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    Setting up your Webmail Spam folder

    A guide to setting up the Spam folder in Webmail.

    This article is not regularly maintained

    This archived article may contain information that's not up-to-date. It's here so you can still refer to this older info, but it's not regularly maintained and our Customer Support Advisors won't be able to help with queries about it.

    If you've got a question about this article, why not ask the Plusnet Community? Or, for the latest Help & Support articles, head over to Plusnet Help.

    This article is not regularly maintained

    This archived article may contain information that's not up-to-date. It's here so you can still refer to this older info, but it's not regularly maintained and our Customer Support Advisors won't be able to help with queries about it.

    If you've got a question about this article, why not ask the Plusnet Community? Or, for the latest Help & Support articles, head over to Plusnet Help.

    This article will show you how to activate your 'Spam' folder. This is used in combination with our spam filter so any messages our system tags as spam are delivered here instead of your main Inbox. See our Spam Protection Guide for details on how to choose this option.

    1. Log into webmail. (See our Webmail Guide if you need more details).

    2. Click 'Folders' in the top line of your Inbox:

    Click on 'folders'

    3. Towards the bottom of the page you'll see a list of folders you can subscribe to:

    Subscribe to the Spam folder

    1. Highlight 'INBOX.Spam' as shown above
    2. Press the Subscribe button.

      Please Note: If you have no 'Spam' folder to subscribe to then you can create one manually using the Create Folder field at the top of the page. Make sure the folder name is entered correctly - this should be 'Spam' (without quotes and note capital 'S')

    4. Check your mail to update the folder list:

    Click the check mail link

    1. Click 'Check Mail'
    2. The folder list will refresh and your 'Spam' folder should now be visible and ready for use

    Please Note: Any email stored in your spam folder will be automatically deleted after 21 days. You should check your 'Spam' folder periodically, as its possible that some legitimate mail may have been mistaken for spam.

    This is an archived article and may contain information that's not up-to-date - more info

    This is an archived article and may contain information that's not up-to-date - more info

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