Plusnet Joe holding trophy

Multi-award-winning broadband provider

with UK based customer service

We are really proud of the awards that we have been given, including Best Service and Best Broadband and Phone Packages. It's proof to us that our hard work as one of the leading UK Internet service providers pays off and it's great to have our efforts recognised. Read about our awards here.

Broadband Genie Survey Awards - 2017

We are proud to announce that we scooped six awards at Broadband Genie’s sixth annual home broadband survey, including winning the title of Best Broadband Provider.

In the survey, taken by nearly 4,000 people, Plusnet also came out top for best technical support, best value, best customer care, most trustworthy and most recommended broadband service.

Plusnet CEO, Andy Baker, said: "Plusnet Winning six awards, all of which are voted for by customers, is absolutely fantastic. We are very proud. Thank you to everyone who voted for us, and to our staff who are so committed to making and keeping our customers happy."

  • Best Broadband Provider

  • Most Recommended Provider

  • Most Trustworthy Provider

  • Best Customer Care

  • Best Technical Support

  • Best Value Provider

 - Broadband Genie Survey Awards - 2017

Broadband Provider of the Year, Best Value Broadband Provider & Best Provider Customer Service - uSwitch Broadband and Mobile Awards 2017

We are over the moon to have claimed the title of Broadband Provider of the year at the 2017 uSwitch Broadband and Mobile Awards! We also picked up the winning gongs for Best Provider Customer Service, for the third time in a row, and Best Value Broadband Provider.

Ernest Doku, telecoms expert at uSwitch commented: "Plusnet is highly-rated overall, with good customer support and excellent online features. Their UK-based customer service team has a reputation for being the best in the industry, and Plusnet has won the Best Provider Customer Service award three years in a row now."

uSwitch Broadband and Mobile Awards 2017 - Broadband Provider of the Year, Best Value Broadband Provider & Best Provider Customer Service

Awards from previous years

2016

Best Broadband Service and Quality - Cable.co.uk Awards 2016

We’re thrilled to announce that Plusnet scooped the most awards at the 2016 Cable.co.uk Broadband Service Quality Awards, winning Best Broadband Provider, Best Customer Service, Best Reliability and Best Value.

Each of these categories was voted for by UK broadband customers, awarding Plusnet with the highest overall marks and the title of Best Broadband Provider for the second year running. This is fantastic recognition for Plusnet’s focus on great customer service.

  • Best Broadband Provider

  • Best Customer Service

  • Best Reliability

  • Best Value

Cable.co.uk Awards 2016 - Best Broadband Service and Quality

Best Broadband Service - uSwitch Broadband Awards 2016

We're delighted to announce that, for the second year running, Plusnet have won Best Customer Service, Best Broadband and Home Phone and Best Value Home Broadband at the uSwitch Broadband Awards.

Now in their eighth year, the uSwitch Broadband Awards winners are determined by a combination of consumer surveys, broadband speed tests and verdicts from a panel of expert judges. This recognition from uSwitch is a great achievement and reflects the pride we take in our products and customer service.

uSwitch Broadband Awards 2016 - Best Broadband Service

Most Recommended Provider & Best Value Provider - Broadband Genie

We've won two awards at Broadband Genie's Home Broadband Awards, which are the results of a survey of 6,000 broadband users, carried out by Censuswide and Broadband Genie. Please click here to view the full survey.

With 87% of our subscribers happy with the value for money they receive from Plusnet, our Best Value Home Broadband Award reflects the fact that, not only do we offer great deals, but these are backed up with excellent customer support and service.

And for the fifth time in a row, we also scooped the Most Recommended Broadband Provider Award, with 85% of our customers saying that they would recommend us to friends and family.

  • Best Value Provider

  • Most Recommended Provider

Broadband Genie - Most Recommended Provider & Best Value Provider

2015

Best Broadband Service - uSwitch Broadband Awards 2015

Pride in our products and Customer Service are really important to us at Plusnet. We're delighted that uSwitch have recognised this and add three more uSwitch awards to our collection in 2015: Best Customer Service, Best Value Home Broadband and Best Broadband and Homephone.

  • Best Customer Service

  • Best Value Home Broadband

  • Best Broadband and Home Phone

uSwitch Broadband Awards 2015 - Best Broadband Service

Best Value Broadband and Phone Provider & Best Customer Service - Simplifydigital Customer Choice Awards 2015

For the third year running, Plusnet have been selected as a winner at the Simplifydigital Customer Choice Awards, and for the second year running, we have picked up the 'Best Value Broadband and Phone Provider' and 'Best Customer Service' accolades.

Simplifydigital is the UK's only accredited switching service for digital TV, home phone and broadband, and the awards are based on customer feedback. In a survey of over 2,000 customers who switched using Simplifydigital in 2014, 65% of Plusnet respondents rated our service as excellent/good value for money and 64% rated our customer service as excellent/good.

  • Best Value Broadband and Phone Provider

  • Best Customer Service

Simplifydigital Customer Choice Awards 2015 - Best Value Broadband and Phone Provider & Best Customer Service

Best Broadband Provider & Best Budget Provider - Broadband Genie

We are delighted to announce that for the 3rd year running we have been awarded the Best Broadband Provider award, which saw Plusnet come top in 4 out of 5 survey categories voted on by Broadband Genie users across the country.

In addition our great value service also saw us awarded the Best Budget Provider 2015 by the judging panel due to our strong customer service levels and our broadband reliability.

  • Best Broadband Provider

  • Best Budget Provider

Broadband Genie - Best Broadband Provider & Best Budget Provider

Best Broadband Service - MoneySuperMarket Broadband Supers 2015

We're delighted to have won three of the MoneySuperMarket 'Super' awards: Best Value, Best Customer Service and Best Quality & Reliability, made even more special as they're based on votes from our customers. The awards are among those most respected in the industry and it's always great to see Plusnet recognised beside some of the biggest and well known brands.

  • Best for Customer Service

  • Best Value Broadband

  • Best for Quality and Reliability

MoneySuperMarket Broadband Supers 2015 - Best Broadband Service

Most Recommended & Best Value Broadband - Moneywise Home Finance Awards 2015

For the second year running, Plusnet have scooped the Most Recommended broadband provider at the Moneywise Home Finances Awards, with 90% of our customers willing to recommend us to their friends and family.

In addition, our reliability, fantastic customer service and strong offers mean that for the second year running we have also secured Best Value for Money.

We also achieved Highly Commended in the Fastest Broadband category, narrowly missing out on top spot.

Almost 14,000 Moneywise readers voted in the awards, which aim to find the best home finance and household service providers.

  • Most Recommended Broadband Provider

  • Best Value for Money Broadband

  • Highly Commended Fast Broadband

Moneywise Home Finance Awards 2015 - Most Recommended & Best Value Broadband

Highly Commended Broadband ISP - PC Pro Tech Excellence Awards

The readers of PC Pro have voted us Highly Commended in the Broadband Provider category of their Tech Excellence Awards. We achieved some excellent scores: 81% positive on customer support, 83% on reliability, 83% on value for money and 74% on speed, giving us an overall score of 82%.

The PC Pro Tech Excellence Awards are held annually and are the UK's biggest IT survey, so this is a truly fantastic achievement which really shows our customers love us, and we love them back!

PC Pro Tech Excellence Awards - Highly Commended Broadband ISP

Best Broadband Service - Cable.co.uk

We are pleased to announce that we have scooped a staggering five awards at the inaugural Cable.co.uk Broadband Awards.

Plusnet scored highly in all categories, securing us the overall title of Best Broadband Provider 2015. We also won Best Customer Service, Best Reliability, Best Value and Best Inclusive Calls.

More than 6,000 members of the public and a panel of in-house experts voted. Out of the five wins, four were in the categories voted for by the public, so these wins are a real testament to our focus on customer satisfaction.

  • Best Broadband Provider

  • Best Customer Service

  • Best Value

  • Best Reliability

  • Best Inclusive Calls

Cable.co.uk - Best Broadband Service

2014

Best Broadband Service - Moneywise Home Finance Awards 2014

Over 5,500 Moneywise readers recently took part in a survey to vote for their favourite providers in home finance and household service providers. We are delighted to have been voted as Winner in three categories:

  • Best Broadband for Service

  • Most Recommended Broadband

  • Best Broadband for Value for Money

Moneywise Home Finance Awards 2014 - Best Broadband Service

Best Value Broadband and Phone Provider & Best Customer Services - Simplifydigital Customer Choice Awards 2014

For the second year in a row, Plusnet have been recognised in the Simplifydigital Customer Choice Awards, this time picking up the 'Best Value Broadband and Phone Provider' and 'Best Customer Services' accolades. These are based on customer feedback from the UK's only Ofcom accredited switching service for digital TV, home phone and broadband.

To be recognised for these awards Simplifydigital used a comprehensive survey measuring the satisfaction of over 900 customers who had switched to a new provider within the last 12 months. Of 2,911 customers who switched suppliers using Simplifydigital in 2012 and 2013, 70% of Plusnet respondents rated our service as excellent/good value for money and 74% rated our customer service as excellent/good.

Simplifydigital Customer Choice Awards 2014 - Best Value Broadband and Phone Provider & Best Customer Services

Best Broadband Provider and Best Budget Broadband 2014 - Broadband Genie

We're delighted to announce that we've won two more Broadband Genie awards! After winning several awards in their 2013 survey, we've added a couple more to our cabinet including their prestigious Best Broadband Provider Award in association with PC Advisor magazine!

These awards mean a lot to us especially because customer satisfaction plays a key role in the judging process. We achieved very strong satisfaction results which showed that 81% of our customers would recommend us – the highest customer service rating in the survey. This in conjunction with our excellent speed test results, lead to the panel awarding us both the Best Budget Broadband and Best Broadband Provider 2014 awards.

Broadband Genie - Best Broadband Provider and Best Budget Broadband 2014

- uSwitch Broadband Awards 2014

Following on from last years success we've added two more uSwitch awards to our collection. This time for 'Best Value Home Broadband' and 'Best Customer Service'. The uSwitch Broadband Awards are recognised by both consumers and the broadband industry as a mark of quality and as a key point of differentiation.

uSwitch said: "Plusnet's customers were delighted with their friendly customer service, with UK-based contact centres and freephone calls."

uSwitch Broadband Awards 2014

2013

Overall Winner - Broadband Choices

Plusnet are proud to announce that we've won no less than seven awards in the 2013 Broadband Choices Customer Satisfaction Awards including 'Overall Winner' for both Phone and Broadband.

The awards are based purely on feedback from customers and so we are delighted to have scooped awards for 'Customer Service', 'Quality & Reliability', 'Value for Money', 'Speed of Activation', 'Online Security Features' and 'Best Home Phone'.

Broadband Choices concluded, 'The fact Plusnet also won Speed of Activation and Quality and Reliability suggests their customer's entire journey - from initial set-up to whatever time they choose to depart - is supported by a pretty well-oiled machine. One customer told us it's a "reliable service at a good price".'

  • Customer Service Winner

  • Homephone Overall Winner

  • Online Security Winner

  • Quality & Reliability Winner

  • Speed of Activation Winner

  • Value for Money Winner

Broadband Choices - Overall Winner

Best Value Broadband Provider 2013 - Simplifydigital Customer Choice Awards

Plusnet has been named 2013 winner of 'Best Value Broadband Provider' in the Simplifydigital Customer Choice Awards, which recognise the best UK digital services based on customer feedback.

Simplifydigital, the UK's only Ofcom accredited switching service for digital TV, home phone and broadband, used a comprehensive survey to obtain insight into the satisfaction of over 900 customers who had switched to a new provider within the last 12 months. Over the past 12 months more people switched to Plusnet through Simplifydigital than to any other provider, with 90% of customers generally satisfied and over 80% feeling that the service offered 'good' or 'very good' value for money.

Simplifydigital Customer Choice Awards - Best Value Broadband Provider 2013

Best Customer Rated Broadband 2013 - uSwitch

Plusnet has yet again picked up the 'Best Customer Rated Home Broadband' at the uSwitch.com Broadband Awards 2013. Over 2,000 people voted for this award so it's great to see real customer opinion being the proof of the products and services we deliver.

uSwitch - Best Customer Rated Broadband 2013

Best Broadband Provider and Best Budget Provider 2013 - Broadband Genie

Plusnet has swept the board in BroadbandGenie.co.uk Home Broadband Survey 2013. The survey polls consumer opinion and carries out thousands of speed tests before compiling results and we have come top with the highest ratings in all categories: technical support; customer service; reliability; performance and recommendation.

We have also been voted the Best Budget Provider. Broadband Genie is the UK's leading independent broadband, mobile broadband and smartphone comparison website.

Broadband Genie - Best Broadband Provider and Best Budget Provider 2013

2012

- Yorkshire Post Employer of the Year 2012

Plusnet was delighted to be awarded Employer of the Year at the Yorkshire Post's Excellence in Business Awards 2012. The judges said Plusnet was chosen because it manages to keep an informal and friendly culture alive despite employing over 700 people, and evolving into a nationally recognised brand. They also praised the fact every member of staff is encouraged to get involved.

Yorkshire Post Employer of the Year 2012

- ISPA Awards 2012

Plusnet, won the 'Best Consumer Fixed Broadband' award at this year's Internet Service Providers' Association (ISPA) awards.

The judges were impressed by Plusnet's flexibility, good range of services, value for money, 10 day cancellation and pre-configured routers.

ISPA Awards 2012

- Broadband Choices Awards 2012

Plusnet was named in eight out of ten of Broadband Choices' 2012 Customer Satisfaction Awards.

Plusnet was named top dog in the 'Best Value for Money' and 'Speed of Activation' categories and also appeared as runners up in a further six categories including Overall Winner, Quality, Reliability, Customer Service and Broadband Speed.

Over 11,000 respondents took part in the Broadband Choices annual survey in 2012.

Broadband Choices Awards 2012

Best Budget Broadband - PC Advisor ISP Awards 2012

We are delighted that we've been named as the PC Advisor Best Budget Broadband provider for 2012.

Every year, PC Advisor runs a web-based survey that asks readers to assess their home-broadband experience. The respondents of the survey rated us highly across the board, with 91% saying they would recommend Plusnet and a satisfaction rate of 97% overall.

PC Advisor ISP Awards 2012 - Best Budget Broadband

- uSwitch Awards 2012

Following on from our success in 2011, yet again we've beaten tough competition to win another 4 trophies at this year's prestigious uSwitch Broadband Awards. We claimed the 'Best Customer Rated Broadband Provider', 'Best Value Home Broadband', 'Most Reliable Service' and 'Most Likely to be Recommended' categories.

Ernest Doku, from uSwitch praised Plusnet's achievements by saying:

"These awards show that in a competitive market, some providers are managing to stand out from the crowd for all the right reasons, making it a compelling reason for consumers to select the right package.

"Our awards are predominantly voted for by customers who can provide an honest and objective opinion of their providers. Overall, as consumers we should always bear in mind to do our homework to ensure that we get the right package, at the right price."

uSwitch Awards 2012

2011

- 2011 Broadband Choices Customer Satisfaction Awards

Building on last year's success, Plusnet has been highly commended in 13 of the 14 award categories in the 2011 Broadband Choices Customer Satisfaction Awards including: 'Value for Money', 'Customer Service', 'Overall Customer Satisfaction' and 'Quality and Reliability'. Every award in the 'bundle' category praised Plusnet for our combined broadband and home phone service.

2011 Broadband Choices Customer Satisfaction Awards

- uSwitch Awards 2011

We're proud to announce that we've picked up no less than four uSwitch awards in 2011, these were: 'Best Customer Service', 'Most Likely To Be Recommended', 'Best Quality of Connection' and 'Best Overall Customer Satisfaction'.

uSwitch praised Plusnet saying "[We're] pleased to say that Plusnet has been successful in winning 4 of our 11 awards [...] It's great to see that your focus on value added services has paid off and consumers are recognising this".

uSwitch Awards 2011

- Broadband Genie Awards 2011

We're delighted that we've won 'Best Budget Broadband' at the Broadband Genie Home Broadband Awards 2011.

Highlighting that it wasn't just about being cheap, the judges concluded that "Plusnet has proven it is possible to offer cheap home broadband while also going above and beyond when it comes to customer care - something some of its larger rivals can learn from".

Broadband Genie Awards 2011

- PC Advisor ISP Awards 2011

To kick off 2011, we're pleased to announce that we've been recommended in the PC Advisor Home Broadband Survey.

The respondents of the survey highlighted both our good value and high average connection speeds. We are particularly pleased with the 94% satisfaction rate for our customer service, with a 96% satisfaction rate overall.

PC Advisor ISP Awards 2011

2010

- ISPA Awards 2010

We're delighted to have won the top industry accolade for Consumer Customer Service at this year's ISPA Awards. The judges were impressed with our flexibility and the effective way that we handle complaints. They were particularly impressed with the way we provide a geographic number for customers to contact our support teams.

ISPA Awards 2010

- Top10.com Broadband Awards 2010

For the second year in succession, we've won the 'Best Value Home Broadband' award at the Top10.com Broadband Awards.

This year the judges commented "Plusnet win this award for the second consecutive year in recognition of their continued commitment to offering a quality, stand-alone home broadband service with a low annual cost".

Top10.com Broadband Awards 2010

- uSwitch Awards 2010

This year we've collected two more uSwitch awards, this time for 'Best Technical Support' and runner-up for 'Overall Customer Satisfaction'.

According to the uSwitch 2010 Broadband Customer Satisfaction Report we're helping set the pace for customer satisfaction.

uSwitch Awards 2010

- Broadband Choices Awards 2010

We came highly commended in 6 categories in this year's Broadband Choices Awards including: 'Value for Money', 'Overall Customer Satisfaction' and 'Quality and Reliability'.

We were also praised for our customer service, technical support, speed of service activation and the clarity of our pricing and billing.

Broadband Choices Awards 2010

2009

- Top10.com Broadband Awards 2009

In September we won another award to add to our collection - at this year's prestigious Top10.com Broadband Awards we picked up the award for 'Best Value Home Broadband'.

Our Plusnet Value package impressed the judges, who commented "Good value is not just about the price on the box and Plusnet's Value Broadband package includes all the trimmings... Plusnet show that there's more to value than upfront costs".

Top10.com Broadband Awards 2009

- uSwitch Survey Awards 2009

We've added two more uSwitch awards to our collection.

We're proud to announce that we've won 'Best Quality of Connection' and have come runner-up in 'Overall Customer Satisfaction' in the 2009 customer satisfaction survey.

uSwitch Survey Awards 2009

2008

Reader Awards 2008 - PC Advisor Recommended

Plusnet are proud to have been voted joint second in the 'Best overall ISP' section of this years PC Advisor Reader Awards.

We've also picked up a Recommended badge for 'Best broadband deal' section where we tied second place.

PC Advisor Recommended - Reader Awards 2008

Shortlisted for Best ISP - PC Pro Awards 2008

We've been shortlisted in the Best ISP category in the PC Pro Awards. The results are compiled from the UK's largest independent survey of IT customer satisfaction, so we're always happy to be involved.

PC Pro Awards 2008 - Shortlisted for Best ISP

- Top 10 Broadband Awards No.1 Small ISP

"Plusnet's dedication to offering a mix of tailor-made home and gaming broadband packages and excellent customer services really impressed the judges. As a small ISP, Plusnet have the flexibility to offer a greater degree of bespoke service to their customers making them a key player in the UK broadband market."

Top 10 Broadband Awards No.1 Small ISP

- uSwitch.com Broadband Customer Satisfaction Survey Overall Winner March 2008

We were voted number one in 9 out of 11 categories on the uSwitch survey, helping us claim the overall winner's crown for the second year running.

uSwitch.com Broadband Customer Satisfaction Survey Overall Winner March 2008

- 2008 ISPA Awards Best Consumer ISP Winner

"The judges agreed that Plusnet put their customers first with transparent usage allowances rather than vague Fair Usage Policies and their self-developed traffic management system. The judges also felt that Plusnet's one month contracts were very beneficial to consumers."

2008 ISPA Awards Best Consumer ISP Winner

Best Broadband Provider in the UK 2008 - Broadband Choices

"We weren't surprised to see Plusnet at the top of the table. Being a relatively small provider compared to other contenders allows them to really focus on customer service."

Broadband Choices - Best Broadband Provider in the UK 2008

- 2008 ISPA Awards Best Consumer ISP Finalist

For the ISP which provides the most outstanding services for consumers.

2008 ISPA Awards Best Consumer ISP Finalist

- 2008 ISPA Awards Best Business ISP Finalist

For the ISP which provides the most outstanding services for businesses.

2008 ISPA Awards Best Business ISP Finalist

- 2008 ISPA Awards Best Business Broadband Finalist

For the ISP which provides the best broadband service for businesses.

2008 ISPA Awards Best Business Broadband Finalist

2007

Best Broadband Provider - Computer Shopper 2007 Reader Awards

Plusnet received the top award with an 86% overall rating. This award was voted for by the readers of Computer Shopper, the most popular PC magazine in UK stores.

Computer Shopper 2007 Reader Awards - Best Broadband Provider

- Custom PC magazine 'Best Internet Service Provider 2007'

Particularly high marks were awarded to Plusnet for its good-value prices and easy setup.

Custom PC magazine 'Best Internet Service Provider 2007'

- uSwitch.com Broadband Customer Satisfaction Survey Overall Winner May 2007

"Small is beautiful - Plusnet leapfrogs the big boys to win the crown of Best Overall Provider with 78% of customers satisfied"

uSwitch.com Broadband Customer Satisfaction Survey Overall Winner May 2007

- uSwitch.com Broadband Customer Satisfaction Survey Information Quality During Sign-up Winner May 2007

Plusnet was voted the winner in this category for providing quality information for potential customers.

uSwitch.com Broadband Customer Satisfaction Survey Information Quality During Sign-up Winner May 2007

- uSwitch.com Broadband Customer Satisfaction Survey Supplier Most likely to be recommended Joint Winner May 2007

Plusnet customers are highly likely to tell their friends about our service.

uSwitch.com Broadband Customer Satisfaction Survey Supplier Most likely to be recommended Joint Winner May 2007

Best Mac-Friendly ISP nominee 2007 - Macworld Magazine

Our dedicated Apple Mac support led to us being nominated as one of the UK's best ISPs for Apple Mac users.

Macworld Magazine - Best Mac-Friendly ISP nominee 2007

2006

Highest Overall Customer Satisfaction - uSwitch.com Broadband Customer Satisfaction Survey Overall Winner

YouGov surveyed 16,000 broadband users and overall satisfaction was high - 92% of Plusnet customers are generally happy with their provider and the service they get.

uSwitch.com Broadband Customer Satisfaction Survey Overall Winner - Highest Overall Customer Satisfaction

Internet Service Provider of the Year - Finalist - Comms Channel Awards 2006

Plusnet has included VoIP calls as part of its broadband products, leading to recognition in these prestigious national awards.

Comms Channel Awards 2006 - Internet Service Provider of the Year - Finalist

Best for Customer Service - Customer Award - PC Advisor 2006

"The providers that ranked highly in terms of tech support nabbed a fair share of satisfaction points when it came to customer service."

PC Advisor 2006 - Best for Customer Service - Customer Award

2005

Highly Commended ISP Award - PC Pro Awards 2005

"PC Pro honoured Plusnet with this Highly Commended consumer award, for excellent customer service and great value pricing"

PC Pro Awards 2005 - Highly Commended ISP Award

Information and Communications Technology Award - Sheffield Business Awards

"Securing the honour with its Workplace business solution ... Plusnet was recognised as demonstrating a leading use of technology."

Sheffield Business Awards - Information and Communications Technology Award

2004

Best Consumer ISP & Customer Service Award - Future UK Internet Awards

"Plusnet has led a price revolution in the consumer market, and ... has continued to deliver in the key areas of reliability, speed and customer service."

Future UK Internet Awards - Best Consumer ISP & Customer Service Award

Best Broadband ISP - PC Pro Magazine

"What stunned us was the sheer number of people who weren't just 'satisfied' with Plusnet's service but 'very satisfied'"

PC Pro Magazine - Best Broadband ISP

- Sunday Times Buyer's Guide 4 Stars

Bargain high-speed service for online gamers and web junkies. Serious surfers need a high-speed broadband connection - and they are well catered for by Plusnet...

Sunday Times Buyer's Guide 4 Stars

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