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  • every month for months, then
  • months contract
  • no annual contract

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One-off payment

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    One-off payments

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    Phone - Frequently Asked Questions

    Browse through our most commonly asked phone, line rental and call plan questions. You'll find the answers here.

    All your phone questions answered

    You'll pay Plusnet for your line rental and calls, instead of your current phone provider. We'll also include broadband charges on your monthly invoice. This keeps everything on one bill.

    Line rental costs £21.22 a month.

    Whenever possible we'll try and keep your current phone number. However, in some cases we can't transfer numbers. If you can't keep your number we'll let you know before you switch to us.

    No. If you don't already have a line we can install one for you. Depending on the work required, we may need to book an engineer to install the service for you. We'll confirm this when you signup.

    We'll tell you an expected activation date when you're ordering a service. This shouldn't take any longer than 2-3 weeks, exact times depend on where your broadband and phone line are being transferred from, or if you need a new phone line installing.

    Yes, you'll still be able to do all the things you normally do online whilst we switch your broadband and phone over to Plusnet.

    Yes. Voicemail comes as standard with our service, but you can also add other call features to suit your needs. Some are free, others have a monthly charge. We'll ask you if you want to add more call features when you join.

    All packages include the following call features as standard:

    1471141Voicemail (1571)Ringback (20p per use), Reminder call (20p per use) and Conference calling (40p per use).

    You can also add any combination of the features shown below. For more information, please see our Call features guide.

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    result(s) found when searching for

    Call feature Monthly cost Available in call feature bundle?
    Reminder Call (unlimited use) £0.00 Yes
    Call Waiting £0.00 Yes
    Call Divert £0.00 Yes
    Ring Back (unlimited use) £0.00 Yes
    Caller Display £0.00 No
    Voicemail Extra (Call Minder) £3.00 No
    Anonymous Call Reject £4.00 No

    Call feature bundles

    Save money by adding any combination of available features:

    • Any 2 for £3.00 - save £2
    • Any 3 for £4.50 - save £3
    • Any 4 for £6.00 - save £4

    Inclusive calls are for numbers starting 01, 02 and 03, 0845 and 0870 (some exceptions apply), and for UK mobiles (on the Unlimited UK & Mobile and Evening & Weekend UK & Mobile call plans only).

    These calls are inclusive:

    • 24/7 with Anytime and Unlimited UK & Mobile Calls
    • Between 7pm and 7am weekdays and all weekend with Evening & Weekends and Evening & Weekend UK & Mobile Calls
    • All weekend on Weekends

    Note: Calls become chargeable after 60 minutes, redial to avoid call charges. 1000 inclusive minutes to UK mobiles on Evening & Weekend UK & Mobile Calls and 2000 inclusive minutes to UK mobiles on Unlimited UK & Mobile Calls.

    Yes, you can. Just log into the Member Centre and select the Offers and Upgrades link.

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