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Plusnet Mobile App

FAQs

It's a quick and easy way to keep track of your account and get in touch with us, if you need to.

As long as you've got an internet connection you can:

  • View your current plan and change it if you want to
  • View your allowances for data, texts and minutes. You'll see what you've used, what's left and when they reset
  • See if you've spent any extra, outside of your allowances (e.g. on special numbers)
  • Keep a check on what you spend if you're abroad
  • View your next bill amount and date, plus you can look back at your older bills too
  • See itemised call lists
  • Buy additional Bolt-ons for data, texts and minutes, if ever you need a top up. Once you've bought any Bolt-ons the app will show you if they're active/when they expire
  • Set yourself a monthly Smart Cap spending limit. You can view your limit and track how much you've used

It's free to download from the Google Play or iPhone App Store. To find it, just search for 'Plusnet Mobile'.

You'll need to be a Plusnet Mobile customer with a Plusnet Mobile Account. To set it up is quick and easy:

  1. After you've downloaded the app, simply launch it, then follow the step-by-step set up instructions to log into your account.
  2. Log in with either:
    • Your Plusnet Mobile Number
    • Your Plusnet Mobile account number and password (for the Plusnet Mobile account you'd like to log in to)
  3. You can choose to receive an access code by SMS or email
  4. Once you've received your access code, enter it
  5. You don't need a SIM in your phone to use the app, but you'll need one to request a Bolt-on via SMS

And that's it. You won't have to log in again unless you don't use the app within 40 days, or you log out.

Our app is available for use on mobile phones* and can be downloaded for tablets. However, please bear in mind that our app isn't yet fully optimised for tablets, so your experience may be different.

*iPhone 4s and above on iOS 9.3 or later and Android smartphone on Android 4.4.3 or later.

We've aimed to keep our app size as small as possible. You can find details of the app's size and technical details:

  • At the Google Play or iPhone App store
  • Or by checking the app's details in your phone's 'settings' section

For your peace of mind and security our app uses 2 factor authentication. If you've not accessed the app for 40 days you'll be automatically logged out, plus you can log out from the Account section of the app.

For more details about your privacy and security whilst using our app read our Mobile App Terms and Conditions.

When you open the app you'll see, your current usage and remaining allowances for data, minutes and texts. To refresh this information, just pull down on your mobile screen.

No one likes an unexpected bill. Smart Cap lets you limit the amount you spend each month, outside of your allowances (i.e. some types of premium calls and texts aren't included in your plan). By setting a cap and keeping an eye on your data, texts and minutes allowances using the app you can make sure you don't overspend.

We'll also email and/or drop you an SMS when you're close to the Smart Cap limit, if you've set one. You can then either increase your Smart Cap amount using the app, or wait until your next bill date, when we'll reset your Smart Cap.

They're a really quick and handy way to top up with more data, texts or minutes for the month - if you’ve run low on your allowance. Just click on 'Bolt-ons' within the app.

You can then choose:

  • What you want to top up – data, texts, or minutes (you can choose as many as you like)
  • The amount to top up by

We'll show you the cost of each Bolt-on, so you decide how much to spend. Once you've bought a Bolt-on it'll appear at the top of the 'Bolt-on' screen on your app, with the date it was added, plus the date your Bolt-ons expire. You'll also see any 'active' Bolt-ons shown as part of your allowance on your app's 'Home' screen.

Yes, you'll need to be connected to the internet via 3G, 4G or Wi-Fi.

If you've found a problem, we'd welcome your feedback. Before you speak to us, it's best make a note of the following, as it'll save time:

  • Details of the problem you're having / what the bug is
  • The operating system you're using (i.e. is it Android or iOS)?

Our support team will help you with your query. We'll then investigate the bug you've found and work on fixing it.

By using the Plusnet Mobile App you agree to our End User Agreement, Privacy Statement and Open Source Information.