How to get support online and contact us
Online help and support
Our online help is always here whenever you need it. For quick fixes and step by step guides visit help and support
Sign Language service
InterpretersLive! lets you make and receive calls via an interpreter. Contact us using British Sign Language
Plusnet community
Our lovely customers always have useful tips to share to help you out.
Chat to our community
Contact our team
Can’t find what you need? Give our friendly customer service team a call on 0330 1239 123
Report a problem by text
The quickest way to report a service issue is to send us a text message.
- For broadband problems Text HELP to 0780 000 8121
- For home phone problems Text PHONE to 0780 000 8121
We’ll run tests to see what’s going on and get in touch.
Charges may apply at your standard rate. Call backs available Mon-Sun 8am to 7.30pm
Bills and payments. Contract details. Exclusive deals. Latest perks.
Make a complaint
If there’s anything you’re not happy with, our Complaints Code of Practice explains how to make a complaint and what we’ll do to put things right. You can also log in and submit a complaint form or call us on 0330 1239 123
