Plusnet Mobile is joining forces with EE, the UK’s best network

Your existing plan will continue for now so no need to worry about loss of service. Our mobile services will be closing over the coming months, so you will need to switch to another provider in the future.

Plusnet and EE are part of the same family that’s why Plusnet Mobile is powered by EE. We’ve now joined forces to offer great EE SIM only deals.

EE are the UK’s best network and that’s just one of the many reasons why we think you’ll be in the best hands.

You can now count on EE to get a great deal more

• EE have been voted the number one network for nine and a half years in a row
• Flexible 30 day deals with unlimited minutes and texts
• EE Stay Connected data - keep using essential apps and maps even when your data runs out
• Expert advice in over 300 stores
• UK based Customer Support
• Do more on your device with superfast 5G
• Manage your account on the go with My EE app

Verify EE claims

Here’s some information to help with your options:

You can switch your mobile service to EE

We’ve loved having you with us and moving your service to EE means you’ll still be part of our big mobile family. It’s easy to switch and we’ll be with you every step of the way.

EE are the UK's best network, so you'll also able to take advantage of all their great benefits and features.

It gets even better! To say thanks for switching, you'll get exclusive and amazing value EE SIM only deals and they’re only available to Plusnet Mobile customers.

It’s really easy to switch and you can take your existing mobile number with you too.

Start your switch and unlock your EE SIM only deals.

Or just give us a call on 0800 079 1133 and we’ll help you get sorted.

If you don’t want to move to EE

If you don’t want to move your mobile service to EE, you can choose to move to another provider, free of charge. No pressure, simple as that.

To find out details about your contract and any other outstanding payments:

• Text INFO to 85075
• Call us for free on 500 from your Plusnet mobile
• Call 0800 079 1133 from any other phone

Until you leave, you'll be billed as normal. After this, we'll cancel your service and stop billing you.

Our friendly advisors are always here to help. Just call us on 0800 079 1133.

You sure can. To keep your number, you’ll need a PAC code. Your PAC code allows you to transfer to your number to EE or another new provider. Text PAC to 65075 and you’ll get your code in less than a minute. Just add your PAC code as part of your order. It’s as easy as that.

You can switch your service to EE or move to another provider today. No need to wait until your contract ends as we won’t charge you a cancellation fee.

To find out details about your contract and any other outstanding payments:

• Text INFO to 85075
• Call us for free on 500 from your Plusnet mobile
• Call 0800 079 1133 from any other phone

If you want to switch more than one Plusnet SIM to EE, our advisors will help sort all your accounts and get you set up on your exclusive EE deals. Just give us a call on 0800 079 1133.

You can switch to an exclusive 30 day EE SIM only deal. All plans are flexible 30 day rolling contracts with unlimited minutes and texts and as much data as you’ll need. Follow the steps to unlock your exclusive EE SIM only deals.

You can’t switch your service or change your plan in the App, but you can still check your usage and billing information. To switch to EE, follow the simple steps to access your exclusive EE SIM only deals.

Until you leave you'll be billed as normal. When you switch to EE or another provider, we’ll cancel your service. We’ll let you know if there’s any outstanding charges and the date you’ll need to pay these.

You can find out if any fees apply and details about your contract by:

• Texting INFO to 85075
• Calling us for free on 500 from your Plusnet mobile
• Calling us on 0800 079 1133 from any other phone

All UK Mobile network operators have committed to closing their 3G networks. EE will be saying goodbye to 3G in 2024, so they can strengthen their newer and more reliable 4G and 5G networks. This means making the move over to 4G or 5G is easy when you switch to EE. Plusnet Mobile customers get exclusive access to a range of 4G and 5G EE 30 day SIM only deals. So, you’ll get the best plans, all on the UK’s best network. So, you’ll get the best plans, all on the UK’s best network. Unlock your EE SIM only deals.

If you’re reliant on 3G, and worried about your connection, get in touch.

We’ll help you every step of the way with your 4G and 5G SIM only options and your switch to EE.

1) Verify your account

We’ll text a security passcode to your mobile, just to check it’s you. Enter your mobile number.

2) Copy your unique code to unlock your exclusive deals

Your amazing 30 day EE SIM only deals can’t be found anywhere else, so you’ll need to copy your unique code to access them. Your code also helps us to keep everything secure.

That’s it, you can start your order.

3) You’ll get your new EE SIM

Your shiny new SIM will be sent by 2nd Class post. If you’re keeping your number, this will be transferred when you activate your EE SIM.

If you’re getting a new number, this will arrive with your EE SIM.

Your Plusnet contract will be cancelled, and you’ll be in the loving hands of EE, the UK’s best network. Don’t be a stranger mind.

Your Plusnet Mobile plan will continue as usual for now, so you don’t need to worry about loss of service.

To help you switch and get access to EE, the UK’s best network, we’re now offering all our customers some amazing and exclusive EE SIM only deals.

You can choose to move to another mobile provider. Whichever provider you choose, when you do leave us, you won’t have to pay any cancellation fees.

There’s no changes to Plusnet Broadband. You’ll continue to get the same great award-winning packages and customer support as part of your service. If you’re already with us, you can manage your service, check your bills and access exclusive deals in your Plusnet Broadband Account.

If you’re a new customer, check out our latest broadband deals.

If you don’t have Plusnet Mobile but you’re a Plusnet broadband customer, you can get access to a range of great value EE SIM only plans. With unlimited minutes, texts and as much data as you’ll ever need, Just give us a call on 0800 079 1133 and we’ll get you sorted.

As we’re part of the same family, EE also have UK-based customer support teams. They’re super helpful so you can rest assured you’ll always be in good hands. When your EE account is active you can download the My EE app and manage your account on the go 24/7.

If you change or remove your plan, you’ll get taken to the main EE site. To unlock your exclusive EE deals, just restart your order again from the Plusnet Mobile homepage.