From 1st July 2015, the cost of calling any of these numbers will be made up of two parts:
This is what we charge you, per minute, for connecting the call. The Plusnet access charge will be 7.98p per minute excluding VAT. This charge will only be applied to calls made to 084, 087, 08 and 118 numbers.
This is the remainder of the call charge. The organisation you are calling decides the service charge and must communicate it. For example, if the service charge was 20p per minute, the organisation you are calling might say "Calls cost 20p per minute, plus your phone company's access charge". Plusnet will publish the list of industry agreed service charges on our website from 1st July 2015.
By adding together the access charge and the service charge, you'll know exactly what the call will cost you.
Here's an example:
Our access charge is 9.58p per minute (7.98p per minute ex VAT). Let's say the service charge for a particular number you want to call is 20p per minute. In that case, you would see information like this:
"Calls cost 20p per minute plus your phone company's access charge."
In this particular example, the call would cost 20p per minute (the service charge), plus 9.58p per minute (the access charge). So the call would cost you 29.58p per minute.
If the call lasted for 2 minutes, the charge for the call would be 59.16p
Your call charges will be rounded up to the nearest whole penny on your itemised bill, just as they are today.
Ofcom only requires the new rules for 084, 087, 09 and 118 to apply to calls made from residential lines and consumer mobile phones. However Plusnet will be including our business customers in these changes so you can also benefit from the clearer charging structure.