How to claim a Virtual Card or Reward Card
Select an option to get help claiming your card
The new Plusnet Virtual Card
How to claim your Virtual Card for broadband installed from 26th October 2026
The Plusnet Virtual Card
Your Plusnet Virtual Card is now a prepaid digital card, pre-loaded with money for you to spend however you like.
Once it's activated, you can use it online and in most places that accept Mastercard®.
What is the Plusnet Virtual Card?
Many of our broadband only offers include Virtual Cards, which can be claimed once your service is activated.
The Plusnet Virtual Cards are:
- digital cards are claimed online, they’re not physical cards.
- preloaded with cash to spend online and over the phone in most places Mastercard® is accepted.
- valid for 12 months from issuance. The card expiry date is shown on the front of the card found within your online account.
You'll only be able to claim a reward if a Plusnet Virtual Card was part of the deal when you ordered. This applies to orders placed directly on the Plusnet website or through one of our partner sites.
Changing to a different product or deal during sign-up may mean you're no longer eligible for the reward, or you're eligible for a different reward. If you try to sign up for multiple Plusnet Rewards you'll only be entitled to one, normally the last one you've chosen. We reserve the right to refuse to provide any Plusnet Reward.
A couple of weeks after we've activated your broadband service, we'll send an email with details of how to claim your card online.
You'll have up to 60 days from the date we send you your email to claim your Plusnet Reward.
To claim your Plusnet Virtual Card:
- for new customers, your broadband service must be installed, activated and up and running.
- for existing customers, your regrade must be complete.
Steps to claim
1. Look out for your claim email. We'll send you an email with instructions on how to claim your reward.
- For new customers, you'll receive this within around 30 days of your sale being completed.
- For existing customers, we'll send this after your 14-day cooling-off period ends.
2. From the date of your email, you’ll have 60 days to claim your Plusnet Virtual Card. Don't leave it too late as after 60 days, you'll no longer be able to claim.
3. With a Virtual Card there’s no postage needed as you’ll receive this digitally between 60 to 90 days, provided you're still an active Plusnet customer.
Once you’ve received your Virtual Card, you’ll need to register and activate it. After that, you can start spending straight away on groceries, home accessories, dining out, and much more. Whether you choose to treat yourself, your family, or your friends, the choice is yours.
Your Plusnet Virtual Card can only be sent to the email address listed on your order and account and can only be issued in the name of the account holder.
You'll receive your Virtual Card between 60 and 90 days of your claim, as long as you're still an active Plusnet customer.
Once you've received your Virtual Card, you'll need to register and activate it. After that, you can start spending straight away.
Once you've claimed and activated your digital card, you can start spending immediately online or over the phone in most places Mastercard® is accepted.
Your funds are available until the expiry date shown on the front of your card which can be found in your online account,12 months from issue. After expiry, any remaining funds are no longer available.
See the Plusnet Virtual Card full terms and conditions
Check your junk or spam folder first.
Call Cardholder Services on 0344 879 1069* or email plusnet@purecard.com
* Calls to this 0344 number are charged at the same standard rate as 01 or 02 landline numbers, even when calling from a mobile. When calling from a mobile, your telephone provider may charge you additional access charges for the duration of the call. Please always check with your mobile network provider what additional charges may apply when dialling us from your mobile.
* The Card is issued by GVS Prepaid Ltd, an Electronic Money Institution authorised in the UK by the Financial Conduct Authority with Firm Reference number 900230; pursuant to license from Mastercard International. Mastercard ® is a registered trademark of Mastercard International Inc. GVS Prepaid Ltd's company registration number is 09193070 and its registered office is at Westside, London Road, Hemel Hempstead, HP3 9TD.
The old Plusnet Reward Card
How to claim your Reward Card
The Plusnet Reward Card
The original Plusnet Reward Card is a physical card that’s posted to your address. Here's everything you need to know about how it works.
What is the Plusnet Reward Card?
Some of our broadband only offers include Reward Cards, which can be claimed once your service has activated.
The Plusnet Reward Cards are:
- physical cards sent to you in the post.
- preloaded with cash to spend online and in most high street stores displaying the Mastercard® logo but there are some limitations.
- valid until the expiry date shown on the front of the card, 12 months from being issued.
You'll only be able to claim a reward if a Plusnet Reward Card was part of the deal when you ordered. This applies to orders placed directly on the Plusnet website or through one of our partner sites.
Changing to a different product or deal during sign-up may mean you're no longer eligible for the reward, or you're eligible for a different reward. If you try to sign up for multiple Plusnet Rewards you'll only be entitled to one, normally the last one you've chosen. We reserve the right to refuse to provide any Plusnet Reward.
A couple of weeks after we've activated your broadband service, we'll send an email with details of how to claim your card online.
You'll have up to 60 days from the date we send you your email to claim your Plusnet Reward.
1. You'll be sent an email to the address you gave when you signed up with details on how to claim your card.
2. From the date of your email, you’ll have 60 days to claim your Plusnet Reward Card. Don't leave it too late as after 60 days, you'll no longer be able to claim.
You’ll then receive your physical Reward Card within 30 days of making your claim.
You'll need to activate your Reward Card online first within three months from being issued, otherwise you won’t be able to use it. If it isn't activated by then, you'll no longer have access to the funds.
New customers
1. You’ll receive an email from plusnet@purecard.com with instructions on how to activate the card online.
2. The email sometimes ends up in junk mail, so it's always worth checking there if you can't see it.
3. Follow the instructions in the email or from the letter you received with your card in the post to complete activation.
4. Once activation is complete, you can view your PIN.
The Reward Card is preloaded with cash to spend online and in most high street stores displaying the Mastercard® logo. The card can't be used for:
- cash withdrawal at a cash machine
- cash back at a till
- any customer activated terminals such as but not limited to pay@pump, toll roads, car parks or train ticket terminals
- subscriptions or automated periodic payments
- foreign exchange bureaus
- gambling
The funds on the card are available to you up to the expiry date shown on the front of your card, 12 months from being issued. Once the card expires, any remaining funds on the card will no longer be available.
See the full Plusnet Reward Card terms and conditions
Check your junk or spam folder first.
Call Cardholder Services on 0344 879 1069* or email plusnet@purecard.com
* Calls to this 0344 number are charged at the same standard rate as 01 or 02 landline numbers, even when calling from a mobile. When calling from a mobile, your telephone provider may charge you additional access charges for the duration of the call. Please always check with your mobile network provider what additional charges may apply when dialling us from your mobile.
* The Card is issued by GVS Prepaid Ltd, an Electronic Money Institution authorised in the UK by the Financial Conduct Authority with Firm Reference number 900230; pursuant to license from Mastercard International. Mastercard ® is a registered trademark of Mastercard International Inc. GVS Prepaid Ltd's company registration number is 09193070 and its registered office is at Westside, London Road, Hemel Hempstead, HP3 9TD.
The Plusnet Virtual Card
Your Plusnet Virtual Card is now a prepaid digital card, pre-loaded with money for you to spend however you like.
Once it's activated, you can use it online and in most places that accept Mastercard®.
What is the Plusnet Virtual Card?
Many of our broadband only offers include Virtual Cards, which can be claimed once your service is activated.
The Plusnet Virtual Cards are:
- digital cards are claimed online, they’re not physical cards.
- preloaded with cash to spend online and over the phone in most places Mastercard® is accepted.
- valid for 12 months from issuance. The card expiry date is shown on the front of the card found within your online account.
You'll only be able to claim a reward if a Plusnet Virtual Card was part of the deal when you ordered. This applies to orders placed directly on the Plusnet website or through one of our partner sites.
Changing to a different product or deal during sign-up may mean you're no longer eligible for the reward, or you're eligible for a different reward. If you try to sign up for multiple Plusnet Rewards you'll only be entitled to one, normally the last one you've chosen. We reserve the right to refuse to provide any Plusnet Reward.
A couple of weeks after we've activated your broadband service, we'll send an email with details of how to claim your card online.
You'll have up to 60 days from the date we send you your email to claim your Plusnet Reward.
To claim your Plusnet Virtual Card:
- for new customers, your broadband service must be installed, activated and up and running.
- for existing customers, your regrade must be complete.
Steps to claim
1. Look out for your claim email. We'll send you an email with instructions on how to claim your reward.
- For new customers, you'll receive this within around 30 days of your sale being completed.
- For existing customers, we'll send this after your 14-day cooling-off period ends.
2. From the date of your email, you’ll have 60 days to claim your Plusnet Virtual Card. Don't leave it too late as after 60 days, you'll no longer be able to claim.
3. With a Virtual Card there’s no postage needed as you’ll receive this digitally between 60 to 90 days, provided you're still an active Plusnet customer.
Once you’ve received your Virtual Card, you’ll need to register and activate it. After that, you can start spending straight away on groceries, home accessories, dining out, and much more. Whether you choose to treat yourself, your family, or your friends, the choice is yours.
Your Plusnet Virtual Card can only be sent to the email address listed on your order and account and can only be issued in the name of the account holder.
You'll receive your Virtual Card between 60 and 90 days of your claim, as long as you're still an active Plusnet customer.
Once you've received your Virtual Card, you'll need to register and activate it. After that, you can start spending straight away.
Once you've claimed and activated your digital card, you can start spending immediately online or over the phone in most places Mastercard® is accepted.
Your funds are available until the expiry date shown on the front of your card which can be found in your online account,12 months from issue. After expiry, any remaining funds are no longer available.
See the Plusnet Virtual Card full terms and conditions
Check your junk or spam folder first.
Call Cardholder Services on 0344 879 1069* or email plusnet@purecard.com
* Calls to this 0344 number are charged at the same standard rate as 01 or 02 landline numbers, even when calling from a mobile. When calling from a mobile, your telephone provider may charge you additional access charges for the duration of the call. Please always check with your mobile network provider what additional charges may apply when dialling us from your mobile.
* The Card is issued by GVS Prepaid Ltd, an Electronic Money Institution authorised in the UK by the Financial Conduct Authority with Firm Reference number 900230; pursuant to license from Mastercard International. Mastercard ® is a registered trademark of Mastercard International Inc. GVS Prepaid Ltd's company registration number is 09193070 and its registered office is at Westside, London Road, Hemel Hempstead, HP3 9TD.
The Plusnet Reward Card
The original Plusnet Reward Card is a physical card that’s posted to your address. Here's everything you need to know about how it works.
What is the Plusnet Reward Card?
Some of our broadband only offers include Reward Cards, which can be claimed once your service has activated.
The Plusnet Reward Cards are:
- physical cards sent to you in the post.
- preloaded with cash to spend online and in most high street stores displaying the Mastercard® logo but there are some limitations.
- valid until the expiry date shown on the front of the card, 12 months from being issued.
You'll only be able to claim a reward if a Plusnet Reward Card was part of the deal when you ordered. This applies to orders placed directly on the Plusnet website or through one of our partner sites.
Changing to a different product or deal during sign-up may mean you're no longer eligible for the reward, or you're eligible for a different reward. If you try to sign up for multiple Plusnet Rewards you'll only be entitled to one, normally the last one you've chosen. We reserve the right to refuse to provide any Plusnet Reward.
A couple of weeks after we've activated your broadband service, we'll send an email with details of how to claim your card online.
You'll have up to 60 days from the date we send you your email to claim your Plusnet Reward.
1. You'll be sent an email to the address you gave when you signed up with details on how to claim your card.
2. From the date of your email, you’ll have 60 days to claim your Plusnet Reward Card. Don't leave it too late as after 60 days, you'll no longer be able to claim.
You’ll then receive your physical Reward Card within 30 days of making your claim.
You'll need to activate your Reward Card online first within three months from being issued, otherwise you won’t be able to use it. If it isn't activated by then, you'll no longer have access to the funds.
New customers
1. You’ll receive an email from plusnet@purecard.com with instructions on how to activate the card online.
2. The email sometimes ends up in junk mail, so it's always worth checking there if you can't see it.
3. Follow the instructions in the email or from the letter you received with your card in the post to complete activation.
4. Once activation is complete, you can view your PIN.
The Reward Card is preloaded with cash to spend online and in most high street stores displaying the Mastercard® logo. The card can't be used for:
- cash withdrawal at a cash machine
- cash back at a till
- any customer activated terminals such as but not limited to pay@pump, toll roads, car parks or train ticket terminals
- subscriptions or automated periodic payments
- foreign exchange bureaus
- gambling
The funds on the card are available to you up to the expiry date shown on the front of your card, 12 months from being issued. Once the card expires, any remaining funds on the card will no longer be available.
See the full Plusnet Reward Card terms and conditions
Check your junk or spam folder first.
Call Cardholder Services on 0344 879 1069* or email plusnet@purecard.com
* Calls to this 0344 number are charged at the same standard rate as 01 or 02 landline numbers, even when calling from a mobile. When calling from a mobile, your telephone provider may charge you additional access charges for the duration of the call. Please always check with your mobile network provider what additional charges may apply when dialling us from your mobile.
* The Card is issued by GVS Prepaid Ltd, an Electronic Money Institution authorised in the UK by the Financial Conduct Authority with Firm Reference number 900230; pursuant to license from Mastercard International. Mastercard ® is a registered trademark of Mastercard International Inc. GVS Prepaid Ltd's company registration number is 09193070 and its registered office is at Westside, London Road, Hemel Hempstead, HP3 9TD.
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