As Full Fibre uses the latest broadband technology the installation process is a little different than standard broadband.
For starters, you don't need a phone line to get connected. We run fibre cables from the BT Exchange straight to your home. This game-changing connection means you get ultrafast reliable speeds.
If you've already got a Full Fibre connection then we can get you activated remotely and you won't need an engineer. We'll get in touch to confirm the date your service will go live. You don't need to be at home for this.
If you need an engineer visit
If you don't have a Full Fibre connection then we'll need to arrange an Openreach engineer to visit your home or business premises to get one set up.
You can book an appointment as part of your order.
Here's a few important things you need to know about the installation and what to expect on the day.
Installing Full Fibre boxes
We'll fit one box inside and the other outside your home or business. The small box we'll fit inside your premises is an Openreach box called an ONT (Optical Network Terminal). This box needs to be close to your router and they'll both need to be near a plug socket.
We'll drill through your wall from the outside of your property so we can connect the Full Fibre boxes and cables.
You'll need to get the go-ahead from your landlord or property owner for us to drill.
Sometimes we may need outdoor access to your property if we need to do some external work. You don't need to be home or at your premises for this.
On the day of your appointment someone over the age of 18 will need to be at home or onsite and they'll need to let the engineer know where to install your connection.
If there's any building work or scaffolding that could get in the way, please get in touch before your engineer appointment.
If you've ordered a router we'll send this out by 1st class post and it will arrive before your installation date. It's small enough to fit through your letter box.
If you're upgrading your Plusnet package, or need any further help with your router see our router set up guides for Full Fibre.
If you're using your own router, please make sure it's compatible with our Full Fibre service.
Getting you online
Full Fibre installations usually take a couple of hours. Once your connection's all set up you can plug in your router to the Openreach box (ONT). Our engineer will finish up by testing your connection using one of your preferred devices.
That's it. You'll be good to go and can start enjoying your game-changing, ultrafast, reliable Full Fibre.
Take a look at our video which explains in 3 minutes what happens on the day of your installation.