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Monthly payment

  • a month for months, then
  • months contract
  • no annual contract

Monthly payment total

£xx

One-off payment

One-off payment total

£xx

Included with your package

Summary

Monthly payment

    One-off payments

    Plusnet Reward Card**
    Plusnet Reward Card** to say thanks for signing up
    Amazon gift card
    Amazon gift card to say thanks for signing up
    cashback icon
    Cashback to say thanks for signing up
    Today's payment
    Today's payment

    Business Broadband and Fibre Broadband service levels

    A simple summary of our Business broadband service levels.

    All dates provided relating to the installation and activation of your Broadband or Fibre Broadband service are estimates. We will do our best to meet these dates however we cannot guarantee your service will be activated on those dates.

    All our Broadband and Fibre Broadband services come with Standard Care (unless you chose to take Enhanced Care – see below). With Standard Care we aim to respond to any technical support queries raised via the Plusnet portal within 8 hours.

    If you chose to take our Enhanced Care service, Plusnet commit to a 1 "working hour" response for all technical support enquiries and 24 "working hours" resolution for any fault found to have originated within your broadband service.

    Where we fail to meet these service levels, we will compensate you with a maximum £20 service credit.

    If we've arranged an engineer visit to install your service or resolve a fault at a time pre-confirmed with you and we fail to keep that appointment, you will be entitled to compensation calculated on a pro-rata basis against your subscription fees.

    The maximum compensation claimable for each line is £180 per annum.

    See our Business Broadband Service Schedule for more details.

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