This article is not regularly maintained
This archived article may contain information that's not up-to-date. It's here so you can still refer to this older info, but it's not regularly maintained and our Customer Support Advisors won't be able to help with queries about it.
If you've got a question about this article, why not ask the Plusnet Community? Or, for the latest Help & Support articles, head over to plus.net/help
If you use Outlook 2007 on a laptop, you may have noticed that you can't send emails when connected to a different network (e.g. when on holiday or at a friend's house). This happens because our servers only allow Plusnet customers to use them. If you're connected to a different network, the server can't tell you're a customer. We'll show you how to fix this problem by switching on SMTP authentication.
- We do not recommend using public Wi-Fi hotpots to check or send email. Find out more in our Guide to staying safe online
- This service is not available to customers with a free dial-up account
- If you have multiple email accounts set up, you'll need to follow these instructions for each one
In Outlook 2007, go to Tools on the top bar and select Account Settings.
Select the account you want to edit from the list and click Change...
Click More Settings...
Select the Outgoing Server tab and tick My Outgoing server (SMTP) requires authentication. This will allow you to select This will allow you to select Use same settings as my incoming mail server.
Finally, click Next to finish editing your settings.
That's all you need to do! From now on you'll be able to send email from any network you connect your computer to.