Email setup - iPhone, iPod Touch and iPad

Help Archive Email Email setup - iPhone, iPod Touch and iPad

This article is not regularly maintained

This archived article may contain information that's not up-to-date. It's here so you can still refer to this older info, but it's not regularly maintained and our Customer Support Advisors won't be able to help with queries about it.

If you've got a question about this article, why not ask the Plusnet Community? Or, for the latest Help & Support articles, head over to plus.net/help

Select your provider

Plusnet Force9 Free-Online
The screenshots shown here were taken on an iPad. Although the screen layout will be slightly different on an iPhone or iPod Touch, the same steps apply for both.

In this guide we'll show you how to set up a new email account on Mail for the iPhone, iPod Touch and iPad

You can use these instructions to set up email for your Plusnet email address or email for a domain hosted on your account.

  1. From your home screen press Settings.

    From your home screen press Settings.

  2. From the setting menu, choose Mail, Contacts, Calendars followed by Add Account...

    From the setting menu, choose Mail, Contacts, Calendars followed by Add Account...

  3. From the Add Account... menu choose Other.

    From the Add Account... menu choose Other.

  4. Fill in your Full Name, Email Address, Password and Description and press Next.

    If you need help with these, there's more detail underneath the screenshot.

    If you need help with these, there's more detail underneath the screenshot.
    • Full name: Enter your name (or the name you'd like people to see when you send them email)
    • Email Address: Enter the address you're setting up, this could be a Plusnet address (yourname@username.plus.com) or a hosted domain address (yourname@yourdomain.co.uk)
    • Password: Enter the password for your email address (I don't know what this is)

      Your email username and password

      Setting up for the first time?

      • Email username: Your Account username
      • Email password: Your Account password

      Your Account username and password are the ones you log in to this website with.

      Setting up an additional Plusnet email address?

      • Email username: Your mailbox username (in the format username+mailboxname)
      • Email password: Your mailbox password

      If you're not sure what these are, check the email we sent after the new address was created.

    • Description: Enter a useful description of the email address you're setting up (e.g. Mum's email). You can put whatever you want here

    Press Next to continue.

  5. More settings will appear. Some will already be filled in.

    Enter the Incoming and Outgoing Mail Server details and press Next. If you need help with these, there's more detail underneath the screenshot.

    Enter the Incoming and Outgoing Mail Server details and press Next. If you need help with these, there's more detail underneath the screenshot.
    • IMAP/POP This will default to IMAP - it's up to you which one you want to use (I don't know what to choose)

      Should I choose POP3 or IMAP?

      It's up to you! Below are the main differences between the two.

      If you're likely to be checking your email from multiple places or devices (e.g. Your computer, a smartphone, webmail while at work), go with IMAP.

      If you're only likely to be checking from one machine (e.g. your desktop or laptop at home), go for POP3

      POP3 IMAP

      Everything sent to your email address is stored on our mail system until you connect and download it with your mail program.

      As messages are downloaded to your computer, they are removed from our mail system. After downloading, messages are stored on your computer until you delete them.

      With POP3, your messages are kept in one place and you can read messages (that you've already downloaded) when you're not connected to the Internet.

      Everything sent to your email address is stored on our mail system until you delete it. For this reason, IMAP is better if you need check your mail from other computers or devices.

      Any changes made to your messages (moving them between folders, marking them as read, deleting, etc) will be seen immediately on every computer or device that you check your email with.

      As your messages are kept on our mail system, you'll need to be connected to the Internet to read them.

    Incoming Mail Server settings

    • Host Name: For IMAP this is imap.plus.net - for POP, this is mail.plus.net
    • User Name & Password: Enter the username and password for the email address you're setting up (I don't know what these are)

    Outgoing Mail Server settings

    • Host Name: relay.plus.net
    • User Name & Password: These are optional, but if you want to send mail while on the move (e.g. while connected to mobile or wireless networks), we recommend filling these in.
      Enter the username and password for the email address you're setting up (I don't know what these are)

    When you're finished, press Next.

  6. If the box shown below appears, press Yes (you may need to do this twice).

    If the box shown below appears, press Yes (you may need to do this twice).

  7. After a minute or two, your email address will be set up and ready to use.

    If you chose IMAP when setting up you'll be able to choose whether you want to use Notes (if you chose POP you'll be taken back to the settings screen from step 2). Press Save when you're done.

    If you chose IMAP when setting up you'll be able to choose whether you want to use Notes (if you chose POP you'll be taken back to the settings screen from step 2). Press Save when you're done.

  8. That's all you need to do. To start checking your email, go back to your home screen and press Mail.

The screenshots shown here were taken on an iPad. Although the screen layout will be slightly different on an iPhone or iPod Touch, the same steps apply for both.

In this guide we'll show you how to set up a new email account on Mail for the iPhone, iPod Touch and iPad

You can use these instructions to set up email for your Force9 email address or email for a domain hosted on your account.

  1. From your home screen press Settings.

    From your home screen press Settings.

  2. From the setting menu, choose Mail, Contacts, Calendars followed by Add Account...

    From the setting menu, choose Mail, Contacts, Calendars followed by Add Account...

  3. From the Add Account... menu choose Other.

    From the Add Account... menu choose Other.

  4. Fill in your Full Name, Email Address, Password and Description and press Next.

    If you need help with these, there's more detail underneath the screenshot.

    If you need help with these, there's more detail underneath the screenshot.
    • Full name: Enter your name (or the name you'd like people to see when you send them email)
    • Email Address: Enter the address you're setting up, this could be a Force9 address (yourname@username.force9.net) or a hosted domain address (yourname@yourdomain.co.uk)
    • Password: Enter the password for your email address (I don't know what this is)

      Your email username and password

      Setting up for the first time?

      • Email username: Your Account username
      • Email password: Your Account password

      Your Account username and password are the ones you log in to this website with.

      Setting up an additional Plusnet email address?

      • Email username: Your mailbox username (in the format username+mailboxname)
      • Email password: Your mailbox password

      If you're not sure what these are, check the email we sent after the new address was created.

    • Description: Enter a useful description of the email address you're setting up (e.g. Mum's email). You can put whatever you want here

    Press Next to continue.

  5. More settings will appear. Some will already be filled in.

    Enter the Incoming and Outgoing Mail Server details and press Next. If you need help with these, there's more detail underneath the screenshot.

    Enter the Incoming and Outgoing Mail Server details and press Next. If you need help with these, there's more detail underneath the screenshot.
    • IMAP/POP This will default to IMAP - it's up to you which one you want to use (I don't know what to choose)

      Should I choose POP3 or IMAP?

      It's up to you! Below are the main differences between the two.

      If you're likely to be checking your email from multiple places or devices (e.g. Your computer, a smartphone, webmail while at work), go with IMAP.

      If you're only likely to be checking from one machine (e.g. your desktop or laptop at home), go for POP3

      POP3 IMAP

      Everything sent to your email address is stored on our mail system until you connect and download it with your mail program.

      As messages are downloaded to your computer, they are removed from our mail system. After downloading, messages are stored on your computer until you delete them.

      With POP3, your messages are kept in one place and you can read messages (that you've already downloaded) when you're not connected to the Internet.

      Everything sent to your email address is stored on our mail system until you delete it. For this reason, IMAP is better if you need check your mail from other computers or devices.

      Any changes made to your messages (moving them between folders, marking them as read, deleting, etc) will be seen immediately on every computer or device that you check your email with.

      As your messages are kept on our mail system, you'll need to be connected to the Internet to read them.

    Incoming Mail Server settings

    • Host Name: For IMAP this is imap.force9.net - for POP, this is mail.force9.net
    • User Name & Password: Enter the username and password for the email address you're setting up (I don't know what these are)

    Outgoing Mail Server settings

    • Host Name: relay.force9.net
    • User Name & Password: These are optional, but if you want to send mail while on the move (e.g. while connected to mobile or wireless networks), we recommend filling these in.
      Enter the username and password for the email address you're setting up (I don't know what these are)

    When you're finished, press Next.

  6. If the box shown below appears, press Yes (you may need to do this twice).

    If the box shown below appears, press Yes (you may need to do this twice).

  7. After a minute or two, your email address will be set up and ready to use.

    If you chose IMAP when setting up you'll be able to choose whether you want to use Notes (if you chose POP you'll be taken back to the settings screen from step 2). Press Save when you're done.

    If you chose IMAP when setting up you'll be able to choose whether you want to use Notes (if you chose POP you'll be taken back to the settings screen from step 2). Press Save when you're done.

  8. That's all you need to do. To start checking your email, go back to your home screen and press Mail.

The screenshots shown here were taken on an iPad. Although the screen layout will be slightly different on an iPhone or iPod Touch, the same steps apply for both.

In this guide we'll show you how to set up a new email account on Mail for the iPhone, iPod Touch and iPad

You can use these instructions to set up email for your Free-Online email address or email for a domain hosted on your account.

  1. From your home screen press Settings.

    From your home screen press Settings.

  2. From the setting menu, choose Mail, Contacts, Calendars followed by Add Account...

    From the setting menu, choose Mail, Contacts, Calendars followed by Add Account...

  3. From the Add Account... menu choose Other.

    From the Add Account... menu choose Other.

  4. Fill in your Full Name, Email Address, Password and Description and press Next.

    If you need help with these, there's more detail underneath the screenshot.

    If you need help with these, there's more detail underneath the screenshot.
    • Full name: Enter your name (or the name you'd like people to see when you send them email)
    • Email Address: Enter the address you're setting up, this could be a Free-Online address (yourname@username.free-online.co.uk) or a hosted domain address (yourname@yourdomain.co.uk)
    • Password: Enter the password for your email address (I don't know what this is)

      Your email username and password

      Setting up for the first time?

      • Email username: Your Account username
      • Email password: Your Account password

      Your Account username and password are the ones you log in to this website with.

      Setting up an additional Plusnet email address?

      • Email username: Your mailbox username (in the format username+mailboxname)
      • Email password: Your mailbox password

      If you're not sure what these are, check the email we sent after the new address was created.

    • Description: Enter a useful description of the email address you're setting up (e.g. Mum's email). You can put whatever you want here

    Press Next to continue.

  5. More settings will appear. Some will already be filled in.

    Enter the Incoming and Outgoing Mail Server details and press Next. If you need help with these, there's more detail underneath the screenshot.

    Enter the Incoming and Outgoing Mail Server details and press Next. If you need help with these, there's more detail underneath the screenshot.
    • IMAP/POP This will default to IMAP - it's up to you which one you want to use (I don't know what to choose)

      Should I choose POP3 or IMAP?

      It's up to you! Below are the main differences between the two.

      If you're likely to be checking your email from multiple places or devices (e.g. Your computer, a smartphone, webmail while at work), go with IMAP.

      If you're only likely to be checking from one machine (e.g. your desktop or laptop at home), go for POP3

      POP3 IMAP

      Everything sent to your email address is stored on our mail system until you connect and download it with your mail program.

      As messages are downloaded to your computer, they are removed from our mail system. After downloading, messages are stored on your computer until you delete them.

      With POP3, your messages are kept in one place and you can read messages (that you've already downloaded) when you're not connected to the Internet.

      Everything sent to your email address is stored on our mail system until you delete it. For this reason, IMAP is better if you need check your mail from other computers or devices.

      Any changes made to your messages (moving them between folders, marking them as read, deleting, etc) will be seen immediately on every computer or device that you check your email with.

      As your messages are kept on our mail system, you'll need to be connected to the Internet to read them.

    Incoming Mail Server settings

    • Host Name: For IMAP this is imap.free-online.net - for POP, this is mail.free-online.net
    • User Name & Password: Enter the username and password for the email address you're setting up (I don't know what these are)

    Outgoing Mail Server settings

    • Host Name: relay.free-online.net
    • User Name & Password: These are optional, but if you want to send mail while on the move (e.g. while connected to mobile or wireless networks), we recommend filling these in.
      Enter the username and password for the email address you're setting up (I don't know what these are)

    When you're finished, press Next.

  6. If the box shown below appears, press Yes (you may need to do this twice).

    If the box shown below appears, press Yes (you may need to do this twice).

  7. After a minute or two, your email address will be set up and ready to use.

    If you chose IMAP when setting up you'll be able to choose whether you want to use Notes (if you chose POP you'll be taken back to the settings screen from step 2). Press Save when you're done.

    If you chose IMAP when setting up you'll be able to choose whether you want to use Notes (if you chose POP you'll be taken back to the settings screen from step 2). Press Save when you're done.

  8. That's all you need to do. To start checking your email, go back to your home screen and press Mail.

This is an archived article and may contain information that's not up-to-date - more info

Search Help articles

Still need help?

  • Give us a call

    Our support phone lines are open 7 days a week.

    Call us