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    The best place to put your router to improve Wi-Fi signal

    The placement of a wireless router can have a significant impact on the quality and reliability of your broadband. Everything from electrical interference to the room you choose to place it in can affect your browsing. Find out the best places to put your router to improve the stability of your home Internet.

    The best place for a wireless router

    Moving your router won't make your Internet connection faster, but it should make it more reliable and stable – which can be important when it comes to video streaming or online gaming.

    Below are nine simple steps to help improve your wireless Internet signal:

    A woman sat on the floor at home and a man standing nearby. Both looking at the screens of their tablet devices

    1. Avoid the kitchen

    Aside from the risk of spilling something sticky onto your router, it's not advised to place it anywhere in your kitchen (messy cooks rejoice). As routers use radio signals to operate, electronic appliances and large metal surfaces can absorb and disrupt your signal – microwaves in particular use the same 2.4 gHz channel as Wi-Fi routers, so will actively compete with your wireless signal when used.

     

    2. Place your router centrally

    Wireless broadband routers transmit from all directions in a circle. This means the more centrally you can place it, the better your home's overall coverage will be. Putting your router near a window means that you're broadcasting outside as well as inside, and sending some of your strongest broadband connection – quite literally – out the window.

    Another reason to place your router in the centre of your home is to avoid anyone else accessing your Wi-Fi – if your connection can't be picked up by devices outside your house, then you're less likely to have to have your connection compromised.

     

    3. Adjust the antennae

    Many wireless routers – especially older models – will include adjustable antennas. It's advisable to tweak these to try and achieve the best reception. As a general rule, if you've placed your router upstairs to try and achieve a stronger signal across two floors, it's best to turn the antennae sideways, and if it's placed on the ground floor, its advisable to turn your antennae upwards.

     

    4. Avoid walls

    Thick walls make it harder for your home Internet to be passed from room to room, as walls absorb wireless signal and will reduce the quality of your broadband. Try to place it near open doorways (somewhere with a lot of footfall like your front room for example), as this will allow your broadband signal unobstructed passage to the rest of your home.

     

    5. Place it out in the open

    Perhaps a hangover from the days when routers were particularly clunky, some people opt to hide theirs in a cupboard or behind a sofa. A good rule of thumb is to always have your router visible, as placing it in an obscured area will dampen its effectiveness and have a negative impact on your connection.

    6. Avoid electronic items

    Be aware of the effect of common electronic items within the home when setting up your home broadband. Cordless phones, baby monitors and other devices that use radio signals to communicate are especially problematic, as these devices will crowd the channel and compete with your broadband connection.

     

    7. Don't place it on the floor

    Placing a router on the floor can dampen its performance, as the device is sending out signals that are immediately absorbed by the ground. Try elevating your router and placing it on a sideboard or shelf to achieve more comprehensive coverage.

     

    8. Mirrors and fish tanks

    It may sound bizarre, but fish tanks and mirrors are also the enemy of home broadband. Water inhibits Wi-Fi signal, so placing your router next to a fish tank is likely to have a negative impact on its stability. Interestingly, this is also while mobile Internet is sometimes disrupted in busy spaces, as the water in human bodies will also dampen Internet signal.

    Placing it near a mirror will also cause the radio waves used to transmit wireless Internet to reflect, which can have a negative impact on performance by scattering and distorting the signal. It's not just mirrors, either, be wary of stainless steel countertops, filing cabinets, or any other flat, reflective surface.

     

    9. Experiment with different locations

    Don't settle for the first location you place your wireless router. Experiment by changing the location of your router to see if the signal strength or stability improves on your various devices. This can help you find the perfect spot, so you can achieve the most powerful and reliable Wi-Fi connection possible.

    A woman sat on the floor at home and a man standing nearby. Both looking at the screens of their tablet devices.

    Want to know more about how to get the most from your wireless broadband router?

    Check out our broadband help and support page

    Here’s the legal bit

    You can see our full residential terms and conditions here.

    * The price for broadband, line rental, call plans and call charges will be increased each March from 2022 by the Consumer Price Index rate of inflation published by the Office for National Statistics in January of that year plus 3.9%. Other prices, content and terms may also change during your contract. See our CPI Plus 3.9% Guide for details.

    Line rental is included in all our broadband packages. The standard line rental price is £21.22 a month, except where you sign up to Unlimited Broadband on an 18 month contract, the standard line rental price is £19.99 a month for the first 18 months, then £21.22 a month (line only, no calls included). The standard line rental price, or where applicable the discounted line rental price, is included in the package price.

    Unlimited Fibre Extra (12 and 18 month contracts)

    Prices and terms are subject to change during your contract.

    For new Plusnet customers that sign up for 12 or 18 months (as appropriate). Line rental is included in the price (line only, no calls included). Price from month 13 or 19 (as appropriate) currently £43.50 a month (incl. line rental). Compatible line required otherwise a £49.99 installation charge may apply (excluding any external construction charges). We'll include a wireless router. Outside of your 14 day cancellation period, if you choose to end your service within the minimum period, you will have to pay an early termination charge.

    The date your broadband and line rental activates, or where your services do not activate at the same time, the service that activates first, will be used as your monthly billing date. If your broadband or line rental service are not activated at the same time, for the service that is activated at a later date, charges will be pro rated for the first month and any applicable discounts for that service will apply once the service starts.

    Subject to availability and cannot be used in conjunction with any other offer. No cash alternative. Exclusions and terms apply.

    Unlimited Fibre (12 and 18 month contracts)

    Prices and terms are subject to change during your contract.

    For new Plusnet customers that sign up for 12 or 18 months (as appropriate). Line rental is included in the price (line only, no calls included). Price from month 13 or 19 (as appropriate) currently £38.20 a month (incl. line rental). Compatible line required otherwise a £49.99 installation charge may apply (excluding any external construction charges). We'll include a wireless router. Outside of your 14 day cancellation period, if you choose to end your service within the minimum period, you will have to pay an early termination charge.

    The date your broadband and line rental activates, or where your services do not activate at the same time, the service that activates first, will be used as your monthly billing date. If your broadband or line rental service are not activated at the same time, for the service that is activated at a later date, charges will be pro rated for the first month and any applicable discounts for that service will apply once the service starts.

    Subject to availability and cannot be used in conjunction with any other offer. No cash alternative. Exclusions and terms apply.

    Unlimited Broadband (12 and 18 month contracts)

    Prices and terms are subject to change during your contract.

    For new Plusnet customers that sign up for 12 or 18 months (as appropriate). Line rental is included in the price (line only, no calls included). Price from month 13 or 19 (as appropriate) currently £32.88 a month (incl. line rental). Compatible line required otherwise a £49.99 installation charge may apply (excluding any external construction charges). We'll include a wireless router. Outside of your 14 day cancellation period, if you choose to end your service within the minimum period, you will have to pay an early termination charge.

    The date your broadband and line rental activates, or where your services do not activate at the same time, the service that activates first, will be used as your monthly billing date. If your broadband or line rental service are not activated at the same time, for the service that is activated at a later date, charges will be pro rated for the first month and any applicable discounts for that service will apply once the service starts.

    Subject to availability and cannot be used in conjunction with any other offer. No cash alternative. Exclusions and terms apply.

    Unlimited Broadband (no contract)

    Prices and terms are subject to change during your contract.

    For new Plusnet customers that sign up for a 30-day rolling contract. Line rental is included in the price (line only, no calls included). Price from month 13 currently £34.48 a month (incl. line rental). Compatible line required otherwise a £49.99 installation charge may apply (excluding any external construction charges). We'll include a wireless router. You may terminate your services at any time without having to pay an early termination charge.  Outside your 14 day cancellation period, you'll have to give at least 14 days' notice.

    The date your broadband and line rental activates, or where your services do not activate at the same time, the service that activates first, will be used as your monthly billing date. If your broadband or line rental service are not activated at the same time, for the service that is activated at a later date, charges will be pro rated for the first month and any applicable discounts for that service will apply once the service starts.

    Subject to availability and cannot be used in conjunction with any other offer. No cash alternative. Exclusions and terms apply.

    Existing customers

    Please see our price guide, log into your account in the Member Centre or call us on 0800 073 1120 to discuss your contract.

    Speeds

    Φ Broadband speed is described as 'average download speed of 10Mb', as it is based on speed available to at least 50% of customers at peak time (8-10pm). Your actual speed will be dependent on your location, phone line, home wiring, Wi-Fi connection and time of day. Find out why speeds vary. Check your speed and products available at your location via 'check availability' on our home page.

    † Fibre broadband speed is described as 'average download speed of 66Mb' and 'average upload speed of 18Mb' on Unlimited Fibre Extra and 'average download speed of 36Mb' and 'average upload speed of 9Mb' on Unlimited Fibre as it is based on speed available to at least 50% of customers at peak time (8-10pm). Your actual speed will be dependent on your location, phone line, home wiring, Wi-Fi connection and time of day. Find out why speeds vary. Check your speed and products available at your location via 'check availability' on our home page.

    Ө Up to 6x faster: based on a comparison between the average Unlimited Fibre Extra download speeds with the average Unlimited Broadband speeds. The actual speed you'll get depends on your location, phone line, home wiring, Wi-Fi connection and time of day. Find out why speeds vary. Check your speed and products available at your location via 'check availability' on our home page.

    ** Plusnet Reward Card

    Once your broadband and line rental are activated you will be issued claim information via email. Follow the instructions in this email to be issued with your Plusnet Reward Card. You must submit your claim within two months of the email being issued. The card must be activated within three months of it being issued.

    Your Plusnet Reward Card is issued by GVS Prepaid Ltd, an Electronic Money Institution authorised in the UK by the Financial Conduct Authority with Firm Reference number 900230; pursuant to license from Mastercard International. Mastercard ® is a registered trademark of Mastercard International Inc. GVS Prepaid Ltd's company registration number is 09193070 and its registered office is at Westside, London Road, Hemel Hempstead, HP3 9TD.  See Plusnet Reward Card terms.

    £50 Plusnet Reward Card with Unlimited Broadband

    £50 Plusnet Reward Card offer ends 1 December 2021, and is available to new Plusnet customers ordering Unlimited Broadband on an 12 month contract online at www.plus.net or by calling Plusnet. Subject to availability.

    £75 Plusnet Reward Card with Unlimited Broadband

    £75 Plusnet Reward Card offer ends 1 December 2021, and is available to new Plusnet customers ordering Unlimited Broadband on an 12 month contract online at www.plus.net or by calling Plusnet. Subject to availability.

    £75 Plusnet Reward Card with Unlimited Broadband

    £75 Plusnet Reward Card offer ends 1 December 2021, and is available to new Plusnet customers ordering Unlimited Broadband on an 12 month contract online at www.plus.net or by calling Plusnet. Subject to availability. Please note that for this offer, you do not have to follow the above redemption process to claim you Plusnet Reward Card. Once your home phone is activated you will receive a Plusnet Reward Card within 45 days.

    £50 Plusnet Reward Card with Unlimited Fibre

    £50 Plusnet Reward Card offer ends 1 December 2021, and is available to new Plusnet customers ordering Unlimited Fibre on an 18 month contract online at www.plus.net or by calling Plusnet. Subject to availability.

    £75 Plusnet Reward Card with Unlimited Fibre

    £75 Plusnet Reward Card offer ends 1 December 2021, and is available to new Plusnet customers ordering Unlimited Fibre on an 18 month contract online at www.plus.net or by calling Plusnet. Subject to availability.

    £100 Plusnet Reward Card with Unlimited Fibre

    £100 Plusnet Reward Card offer ends 1 December 2021, and is available to new Plusnet customers ordering Unlimited Fibre on an 18 month contract online at www.plus.net or by calling Plusnet. Subject to availability.

    £25 Plusnet Reward Card with Unlimited Fibre

    £25 Plusnet Reward Card offer ends 15 January 2025, and is available to new Plusnet customers ordering Unlimited Fibre on an 18 month contract online at www.plus.net or by calling Plusnet. Subject to availability.

    £95 Plusnet Reward Card with Unlimited Fibre Extra

    £95 Plusnet Reward Card offer ends 1 December 2021, and is available to new Plusnet customers ordering Unlimited Fibre Extra on an 18 month contract online at www.plus.net or by calling Plusnet. Subject to availability.

    £60 Plusnet Reward Card with Unlimited Fibre Extra

    £60 Plusnet Reward Card offer ends 1 December 2021, and is available to new Plusnet customers ordering Unlimited Fibre Extra on an 18 month contract online at www.plus.net or by calling Plusnet. Subject to availability.

    £75 Plusnet Reward Card with Unlimited Fibre Extra

    £75 Plusnet Reward Card offer ends 1 December 2021, and is available to new Plusnet customers ordering Unlimited Fibre Extra on an 18 month contract online at www.plus.net or by calling Plusnet. Subject to availability.

    £100 Plusnet Reward Card with Unlimited Fibre Extra

    £100 Plusnet Reward Card offer ends 2 December 2021, and is available to new Plusnet customers ordering Unlimited Fibre Extra on an 18 month contract online at www.plus.net or by calling Plusnet. Subject to availability.

    £25 Plusnet Reward Card with Unlimited Fibre Extra

    £25 Plusnet Reward Card offer ends 15 January 2025, and is available to new Plusnet customers ordering Unlimited Fibre Extra on an 18 month contract online at www.plus.net or by calling Plusnet. Subject to availability.

    Amazon.co.uk Gift Card

    Once your broadband and line rental are activated you will be issued claim information via email. Follow the instructions in this email to be issued with your Amazon.co.uk Gift Card. You must submit your claim within two months of the email being issued. The card must be activated within three months of it being issued.

    Amazon.co.uk is not a sponsor of Plusnet, line rental vouchers promotion or otherwise affiliated with Plusnet. The logos and other identifying marks attached are trademarks of and owned by each represented company and/or its affiliates. Please visit the Amazon.co.uk website for additional terms and conditions.

    Amazon.co.uk Gift Cards may be redeemed on the Amazon.co.uk website towards the purchase of eligible products available on Amazon.co.uk. Gift Cards cannot be reloaded, resold, transferred for value, redeemed for cash or applied to any other account. Amazon.co.uk is not responsible if a gift card is lost, stolen, destroyed or used without permission. See Amazon's website for complete terms and conditions. Gift Cards are issued by Amazon EU S. à r.l. All Amazon ®, and © are IP of Amazon.com, Inc. or its affiliates.

    Cashback Cheque

    Once your broadband and line rental are activated you will be issued claim information via email. Follow the instructions in this email to be issued with your cashback cheque. You must submit your claim within two months of the email being issued.

    Please note that your cashback cheque may be automatically sent to you without having to claim for it as set out above.  If this applies, this will be confirmed to you in the order journey.

    £25 Plusnet Cashback Cheque with Unlimited Fibre

    £25 Plusnet Cashback Cheque offer ends 15 January 2025, and is available to new Plusnet customers ordering Unlimited Fibre on a 18 month contract online at www.plus.net or by calling Plusnet. Subject to availability.

    £25 Plusnet Cashback Cheque with Unlimited Fibre Extra

    £25 Plusnet Cashback Cheque offer ends 15 January 2025, and is available to new Plusnet customers ordering Unlimited Fibre Extra on a 18 month contract online at www.plus.net or by calling Plusnet. Subject to availability.

    Broadband Extras

    Plusnet Safeguard

    Included with all of our broadband packages, Plusnet Safeguard filters inappropriate web content for your household. Further information can be found here.

    Plusnet Protect powered by McAfee

    Our security package protects you from online threats. Charges apply for Unlimited Fibre broadband customers. Further information can be found here.

    Evening & Weekend UK & Mobile calls:

    Evening & Weekend calls: Calls of up to an hour to UK landlines beginning with 01, 02, 03, 0845 and 0870 numbers made Monday-Friday 7pm to 7am and any time Saturday or Sunday (except calls to indirect access numbers (which include calling cards) and dial-up internet access). Calls must be started and finished within these times to be inclusive (non-chargeable). A fair usage limit of 150 calls or 1000 minutes a month (whichever is reached first) applies to calls to 0845 and 0870 numbers (if you exceed this limit, we have the right to charge you for further calls made, suspend and/or terminate your service in accordance with our terms and conditions).

    Mobile calls: Calls to UK mobiles and 070 personal numbering services made Monday-Friday 7pm to 7am and any time Saturday or Sunday. Calls must be started and finished within these times to be inclusive (non-chargeable). A fair usage limit of 1000 minutes a month applies (if you exceed this limit, we have the right to charge you for further calls made, suspend and/or terminate your service in accordance with our terms and conditions). Hang up and re-dial before 60 minutes and you won't be charged. Some 07 numbers do not constitute mobile numbers and may not be included as part of an inclusive mobile package.

    Unlimited UK & Mobile calls:

    Anytime calls: Calls of up to an hour to UK landlines beginning with 01, 02, 03, 0845 and 0870 numbers at any time (except calls to indirect access numbers (which include calling cards) and dial-up internet access). Calls must be started and finished within these times to be inclusive (non-chargeable). A fair usage limit of 150 calls or 1000 minutes a month (whichever is reached first) applies to calls to 0845 and 0870 numbers (if you exceed this limit, we have the right to charge you for further calls made, suspend and/or terminate your service in accordance with our terms and conditions).

    Mobile calls: Calls to UK mobiles and 070 personal numbering services made at any time. Calls must be started and finished within these times to be inclusive (non-chargeable). A fair usage limit of 2000 minutes a month applies (if you exceed this limit, we have the right to charge you for further calls made, suspend and/or terminate your service in accordance with our terms and conditions). Hang up and re-dial before 60 minutes and you won't be charged. Some 07 numbers do not constitute mobile numbers and may not be included as part of an inclusive mobile package.

    Anytime International 300:

    Anytime calls: Calls of up to an hour to UK landlines beginning with 01, 02, 03, 0845 and 0870 numbers at any time (except calls to indirect access numbers (which include calling cards) and dial-up internet access). Calls must be started and finished within these times to be inclusive (non-chargeable). A fair usage limit of 150 calls or 1000 minutes a month (whichever is reached first) applies to calls to 0845 and 0870 numbers (if you exceed this limit, we have the right to charge you for further calls made, suspend and/or terminate your service in accordance with our terms and conditions).

    25% discount to top 35 international destinations: (Anytime International 300) Get a 25% discount on chargeable calls to all countries listed in our top 35 international destinations. For more information see our tariffs guide.

    300 Anytime minutes: (Anytime International 300) Means 300 inclusive minutes to USA mobiles, Canada mobiles and all landlines listed in our top 35 international destinations. Hang up and re-dial before 60 minutes and you won't be charged.

    Other call information:

    Mobile minutes: Are available to Line Only and the Anytime International 300 call plan and adds 100 inclusive minutes to UK mobile numbers and 070 personal numbering services at any time. Hang up and re-dial before 60 minutes and you won't be charged. Some 07 numbers do not constitute mobile numbers and may not be included as part of an inclusive mobile package.

    Service calls outside of your inclusive minutes: The charge for calls to service numbers beginning 084, 087, 09 and 118 consists of a 9.58p per minute access charge from Plusnet, plus a service charge set by the company you called. For more information visit www.plus.net/ukcalling.

    Calls to Plusnet Support and other Plusnet line rental customers are included in all line rental packages. Calls to other Plusnet phone customers are included for the first hour. Hang up and re-dial before 60 minutes and you won't be charged.

    For more information on our landline tariffs, see our guide here.

    For more information on call rates for service numbers, see our guide here.

    Phone Line Extras

    Voicemail

    1571 Voicemail: Included as standard, our answer phone-style feature takes messages when you can't get to the phone.

    Voicemail Extra: This advanced voicemail service lets you record your own greeting, store up to 30 messages and listen to them when you're not at home. Voicemail Extra costs £3 a month. Further information about Voicemail Extra can be found here.

    Caller Display

    See the number of the person who is calling you (you'll need a phone that supports this service). Further information about Caller Display can be found here. Subject to availability.

    Plusnet Call Protect

    Included in all line rental packages, this blocks nuisance calls on your landline and sends them straight into your junk voicemail. Further information about Plusnet Call Protect can be found here. Subject to availability.

    BT Sport from Plusnet on the Sky Digital Satellite Platform

    BT Sport is available to existing UK Plusnet residential broadband customers with a Sky satellite receiver box, a satellite dish installed and an active viewing card. No access to any online content is made available by BT via www.btsport.com or via the BT Sport App. Excludes Multi-room. BoxNation available in SD only. There is a minimum term of one month starting from your next billing date following sign up.

    † BT Sport HD requires a Sky HD satellite receiver box, HD cabling and an HD-ready television to view the HD channels.

    You don't need a Sky viewing card to order, but if you already have one you'll need to give us the viewing card number.

    BT Sport App from Plusnet

    BT Sport App from Plusnet is available to existing UK Plusnet residential broadband customers. There is a minimum one month term starting from your next billing date following sign-up. Monthly rolling contract.

    You can access BT Sport online or via the BT Sport App in the UK and in over 25 European destinations. Requires minimum 400Kbps line speed or good Wi-Fi/3G/4G signal and a compatible device. Maximum of two devices may be used simultaneously. Must be aged 17 or over. TV licence required. Terms apply.

    Our award-winning, UK based customer support is available 7 days a week

    0800 432 0200

    8am - 8pm Monday to Friday
    9am - 7pm Saturday
    9am - 6pm Sunday

    0800 432 0080

    8am - 8pm Monday to Friday
    9am - 7pm Saturday
    9am - 6pm Sunday