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    Obtaining email headers

    Help with getting the header information that is useful in the investigation of email problems.

    This article is not regularly maintained

    This archived article may contain information that's not up-to-date. It's here so you can still refer to this older info, but it's not regularly maintained and our Customer Support Advisors won't be able to help with queries about it.

    If you've got a question about this article, why not ask the Plusnet Community? Or, for the latest Help & Support articles, head over to Plusnet Help.

    This article is not regularly maintained

    This archived article may contain information that's not up-to-date. It's here so you can still refer to this older info, but it's not regularly maintained and our Customer Support Advisors won't be able to help with queries about it.

    If you've got a question about this article, why not ask the Plusnet Community? Or, for the latest Help & Support articles, head over to Plusnet Help.

    Reporting problems such as spam or undelivered emails may need you to get hold of email headers. An email header is a hidden part of an email which holds information about who sent it, plus the route the email took before it was delivered to you.

    This is a short guide to how to get email header information using Outlook Express. You'll find other email programs like Outlook and Thunderbird allow you to get headers in a similar way. For help with different email software read Spamcop's How do I get my email program to reveal the full, unmodified email?. (Note: Spamcop is an external site, Plusnet is not responsible for its content).

    Finding message headers using Outlook Express

    1. Go to your Outlook Express inbox and right-click on the message you want the header for. Choose the Properties option.

    2. header properties

    3. Now choose the Details tab and you should be able to see the full email header.

    4. header details

    5. Right-click on the email header, then choose 'Select All'. Right-click again on top of the selected text and click 'Copy'.

      header copy

    6. Now open a text editor (such as Notepad for Windows, or Textedit on a Mac)

      Run

    7. Paste the full headers into this file and save it.
    8. Go to the Help Assistant to tell us about your problem.
    9. Click on the Help Assistant path that most closely describes what your problem is about and ask your question.
    10. You can add the email header you saved earlier to your Question, by selecting the 'Add a supplementary file to your question' option.

    This is an archived article and may contain information that's not up-to-date - more info

    This is an archived article and may contain information that's not up-to-date - more info

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