In such circumstances, we understand that things are hard enough. We'll try and make this as easy as possible.
To cancel or transfer an account, please just give us a call. Please note for security purposes we'll need to run a data protection check. This is a standard process and involves asking some questions about the account.
Rest assured, we'll deal with your call in the most sensitive and supportive way.
To cancel a broadband account
Anyone can request to cancel the account. Once we've completed the data protection check, we'll cancel the account.
If you'd like to transfer a broadband account
To transfer an account, the request can only be made by members of the immediate family or nearest blood relative. (This includes, husband, wife, civil partner, son, daughter, brother, sister, mother and father).
If the data protection check is successful we'll arrange for the account to be transferred.
To cancel or transfer a broadband account please call us on 0800 432 0200.
If you also need to cancel a mobile account alongside broadband, we can help with this on the call too.
To cancel a mobile phone account only
Anyone can request to cancel a mobile account. Once we've completed the data protection check, we'll cancel the account.
Unfortunately, we can't transfer any mobile accounts. However, if you would like to keep the mobile number we can help generate a PAC code for you.
To cancel a mobile account please call us on 0800 079 1133.