4.1 Our Charges are set out in Our Price Guide. We update the Price Guide from time to time. You can obtain up to date copies by referring to Our website or calling customer services.
4.2 All Our Charges are exclusive of VAT. You shall pay an amount inclusive of any VAT.
4.3 You may pay Charges in two different ways. You will pay for certain Services as a Monthly Account and You may pay for other Services as a Pay As You Go Account.
4.4. Monthly Account
4.4.1 We will make the bill for Your Monthly Account available to You every month by a method of Our choosing, currently by electronic means. You must pay Your bill by the date set out on it. Additional Services and Additional Commitment Services may be charged in arrears or in advance, as set out in Our Price Guide. Other Charges are for the month just passed and any earlier time if not previously charged for.
4.4.1A You may, in Our total discretion, be able to set up periodic, recurring payments to pay the bill for Your Monthly Account. For example, You could set up recurring payments so that You pay the bill for Your Monthly Account on a set day of the month or by equal weekly or fortnightly instalments, as may be agreed with Us. If such periodic payments are agreed by Us and set up, We will send you a notification that payment is about to be taken from the valid credit or debit card that you supplied details of to us by sending a message to Your SIM Card or by sending an email to the email address that You provide. The total amount owing under Your monthly bill must still be paid by the date set out on it.
4.4.2 If, in Our total discretion, we choose to make Your bill available to You by post, We will make the bill available to You by sending the bill to the postal address that You registered with Us when You joined or, if You have notified Us of a change in postal address, to that new postal address.
4.4.3 We will make the electronic bill available to You through an online account. We will set up Your online account for You using the details you provided when you entered into this Agreement. We will assign You a user name and a random password for Your online account. Once We have set up Your online account, We will inform you of the details of Your online account by sending a message to Your SIM Card and/or by sending an email to the email address you provide and/or by sending a letter to Your postal address. Your online account will tell You the date that Your bill is to be made available to You each month. In addition to this, You can ask Us to send You a monthly notification that Your bill is ready to be viewed. That notification may be by sending a message to Your SIM Card or by sending an email to the email address that You provide.
4.4.4 If You have not paid Your bill by the date set out on it You may have to pay a late payment Charge. We won't ask You to pay this Charge if You make a part payment as described in point 4.4.7 below. You will also have to pay the reasonable costs (including debt collection agency costs) of collecting any late payment from You.
4.4.5 If You don't pay any bill by the date set out on it, You will have broken an important condition which is a fundamental part of this Agreement between You and Us and this will entitle Us to:
(i) suspend Your SIM Card from the Network; and/or
(ii) terminate this Agreement immediately and charge You a Cancellation Charge.
4.4.5A In Our total discretion, we may suspend Your Monthly Account for a period of time agreed by Us if You have not paid Your bill within 60 days of the date that payment of that bill was due (as set out on the bill). During such period of suspension, You will not accumulate or be required to pay further bills for Your Monthly Account. However, You will remain responsible for paying the bill that was due and unpaid when the suspension commenced. In order to recommence Your Monthly Account, You will have to pay the bill that was due and unpaid when the suspension commenced. Once you have exited suspension, Your Monthly Account and your responsibility to pay the bill for Your Monthly Account will resume. If you were within Your Minimum Term when such suspension occurred, then on the expiry of the period agreed by Us under this condition 4.4.5A, Your Minimum Term will be extended by the period of days that Your Monthly Account was suspended. If the suspension under this condition 4.4.5A lasts for more than 60 days, You may have to pass a credit check to recommence Your Monthly Account.
4.4.6 In addition to our rights under 4.4.5, if You do not pay a bill within the first six months of the Minimum Term We may:
(i) place Your Equipment on a blacklist so that it cannot be used on any network within the United Kingdom, including Ours, except for making emergency calls and using Wi-Fi. We will give You reasonable Written Notice before We do this, which may be by SMS. We will remove the Equipment from this blacklist once You have paid the bill and/or any Cancellation Charge which We have charged You; and
(ii) Remotely disable Your Equipment so that it can no longer be used on any network, except for making emergency calls. We will give You reasonable Written Notice before We do this, which may be by SMS. We will enable Your Equipment once You have paid the bill and/or any Cancellation Charge which We have charged You. We may charge You the cost of enabling the Equipment except where something in point 4.4.7 has happened. We can change Your Payment Terms as a condition of this.
4.4.7 Points 4.4.5 and 4.4.6 will not apply if You have a genuine dispute with Us and before the date by which Your bill must be paid, You have written (see point 9.6) to Us setting out the details of Your dispute, including the amount of Your claim against Us and the amount You intend to withhold as disputed. If the amount You intend to withhold is less than the total amount You owe Us then You must pay the difference by the date set out on the bill. If You don't, then We can terminate this Agreement immediately.
4.4.8 Our rights set out in here are in addition to any other legal rights We may have against You.
4.4.9 You may have to pay additional Charges, the amount of which is set out in Our Price Guide, for example: the Charge to reconnect You to the Services (see point 6.3); or the Charge for a paper or paper itemised bill; or the Charge if You try to pay Your bill and that payment fails. (See point 4.4.4).
4.5. Pay As You Go Account
4.5.1 We may allow You to pay for some Services in advance on a pay as you go basis. When You top up with pay as you go credit, We will apply credits to Your Pay As You Go Account, and deduct Charges from that credit for those Services You pay for using this Account. We will deduct Charges from that credit at Your Price Plan Charges rate but in accordance with these Pay As You Go Account conditions.
4.5.2 We reserve the right to use credit balances from Your Pay As You Go Account to offset any amount You may owe Us for Services You pay in arrears. Pay as you go balances will only be applied against Your Monthly Account where Your Monthly Account is put into suspension for non payment, or in accordance with point 4.8.
4.5.3 As Charges are incurred they will be deducted from amounts credited against Your Pay As You Go Account. Charges are deducted at the time that You use a Service for which there is a Charge. If You have selected Additional Services or Additional Commitment Service with a periodic service Charge, the Charge will be deducted at the time(s) and for the period(s) set out in Our Price Guide. You are responsible for all Charges correctly deducted in accordance with this point 4.5.3.
4.5.4 If, at the time We attempt to deduct a periodic Charge from Your Pay As You Go Account, You do not have enough credit on Your Pay As You Go Account to pay that Charge, that Charge will fail and You will not be able to use the Service for which We were attempting to Charge You.
4.5.5 When all credits on Your Pay As You Go Account have been used You will not be able to make further use of those Services which You have chosen to pay for as you go until a further sufficient credit is made to Your Pay As You Go Account. You will still be able to use those Services for which unused Allowances apply. You will also be able to make calls to the emergency services and to Us whilst Your SIM Card is connected to the Network. You may still receive calls and text messages (except for any reverse billed Services) whilst Your SIM Card is connected to the Network.
4.5.6 You must also have sufficient credit on Your Pay As You Go Account to enable You to make a call of one minute's duration, to send (or receive) the Service in question or to send or receive a minimum of 24 kilobytes of data. Minimum balances reserved for the first Service activated will not be available for any subsequently activated yet concurrently used Service. Services used simultaneously will be charged for simultaneously. We will not pay interest on top up credit held on Your Pay As You Go Account.
4.5.7 We will not refund pay as you go credit in any circumstances except as set out in point 7.2.5 below.
4.6 You are responsible for all Charges applied to Your Account, except Charges applied after You called customer services to advise that Your SIM Card has been lost or stolen. (See point 2.9.1).
4.7 We can change Payment Terms for any good reason, for instance, if You do not pay a bill by the date set out on it. We may not be able to tell You before We do.
4.8 You shall be required to pay a deposit (or an extra deposit) as security for the Charges if We have a good reason to require it, for example, if We raise Your credit threshold, if you want to make international calls or use our Roaming Service, before re-instating the Services after any period of suspension or if you significantly increase how much you use the Services. We can keep the deposit until the Agreement ends. We will return it when You pay Us everything You owe. We will not pay interest on deposits. We can use Your deposit to pay what You owe except where You have followed the process for disputed Charges outlined at point 4.4.7 above. If You don't pay the undisputed amount by the date of Your bill or tell Us not to use any deposit to pay the disputed amount, then We will use any deposit and/or any pay as you go credit balance to pay the disputed sum.
4.9 Charges for Services You have used may be applied against Your applicable Allowance(s) on the date that We process them, which may be later than the date that You used those Services, and may be applied against Your next periodic Allowance.
4.10 Charges for calls and messages to certain numbers outside of those permitted in Your Allowance, such as premium rate numbers or non-geographic numbers, are set out in Our Price Guide.
4.11 We may use credit reference agencies to help Us make credit decisions or for fraud protection. You agree that We may register information about You and the conduct of Your Account with any credit reference agency. For the purpose of fraud prevention and credit management, information about You and the conduct of Your Account may be disclosed to financial institutions and other phone companies. Such information may also be passed to debt collection agencies for debt collection purposes. The credit card or debit card and the bank account details You provide to Us may be used in card authorisation and fraud screening services to verify that Your bank or card information and address match the information You supplied to Us, and that the card has not been reported as lost or stolen. Sometimes if there is insufficient information to enable Us to make a credit decision, We, and Our credit reference agencies, may also use information about other people financially linked to You (such as spouses, partners, family members, household members).
4.12 You may be able to use the Service to buy goods and/or services from third parties. You may be able to pay for that through Your Monthly Account or Your Pay As You Go Account. It is Your decision whether or not to enter into a legal relationship with that third party, who You may not have heard of or bought from before. If You do buy from a third party using the Service, unless We say otherwise, You will have a direct relationship with that third party even if You pay for the goods and/or services with Your Account. As We will not be a party to that agreement between You and that third party, We won't be in any way responsible for any loss or damage You may suffer because of Your contract with that third party.
4.13 If the SIM Card or Your Equipment is lost, stolen or damaged You will be responsible for any Charges incurred until You have informed Us of the loss.
4.14 If You're not a Consumer, by entering into this Agreement You authorise the end users on Your Account to incur Charges without prior permission from You. Please see Our Price Guide for a list of Charges and Services which end users can add to Your Account without prior permission from You.