Plusnet Mobile App

FAQs

Our mobile app is a quick and easy way to keep track of your account and get in touch with us whenever you need to.

If you've got an internet connection, you can do all of the following:

  • View and change your current plan
  • View your allowances for data, texts and minutes. You'll see what you've used, what's left - and when your allowances reset
  • See if you've spent any extra outside of your allowances
  • Keep an eye on what you spend if you're abroad
  • View your next bill amount and date, and review any past bills
  • See itemised call lists
  • Buy additional Bolt-ons for data, texts and minutes if ever you need a top up. Once you've bought a Bolt-on, the app will show you when it's active and when it expires
  • Set yourself a monthly Smart Cap spending limit

The app is free to download from the Google Play and iPhone App Store. Just search 'Plusnet Mobile' to find it.

You'll need to be a Plusnet Mobile customer with a Plusnet Mobile Account. To set it up is quick and easy:

  1. After you've downloaded the app, simply launch it, then follow the step-by-step set up instructions to log into your account.
  2. Log in with either:
    • Your Plusnet Mobile Number
    • Your Plusnet Mobile account number and password (for the Plusnet Mobile account you'd like to log in to)
  3. You can choose to receive an access code by SMS or email
  4. Once you've received your access code, enter it
  5. You don't need a SIM in your phone to use the app, but you'll need one to request a Bolt-on via SMS

And that's it. You won't have to log in again unless you don't use the app within 90 days, or you log out.

There sure is! If you have more than one account we've made it really easy for you to link and view all your accounts in one place. It gets even better – this means you don't have to keep logging in or out of each account. You can see them all at a glance.

Just follow these steps:

  1. Login in your Plusnet mobile app.

  2. Then login to one of your accounts.

  3. Go to Account (Account menu button) or open the Multiple Account list from the top of the Home screen (Home screen screenshot section).

  4. Then select Add account.

    App menu

  5. You will need to login to the account you want to add using the correct mobile or account number.

    Login screen

  6. We'll then send your access code which you'll need to enter.

    Please remember – to get your code by SMS you'll just need to use the phone or device with the SIM in for that account.

    Or if you want to get the code by email, you'll need to login to the email for that account.

  7. Once you're logged in – that's it! You can now switch between your accounts using the Multiple Account list. And you don't need to login in again.

  8. You can view up to five accounts in the app.

  9. Removing an account is easy. Just select the account you want to remove and logout.

  10. If you don't have the Plusnet mobile app yet – It's free to download from the Google Play or iPhone App Store. To find it, just search for Plusnet Mobile. To get set up, just follow our step-by-step guide

Our Mobile App is available for use on mobile phones* and can also be downloaded for use on tablet devices.

*iPhone 4s and above on iOS 9.3 or later and Android smartphone on Android 4.4.3 or later.

You can see the latest details of the app's size in the Google Play and iPhone App Store. We've aimed to keep it as small as possible, so it shouldn't take up too much of your storage.

For your peace of mind and security our app uses 2 factor authentication. If you've not accessed the app for 90 days you'll be automatically logged out, plus you can log out from the Account section of the app.

For more details about your privacy and security whilst using our app read our Mobile App Terms and Conditions.

You'll see your current usage information when you open the app. To refresh it, just pull your finger down on your mobile screen.

No one likes an unexpected bill. Smart Cap lets you limit the amount you spend each month, outside of your allowances (i.e. some types of premium calls and texts aren't included in your plan). By setting a cap and keeping an eye on your data, texts and minutes allowances using the app you can make sure you don't overspend.

We'll also email and/or drop you an SMS when you're close to the Smart Cap limit, if you've set one. You can then either increase your Smart Cap amount using the app, or wait until your next bill date, when we'll reset your Smart Cap.

They're a really quick and handy way to top up with more data, texts or minutes for the month - if you’ve run low on your allowance. Just click on 'Bolt-ons' within the app.

You can then choose:

  • What you want to top up – data, texts, or minutes (you can choose as many as you like)
  • The amount to top up by

We'll show you the cost of each Bolt-on, so you decide how much to spend. Once you've bought a Bolt-on it'll appear at the top of the 'Bolt-on' screen on your app, with the date it was added, plus the date your Bolt-ons expire. You'll also see any 'active' Bolt-ons shown as part of your allowance on your app's 'Home' screen.

Yes, you'll need to be connected to the internet via 3G, 4G, 5G or Wi-Fi.

Found a problem with our app? Let us know by sending an email to plusnet.mobile.app@plus.net.

To help us fix it faster, it'd be great if you could include the following information:

  • A full description of the issue and how you encountered it
  • A screenshot of the issue
  • Your account number or mobile number
  • The type of operating system your phone uses (such as Android or iOS, and the version number)
  • The name of your device (iPhone 8, Samsung Galaxy S9 etc)

We'll then get to work on trying to solve the problem.

By using the Plusnet Mobile App you agree to our End User Agreement, Privacy Statement and Open Source Information.

Search Help articles