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    How to upgrade or change your mobile plan

    If you want to upgrade your mobile plan, here's what you need to know.

    Plan change FAQs

    Often spending extra? Finding you’ve got lots of data left at the end of the month? You could be better off switching to a different plan.

    If you take out one of our 12 month contracts, you can give us a call when you receive your end of contract notification and we’ll give you a free account review to let you know if your plan is right for you.

    Otherwise, be sure to keep an eye on your usage to make sure you’re getting the most for your money.

    You can do this by logging into My Account.

    Here you'll see a summary of your current allowance and what you've used so far.

    You can also check all your previous usage allowances too.

    If you’ve used all your allowance of data, minutes or texts you might need to get a Bolt-on. This will let you buy some extra allowance up front to last until the end of the month. If this seems to happen every month, you may want to change your mobile plan to help save you money.

    For information on your Plusnet Mobile contract, visit your mobile account.

    It’s really easy to change your plan. You can do this by logging into My Account.

    If you’re upgrading to a 12 month contract your new plan will start straightaway. 30 day rolling contracts will begin when your usage allowance refreshes for the next month.

    Just a heads up - you can only change your plan once each month.

    If you’re moving from 3G to 4G, you’ll need to give us a call to make the switch. We’ll then need to send you your new SIM and activate it before your plan begins.

    If you’d like to change to an applicable higher priced plan but keep the same handset, you just need to log into My Account.

    Here you can also change back to your previous plan if you’ve already switched.

    Once you’re half way through the minimum term of your contract, you can change to the next applicable cheapest plan, even if you haven’t changed to a higher priced plan before.

    You can only change to a plan of the same length. So, if you’ve got a plan with a 24 month minimum term, you can only switch to another one with a 24 month minimum term.

    If you want to switch from a 30 day SIM only plan, you’ll have to pay all applicable in-contract cancellation charges first.

    It’ll start from the date your plan usually refreshes each month. That’s the date your SIM originally started working when you signed up with us.

    If you are moving from 3G to 4G you’ll need a new SIM, we will have to send out and activate your new SIM before your new plan takes effect.

    Just get in touch with us to find out more.

    You can change to an applicable higher priced plan at any time during your contract, and with our 12 month contract you get even more flexibility. These allow you to move to a higher or lower plan, so long as you don’t go lower than your original.

    You can also move from a 30 day SIM only deal to a 12 month deal whenever you like, which you could find gives you better value in the long term.

    If you want to change your plan in the first nine months of your contract, just log into My Account.

    After month nine, you’ll need to call us on 0330 1239 123.

    If your SIM is damaged, lost or stolen we can send a replacement to you. There's usually a small fee for this, which is charged to your account. To order a replacement Contact Us.

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