Help with your mobile service
What do you need help with?
General mobile help
Plusnet Mobile price guide
Find out our charges for our mobile customers.
Paying your Plusnet Mobile bill
All you need to know about paying for your Plusnet Mobile service.
Roaming and international calls
All the info on international call charges and using your Plusnet Mobile phone abroad.
Our mobile phone exchange policy
If you’ve got a plan with us that comes with a mobile phone or another device, here’s how to exchange it if it becomes faulty.
Checking your Plusnet Mobile coverage
How to check the coverage you should be getting for calls, texts and mobile internet.
How to upgrade or change your mobile plan
If you want to upgrade your mobile plan, here’s what you need to know.
Mates rates guide
Here's how you can get a better deal if you've got Plusnet Mobile and broadband.
Mobile safety and security
Setting up and using your Plusnet Mobile
Your mobile phone and voicemail settings
How to check and change the settings for your SIM card, voicemail, messages and more.
Moving your mobile phone number
Information on moving your number to Plusnet or taking your Plusnet Mobile number to another provider.
About your Smart Cap
Everything you need to know about your Smart Cap on Plusnet Mobile.