To report a service abuse please email email@example.com or contact our Support Team on 0800 432 0200.
We provide a safe and confidential method of reporting cases of abuse or potential vulnerability. Your report will be treated in the strictest confidence.
Please provide all information you report as clearly and concisely as possible, including appropriate URLs, firewall logs etc. This will help us complete our investigations much more quickly. We've also set out below some guidance on reporting certain types of service abuse.
Reporting email abuse and spamming
In order to investigate your report we must have the full headers of the spam email. Please send header information as plain text, in the body of your email, rather than as an attachment.
Reporting virus and port scanning
Your firewall may regularly report a number of potential security concerns.
Often, your firewall will simply block or otherwise deal with these and they do not need to be reported. Also some of the intrusion alerts you receive are actually valid responses from servers you are accessing online.
However, attempted hacks or evidence that someone is launching a denial of service attack against you should be reported.
When reporting to us please try and report each serious instance separately instead of forwarding us your full firewall log.
For more advice, see our guide to staying safe online or our firewall information.
Reporting website content
Reporting security vulnerability
If you wish to report a potential security issue or vulnerability of our network please report this as set out above. Our Abuse Team will take immediate steps to investigate this.