you’re far more likely to spend more abroad than you would at home. So to stop any nasty surprises, we have a Smart Cap and also a data cap.
Our Smart Cap lets you set a limit on what you can spend on calls, texts and data when you’re abroad. We’ll automatically set it at £10. If you want to be able to use your mobile as much as you like, you can set your Smart Cap limit to a maximum of £30. Or, if you want to really control your spending, you can set it from as low as £2.
We recommend that you set your Smart Cap high enough to make sure you can use all the services you want or need to while you’re away. That’s because when you reach your chosen limit, we’ll suspend your service. We’ll text you to let you know when we’ve done that.
If you want to carry on using your phone after that’s happened, you’ll need to pay off some or all of what you’ve used so that you’re back below your limit. You can pay by calling us from another phone or by logging in to your Plusnet Mobile account. But it might not be easy to do that while you’re away, so it’s a good idea to make sure your Smart Cap covers everything you’ll need.
We set a data cap for any out-of-plan and additional charges you can incur for use of data whilst outside of the UK. This means if you’re using your phone abroad, you’ll never be charged more than the data cap for data usage during a billing month.
The data cap is set at £40, but as this is dependent on exchange rates, it may slightly vary each year.
Once you reach the data cap, you won’t be able to use any data that incurs out-of-plan or additional charges until your next billing date, unless you increase the data cap, or if you are in a Roam Like at Home destination, you can also choose to add a bolt-on. You can change the amount of your data cap by contacting us.
Can I turn mobile roaming on and off?
Our Roam Like at Home enabled plans mean you'll have International and roaming access turned on for Plusnet Mobile by default. If you turn your mobile data off you'll still be able to make and receive calls and texts. However, if you put your mobile onto Airplane mode this will stop any calls, texts and data coming through.