Importing your contacts to a new phone

Help Mobile Setting up and using your Plusnet Mobile Importing your contacts to a new phone

You can move contacts over from your old phone to a new handset. However, this depends on your handset itself. For help on how to do this, please select from the below manufacturers:

Contact import information

Apple

  • Use the PC software for your current device to copy your content to your PC. The manufacturers website should help if you need it.
  • Backup your contacts and calendar appointments to a Google account or Hotmail or Exchange for business.
  • Insert your new Plusnet 4G SIM card into your iPhone.
  • Download the latest version of iTunes to your PC from apple.com/itunes.
  • Turn on your new iPhone and complete the setup by selecting your language and country, and choose whether to enable Location Services.
  • When asked, choose your Wi-Fi network. If you don't have a Wi-Fi connection, you can tap Connect to iTunes.
  • When prompted to set up your device, select Restore from iTunes Backup.
  • Connect your new iPhone to iTunes (on the same computer you used to back up your old device). iTunes will ask you to restore from backup or set up as new. Select the backup of your old device and choose Continue.

If you need more information, please refer to the manufacturers website.

Android

  • On your old phone, ensure your contacts are copied to your SIM card or memory card.
  • On your Android handset, navigate to your Contacts application.
  • Tap the Menu key.
  • Select Manage contacts and/or Import/Export.
  • Choose from available options (Import from storage, Import from SD card, Import from SIM card).
  • Choose where to save contacts to (e.g. sync with email account or save to phone).
  • Import will then begin automatically and will display how many contacts have been completed.

If you need more information, please refer to the manufacturers website.

Windows

  • On your old phone, ensure your contacts are copied to your SIM card.
  • On Start, swipe across and tap People.
  • Tap the menu button (3 dots) and then tap Settings.
  • Tap Import SIM contacts.
  • Once the contacts come in, the button will be dimmed.

If you need more information, please refer to the manufacturers website.

Still need help?

  • Chat to us online

    Online chat is currently unavailable, please choose another option.

    Please enable functional cookies to use this feature. You can change your cookie settings at anytime.

    Start chat

    Your browser's blocking online chat

    To chat to us, please switch off any ad blocking software.

  • Give us a call

    Our support phone lines are open 7 days a week.

    Call us