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Plusnet Mobile App

FAQs

It's a quick and easy way to keep track of your account and get in touch with us, if you need to.

As long as you've got an internet connection you can:

  • View your current plan and change it if you want to
  • View your allowances for data, texts and minutes. You'll see what you've used, what's left and when they reset
  • See if you've spent any extra, outside of your allowances (e.g. on special numbers)
  • Keep a check on what you spend if you're abroad
  • View your next bill amount and date, plus you can look back at your older bills too
  • See itemised call lists
  • Buy additional Bolt-ons for data, texts and minutes, if ever you need a top up. Once you've bought any Bolt-ons the app will show you if they're active/when they expire
  • Set yourself a monthly Smart Cap spending limit
  • Message our support team if you need help - then get back to us whenever's convenient for you

Once the app is fully launched it'll be free to download from the Google Play, or iPhone App Store. To find it, just search for 'Plusnet Mobile'.

It's easy and quick to set the app up. Once you've downloaded the app simply launch it, then follow the step-by-step set up instructions to log into your account. (You don't need a SIM in your phone to use the app, but you'll need one to request a Bolt-on via SMS).

Our app is available for use on mobile phones* and can be downloaded for tablets. However, please bear in mind that our app isn't yet fully optimised for tablets, so your experience may be different. *iPhone 4s and above on iOS 9.3 or later and Android smartphone on Android 4.4.3 or later.

We've aimed to keep our app size as small as possible. Once we've fully launched it you'll be able to find details of the app's size and technical details at the Google Play or iPhone App Store.

For your peace of mind and security our app uses 2 factor authentication. If you've not accessed the app for 40 days you'll be automatically logged out, plus you can log out from the Account section of the app.

For more details about your privacy and security whilst using our app read our App Terms and Conditions.

When you open the app you'll see, your current usage and remaining allowances for data, minutes and texts. To refresh this information, just pull down on your mobile screen.

No one likes an unexpected bill. Smart Cap lets you limit the amount you spend each month, outside of your allowances (i.e. some types of premium calls and texts aren't included in your plan). By setting a cap and keeping an eye on your data, texts and minutes allowances using the app you can make sure you don't overspend.

We'll email and/or drop you an SMS when you're close to the Smart Cap limit, if you've set one. You can then either increase your Smart Cap amount using the app, or wait until your next bill date, when we'll reset your Smart Cap.

They're a really quick and handy way to top up with more data, texts or minutes for the month - if you’ve run low on your allowance. Just click on 'Bolt-ons' within the app.

You can then choose:

  • What you want to top up – data, texts, or minutes (you can choose as many as you like)
  • The amount to top up by

We'll show you the cost of each Bolt-on, so you decide how much to spend. Once you've bought a Bolt-on it'll appear at the top of the 'Bolt-on' screen on your app, with the date it was added, plus the date your Bolt-ons expire. You'll also see any 'active' Bolt-ons shown as part of your allowance on your app's 'Home' screen.

Yes, you'll need to be connected to the internet via 3G, 4G or Wi-Fi.

If you're trialling the beta version of our app, please send your feedback to https://www.surveymonkey.co.uk/rr/RSJLFFB

If you've found a problem with the full launch version of the app, we'd welcome your feedback. The easiest way is to let us know is simply by messaging us, using the app (click on 'Help'). Before you speak to us, it's best make a note of the following, as it'll save time:

  • Details of the problem you're having / what the bug is
  • The operating system you're using (i.e. is it Android or iOS)?

Our support team will help you with your query. We'll then investigate the bug you've found and work on fixing it.

By using the Plusnet Mobile App you agree to our End User Agreement, Privacy Statement and Open Source Information.