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Send email from any connection - Windows Live Mail 2011

How to enable SMTP Authentication on Windows Live Mail 2011.

This article is not regularly maintained

This archived article may contain information that's not up-to-date. It's here so you can still refer to this older info, but it's not regularly maintained and our Customer Support Advisors won't be able to help with queries about it.

If you've got a question about this article, why not ask the Plusnet Community? Or, for the latest Help & Support articles, head over to Plusnet Help.

This article is not regularly maintained

This archived article may contain information that's not up-to-date. It's here so you can still refer to this older info, but it's not regularly maintained and our Customer Support Advisors won't be able to help with queries about it.

If you've got a question about this article, why not ask the Plusnet Community? Or, for the latest Help & Support articles, head over to Plusnet Help.

If you use Windows Live Mail 2011 on a laptop, you may have noticed that you can't send emails when connected to a different network (e.g. when on holiday or at a friend's house). This happens because our servers only allow Plusnet customers to use them. If you're connected to a different network, the server can't tell you're a customer. We'll show you how to fix this problem by switching on SMTP authentication.

  • We do not recommend using public Wi-Fi hotpots to check or send email. Find out more in our Guide to staying safe online
  • This service is not available to customers with a free dial-up account
  • If you have multiple email accounts set up, you'll need to follow these instructions for each one

  1. In Windows Live Mail 2011, right click on your email account and choose Properties from the menu.

    In Windows Live Mail 2011, right click on your email account and choose Properties from the menu.

  2. Choose the Servers tab, tick My server requires authentication and then click Settings.

    Choose the Servers tab, tick My server requires authentication and then click Settings

  3. Select Use same settings as my incoming mail server, and click OK.

    Select Use same settings as my incoming mail server and click OK.

  4. Finally, click OK to close the Properties window.

That's all you need to do! From now on you'll be able to send email from any network you connect your computer to.

This is an archived article and may contain information that's not up-to-date - more info

This is an archived article and may contain information that's not up-to-date - more info

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