Help with your mobile service
What do you need help with?
General mobile help
Plusnet Mobile price guide
Find out our charges for our mobile customers.
Paying your Plusnet Mobile bill
All you need to know about paying for your Plusnet Mobile service.
Roam Like at Home with your Plusnet Mobile
All the info about Roam Like at Home, and the benefits it has for your mobile plan.
Everything you need to know about our bolt-ons and how to get them.
Roaming and international calls
All the info on international call charges and using your Plusnet Mobile phone abroad.
Our mobile phone exchange policy
If you’ve got a plan with us that comes with a mobile phone or another device, here’s how to exchange it if it becomes faulty.
Checking your Plusnet Mobile coverage
How to check the coverage you should be getting for calls, texts and mobile internet.
How to upgrade or change your mobile plan
If you want to upgrade your mobile plan, here’s what you need to know.
Mates rates guide
Here's how you can get a better deal if you've got Plusnet Mobile and broadband.
Mobile safety and security
What to do if your mobile phone's lost or stolen
How we'll do our best to keep your mobile phone safe and secure.
How to stop those nuisance calls
Everything you need to know about getting rid of unwanted calls.
Adult content locks on Plusnet Mobile
Find out more about adding and removing adult content locks.
Setting up and using your Plusnet Mobile
Your mobile phone and voicemail settings
How to check and change the settings for your SIM card, voicemail, messages and more.
Moving your mobile phone number
Information on moving your number to Plusnet or taking your Plusnet Mobile number to another provider.
About your Smart Cap
Everything you need to know about your Smart Cap on Plusnet Mobile.
Tethering with Plusnet Mobile
Find out more about using your mobile as a personal Wi-Fi hotspot.
Importing your contacts to a new phone
Find out how to transfer your mobile contacts over to a new handset.