Plusnet email anti-virus protection
How will Plusnet anti-virus help?
It scans every message sent to your Plusnet email addresses for viruses. Anything that looks suspicious will be 'quarantined' straight away.
What does 'quarantine' mean?
It means we'll stop anything scary getting to your inbox by holding on to it temporarily. We'll keep it just in case you do need it, so we can send it on if you ask us to.
Will you let me know if an email sent to me has been quarantined?
Yes, we'll send you an email to tell you.
Can anyone use Plusnet anti-virus?
Everyone with a Plusnet email account can use it. All you need to do to turn it on is go to Spam, under Manage My Mail and switch it on.
Is it as good as an anti-virus I can buy?
We're always updating our anti-virus detection to make sure it defends you from the latest email threats. If you're looking for complete protection for your computer, take a look at Plusnet Protect.
As with any anti-virus scanner, it's impossible to guarantee that nothing will get through to you. So make sure you stay aware when clicking links or opening attachments, especially if you don't know the sender.
Email isn't the only way to get a virus, so it's always a good idea to have anti-virus scanners and firewalls installed on your computer as well. Take a look at our tips for staying safe online.
Does my computer need to be compatible with Plusnet anti-virus?
No, it doesn't matter what operating system you've got. Our servers will scan the email before it gets anywhere near your inbox or computer.
I think you might've quarantined an email I need. How do I get it to my inbox?
All you need to do is reply to the email we sent within seven days of getting it.
When we get your reply, we'll send the quarantined email along to your inbox. If this doesn't work, copy and paste our original alert into a completely new email and send it to email@example.com
If you're still having problems after trying this, get in touch with us.
Can I stop the quarantine notification emails?
No, if you've got Plusnet anti-virus switched on, you'll always be sent an email when a message that's been sent to you has been quarantined. You can switch off Plusnet anti-virus but we recommend you keep it on.