Change call plan
Changing your call plan now could mean you lose some of the call extras you added earlier, as some of our call plans include them as standard. It's worth double checking to make sure you get what you want.
You can use any email application for checking your Plusnet email, for example Outlook or Mac Mail.
Setting up your Plusnet email only takes three steps. First, you'll need to use Manage My Mail. This is where you'll set up your email address.
Secondly, decide on the mail platform you'd like to use.
Finally, you'll need to configure your email client to access your mailbox. You can see what settings you'll need to do this in the steps below.
When you first set up your email application for using your Plusnet email account, it'll ask you for your email username and password. They're usually your:
If you're adding an extra email address that you've set up in Manage My Mail, you'll need to use:
You'll need to give a few more details when you're setting up your email application. They can be pretty confusing, so here's what to use.
* This is only available if you've got an active Plusnet broadband account
If your client doesn't support STARTTLS, then you can set SSL/TLS to Yes and set the outgoing port to 465.
If you've been with us a while, your domain might be '.force9.co.uk or '.free-online.net'. If so, change '.plus.net' to '.force9.net' or '.free-online.net' for both your incoming and outgoing servers.
IMAP and POP are ways you can download your emails from Plusnet systems to another email application. When you're setting things up, you'll need to choose which one to use.
Here's what they do.
The username and password for your main (or first) Plusnet email address are the same as your account username and password.
For a reminder of your account username, check the welcome email or letter we sent you when you joined Plusnet or set up your Plusnet email address. If you can't find it, get in touch with us.
If it's your password you've forgotten, go to plus.net/forgotpassword/ and follow the steps.
A mailbox username looks like this: account username+mailbox name.
For a reminder of your username, check the email we sent when you created it.
You'll have chosen your password when you created the mailbox. If you're not sure what it is, reset it by logging in to Manage My Mail.
Here are some guides for the more popular applications out there.
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