Your account contact details
Your account contact details FAQs
How do I change my contact details?
To change your contact details for broadband and home phone, just go to Edit My Details and follow the instructions. For mobile, log in to My Account and change your details there.
Can I set up an authorised contact for an account?
Yes you can. This will allow someone to handle your account and talk to us when you’re not able to. To set this up, just get in touch.
How do I notify you about the death of the account holder?
In such circumstances, we understand that things are hard enough. We’ll try and make this as easy as possible.
Just scan a copy of the death certificate and email it to:
Broadband and phone – postroom@plus.net
Mobile – mobile-help@plus.net
Alternatively you can post a copy to Plusnet PLC, 2 Pinfold Street, Sheffield, S1 2GU.
You can also transfer the account to a new name by requesting this along with a copy of the death certificate.
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Our support phone lines are open 7 days a week.
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Customer support
- 0800 432 0200 (from within in the UK)
- +44 345 140 0200 (from abroad)
7.30am - 10pm, every day Please have your username and password handy.
Business Customer support
- 0800 028 0282 (from within in the UK)
- +44 330 123 9123 (from abroad)
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