HELLO. WE’RE PLUSNET MOBILE

HELLO. WE’RE PLUSNET MOBILE

WHAT’S HAPPENING?

On 29th November, LIFE Mobile joined forces with Plusnet, the award-winning phone and broadband company, to launch Plusnet Mobile.

WHO ARE PLUSNET?

Plusnet are a friendly, no-nonsense, award-winning communications provider. Born back in 1997, Plusnet has a simple belief that everyone deserves to pay a fair price and still get great customer service. They provide broadband, home phone and, TV to customers up and down the country, and pride themselves on going that extra mile for their customers. They can’t help but help!

See more here

WHY HAVE LIFE MOBILE AND PLUSNET JOINED UP?

LIFE Mobile have joined forces with Plusnet to make sure that customers continue to get great value plans along with award-winning customer service. We’ve worked together to make fantastic 4G plans which will be available to you. Plus you’ll have access to more great value products and special offers – see our plans here.

DO I NEED TO DO ANYTHING?

There’s nothing that you need to do.

Your mobile service will continue as normal and you’ll still be able to make and receive calls, send texts and browse the web. The only changes you’ll have seen are the network carrier name changing on your mobile from LIFE Mobile to plusnet, and emails about your account coming from Plusnet Mobile instead of LIFE Mobile.

WHAT DOES THIS MEAN FOR MY CONTRACT?

From the 29th November, you’re officially a Plusnet Mobile customer. Your contract has been transferred to Plusnet plc from EE Limited trading as LIFE Mobile.

You’ll now pay Plusnet Mobile instead of LIFE Mobile and all the services you get be provided by Plusnet.

We’ve also worked with Plusnet to create new terms and conditions, a copy is available here. These come into effect from 1st January 2017.

HOW DO I GET 4G?

Plusnet Mobile can unlock your 4G world. All the great value Plusnet Mobile plans are 4G. If you’re interested in one of these plans take a look at the plans or give us a call on 0800 079 1133.

WILL ANY OF MY ACCOUNT INFORMATION BE AFFECTED?

All your account information will remain as it was but your information has been transferred to Plusnet (in legal speak, they’ll become the “data controller”). Plusnet will now continue to provide the service to you.

Plusnet will continue to keep it and all your personal information secure and will use it for the same purposes as before.

There’s nothing for you to do, just continue to use your plans as you want.

WHAT WILL HAPPEN TO MY BILLS?

Your bills will now come from Plusnet Mobile instead of LIFE Mobile. Your payment details and dates won’t change and provided you stay on the same plan your Smart cap will remain at the amount you have set.

HOW DO I ACCESS MY ACCOUNT?

Don’t worry, you’ll still have access to ‘My Account’, you can log onto the new looking Plusnet Mobile page here.

ARE THERE ANY CHANGE IN THE PLANS PLUSNET MOBILE PROVIDE?

There are new 4G plans available, but if you’re happy with your current plan then there’s no need to change.

If you’ve got a handset or SIM plan where you’re still within your minimum contract period you’re interested in a new plan there’s a few things you need to know:

You’ll still be able to move between the current family of handset or minimum term tariffs in line with the same rules that apply today.

To get one of the new 30 day SIM only plans, you might need to pay an early cancellation charge, and then you can switch to a super new plan!