What does this mean for you?
While it’s always nice to win a prize, the best thing about it is what it means for you. We’ve won 32 customer service awards since we started in 1997, which shows that our commitment to making you happy is still going strong. When you throw in the fact our products are picking up trophies too, you get one nice looking trophy cabinet and plenty of reasons to get to know us more.
What does this mean for you?
While it’s always nice to win a prize, the best thing about it is what it means for you. We’ve won 32 customer service awards since we started in 1997, which shows that our commitment to making you happy is still going strong. When you throw in the fact our products are picking up trophies too, you get one nice looking trophy cabinet and plenty of reasons to get to know us more.
Here's the legal bit
You can see our full residential terms and conditions here.
Where you have taken our fixed price contract, your broadband and line rental price will not change during the minimum term. Other prices, content and terms may change at any time during your contract. We'll tell you about important changes in advance, and if a change is detrimental you'll be able to end your contract without any fees.
Changes to prices and terms
If you sign up to one of our fixed price contracts before 7th October 2020, your broadband and line rental price will stay the same during your fixed price contract minimum term. When it ends:
- The broadband and line rental price you'll pay will increase to the then applicable out of contract price as set out in our Price Guide at that time; and
- Your terms and conditions will include an annual CPI price change. This means we'll increase the monthly price of broadband and line rental by the annual percentage increase in the Consumer Price Index (CPI) published by the Office for National Statistics in April of that year. We'll do this so that the price increase takes effect in June of each year, starting from the end of your minimum term.
The end of your contract is some time away. Before it ends we'll contact you to remind you of any changes that'll apply, (e.g. the price you'll pay and your terms).
For more details see our See our Pricing and Terms FAQs.
Line rental is included in all our broadband packages. Standard line rental price is £19.99 a month (line only, no calls included). The standard line rental price, or where applicable the discounted line rental price, is included in the package price.
Unlimited Fibre Extra (12 and 18 month contracts)
For new Plusnet customers that sign up for 12 or 18 months (as appropriate). Line rental is included in the price (line only, no calls included). Price from month 13 or 19 (as appropriate) currently £40.98 a month (incl. line rental). Compatible line required otherwise a £49.99 installation charge may apply (excluding any external construction charges). We'll include a wireless router worth £99.99. Outside of your 14 day cancellation period, if you choose to end your service within the minimum period, you will have to pay an early termination charge.
If you live outside of a low cost area the price you will pay will be £7.50 a month more than the price(s) shown.
The date your broadband and line rental activates, or where your services do not activate at the same time, the service that activates first, will be used as your monthly billing date. If your broadband or line rental service are not activated at the same time, for the service that is activated at a later date, charges will be pro rated for the first month and any applicable discounts for that service will apply once the service starts.
Subject to availability and cannot be used in conjunction with any other offer. No cash alternative. Exclusions and terms apply.
Unlimited Fibre (12 and 18 month contracts)
For new Plusnet customers that sign up for 12 or 18 months (as appropriate). Line rental is included in the price (line only, no calls included). Price from month 13 or 19 (as appropriate) currently £35.98 a month (incl. line rental). Compatible line required otherwise a £49.99 installation charge may apply (excluding any external construction charges). We'll include a wireless router worth £99.99. Outside of your 14 day cancellation period, if you choose to end your service within the minimum period, you will have to pay an early termination charge.
If you live outside of a low cost area the price you will pay will be £7.50 a month more than the price(s) shown.
The date your broadband and line rental activates, or where your services do not activate at the same time, the service that activates first, will be used as your monthly billing date. If your broadband or line rental service are not activated at the same time, for the service that is activated at a later date, charges will be pro rated for the first month and any applicable discounts for that service will apply once the service starts.
Subject to availability and cannot be used in conjunction with any other offer. No cash alternative. Exclusions and terms apply.
Unlimited Broadband (12 and 18 month contracts)
For new Plusnet customers that sign up for 12 or 18 months (as appropriate). Line rental is included in the price (line only, no calls included). Price from month 13 or 19 (as appropriate) currently £30.98 a month (incl. line rental). Compatible line required otherwise a £49.99 installation charge may apply (excluding any external construction charges). We'll include a wireless router worth £40.00. Outside of your 14 day cancellation period, if you choose to end your service within the minimum period, you will have to pay an early termination charge.
If you live outside of a low cost area the price you will pay will be £7.50 a month more than the price(s) shown.
The date your broadband and line rental activates, or where your services do not activate at the same time, the service that activates first, will be used as your monthly billing date. If your broadband or line rental service are not activated at the same time, for the service that is activated at a later date, charges will be pro rated for the first month and any applicable discounts for that service will apply once the service starts.
Subject to availability and cannot be used in conjunction with any other offer. No cash alternative. Exclusions and terms apply.
Unlimited Broadband (no contract)
Prices and terms are subject to change during your contract.
For new Plusnet customers that sign up for a 30-day rolling contract. Line rental is included in the price (line only, no calls included). Price from month 13 currently £32.48 a month (incl. line rental). Compatible line required otherwise a £49.99 installation charge may apply (excluding any external construction charges). We'll include a wireless router worth £40.00. You may terminate your services at any time without having to pay an early termination charge. Outside your 14 day cancellation period, you'll have to give at least 14 days' notice.
If you live outside of a low cost area the price you will pay will be £7.50 a month more than the price(s) shown.
The date your broadband and line rental activates, or where your services do not activate at the same time, the service that activates first, will be used as your monthly billing date. If your broadband or line rental service are not activated at the same time, for the service that is activated at a later date, charges will be pro rated for the first month and any applicable discounts for that service will apply once the service starts.
Subject to availability and cannot be used in conjunction with any other offer. No cash alternative. Exclusions and terms apply.
Existing customers
Please see our price guide, log into your account in the Member Centre or call us on 0800 073 1120 to discuss your contract.
Fixed price contracts
For our broadband and line rental contracts, the fixed price applies to the broadband and line rental monthly price only (excludes other services such as call plans, call charges and add-ons).
If you choose to move house during the minimum term of your fixed price contract, and you move from a low cost area to a non-low cost area, or a non-low cost area to a low cost area, you will be subject to the new price once your move is completed. Standard house move terms also apply. For more details see our Moving Home FAQs.
As part of our fixed price contracts, you will also receive an end of contract reminder and be offered an account review. For more details on fixed price contracts see our Fixed Price Contracts FAQs.
Speeds
Φ Broadband speed is described as 'average download speed of 10Mb', as it is based on speed available to at least 50% of customers at peak time (8-10pm). Your actual speed will be dependent on your location, phone line, home wiring, Wi-Fi connection and time of day. Find out why speeds vary. Check your speed and products available at your location via 'check availability' on our home page.
† Fibre broadband speed is described as 'average download speed of 66Mb' and 'average upload speed of 18Mb' on Unlimited Fibre Extra and 'average download speed of 36Mb' and 'average upload speed of 9Mb' on Unlimited Fibre as it is based on speed available to at least 50% of customers at peak time (8-10pm). Your actual speed will be dependent on your location, phone line, home wiring, Wi-Fi connection and time of day. Find out why speeds vary. Check your speed and products available at your location via 'check availability' on our home page.
Ө Up to 6x faster: based on a comparison between the average Unlimited Fibre Extra download speeds with the average Unlimited Broadband speeds. The actual speed you'll get depends on your location, phone line, home wiring, Wi-Fi connection and time of day. Find out why speeds vary. Check your speed and products available at your location via 'check availability' on our home page.
* Plusnet Reward Card
Once your broadband and line rental are activated you will be issued claim information via email. Follow the instructions in this email to be issued with your Plusnet Reward Card. You must submit your claim within two months of the email being issued. The card must be activated within three months of it being issued.
The Plusnet Reward Card is issued by Blackhawk Network (UK) Ltd, an Electronic Money Institution authorised in the UK by the Financial Conduct Authority with Firm Reference Number 900023; pursuant to license from Mastercard International. Mastercard ® and the Mastercard brand mark are registered trademarks of Mastercard International Incorporated. Blackhawk Network (UK) Ltd's company registration number is 05802971 and its registered office is at Westside, London Road, Hemel Hempstead, HP3 9TD. See Plusnet Reward Card terms.
£50 Plusnet Reward Card with Unlimited Fibre Broadband
£50 Plusnet Reward Card offer ends 23 September 2020, and is available to new Plusnet customers ordering Unlimited Fibre Broadband on a 18 month contract online at www.plus.net or by calling Plusnet. Subject to availability.
£50 Plusnet Reward Card with Unlimited Fibre Extra Broadband
£50 Plusnet Reward Card offer ends 23 September 2020, and is available to new Plusnet customers ordering Unlimited Fibre Extra Broadband on a 18 month contract online at www.plus.net or by calling Plusnet. Subject to availability.
£75 Plusnet Reward Card with Unlimited Fibre Broadband
£75 Plusnet Reward Card offer ends 24 September 2020, and is available to new Plusnet customers ordering Unlimited Fibre Broadband on a 18 month contract online at www.plus.net or by calling Plusnet. Subject to availability.
Amazon.co.uk Gift Card
Once your broadband and line rental are activated you will be issued claim information via email. Follow the instructions in this email to be issued with your Amazon.co.uk Gift Card. You must submit your claim within two months of the email being issued. The card must be activated within three months of it being issued.
Amazon.co.uk is not a sponsor of Plusnet, line rental vouchers promotion or otherwise affiliated with Plusnet. The logos and other identifying marks attached are trademarks of and owned by each represented company and/or its affiliates. Please visit the Amazon.co.uk website for additional terms and conditions.
Amazon.co.uk gift cards may be redeemed on the Amazon.co.uk website towards the purchase of eligible products available on Amazon.co.uk. Gift cards cannot be reloaded, resold, transferred for value, redeemed for cash or applied to any other account. Amazon.co.uk is not responsible if a gift card is lost, stolen, destroyed or used without permission. See Amazon's website for complete terms and conditions. Gift cards are issued by Amazon EU S. à r.l. All Amazon ®, ™ and © are IP of Amazon.com, Inc. or its affiliates.
Cashback Cheque
Once your broadband and line rental are activated you will be issued claim information via email. Follow the instructions in this email to be issued with your cashback cheque. You must submit your claim within two months of the email being issued.
Please note that your cashback cheque may be automatically sent to you without having to claim for it as set out above. If this applies, this will be confirmed to you in the order journey.
£25 Plusnet Cashback Cheque with Unlimited Fibre Broadband
£25 Plusnet Cashback Cheque offer ends 10 January 2025, and is available to new Plusnet customers ordering Unlimited Fibre Broadband on a 18 month contract online at www.plus.net or by calling Plusnet. Subject to availability.
£25 Plusnet Cashback Cheque with Unlimited Fibre Extra Broadband
£25 Plusnet Cashback Cheque offer ends 10 January 2025, and is available to new Plusnet customers ordering Unlimited Fibre Extra Broadband on a 18 month contract online at www.plus.net or by calling Plusnet. Subject to availability.
Broadband Extras
Plusnet Safeguard
Included with all of our broadband packages, Plusnet Safeguard filters inappropriate web content for your household. Further information can be found here.
Plusnet Protect powered by McAfee
Our security package protects you from online threats. Charges apply for Unlimited Fibre broadband customers. Further information can be found here.
Evening & Weekend UK & Mobile calls:
Evening & Weekend calls: Calls of up to an hour to UK landlines beginning with 01, 02, 03, 0845 and 0870 numbers made Monday-Friday 7pm to 7am and any time Saturday or Sunday (except calls to indirect access numbers (which include calling cards) and dial-up internet access). Calls must be started and finished within these times to be inclusive (non-chargeable). A fair usage limit of 150 calls or 1000 minutes a month (whichever is reached first) applies to calls to 0845 and 0870 numbers (if you exceed this limit, we have the right to charge you for further calls made, suspend and/or terminate your service in accordance with our terms and conditions).
Mobile calls: Calls to UK mobiles and 070 personal numbering services made Monday-Friday 7pm to 7am and any time Saturday or Sunday. Calls must be started and finished within these times to be inclusive (non-chargeable). A fair usage limit of 1000 minutes a month applies (if you exceed this limit, we have the right to charge you for further calls made, suspend and/or terminate your service in accordance with our terms and conditions). Hang up and re-dial before 60 minutes and you won't be charged. Some 07 numbers do not constitute mobile numbers and may not be included as part of an inclusive mobile package.
Unlimited UK & Mobile calls:
Anytime calls: Calls of up to an hour to UK landlines beginning with 01, 02, 03, 0845 and 0870 numbers at any time (except calls to indirect access numbers (which include calling cards) and dial-up internet access). Calls must be started and finished within these times to be inclusive (non-chargeable). A fair usage limit of 150 calls or 1000 minutes a month (whichever is reached first) applies to calls to 0845 and 0870 numbers (if you exceed this limit, we have the right to charge you for further calls made, suspend and/or terminate your service in accordance with our terms and conditions).
Mobile calls: Calls to UK mobiles and 070 personal numbering services made at any time. Calls must be started and finished within these times to be inclusive (non-chargeable). A fair usage limit of 2000 minutes a month applies (if you exceed this limit, we have the right to charge you for further calls made, suspend and/or terminate your service in accordance with our terms and conditions). Hang up and re-dial before 60 minutes and you won't be charged. Some 07 numbers do not constitute mobile numbers and may not be included as part of an inclusive mobile package.
Anytime International 300:
Anytime calls: Calls of up to an hour to UK landlines beginning with 01, 02, 03, 0845 and 0870 numbers at any time (except calls to indirect access numbers (which include calling cards) and dial-up internet access). Calls must be started and finished within these times to be inclusive (non-chargeable). A fair usage limit of 150 calls or 1000 minutes a month (whichever is reached first) applies to calls to 0845 and 0870 numbers (if you exceed this limit, we have the right to charge you for further calls made, suspend and/or terminate your service in accordance with our terms and conditions).
25% discount to top 35 international destinations: (Anytime International 300) Get a 25% discount on chargeable calls to all countries listed in our top 35 international destinations. For more information see our tariffs guide.
300 Anytime minutes: (Anytime International 300) Means 300 inclusive minutes to USA mobiles, Canada mobiles and all landlines listed in our top 35 international destinations. Hang up and re-dial before 60 minutes and you won't be charged.
Other call information:
Mobile minutes: Are available to Line Only and the Anytime International 300 call plan and adds 100 inclusive minutes to UK mobile numbers and 070 personal numbering services at any time. Hang up and re-dial before 60 minutes and you won't be charged. Some 07 numbers do not constitute mobile numbers and may not be included as part of an inclusive mobile package.
Service calls outside of your inclusive minutes: The charge for calls to service numbers beginning 084, 087, 09 and 118 consists of a 9.58p per minute access charge from Plusnet, plus a service charge set by the company you called. For more information visit www.plus.net/ukcalling.
Calls to Plusnet Support and other Plusnet line rental customers are included in all line rental packages. Calls to other Plusnet phone customers are included for the first hour. Hang up and re-dial before 60 minutes and you won't be charged.
For more information on our landline tariffs, see our guide here.
For more information on call rates for service numbers, see our guide here.
Phone Line Extras
Voicemail
1571 Voicemail: Included as standard, our answer phone-style feature takes messages when you can't get to the phone.
Voicemail Extra: This advanced voicemail service lets you record your own greeting, store up to 30 messages and listen to them when you're not at home. Voicemail Extra costs £3 a month. Further information about Voicemail Extra can be found here.
Caller Display
See the number of the person who is calling you (you'll need a phone that supports this service). Further information about Caller Display can be found here. Subject to availability.
Plusnet Call Protect
Included in all line rental packages, this blocks nuisance calls on your landline and sends them straight into your junk voicemail. Further information about Plusnet Call Protect can be found here. Subject to availability.
To take YouView TV from Plusnet you will need to be a current Plusnet Unlimited Fibre or Plusnet Unlimited Fibre Extra customer, with a minimum estimated line speed of 15Mb, and a Plusnet line rental customer. You must sign up for an 18 month minimum contract for:
- Plusnet Unlimited Fibre or Unlimited Fibre Extra;
- Plusnet line rental; and
- YouView TV from Plusnet (Entertainment and BT Sport Lite channel packs included as standard)
You'll receive a YouView+ or a YouView box, and the Entertainment and BT Sport Lite channel packs as standard. Additional channel packs are subject to a minimum one month term.
YouView+ Box: Includes a YouView+ box (you'll just pay £7.99 P&P) with a 500GB hard drive and the ability to record, pause and rewind TV. Entertainment and BT Sport Lite channel packs included as standard. There is a £50.00 activation charge.
YouView Box: Includes a YouView box (you'll just pay £6.99 P&P) with the ability to pause (SD up to 30 mins and HD up to 15 mins) and rewind TV but you cannot record on this box. Entertainment and BT Sport Lite channel packs included as standard.
TV channels delivered over broadband need the router and YouView box to be connected with an Ethernet cable or powerline adapters. A 10m cable will be provided. If your router is more than 10m from your TV, you may need to purchase a longer Ethernet cable or powerline adapters at an additional cost. Powerline adapters are £40.00 if required. Powerline adapters are subject to the quality of internal wiring in your home, and as a result speeds may vary. YouView is subject to terms of use, suitable broadband speed and suitable coverage; see www.youview.com for more information or to check your digital TV coverage or broadband speed. Aerial upgrade may be required.
Whilst watching or recording any TV channels delivered over broadband, other online activities may be slower.
User interface images may differ on screen and content is subject to availability. Record only available on YouView+. Catch up/on demand relates to content made available from the BBC, ITV (STV in Scotland), Channel 4, Channel 5, UKTV, Quest OD and S4C. Not all programmes are available from the past seven days. UTV is unavailable via catch up/on demand. Limited ITV content in Scotland and Northern Ireland. Sky Store is a pay per view movie service. NOW TV and Netflix are subscription services. All logos and content images are trademarks and/or copyright of their respective owners. The YouView logo is a registered trademark owned by YouView TV Limited and used under licence.
YouView TV from Plusnet with an 18 month contract: YouView TV from Plusnet service is subject to a minimum period of 18 months. If you choose to end the YouView TV from Plusnet service within the minimum period, where you are outside your 14 day cancellation period, you will have to pay an early termination charge by way of compensation to us for ending your service early. This charge depends on your monthly price and the length of time remaining in your minimum term. How we calculate these charges is set out in our price guide.
Fixed Price Contracts: The 18 month contract includes a fixed price broadband and line rental guarantee for the length of your contract. The fixed price applies to the broadband and line rental monthly price only (excludes other services such as YouView TV from Plusnet, call plans, call charges and add-ons).
§ Netflix: Netflix streaming membership required to use this service. Broadband internet and device that streams from Netflix required. See Netflix terms of use for details.
^ ITV1: not available in N. Ireland or Scotland including via catch-up on the ITV Hub. Some ITV1 content made available in Scotland via STV and STV Player.
‡ Channel Packs: Kids, HD, Entertainment Plus and BT Sport channel packs are subject to a one month minimum term.
¶ The BT Sport Channel Pack: includes access to online content made available by BT via btsport.com and the BT Sport App (excludes the BT Sport Lite channel pack). You can only access BT Sport online or via the BT Sport App in the UK, or over 25 European destinations. Requires minimum 400kbps line speed or good Wi-Fi/3G/4G signal and a compatible device. Maximum of two devices may be used simultaneously. TV licence required. Must be aged 17 or over. Terms apply. BT Sport Extra channels are available in SD only. For BT Sport over Sky Digital Satellite Platform customers, BoxNation is available in SD only. Use of the service will count towards any relevant usage limit on your broadband or towards any data allowance or data charges.
◊ HD Channel Pack - You must have a HD Ready television to view this content and use the HDMI cable to connect your TV to the Set Top Box. HD channel pack content is dependent upon the other channel packs you subscribe to i.e. certain HD channels will only be available as part of the HD channel pack where you also take the BT Sport channel pack.
In relation to BT Sport through YouView, please see the information about YouView in the section above.
BT Sport from Plusnet on the Sky Digital Satellite Platform
BT Sport is available to existing UK Plusnet residential broadband customers with a Sky satellite receiver box, a satellite dish installed and an active viewing card. No access to any online content is made available by BT via www.btsport.com or via the BT Sport App. Excludes Multiroom. BoxNation available in SD only. There is a minimum term of one month starting from your next billing date following sign up.
† BT Sport HD requires a Sky HD satellite receiver box, HD cabling and an HD-ready television to view the HD channels.
You don't need a Sky viewing card to order, but if you already have one you'll need to give us the viewing card number.
BT Sport App from Plusnet
BT Sport App from Plusnet is available to existing UK Plusnet residential broadband customers. There is a minimum one month term starting from your next billing date following sign-up. Monthly rolling contract.
You can access BT Sport online or via the BT Sport App in the UK and in over 25 European destinations. Requires minimum 400Kbps line speed or good Wi-Fi/3G/4G signal and a compatible device. Maximum of two devices may be used simultaneously. Must be aged 17 or over. TV licence required. Terms apply.