About your Smart Cap
Smart Cap FAQs
What’s a Smart Cap and why do I have one?
Our Smart Cap gives you complete peace of mind and total control over your monthly bill. It’s how we guarantee that you’ll never pay more than you expected to, which means no more nasty bill shocks.
Your Smart Cap limit is the amount that you’re happy to spend above your monthly plan price on chargeable services. That means things like calls to premium numbers, calls to 0845, 0844 or 09 numbers, any charges that may apply whilst using your phone abroad, or making international calls.
If you signed up, changed your plan or upgraded on or after 29 November 2016, we automatically set it to £10, but you can make it as low as £2. Or you can make it higher. To do that, get in touch with us.
If you signed up before 29 November 2016, we’ve automatically set your Smart Cap to £5. But you can make it as low as £2.
When you reach your Smart Cap limit, we’ll suspend any of those services you’d normally pay extra for. But you’ll still be able to use the minutes, texts and data included in your plan.
If you want to start using those suspended services again, you’ll need to pay off what you’ve used of your Smart Cap limit, or make the limit higher.
How will I know when I’m getting close to my Smart Cap?
We'll let you know when you've reached your Smart Cap. We'll also try and let you know when you've reached 80% of your Smart Cap. That way you won’t get any nasty surprises when you get your bill.
What happens if I go over my Smart Cap?
When you get to your limit, we’ll suspend any services you’d normally pay extra for. That includes things like premium rate numbers, picture messages, calls, texts or data when you've exceeded your monthly allowance and international calls. They’ll start up again after your next bill. You’ll still be able to use any calls, texts and data included in your plan though.
If you’ve reached your limit but want to carry on using those services, you can pay off what you’ve used as part of your Smart Cap. Or you can increase the limit up to £30. Just get in touch with us to let us know.
Changing your Smart Cap
You can change your Smart Cap at any time, just give us a call.
If you reduce your Smart Cap you'll still have to pay for chargeable services used before you changed it up to the amount of your original Smart Cap.
How does the Smart Cap work alongside the data cap?
If you have one of our Roam Like at Home enabled plans, you will also have a data cap that applies to any use of data outside the UK. If your Smart Cap is set at a lower amount than the data cap, then the Smart Cap will apply first, and will prevent any further charges for all services, including data services.
If your Smart Cap is more than the data cap, you may reach the data cap before reaching your Smart Cap. This will prevent any further charges and use of data services, but you should still be able to use your mobile for calls or texts until your reach your Smart Cap.