Change call plan
Changing your call plan now could mean you lose some of the call extras you added earlier, as some of our call plans include them as standard. It's worth double checking to make sure you get what you want.
Adding an authorised contact, changing account holder name, or notifying the death of an account holder.
To change your contact details for broadband and home phone, just go to Edit My Details and follow the instructions. For mobile, log in to My Account and change your details there.
Yes you can. This will allow someone to handle your account and talk to us when you're not able to. To set this up, just get in touch.
In such circumstances, we understand that things are hard enough. We'll try and make this as easy as possible.
Check what options are available when letting us know an account holder has died.
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