Changing your Plusnet broadband product

Choose your new product on our Product Change page and follow the on-screen instructions.

A product change will be scheduled to take place on your next billing date, so it won't take any longer than a month.

Residential customers

You can switch between Unlimited Fibre and Unlimited Fibre Extra for free without affecting your current contract.

Legacy products (no longer sold)

Customers on a contracted product can switch to Unlimited without affecting their current contract.

Customers on a no-contract product can switch to Unlimted and choose whether to start a new contract.

If you switch from standard to fibre optic broadband:

  • You'll start a new 18 month contract
  • Installation is free if you take or have a Plusnet phone package, or £25 if you only take broadband
  • We'll send you a free router (P&P charge applies)

If you switch from a fibre product sold before 18th December 2012 to a current fibre product, you'll start a new 18 month contract.

Business customers

You can switch between products of the same type (standard broadband to standard broadband or fibre optic to fibre optic) for free without affecting your current contract. You may also choose to start a longer contract.

If you switch from standard to fibre optic broadband:

  • You'll need to choose between starting a new 12 month or 24 month contract
  • Installation is free and we'll send you a free router (P&P charge applies)

Yes, although you should be aware of the following:

  • Business to Residential: you must be out of contract or willing to settle the remainder of your current contract

To request this, choose the appropriate option from the following Help Assistant path:

Help Assistant > Customer Services & Billing > Account Management > Change or Upgrade Your Product

In the ticket we'll need you to confirm:

Business to Residential

  • You're no longer using your account for business purposes
  • If you're under currently under contract, that you're happy to pay this off

Residential to Business

  • Your company name and reasons as to why you require a business service