Your account contact details
Your account contact details FAQs
How do I change my contact details?
Can I set up an authorised contact for an account?
How do I notify you about the death of the account holder?
In such circumstances, we understand that things are hard enough. We’ll try and make this as easy as possible.
Just scan a copy of the death certificate and email it to:
Broadband and phone – firstname.lastname@example.org
Mobile – email@example.com
Alternatively you can post a copy to Plusnet PLC, 2 Pinfold Street, Sheffield, S1 2GU.
You can also transfer the account to a new name by requesting this along with a copy of the death certificate.