Your Plusnet broadband and home phone bill explained
All you need to know about your Plusnet broadband and phone bill.
Your Bill FAQs
Your billing date is automatically set when you sign up. If you need a reminder just login to your Online Broadband Account which will show when your next bill will be sent.
If you want to change your bill date, you'll need to wait until you’ve received your first bill. After that, just login to your Online Broadband Account and choose any date from the 2nd to the 28th of the month.
We’ll then bill you on that date every month until you tell us otherwise.
Bill dates can only be changed once every four months.
- Login to your Online Broadband Account and on the Billing and Payments page - your three most recent bills are displayed here
- You can also choose the option to 'View bills'
- Login to your Online Broadband Account and choose the option to View Bills. Here you’ll see a list of your previous bills, and when they were produced
- Your three most recent bills are displayed on the Billing and payments page
- You can also view up to 15 previous bills by selecting to view your billing history
- Your billing history will open
For regular payments, like broadband and phone, you pay for the next month in advance. But because we can't know the extra things you might use, like extra broadband usage or phone calls, you'll see them on your bill the month after you've used them.
You can see a breakdown of your bill by going to View Transactions and clicking on the number in the Invoice column.
To check if you'll need to pay for any extras next month, you can check your broadband usage and your phone bill any time.
- Login to your Online Broadband Account. Here you’ll see a list of your previous bills, and when they were produced
- Your three most recent bills are displayed on the Billing and payments page
- You can also view up to 15 previous bills by selecting to view your billing history
- To see a breakdown of your bill select View Bill
- Please make sure you have pop-ups allowed and not blocked in your chosen browser
- When you’ve opened your bill you can download a copy by selecting the download option at the top of the screen
- If you’ve got pop-ups blocked, your bill will automatically download to your Downloads folder
You can also watch our handy video for more help on how to check your bill
Having trouble figuring out your bill? Take a look at a sample bill to see what things mean.
Your home phone bill
To see a breakdown of your phone bill, including calls you've made, in your online account go to the Phone Control Section. Select an invoice to see a summary of your calls
You'll see a pro rata charge on your bill when you've signed up part-way through a billing month.
Sounds a bit formal, but in no-nonsense terms, it's simply a charge for part of the amount of your bill.
How is a pro rata charge worked out?
A pro rata charge is based on the number of days between your sign-up date and your billing date.
We charge for our services per month. If you signed up mid-month, we wouldn't charge you for the full month.
Let's say you signed up on the 18th September. We'll work out what you owe us based on the number of days from the point you signed up (from the 18th September) and your next billing date.
You may also see a pro rata charge on your bill if we set up your broadband and Home Phone one after the other (they didn't activate on the same day).
Take a look at our super helpful How Does My Bill Work video which shows you everything you need to know in 52 seconds.
Login to your Online Broadband Account and check the My Products section to see how much you’re paying for your Broadband, line rental, call plan and any extras you have.
If you think the amount you've got to pay is wrong, get in touch with us.
