The great value of Plusnet with the speed and reliability of EE

Your existing plan will continue for now so no need to worry about loss of service. You won’t be able to change your package or add any additional SIMs to your account. Our mobile services will be closing over the coming months, so you will need to switch to another provider in the future.

Plusnet and EE are part of the same family that’s why Plusnet Mobile is powered by EE. We’ve now joined forces to offer great EE SIM only deals.

EE are the UK’s best network and that’s just one of the many reasons why we think you’ll be in the best hands.

You can now count on EE to get a great deal more

• EE have been voted the number one network for ten years in a row
• Flexible 30 day deals with unlimited minutes and texts
• EE Stay Connected data - keep using essential apps and maps even when your data runs out
• Expert advice in over 300 stores
• UK based Customer Support
• Do more on your device with superfast 5G
• Manage your account on the go with My EE app

Verify EE claims

Here’s some information to help with your options:

You can switch your mobile service to EE

We’ve loved having you with us and moving your service to EE means you’ll still be part of our big mobile family. It’s easy to switch and we’ll be with you every step of the way.

EE are the UK's best network, so you'll also able to take advantage of all their great benefits and features.

It gets even better! To say thanks for switching, you'll get exclusive and amazing value EE SIM only deals and they’re only available to Plusnet Mobile customers.

It’s really easy to switch and you can take your existing mobile number with you too.

Start your switch and unlock your EE SIM only deals.

Or just give us a call on 0800 079 1133 and we’ll help you get sorted.

If you don’t want to move to EE

If you don’t want to move your mobile service to EE, you can choose to move to another provider, free of charge. No pressure, simple as that.

To find out details about your contract and any other outstanding payments:

• Text INFO to 85075
• Call us for free on 500 from your Plusnet mobile
• Call 0800 079 1133 from any other phone

Until you leave, you'll be billed as normal. After this, we'll cancel your service and stop billing you.

Our friendly advisors are always here to help. Just call us on 0800 079 1133.

PAC stands for Port Authorisation Code. Put simply, it’s a code you'll need if you want to keep your current mobile number when you switch to EE or another provider.

PACs are 3 letters and 6 numbers long and valid for 30 days. They look like:

ABC123456

Get it free in under a minute by texting PAC to 65075.

When you’ve unlocked your exclusive EE SIM only deals or selected an offer with another provider, just enter your PAC as part of your order.

Your number will then transfer when you activate your new SIM.

Don’t want to keep your number?

If you want a new mobile number when you switch services you’ll need a STAC ( Service Termination Authorisation Code).

STACs are 6 numbers and 3 letters long and valid for 30 days. They look like:

123456ABC

Get it free in less than a minute. Just text STAC to 75075.

Enter your STAC as part of your order and you’ll get a new number once your account has transferred to your new provider.

Just so you know, once you've used a STAC you won't be able to get your old number back. If you'd like to keep your current mobile number you should request a PAC.

You can switch your service to EE or move to another provider today. No need to wait until your contract ends as we won’t charge you a cancellation fee.

To find out details about your contract and any other outstanding payments:

• Text INFO to 85075
• Call us for free on 500 from your Plusnet mobile
• Call 0800 079 1133 from any other phone

You sure can. To keep your number, you’ll need a PAC code. Your PAC code allows you to transfer to your number to EE or another new provider. Text PAC to 65075 and you’ll get your code in less than a minute. Just add your PAC code as part of your order. It’s as easy as that.

You can switch to an exclusive 30 day EE SIM only deal. All plans are flexible 30 day rolling contracts with unlimited minutes and texts and as much data as you’ll need. Follow the steps to unlock your exclusive EE SIM only deals.

If you want to switch more than one Plusnet SIM to EE, our advisors will help sort all your accounts and get you set up on your exclusive EE deals. Just give us a call on 0800 079 1133.

Until you leave you'll be billed as normal. When you switch to EE or another provider, we’ll cancel your service. We’ll let you know if there’s any outstanding charges and the date you’ll need to pay these.

You can find out if any fees apply and details about your contract by:

• Texting INFO to 85075
• Calling us for free on 500 from your Plusnet mobile
• Calling us on 0800 079 1133 from any other phone

All UK Mobile network operators have committed to closing their 3G networks. Plusnet Mobile is powered by EE and will be saying goodbye to 3G in January 2024. This will allow EE to focus on providing faster and more reliable connections with 4G and 5G.

If I’ve got a 3G plan or 3G device how will the switch off affect me?

From January 2024 if you have a 3G plan or a 3G device, you’ll no longer be able to access our 3G network, so you won’t be able to access the Internet, use social media or messaging apps, such as WhatsApp, or make or receive video calls with family and friends. You will still be able to make and receive calls and texts on our 2G network.

If you have a 4G plan, you’ll still be able to use your mobile data to access the 4G Internet if you have a compatible 4G or 5G device. However, your Plusnet SIM doesn’t support 4G Calling so will revert to the 2G network when making calls and sending texts.

How can I get ready for the 3G switch off?

We want to make sure you are ready for the 3G Switch Off and get great value, flexible mobile plans. As Plusnet is part of the BT and EE family, we’ve joined forces with EE to create a range of exclusive SIM only deals featuring 4G Calling. Unlock your EE SIM only deals or call us on 0800 079 1133.

What is 4G Calling?

With 4G Calling, when you make or receive a call with a compatible device, your phone will stay on 4G.  This means you can continue using data at faster speeds during a call and your Internet connection will not slow down.

1) Verify your account

We’ll text a security passcode to your mobile, just to check it’s you. Enter your mobile number.

2) Copy your unique code to unlock your exclusive deals

Your amazing 30 day EE SIM only deals can’t be found anywhere else, so you’ll need to copy your unique code to access them. Your code also helps us to keep everything secure.

That’s it, you can start your order.

3) You’ll get your new EE SIM

Your shiny new SIM will be sent by 2nd Class post. If you’re keeping your number, this will be transferred when you activate your EE SIM.

If you’re getting a new number, this will arrive with your EE SIM.

Your Plusnet contract will be cancelled, and you’ll be in the loving hands of EE, the UK’s best network. Don’t be a stranger mind.

You can’t switch your service or change your plan in the App, but you can still check your usage and billing information. To switch to EE, follow the simple steps to access your exclusive EE SIM only deals.

There’s no changes to Plusnet Broadband. You’ll continue to get the same great award-winning packages and customer support as part of your service. If you’re already with us, you can manage your service, check your bills and access exclusive deals in your Plusnet Broadband Account.

If you’re a new customer, check out our latest broadband deals.

Your Plusnet Mobile plan will continue as usual for now, so you don’t need to worry about loss of service.

However, you won’t be able to upgrade your plan or renew your contract, so you will need to switch services in the future.

To help you switch and get access to EE, the UK’s best network, we’re now offering all our customers some amazing and exclusive EE SIM only deals.

You can choose to move to another mobile provider. Whichever provider you choose, when you do leave us, you won’t have to pay any cancellation fees.

When your EE SIM arrives put it in your handset and make a 60 second call to any number.

Just a quick ‘Hiya, how you’re doing? Bye for now’…… should do it.

This will start the activation process. Your mobile number will transfer on the following working day if your call is made before 5:30pm Monday to Thursday.

After 5.30pm on a Thursday or at any time over the weekend, your number will be transferred within two working days. Just so you know, we don’t transfer numbers on Bank Holidays.

Once you’ve made your call, put the EE SIM in a safe place and pop your Plusnet SIM back into your handset and use as normal.

When your Plusnet SIM shows 'No Service,' this means your number has transferred. You can now start using your EE SIM and get all the great benefits of being with the UK’s best network.

If you don’t have Plusnet Mobile but you’re a Plusnet broadband customer, you can get access to a range of great value EE SIM only plans. With unlimited minutes, texts and as much data as you’ll ever need, Just give us a call on 0800 079 1133 and we’ll get you sorted.

Once your new EE SIM has been fully activated and your number has transferred, your Plusnet Mobile account will close, so there’s no need to get in touch.

If you pay by Direct Debit, don’t cancel this just yet, as we’ll pay any refunds you may be owed direct to your bank account.

We’ll send you an invoice to confirm any refunds or outstanding payment you may owe. You’ll also get another invoice when your balance is £0.

If you change or remove your plan, you’ll get taken to the main EE site. To unlock your exclusive EE deals, just restart your order again from the Plusnet Mobile homepage.

As we’re part of the same family, EE also have UK-based customer support teams. They’re super helpful so you can rest assured you’ll always be in good hands. When your EE account is active you can download the My EE app and manage your account on the go 24/7.