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Monthly payment

  • a month for months, then
  • months contract
  • no annual contract

Monthly payment total

£xx

One-off payment

One-off payment total

£xx

Included with your package

Summary

Monthly payment

    One-off payments

    Plusnet Reward Card**
    Plusnet Reward Card** to say thanks for signing up
    Amazon gift card
    Amazon gift card to say thanks for signing up
    cashback icon
    Cashback to say thanks for signing up
    Today's payment
    Today's payment

    General - Frequently Asked Questions

    Browse through our most commonly asked broadband, phone and fibre optic questions. You'll find the answers here.

    All your general questions answered

    You'll still be able to do all the things you normally do online whilst we switch your broadband (and phone service, if you've chosen Home Phone) over to Plusnet.

    Once we've let you know your service is ready you'll need to set up your hardware, activate your broadband connection and log in to your new service. Installation is very straightforward and we have lots of step-by-step setup guides to help you.

    Once you've chosen a package and signed up, we'll contact your current provider to arrange the transfer for you. If you're switching from a cable service, you'll need to contact them to cancel any services that you no longer require.

    It won't cost you anything to switch your broadband, however they might hold you to any contract you've taken out with them. (i.e. you may need to pay any outstanding charges).

    This depends on your current service and provider, but switching should take between 10-12 working days. If an engineer is required to install your phone, your broadband service will usually be switched on the same day as the installation.

    We provide award-winning support 365 days a year, either online or over the phone. It's free to call from any UK landline or mobile.

    There are a number of ways to contact us. Our help articles, FAQs and Community Site forums will also give you quick answers to your questions.

    You'll need:

    • An active Plusnet or other BT compatible landline
    • A compatible router
    • One microfilter per active phone socket
    • An Internet capable computer

    All packages can be ordered with a wireless router, or you can use your own. We strongly advise taking one of our routers, unless you're an experienced Internet user. Some routers from other providers may be locked to prevent them from working with other services.

    Your computer needs:

    • An Internet browser
    • A compatible connection port, either:
      • An Ethernet port
      • Wireless 802.11 (B, G or N)

    For support with your connection you'll need:

    • PC - Windows XP and above
    • MAC - OS X 10.0 and above

    See the minimum requirements for Plusnet Protect.

    With Plusnet Protect powered by McAfee you can keep you and your family safe from online threats. Read more about the anti-virus, anti-spyware, firewall and other features available in our Plusnet Protect FAQ.

    In some cases an engineer may need to install a new phone line at your property (if you don't already have a phone line, or if you're switching over from a cable service). If you do need this work doing we'll tell you when you sign up and you'll be able to book an engineer appointment that's convenient for you.

    After you've signed up we'll confirm your account details and tell you what will happen next. This depends on:

    • Whether you've signed up to broadband and/or Home Phone
    • If you're switching from another provider
    • If you need an engineer to visit your property

    After you've ordered your Plusnet service, we'll email you confirming the details about your service and what you can expect to happen next. Of course, we'll keep you updated about the progress of your order until it's active.

    • Fibre broadband - 12 or 18 month contract: Pay a £10 broadband activation charge and choose a free wireless router.
    • Standard broadband - 12 or 18 month contract: Pay a £5 broadband activation charge and choose a free wireless router.
    • Standard broadband - No annual contract: Pay a £50 broadband activation charge and choose a free wireless router.

    Yes, you'll still be able to do all the things you normally do online whilst we switch your broadband (and phone service, if you've chosen Home Phone) over to Plusnet.

    Once we've let you know your service is ready you'll need to set up your hardware, activate your broadband connection and log in to your new service. Setting up is very straightforward and we have lots of step-by-step guides to help you.

    We'll bill you once a month for your Plusnet services. Broadband and phone subscriptions are payable in advance. Call and usage charges are paid in arrears.

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