Change call plan
Changing your call plan now could mean you lose some of the call extras you added earlier, as some of our call plans include them as standard. It's worth double checking to make sure you get what you want.
You can use any email application for checking your Plusnet email, for example Outlook or Mac Mail.
You'll need to give a few more details when you're setting up your email application. They can be pretty confusing, so here's what to use.
* This is only available if you've got an active Plusnet broadband account
If your client doesn't support STARTTLS, then you can set SSL/TLS to Yes and set the outgoing port to 465.
If you've been with us a while, your domain might be '.force9.co.uk or '.free-online.net'. If so, change '.plus.net' to '.force9.net' or '.free-online.net' for both your incoming and outgoing servers.
IMAP and POP are ways you can download your emails from Plusnet systems to another email application. When you're setting things up, you'll need to choose which one to use.
Here's what they do.
The username and password for your main (or first) Plusnet email address are the same as your account username and password.
For a reminder of your account username, check the welcome email or letter we sent you when you joined Plusnet or set up your Plusnet email address. If you can't find it, get in touch with us.
If it's your password you've forgotten, enter your broadband account username or email address on our Forgot your password page and follow the steps.
Here are some guides for the more popular applications out there.
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