Call rates for service numbers

For details of our service number call rates prior to 1st July 2015, please click here.

Service numbers are defined as calls to non geographic numbers such as Premium Rate services, Directory Enquiries and calls to Internet Services. Calls of this type are charged in one of four ways:

  1. Calls that are charged by the length of time you are on the phone. The pence per minute price also varies according to the time of day.
  2. Calls that are charged by the length of time you are on the phone but where the rate you pay does not vary by the time of day.
  3. Calls that attract a one-off fee, and a pence per minute price which varies according to the time of day.
  4. Calls that attract a one-off fee irrespective of the length of time that you are on the phone. The charge may or may not vary according to the time of day.

All call charges are pence per minute and include VAT.

Non-Geographic Call Services (NGCS)

Calls to NGCS destinations consist of a 9.58p per minute access charge set by Plusnet, as well as a pence per minute and/or call service charge set by the organisation you are calling. Service charges are listed below. For calls to these destinations the access charge is rounded up to the nearest minute and the service charge is rounded up to the nearest second. There is no setup fee for these calls.

0845 Numbers (e.g. NGCS SC1-0845)

Destination Pence per minute
(from start of call)
Pence per minute
(after first 60 seconds)
Pence per call
NGCS SC1-0845 0.00 n/a n/a
NGCS SC2-0845 1.00 n/a n/a
NGCS SC3-0845 2.00 n/a n/a
NGCS SC4-0845 3.00 n/a n/a
NGCS SC5-0845 4.00 n/a n/a
NGCS SC6-0845 5.00 n/a n/a
NGCS SC7-0845 6.00 n/a n/a
NGCS SC8-0845 7.00 n/a n/a
NGCS SC46-0845 n/a n/a 5.00
NGCS SC74-0845 n/a 5.00 5.00
NGCS SC75-0845 n/a 10.00 10.00
NGCS SC92-0845 n/a 7.00 7.00

0870 Numbers (e.g. NGCS SC1-0870)

Destination Pence per minute
(from start of call)
Pence per minute
(after first 60 seconds)
Pence per call
NGCS SC1-0870 0.00 n/a n/a
NGCS SC2-0870 1.00 n/a n/a
NGCS SC3-0870 2.00 n/a n/a
NGCS SC4-0870 3.00 n/a n/a
NGCS SC5-0870 4.00 n/a n/a
NGCS SC6-0870 5.00 n/a n/a
NGCS SC7-0870 6.00 n/a n/a
NGCS SC8-0870 7.00 n/a n/a
NGCS SC9-0870 8.00 n/a n/a
NGCS SC10-0870 9.00 n/a n/a
NGCS SC11-0870 10.00 n/a n/a
NGCS SC12-0870 11.00 n/a n/a
NGCS SC13-0870 12.00 n/a n/a
NGCS SC14-0870 13.00 n/a n/a
NGCS SC46-0870 n/a n/a 5.00
NGCS SC47-0870 n/a n/a 10.00
NGCS SC74-0870 n/a 5.00 5.00
NGCS SC75-0870 n/a 10.00 10.00
NGCS SC92-0870 n/a 7.00 7.00
NGCS SC93-0870 n/a 13.00 13.00

118DQ Numbers (e.g. NGCS SC1-118DQ)

Destination Pence per minute
(from start of call)
Pence per minute
(after first 60 seconds)
Pence per call
NGCS SC1-118DQ 0.00 n/a n/a
NGCS SC2-118DQ 1.00 n/a n/a
NGCS SC3-118DQ 2.00 n/a n/a
NGCS SC4-118DQ 3.00 n/a n/a
NGCS SC5-118DQ 4.00 n/a n/a
NGCS SC6-118DQ 5.00 n/a n/a
NGCS SC7-118DQ 6.00 n/a n/a
NGCS SC8-118DQ 7.00 n/a n/a
NGCS SC9-118DQ 8.00 n/a n/a
NGCS SC10-118DQ 9.00 n/a n/a
NGCS SC11-118DQ 10.00 n/a n/a
NGCS SC12-118DQ 11.00 n/a n/a
NGCS SC13-118DQ 12.00 n/a n/a
NGCS SC14-118DQ 13.00 n/a n/a
NGCS SC15-118DQ 15.00 n/a n/a
NGCS SC16-118DQ 20.00 n/a n/a
NGCS SC17-118DQ 25.00 n/a n/a
NGCS SC18-118DQ 30.00 n/a n/a
NGCS SC19-118DQ 35.00 n/a n/a
NGCS SC20-118DQ 36.00 n/a n/a
NGCS SC21-118DQ 40.00 n/a n/a
NGCS SC22-118DQ 45.00 n/a n/a
NGCS SC23-118DQ 46.00 n/a n/a
NGCS SC24-118DQ 50.00 n/a n/a
NGCS SC25-118DQ 55.00 n/a n/a
NGCS SC26-118DQ 60.00 n/a n/a
NGCS SC27-118DQ 65.00 n/a n/a
NGCS SC28-118DQ 70.00 n/a n/a
NGCS SC29-118DQ 75.00 n/a n/a
NGCS SC30-118DQ 80.00 n/a n/a
NGCS SC31-118DQ 90.00 n/a n/a
NGCS SC32-118DQ 95.00 n/a n/a
NGCS SC33-118DQ 99.00 n/a n/a
NGCS SC34-118DQ 100.00 n/a n/a
NGCS SC35-118DQ 110.00 n/a n/a
NGCS SC36-118DQ 120.00 n/a n/a
NGCS SC37-118DQ 145.00 n/a n/a
NGCS SC38-118DQ 150.00 n/a n/a
NGCS SC39-118DQ 155.00 n/a n/a
NGCS SC40-118DQ 180.00 n/a n/a
NGCS SC41-118DQ 200.00 n/a n/a
NGCS SC42-118DQ 220.00 n/a n/a
NGCS SC43-118DQ 250.00 n/a n/a
NGCS SC44-118DQ 300.00 n/a n/a
NGCS SC45-118DQ 360.00 n/a n/a
NGCS SC46-118DQ n/a n/a 5.00
NGCS SC47-118DQ n/a n/a 10.00
NGCS SC48-118DQ n/a n/a 15.00
NGCS SC49-118DQ n/a n/a 25.00
NGCS SC50-118DQ n/a n/a 30.00
NGCS SC51-118DQ n/a n/a 35.00
NGCS SC52-118DQ n/a n/a 40.00
NGCS SC53-118DQ n/a n/a 48.00
NGCS SC54-118DQ n/a n/a 50.00
NGCS SC55-118DQ n/a n/a 70.00
NGCS SC56-118DQ n/a n/a 75.00
NGCS SC57-118DQ n/a n/a 100.00
NGCS SC58-118DQ n/a n/a 145.00
NGCS SC59-118DQ n/a n/a 150.00
NGCS SC60-118DQ n/a n/a 200.00
NGCS SC61-118DQ n/a n/a 250.00
NGCS SC62-118DQ n/a n/a 300.00
NGCS SC63-118DQ n/a n/a 400.00
NGCS SC64-118DQ n/a n/a 500.00
NGCS SC65-118DQ n/a n/a 600.00
NGCS SC66-118DQ 155.00 n/a 77.00
NGCS SC67-118DQ 25.00 n/a 80.00
NGCS SC68-118DQ 139.00 n/a 399.00
NGCS SC69-118DQ 135.00 n/a 499.00
NGCS SC70-118DQ n/a 275.00 550.00
NGCS SC71-118DQ n/a 299.00 574.00
NGCS SC72-118DQ n/a 349.00 698.00
NGCS SC73-118DQ n/a 250.00 0.00
NGCS SC74-118DQ n/a 5.00 5.00
NGCS SC75-118DQ n/a 10.00 10.00
NGCS SC76-118DQ n/a 40.00 40.00
NGCS SC77-118DQ n/a 70.00 70.00
NGCS SC78-118DQ n/a 150.00 150.00
NGCS SC79-118DQ n/a 200.00 200.00
NGCS SC80-118DQ n/a 257.00 445.00
NGCS SC81-118DQ 18.00 n/a n/a
NGCS SC82-118DQ 22.00 n/a n/a
NGCS SC83-118DQ 350.00 n/a n/a
NGCS SC84-118DQ 75.00 n/a 250.00
NGCS SC85-118DQ 99.00 n/a 260.00
NGCS SC86-118DQ 78.00 n/a 275.00
NGCS SC87-118DQ n/a 449.00 898.00
NGCS SC88-118DQ n/a 499.00 998.00
NGCS SC89-118DQ n/a 599.00 1198.00
NGCS SC90-118DQ n/a 699.00 1398.00
NGCS SC91-118DQ n/a 799.00 1598.00
NGCS SC92-118DQ n/a 7.00 7.00
NGCS SC93-118DQ n/a 13.00 13.00
NGCS SC94-118DQ n/a 80.00 80.00
NGCS SC95-118DQ n/a 100.00 100.00
NGCS SC96-118DQ n/a 300.00 300.00
NGCS SC97-118DQ n/a 50.00 360.00
NGCS SC98-118DQ n/a 150.00 360.00
NGCS SC99-118DQ n/a 200.00 360.00
NGCS SC100-118DQ n/a 360.00 360.00

INFORM Numbers (e.g. NGCS SC1-INFORM)

Destination Pence per minute
(from start of call)
Pence per minute
(after first 60 seconds)
Pence per call
NGCS SC1-INFORM 0.00 n/a n/a
NGCS SC2-INFORM 1.00 n/a n/a
NGCS SC3-INFORM 2.00 n/a n/a
NGCS SC4-INFORM 3.00 n/a n/a
NGCS SC5-INFORM 4.00 n/a n/a
NGCS SC6-INFORM 5.00 n/a n/a
NGCS SC7-INFORM 6.00 n/a n/a
NGCS SC8-INFORM 7.00 n/a n/a
NGCS SC9-INFORM 8.00 n/a n/a
NGCS SC10-INFORM 9.00 n/a n/a
NGCS SC11-INFORM 10.00 n/a n/a
NGCS SC12-INFORM 11.00 n/a n/a
NGCS SC13-INFORM 12.00 n/a n/a
NGCS SC14-INFORM 13.00 n/a n/a
NGCS SC46-INFORM n/a n/a 5.00
NGCS SC47-INFORM n/a n/a 10.00
NGCS SC74-INFORM n/a 5.00 5.00
NGCS SC75-INFORM n/a 10.00 10.00
NGCS SC92-INFORM n/a 7.00 7.00
NGCS SC93-INFORM n/a 13.00 13.00

PRS Numbers (e.g. NGCS SC1-PRS)

Destination Pence per minute
(from start of call)
Pence per minute
(after first 60 seconds)
Pence per call
NGCS SC1-PRS 0.00 n/a n/a
NGCS SC2-PRS 1.00 n/a n/a
NGCS SC3-PRS 2.00 n/a n/a
NGCS SC4-PRS 3.00 n/a n/a
NGCS SC5-PRS 4.00 n/a n/a
NGCS SC6-PRS 5.00 n/a n/a
NGCS SC7-PRS 6.00 n/a n/a
NGCS SC8-PRS 7.00 n/a n/a
NGCS SC9-PRS 8.00 n/a n/a
NGCS SC10-PRS 9.00 n/a n/a
NGCS SC11-PRS 10.00 n/a n/a
NGCS SC12-PRS 11.00 n/a n/a
NGCS SC13-PRS 12.00 n/a n/a
NGCS SC14-PRS 13.00 n/a n/a
NGCS SC15-PRS 15.00 n/a n/a
NGCS SC16-PRS 20.00 n/a n/a
NGCS SC17-PRS 25.00 n/a n/a
NGCS SC18-PRS 30.00 n/a n/a
NGCS SC19-PRS 35.00 n/a n/a
NGCS SC20-PRS 36.00 n/a n/a
NGCS SC21-PRS 40.00 n/a n/a
NGCS SC22-PRS 45.00 n/a n/a
NGCS SC23-PRS 46.00 n/a n/a
NGCS SC24-PRS 50.00 n/a n/a
NGCS SC25-PRS 55.00 n/a n/a
NGCS SC26-PRS 60.00 n/a n/a
NGCS SC27-PRS 65.00 n/a n/a
NGCS SC28-PRS 70.00 n/a n/a
NGCS SC29-PRS 75.00 n/a n/a
NGCS SC30-PRS 80.00 n/a n/a
NGCS SC31-PRS 90.00 n/a n/a
NGCS SC32-PRS 95.00 n/a n/a
NGCS SC33-PRS 99.00 n/a n/a
NGCS SC34-PRS 100.00 n/a n/a
NGCS SC35-PRS 110.00 n/a n/a
NGCS SC36-PRS 120.00 n/a n/a
NGCS SC37-PRS 145.00 n/a n/a
NGCS SC38-PRS 150.00 n/a n/a
NGCS SC39-PRS 155.00 n/a n/a
NGCS SC40-PRS 180.00 n/a n/a
NGCS SC41-PRS 200.00 n/a n/a
NGCS SC42-PRS 220.00 n/a n/a
NGCS SC43-PRS 250.00 n/a n/a
NGCS SC44-PRS 300.00 n/a n/a
NGCS SC45-PRS 360.00 n/a n/a
NGCS SC46-PRS n/a n/a 5.00
NGCS SC47-PRS n/a n/a 10.00
NGCS SC48-PRS n/a n/a 15.00
NGCS SC49-PRS n/a n/a 25.00
NGCS SC50-PRS n/a n/a 30.00
NGCS SC51-PRS n/a n/a 35.00
NGCS SC52-PRS n/a n/a 40.00
NGCS SC53-PRS n/a n/a 48.00
NGCS SC54-PRS n/a n/a 50.00
NGCS SC55-PRS n/a n/a 70.00
NGCS SC56-PRS n/a n/a 75.00
NGCS SC57-PRS n/a n/a 100.00
NGCS SC58-PRS n/a n/a 145.00
NGCS SC59-PRS n/a n/a 150.00
NGCS SC60-PRS n/a n/a 200.00
NGCS SC61-PRS n/a n/a 250.00
NGCS SC62-PRS n/a n/a 300.00
NGCS SC63-PRS n/a n/a 400.00
NGCS SC64-PRS n/a n/a 500.00
NGCS SC65-PRS n/a n/a 600.00
NGCS SC66-PRS 155.00 n/a 77.00
NGCS SC67-PRS 25.00 n/a 80.00
NGCS SC73-PRS n/a 250.00 0.00
NGCS SC74-PRS n/a 5.00 5.00
NGCS SC75-PRS n/a 10.00 10.00
NGCS SC76-PRS n/a 40.00 40.00
NGCS SC77-PRS n/a 70.00 70.00
NGCS SC78-PRS n/a 150.00 150.00
NGCS SC79-PRS n/a 200.00 200.00
NGCS SC80-PRS n/a 257.00 445.00
NGCS SC81-PRS 18.00 n/a n/a
NGCS SC82-PRS 22.00 n/a n/a
NGCS SC83-PRS 350.00 n/a n/a
NGCS SC84-PRS 75.00 n/a 250.00
NGCS SC85-PRS 99.00 n/a 260.00
NGCS SC86-PRS 78.00 n/a 275.00
NGCS SC92-PRS n/a 7.00 7.00
NGCS SC93-PRS n/a 13.00 13.00
NGCS SC94-PRS n/a 80.00 80.00
NGCS SC95-PRS n/a 100.00 100.00
NGCS SC96-PRS n/a 300.00 300.00
NGCS SC97-PRS n/a 50.00 360.00
NGCS SC98-PRS n/a 150.00 360.00
NGCS SC99-PRS n/a 200.00 360.00
NGCS SC100-PRS n/a 360.00 360.00

Non-Geo Numbers (e.g. NGCS SC1-NON-GEO)

Destination Pence per minute
(from start of call)
Pence per minute
(after first 60 seconds)
Pence per call
NGCS SC1-NON-GEO 0.00 n/a n/a
NGCS SC2-NON-GEO 1.00 n/a n/a
NGCS SC3-NON-GEO 2.00 n/a n/a
NGCS SC4-NON-GEO 3.00 n/a n/a
NGCS SC5-NON-GEO 4.00 n/a n/a
NGCS SC6-NON-GEO 5.00 n/a n/a
NGCS SC7-NON-GEO 6.00 n/a n/a
NGCS SC8-NON-GEO 7.00 n/a n/a
NGCS SC9-NON-GEO 8.00 n/a n/a
NGCS SC10-NON-GEO 9.00 n/a n/a
NGCS SC11-NON-GEO 10.00 n/a n/a
NGCS SC12-NON-GEO 11.00 n/a n/a
NGCS SC13-NON-GEO 12.00 n/a n/a
NGCS SC14-NON-GEO 13.00 n/a n/a
NGCS SC46-NON-GEO n/a n/a 5.00
NGCS SC47-NON-GEO n/a n/a 10.00
NGCS SC74-NON-GEO n/a 5.00 5.00
NGCS SC75-NON-GEO n/a 10.00 10.00
NGCS SC81-NON-GEO 18.00 n/a n/a
NGCS SC82-NON-GEO 22.00 n/a n/a
NGCS SC83-NON-GEO 350.00 n/a n/a
NGCS SC84-NON-GEO 75.00 n/a 250.00
NGCS SC85-NON-GEO 99.00 n/a 260.00
NGCS SC86-NON-GEO 78.00 n/a 275.00
NGCS SC92-NON-GEO n/a 7.00 7.00
NGCS SC93-NON-GEO n/a 13.00 13.00
NGCS SC94-NON-GEO n/a 80.00 80.00
NGCS SC95-NON-GEO n/a 100.00 100.00
NGCS SC96-NON-GEO n/a 300.00 300.00
NGCS SC97-NON-GEO n/a 50.00 360.00
NGCS SC98-NON-GEO n/a 150.00 360.00
NGCS SC99-NON-GEO n/a 200.00 360.00
NGCS SC100-NON-GEO n/a 360.00 360.00

Other numbers

Standard pence per minute calls

Operator calls are charged at the standard BT amount, plus a five percent admin charge.

Destination Setup Fee Daytime Evening Weekend
Personal Numbering Service - e 16.00 4.79 4.79 4.79
Personal Numbering Service - f 16.00 29.11 19.40 9.70
Personal Numbering Service - j 16.00 31.04 21.34 10.18
Personal Numbering Service - k 16.00 36.38 24.25 12.12
Personal Numbering Service - pn1 16.00 23.29 15.52 7.76
Personal Numbering Service - pn2 16.00 50.88 50.88 50.88
Personal Numbering Service - pn3 16.00 47.54 37.84 37.84
Personal Numbering Service - pn4 16.00 25.23 25.23 25.23
Personal Numbering Service - pn5 16.00 16.49 16.49 16.49
Personal Numbering Service - pn6 16.00 19.40 19.40 19.40
Personal Numbering Service - pn7 51.17 4.03 1.02 1.02
Personal Numbering Service - pn8 16.00 19.38 19.38 19.38
Personal Numbering Service - pn9 16.00 24.00 24.00 24.00
Personal Numbering Service - pn10 16.00 33.96 33.96 33.96
Personal Numbering Service - pn11 16.00 37.84 28.32 28.32
Personal Numbering Service - pn12 16.00 26.20 26.20 26.20
Personal Numbering Service - pn13 16.00 37.84 37.84 37.84
Personal Numbering Service - pn14 16.00 28.62 28.62 28.62
Personal Numbering Service - pn15 16.00 12.61 12.61 12.61
Personal Numbering Service - pn16 16.00 13.58 13.58 13.58
Personal Numbering Service - pn17 16.00 14.55 14.55 14.55
Personal Numbering Service - pn18 16.00 15.52 15.52 15.52
Personal Numbering Service - pn19 16.00 9.70 9.70 9.70
Personal Numbering Service - pn20 16.00 23.29 23.29 23.29
Personal Numbering Service - pn21 16.00 39.90 39.90 39.90
Personal Numbering Service - pn22 16.00 10.54 10.54 10.54
WiFi Services - fw1 16.00 15.05 15.05 15.05
WiFi Services - fw2 16.00 15.00 15.00 15.00
WiFi Services - fw3 16.00 15.85 15.85 15.85
WiFi Services - fw4 16.00 15.39 15.39 15.39
WiFi Services - fw5 16.00 15.00 15.00 15.00
WiFi Services - fw6 16.00 15.00 15.00 15.00
WiFi Services - fw7 16.00 15.00 15.00 15.00
WiFi Services - fw8 16.00 18.24 18.24 18.24
WiFi Services - fw9 16.00 15.96 15.96 15.96
WiFi Services - fw10 16.00 15.00 15.00 15.00
WiFi Services - fw12 16.00 15.00 15.00 15.00
Calls to certain Personal Numbering d 16.00 16.21 9.55 9.55
Calls to Message Services - c 16.00 12.57 7.29 1.00
Calls to Pagers and Voice Messaging - r 16.00 8.08 4.03 3.01
Emsat (0088213) 16.00 504.92 504.92 504.92
INMARSAT - A (0087x1) - A 16.00 606.00 606.00 606.00
INMARSAT - B (0087x3) 16.00 606.00 606.00 606.00
INMARSAT - B (0087x3) - B-Sat 16.00 606.00 606.00 606.00
INMARSAT - B HSD Duplex (0087x3914) 16.00 606.00 606.00 606.00
INMARSAT - M (0087x6) - M-Sat 16.00 606.00 606.00 606.00
Mobiq (0087x76) 16.00 275.42 275.42 275.42
Skyphone (0087x5) 16.00 700.00 700.00 700.00
Specialised Service - g21 16.00 9.00 9.00 9.00
Thuraya_Iridium (0088167/0088216) 16.00 370.00 370.00 370.00

Fixed fee charge calls

Calls to fixed fee destinations do not incur a setup fee.

Destination Fixed Fee
Call Return 20.00
Paging Service - ff8 19.00
Paging Service - ff10 26.04
Premium Rate Service - ff3 25.63
Premium Rate Service - ff9 43.51
Premium Rate Service - ff31 (Police variant) 15.00
Text Message 12.00
Timeline 50.00