Plusnet email anti-virus protection

It scans every message sent to your Plusnet email addresses for viruses. Anything that looks suspicious will be ‘quarantined’ straight away.

It means we’ll stop anything scary getting to your inbox by holding on to it temporarily. We’ll keep it just in case you do need it, so we can send it on if you ask us to.

Yes, we’ll send you an email to tell you.

Everyone with a Plusnet email account can use it. All you need to do to turn it on is go to Spam, under Manage My Mail and switch it on.

We’re always updating our anti-virus detection to make sure it defends you from the latest email threats. If you’re looking for complete protection for your computer, take a look at Plusnet Protect.

As with any anti-virus scanner, it’s impossible to guarantee that nothing will get through to you. So make sure you stay aware when clicking links or opening attachments, especially if you don’t know the sender.

Email isn’t the only way to get a virus, so it’s always a good idea to have anti-virus scanners and firewalls installed on your computer as well. Take a look at our tips for staying safe online.

No, it doesn’t matter what operating system you’ve got. Our servers will scan the email before it gets anywhere near your inbox or computer.

All you need to do is reply to the email we sent within seven days of getting it.

When we get your reply, we’ll send the quarantined email along to your inbox. If this doesn’t work, copy and paste our original alert into a completely new email and send it to unquarantine@quarantine.plus.com

If you’re still having problems after trying this, get in touch with us.

No, if you’ve got Plusnet anti-virus switched on, you’ll always be sent an email when a message that’s been sent to you has been quarantined. You can switch off Plusnet anti-virus but we recommend you keep it on.