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    Full Fibre Broadband package guide

    Everything you need to know about our Full Fibre (Fibre To The Premises) broadband packages, download speeds, contract options and more.

    Full Fibre is the next-generation ultrafast broadband, which uses a dedicated connection straight to your home. It combines cutting-edge fibre-optic technology to deliver 500Mb download speeds and even greater upload speeds in comparison to traditional broadband. It’s so new it’s not available everywhere just yet. Check if you can get Full Fibre.

    Fibre broadband is also called FTTC (Fibre To The Cabinet). It's also described as part fibre as it uses a combination of fibre and copper cables to get you connected. Fibre cables carry signals to your street cabinet, then copper cables are used to connect to your home using a landline. Fibre broadband isn't as fast as Full Fibre, but you can still get amazing superfast speeds up to 66Mb†.

    Find out more about our broadband and phone packages.

    Full Fibre, also known as FTTP (Fibre To The Premises), uses a game-changing connection as we run fibre cables straight to your home, so you don't need a phone line. No copper cables or sharing with the neighbours. The connection's all yours. It's the UK's most reliable broadband technology, and with our packages, you can get incredible, ultrafast, speeds up to 500Mb++.

    Find out more about our Full Fibre broadband only packages.

    To see what packages are available where you live just enter your details into our broadband postcode checker.

    † ++ Average speeds are based on the speed available to at least 50% of customers at peak times (8-10pm). Your actual speed will depend on your location and phone line (for standard broadband and fibre products) and your home wiring, Wi-Fi connection and time of day (for all products). We'll provide you with a speed estimate when you check the availability of our products. Find out why speeds vary.

    With our Full Fibre packages you can get incredible, ultrafast, speeds up to 500Mb++.

    They’re all 24 month contracts with unlimited usage. That’ll do.

    This table shows a summary of our Full Fibre Packages
    Package Average estimated download speed++ Usage allowance
    Full Fibre 74 74Mb Unlimited
    Full Fibre 145 145Mb Unlimited
    Full Fibre 500 500Mb Unlimited

    Find out more about our Full Fibre broadband only packages.

    See if you can get Full Fibre

    We’re rolling out Full Fibre as fast as we can. If it’s available where you live, you’ll see Full Fibre packages in your deals. Just enter your details into our broadband postcode checker.

    Full Fibre uses the latest technology, so you might think it could be expensive. Not here at Plusnet. We'll always offer no-nonsense great value deals on all our Full Fibre contracts. Think of it as Full Fibre straight to your home at straight talking prices. To see if Full Fibre deals are available in your area, just enter your details into our broadband postcode checker on our homepage.

    If Full Fibre's not reached you just yet, we'll show you which fantastic deals and packages you can get now. Then, when it's available in your area we'll let you know and you can upgrade at any time.

    Full Fibre isn't available everywhere yet, but we're working as fast as we can to roll this out across the UK.

    To check if it's available where you live, just enter your details into our broadband postcode checker on our homepage. If you can get it, you'll see Full Fibre packages in your deals.

    Don't worry, if it's not reached you yet, we'll show you all the other fantastic broadband deals and packages you can get.

    When Full Fibre becomes available in your area we'll let you know and you can upgrade anytime.

    Plusnet Full Fibre is a broadband only package, so you don't need a phone line. This means you can save on line rental.

    What this means if you're a Plusnet customer

    • When you upgrade your package to Full Fibre you'll need to confirm that you're happy to lose your landline. We'll then take care of everything and disconnect your home phone as part of your Full Fibre installation
    • It's important to know that losing your landline will mean any medical services or alarms connected to your phone will also stop working. This includes medical pendants and fall alarms.
    • We'd advise speaking to your supplier or manufacturer about these before choosing a Full Fibre package
    • Want to keep your landline? No problem, you can choose a great renewal or upgrade deal on our broadband and faster fibre packages which use a phone line

    Login to see your current deals

    What this means for new customers

    When you sign up you'll just need to let us know what you want to do with your phone line:

    • If you don't want to keep it we'll take care of everything and disconnect your phone when you switch to us. This will means you'll lose your landline number and any medical services or personal alarms connected to your phone will also stop working. We'd advise speaking to your supplier or manufacturer about these before choosing a Full Fibre package
    • If you want to keep your home phone line you'll need to arrange this with your current landline provider. Your phone service will be completely separate from your Plusnet Full Fibre package.

    If you've already got a Full Fibre connection, then we can activate your service remotely. We can usually get you set up in 3 working days and we'll confirm this once you've signed up.

    If we need to install a new Full Fibre connection, you'll need an engineer to visit your premises to get your service set up and activated. This usually takes 3-10 working days, but we'll take care of everything and always aim to get you set up as quickly as we can.

    If you're with Virgin or a cable provider, you'll need to let them know you're switching to us.

    Sometimes an Openreach engineer may need to run a few checks or survey your property to see if there's any additional work needed to get your connection set up.

    We'll let you know if they need to do any checks as part of your order. Once these are finished we'll be in touch to confirm your installation date.

    As Full Fibre uses the latest broadband technology the installation process is a little different than standard broadband.

    For starters, you don't need a phone line to get connected. We run fibre cables from the BT Exchange straight to your home. This game-changing connection means you get ultrafast reliable speeds.

    If you've already got a Full Fibre connection then we can get you activated remotely and you won't need an engineer. We'll get in touch to confirm the date your service will go live. You don't need to be at home for this.

    If you need an engineer visit

    If you don't have a Full Fibre connection yet, then we'll need to arrange an Openreach engineer to visit your home or business premises to get one set up.

    You can book an appointment as part of your order.

    Here's a few important things you need to know about the installation and what to expect on the day.

    Installing Full Fibre boxes

    We'll fit one box inside and the other outside your home or business. The small box we'll fit inside your premises is an Openreach box called an ONT (Optical Network Terminal). This box needs to be close to your router and they'll both need to be near a plug socket.

    Drilling

    We'll need to drill through your wall from the outside of your property so we can connect the Full Fibre boxes and cables.

    Rented property

    You'll need to get the go-ahead from your landlord or property owner for us to drill through the wall.

    External work

    Sometimes we may need outdoor access to your property if we need to do some external work. You don't need to be home or at your premises for this.

    Attendance

    On the day of your appointment someone over the age of 18 will need to be at home or onsite and they'll need to let the engineer know where to install your connection.

    Obstructions

    If there's any building work or scaffolding that could get in the way, please get in touch before your engineer appointment.

    Router

    If you've ordered a router we'll send this out by 1st class post and it will arrive before your installation date. It's small enough to fit through your letter box so you don't need to be in to receive it.

    If you're upgrading your Plusnet package, or need any further help with your router see our router set up guides for Full Fibre.

    If you're using your own router, please make sure it's compatible with our Full Fibre service.

    Getting you online

    Full Fibre installations usually take a couple of hours. Once your connection's all set up you can plug in your router to the Openreach box (ONT). Our engineer will finish up by testing your connection using one of your preferred devices.

    That's it. You'll be good to go and can start enjoying your game-changing, ultrafast, reliable Full Fibre.

    Take a look at our video which explains in 3 minutes what happens on the day of your installation.

    This is what your Full Fibre Install will look like transcript (43kb .pdf)

    Survey at your property

    Sometimes an Openreach engineer may need to run a few checks or survey your property to see if there's any additional work required to get your connection set up.

    We'll let you know if they need to do any of these checks as part of your order.

    Sometimes they may need access to your property. If they do we'll contact you to arrange a suitable time. Once they've completed these checks we'll be in touch to confirm your installation date.

    If there's likely to be any delays, we'll always keep you informed and aim to get you set up as quickly as we can.

    If you’ve got Full Fibre your router will be plugged into an Openreach Optical Network Terminal (ONT) not a phone socket. The ONT is the small box our engineer installed inside your home when we set up your service.

    This is an example of an ONT:

    Optical Network Terminal (ONT) with cables connected to the Ethernet port and power socket

    Don’t forget, you can also confirm your current broadband package by checking your welcome email or signing in to My Account.

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