Help with your mobile service
What do you need help with?
General mobile help
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Plusnet Mobile price guide
Find out our charges for our mobile customers.
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Paying your Plusnet Mobile bill
All you need to know about paying for your Plusnet Mobile service.
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Mobile bolt-ons
Everything you need to know about our bolt-ons and how to get them.
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Roaming and international calls
All the info on international call charges and using your Plusnet Mobile phone abroad.
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Our mobile phone exchange policy
If you’ve got a plan with us that comes with a mobile phone or another device, here’s how to exchange it if it becomes faulty.
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Checking your Plusnet Mobile coverage
How to check the coverage you should be getting for calls, texts and mobile internet.
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How to upgrade or change your mobile plan
If you want to upgrade your mobile plan, here’s what you need to know.
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Mates rates guide
Here's how you can get a better deal if you've got Plusnet Mobile and broadband.
Mobile safety and security
Setting up and using your Plusnet Mobile
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Your mobile phone and voicemail settings
How to check and change the settings for your SIM card, voicemail, messages and more.
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Moving your mobile phone number
Information on moving your number to Plusnet or taking your Plusnet Mobile number to another provider.
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About your Smart Cap
Everything you need to know about your Smart Cap on Plusnet Mobile.