Plusnet Mobile price guide

Here are the different 30 day SIM-Only plans we offer. If it’s just mobile you’re after, take a look at the first table. If you’ve got broadband with us already, or want to move your broadband or home phone to us, skip to the second table.

All standard plans are Roam Like at Home enabled, meaning that you can use your mobile plan allowance when in a Roam Like at Home destination, and when in the UK. Our Roam Like at Home destinations are listed below:-

Band 1 Åland Islands Austria Azores Belgium Bulgaria Canary Islands Croatia Cyprus Czech Republic Denmark Estonia Finland France Germany Greece Hungary Isle of Man Italy Latvia Lithuania Luxembourg Madeira Malta Monaco Netherlands Poland Portugal Republic of Ireland Romania San Marino Slovakia Slovenia Spain Sweden Vatican City
Band 9 Andorra Anguilla Channel Islands Faroe Islands French Guiana Gibraltar Guadeloupe Guernsey Iceland Jersey Liechtenstein Martinique Mayotte Norway Reunion St. Barthélemy St. Martin Switzerland

Mobile only plans

How much a month Data (4G where available) Minutes Texts Roam Like at Home Enabled
£5.00 500MB 250 500 Yes
£7.50 1GB 1000 Unlimited Yes
£10.00 2GB 1500 Unlimited Yes
£15.00 4GB Unlimited Unlimited Yes

Mobile plans with broadband

How much a month Data (4G where available) Minutes Texts Roam Like at Home Enabled
£5.00 1GB 250 500 Yes
£7.50 2GB 1000 Unlimited Yes
£10.00 4GB 1500 Unlimited Yes
£15.00 8GB Unlimited Unlimited Yes

These prices apply if you signed up, upgraded or changed plans on or after 15 June 2017. If haven’t changed plan or upgraded since then, please see our previous charges.

The length of each call you make is rounded up to the next whole second (the minimum length is one second).

We’ll take a minute off your call allowance for calls of up to minute in length. Then we’ll take off a second for every extra second you spend on that call.

If your call’s longer than the number of minutes you’ve got left in your allowance, we’ll round up the bit of the call that’s outside your allowance to the next whole second and we’ll charge you an extra amount for that bit.

Data usage is measured in Kilobytes (KB). Texts are calculated per message sent up to 160 character limit. If you send a longer message, two or more text messages as appropriate will be deducted from your allowance.

If you’ve taken a Roam Like at Home enabled plan, your allowance will include:-

  • calls to any UK mobiles, UK landlines and national numbers beginning 01, 02 and 03 when in the UK
  • calls to any UK mobiles, Roam Like at Home mobiles, UK landlines and national numbers beginning 01, 02 and 03 and Roam Like at Home standard landlines when in Roam Like at Home destinations
  • standard texts to any UK mobiles when in the UK and to any UK mobiles and Roam Like at Home mobiles when in Roam Like at Home destinations
  • mobile data when in the UK or in Roam Like at Home destinations
  • calls to numbers beginning 0800, 0808 and 03, which are free of charge when in the UK or in Roam Like at Home destinations
  • calls to your Plusnet Mobile voicemail made when in the UK or in Roam Like at Home destinations

If you’ve taken a UK Only plan, your allowance includes:-

  • calls to any UK mobile, UK landline and national numbers beginning 01, 02 and 03 made when in the UK
  • standard texts to any UK mobile when in the UK
  • mobile data when in the UK
  • calls to numbers beginning 0800, 0808, 03 made when in the UK, which are free of charge
  • calls to your Plusnet Mobile voicemail made when in the UK

For Roam Like at Home enabled plans, there are additional charges for:-

  • calls and texts to other numbers in the UK and all numbers outside the UK when in the UK
  • calls and texts to other numbers in the UK or Roam Like at Home destinations when in Roam Like at Home destinations
  • calls or texts to rest of the World mobiles and landlines
  • sending media messages which may include messages containing emoticons

For UK Only plans, there are additional charges for calls and texts when in the UK to other numbers in the UK and to all numbers outside the UK (including to the Isle of Man and the Channel Islands) and sending media messages, which may include messages containing emoticons.

For details on the extra charges you’ll need to pay when you use your phone abroad, take a look at How much does it cost to make an international call or to use my phone abroad?.

Here's what our mobile services cost individually. So, if these services aren't included in your plan, or you go over the amount included, this is what you'll pay.

These are the prices if you've signed up, changed your plan or upgraded on or after 29 November 2016.

Out-of-plan charges – these are the charges when you've exceeded your monthly plan allowance when using the service in the UK or in Roam Like at Home destinations
If you: It'll cost:
Make calls to standard UK landlines (01, 02, 03 numbers) when in the UK; or Make calls to standard UK landlines (01, 02, 03 numbers) and standard Roam Like at Home destination landlines when in a Roam like at Home Band 1 destination £0.40 ppm (1)
Make calls to standard UK landlines (01, 02, 03 numbers) and standard Roam Like at Home destination landlines when in a Roam like at Home Band 9 destination £0.33 ppm (1) (not subject to VAT)
Make calls to UK mobiles when in the UK; or Make calls to UK mobiles or Roam Like at Home mobiles when in a Roam Like at Home Band 1 destination £0.40 ppm (1)
Make calls to UK mobiles or Roam Like at Home mobiles when in a Roam Like at Home Band 9 destination £0.33 ppm (1) (not subject to VAT)
Use data when in the UK or in a Roam Like at Home Band 1 destination £1.50 (3)
Use data when in a Roam Like at Home Band 9 destination £1.25 (3) (not subject to VAT)
Send standard texts to UK mobiles and Roam Like at Home mobiles when in a Roam Like at Home Band 9 destination £0.125 per UK text (2) (not subject to VAT)
Check your voicemail when in the UK or in a Roam Like at Home Band 1 destination £0.40 ppm (1)
Check your voicemail when in a Roam Like at Home Band 9 destination £0.33 ppm (1) (not subject to VAT)
Additional charges - these are the charges for services that aren't included in your plan
If you: It'll cost:
Use a call forwarding service - can only be used in the UK £0.40 ppm (1) (4)
Send a media message (including picture messages) when in the UK or in a Roam Like at Home Band 1 destination £0.40 per message (2)
Send a media message (including picture messages) when in a Roam Like at Home Band 9 destination £0.33 per message (2) (not subject to VAT)
Send a text message to UK landlines - can only be used in the UK £0.15 per UK text (2)
Make calls to service numbers beginning with 084, 087, 09 and 118 - can only be used in the UK £0.19 access charge, plus a service charge set by the organisation you called
Make calls to non-Geographic numbers starting 0500 – can only be used in the UK £0.20 ppm (1)
Use a radio-paging service starting 076 - can only be used in the UK £0.511 ppm (1)
Call personal numbering services starting 070 - can only be used in the UK £0.766 ppm (1)

Where your use of the service exceeds the limits we set out in our Mobile Fair Usage Policy (which we call 'unfair use'), we may apply a surcharge to each service you continue to use unfairly. The surcharges for each service are set out below. For more details, see our Mobile Fair Usage Policy.

Service Surcharge
Calls - outbound 3.2p per minute
Calls - inbound 1.1p per minute
Texts 1p per text
Data 0.78p per MB

For details on Roam Like at Home Band 1 and Band 9 destinations, see our Roaming and international calls page.

  • (1) Price per minute. We'll charge you a minimum of one minute, then for each minute you use after that.
  • (2) Price per message. Standard texts have a 160 character limit.
  • (3) Price per day. This is only for when you've used all the data in your plan. There's also a cap of 250MB a day. Keep going over your data allowance? Why not choose a plan with more data, or buy a data bolt-on by giving us a call?
  • (4) Call forwarding services aren't included in your minutes because we don't count them as a standard UK landline call. You can see the full list of call forwarding service numbers for details.
  • (5) We charge for calls either per minute (and billed by the second) or per call as advised by the service provider.

If you signed up for a plan before 29 November 2016 and haven't changed plan or upgraded since then, please see our previous charges page.

List of call forwarding service numbers

  • 074061
  • 075891
  • 0775530
  • 078745
  • 075377
  • 077448
  • 078227
  • 074062
  • 075892
  • 0775533
  • 078921
  • 075590
  • 077449
  • 078730
  • 074063
  • 075893
  • 077554
  • 078922
  • 075595
  • 07755
  • 078744
  • 074065
  • 076660
  • 0775544
  • 078930
  • 075597
  • 077552
  • 079780
  • 074068
  • 077001
  • 077555
  • 078931
  • 075598
  • 0775520
  • 079781
  • 074181
  • 07744
  • 0775555
  • 078933
  • 075718
  • 0775522
  • 079788
  • 074577
  • 077442
  • 078220
  • 078938
  • 075890
  • 077553
  • 079789
  • 075201
  • 077443
  • 078221
  • 078939
  • 078229
  • 079784
  • 075371
  • 075207
  • 077444
  • 078223
  • 079112
  • 078360
  • 079785
  • 077447
  • 075208
  • 077445
  • 078224
  • 079118
  • 078644
  • 079786
  • 078226
  • 075209
  • 077446
  • 078225
  • 0795398
  • 078727
  • 07978620000

Here's where you'll find details of our international call charges and how much it'll cost to use your phone abroad.

Yes, you can check everything you’ve been using by logging into your Plusnet Mobile account.

If that happens, a bolt-on might be what you need. You can use a bolt-on in the UK and in our Roam Like at Home destinations. (If you have a UK Only plan you can only use bolt-ons when in the UK).

With a bolt-on, you buy the number of minutes, texts or data that you want to use for the rest of the month up front. Then it lasts until the start of your next month.

To buy a bolt-on, get in touch with us.

Had a busy month? If you need a top up to last you until your plan refreshes, why not buy a bolt-on? Bolt-ons can be used in the UK and in our Roam Like at Home destinations (if you have a UK Only plan you can only use bolt-ons when in the UK). To buy one, just give us a ring.

Which bolt-on The amount What it'll cost
Minutes 100 £1.50
250 £4
500 £8
1000 £12
Data 250MB £2
500MB £4
1GB £6
2GB £10
4GB £15
Texts 100 £1
500 £4
1000 £6

A bolt-on will only include the same types of usage that are included in your plan allowance, so when you buy a bolt-on, you'll only be able to use it for the same types of things that are included in your plan allowance. Where you have a Roam Like at Home enabled plan, these are:-

  • a minutes bolt-on: includes calls to any UK mobile, UK landlines and national numbers beginning 01, 02 and 03 when in the UK or Roam Like at Home destinations, and calls to any Roam Like at Home standard landlines and Roam Like at Home mobiles when in Roam Like at Home destinations
  • a text bolt-on: includes standard texts to any UK mobile when in the UK, and standard texts to any Roam Like at Home mobile or UK mobile when in Roam Like at Home destinations
  • a data bolt-on: includes mobile data used when in the UK and in Roam Like at Home destinations

Where you have a UK Only plan, these are:-

  • a minutes bolt-on: only includes calls to any UK mobile, UK landlines and national numbers beginning 01, 02 and 03 when in the UK
  • a text bolt-on: only includes standard texts to any UK mobile when in the UK
  • a data bolt-on: only includes mobile data used when in the UK

For Roam Like at Home enabled plans, there are additional charges for:-

  • calls and texts to other numbers in the UK and all numbers outside the UK when in the UK
  • calls and texts to other numbers in the UK or Roam Like at Home destinations when in Roam Like at Home destinations
  • calls or texts to rest of the World mobiles and landlines
  • sending media messages which may include messages containing emoticons

For UK Only plans, there are additional charges for calls and texts when in the UK to other numbers in the UK and to all numbers outside the UK (including to the Isle of Man and the Channel Islands) and sending media messages, which may include messages containing emoticons.

For details on the extra charges you'll need to pay when you use your phone abroad, take a look at How much does it cost to make an international call or to use my phone abroad?.

Tethering is when you use your phone as a Wi-Fi hotspot and use it to connect other devices to the internet. You'll need to check with your handset's manufacturer to see if you can do that on your phone.

Remember, the data you use while tethering will count towards your data allowance. And if you use all your allowance you'll need to pay for the extra amount you've used on top of your usual plan. Here's where you can find out how much data costs outside your plan.

If your agreement includes a minimum term, you'll need to pay an in-contract cancellation charge (sometimes called early termination charges) if you or we end your agreement during this time.

The in-contract cancellation charge will be your monthly plan price multiplied by the number of months left of your minimum term.

You won't need to pay in-contract cancellation charges if you've got a rolling, monthly SIM-Only plan.

These in-contract cancellation charges are not subject to VAT.

If you need to return your phone to us, you might need to pay a charge if you:

  • don't return the phone
  • return a damaged phone
  • forget to send back the accessories (or return damaged accessories).

Here's where you can see a list of our common charges. But bear in mind this won't be a completely full list because the models of mobile phones we supply and the cost of repairs changes all the time. And we also can't cover all possible types of repair.

Late payments

If you miss a payment, you might need to pay a £10 late payment charge. For more information on that, take a look at our Mobile Failed Payment Guide.

Paper bills

If you'd like a paper copy of your bill, you'll need to pay £10 for each bill you request.

Early upgrades

If you want to upgrade the mobile phone we provide during your minimum term or if you want to move to a monthly SIM-Only plan from a plan with a minimum term before the end of that minimum term, you may have to pay an early upgrade fee.

The early upgrade fee will be your monthly plan price multiplied by the number of months left of your minimum term.

All charges in this price guide include VAT (based on the current standard Government rate) unless we've said otherwise.

If you've got a handset plan, or a minimum term SIM-Only plan, your plan price may go up each March in line with the Retail Price Index (RPI) percentage figure published by the Office of National Statistics. There's more information about that in our RPI Guide.

We might also change our other charges or make other changes to your plan price. We'll tell you about important changes before they happen. And if a change is detrimental to you, you'll be able to end your contract without having to pay anything extra.