Cookies settings successfully updated
You can change these settings at any time on our Cookie policy page. These settings apply to new cookies. If you'd like to remove existing cookies, this can be done in your browser settings.
Help with your account
Want to log into your account?
This section's here to help with questions about your Plusnet account. To log in, please go to the Member Centre.
What do you need help with?
General account questions
-
Moving home or office
All you need to know about moving your Plusnet services to your new place.
-
Using your Plusnet Member Centre, broadband and email usernames
This is where we’ll explain the differences between your account, email and broadband usernames and when you’ll need to use them.
-
Fixed price contracts
Everything you need to know about our new fixed price contracts.
Billing questions
-
Paying your Plusnet broadband, home phone and TV bill
All you need to know about paying for your Plusnet broadband, phone and TV.
-
Paying your Plusnet Mobile bill
All you need to know about paying for your Plusnet Mobile service.
-
Earn money back when you recommend us to a friend
Use My Referrals to recommend Plusnet to others and save yourself some money.
-
Billing changes
From September 2018 we’re changing our bills, and introducing some new features to make information simpler.