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    How to set up Plusnet email - what settings to use

    You can use any email application for checking your Plusnet email, for example Outlook or Mac Mail.

    Plusnet email setup FAQs

    You'll need to give a few more details when you're setting up your email application. They can be pretty confusing, so here's what to use.

      IMAP POP
    Incoming server
    Incoming port 993 995
    Outgoing server
    Outgoing port 587 (recommended) or 25 587 (recommended) or 25
    STARTTLS Yes Yes
    SMTP Authentication
    (only needed if you're sending emails from a non-Plusnet Internet connection)*
    Yes Yes

    * This is only available if you've got an active Plusnet broadband account

    If your client doesn't support STARTTLS, then you can set SSL/TLS to Yes and set the outgoing port to 465.

    If you've been with us a while, your domain might be ' or ''. If so, change '' to '' or '' for both your incoming and outgoing servers.

    IMAP and POP are ways you can download your emails from Plusnet systems to another email application. When you're setting things up, you'll need to choose which one to use.

    Here's what they do.


    1. Emails stay on the Plusnet system even after you've checked them on your computer
    2. Whatever you do with your emails happens on all the email applications and devices you're using
    3. You'll need to be connected to the Internet whenever you want to check your emails
    4. Best if you're using different devices for your emails, like an iPad or smartphone


    1. Emails stay on the Plusnet system until you check them on your computer
    2. Then your emails move from the Plusnet system to your computer
    3. They won't be on the Plusnet system anymore
    4. Your emails stay on your computer so you can read them even if you aren't connected to the Internet

    The username and password for your main (or first) Plusnet email address are the same as your account username and password.

    For a reminder of your account username, check the welcome email or letter we sent you when you joined Plusnet or set up your Plusnet email address. If you can't find it, get in touch with us.

    If it's your password you've forgotten, enter your broadband account username or email address on our Forgot your password page and follow the steps.

    Here are some guides for the more popular applications out there.

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