Mobile App Privacy Statement

How the app uses your personal information

When you register for the app we'll collect your mobile number or account number, and password. We do this so we can associate the app to your account.

This app collects anonymous information on how you use this app such as:

  • How often you have logged in
  • The time you spend using the app
  • What type of device and operating system you have used
  • Your IP address and approximate location
  • Which parts of the app are visited often and which don’t seem to get used
  • The type of issues and complaints driven by use of the app

We use this information to improve the app and to manage and fix faults.

This information may be combined with other information we hold about you by using a unique ID that links your account with your use of the app. For example, we may also look to see if people using the app call us or get in touch with us in other ways. However, we'll only use this information in anonymous and aggregated reporting.

If you allow us to we'll access the contacts on your mobile to match the numbers on your bill to these contacts.

If you use the messaging functionality, we'll collect your name, mobile number, the message transcripts you provide and information on the area of the app you were using when you started your message.

We do this to be able to respond to your queries. If you allow us to we'll send you notifications when your message has been responded to.

For more information on how we collect & handle your personal information please see our Privacy Policy.

Here you find how to get in touch to ask us to correct, complete, delete or stop using the personal information we hold about you.

Cookies on the Plusnet website

We use cookies from Plusnet and our partners so that you get the best experience on our website. They’ll remember your settings, improve social media features and make sure you get personalised offers.

By clicking ‘I Accept’ you accept all cookies, or you can choose which ones you’re happy for us to use. You can change these at any time.

Change your cookie settings

Cookies are small text files that are saved on your computer when you visit some websites. To find out more about the cookies we use, view our cookie policy.

We use them to make our website easier to use. You can remove any cookies already saved on your computer, but this might mean some features won't work as well.

Here's the types of cookies we save. You also can change your settings below:

Essential (They're always needed)

These types of cookies:

  • Help the website display and work correctly
  • Remember what’s in your shopping basket
  • Allow login on the site


These types of cookies:

  • Enable live chat support
  • Remember decisions you made on the site so you don't need to make them again
  • Make your experience on the site more efficient


These types of cookies:

  • Allow you to share on social media
  • Let you comment on blogs
  • To tailor the advertising you see when you visit other websites

Cookies settings successfully updated

You can change these settings at any time on our Cookie policy page. These settings apply to new cookies. If you'd like to remove existing cookies, this can be done in your browser settings.