Menu

Send email from any connection - Windows 8 Mail

If you use Windows 8 Mail on a laptop or tablet, you may have noticed that you can't send emails when connected to a different network (e.g. when on holiday or at a friend's house).

This happens because our servers only allow Plusnet customers to use them. If you're connected to a different network, the server can't tell you're a customer. We'll show you how to fix this problem by switching on SMTP authentication.

Please note:

  • We do not recommend using public Wi-Fi hotpots to check or send email. Find out more in our Wi-Fi security tips guide
  • This service is not available to customers using a free dial-up account
  • If you have multiple email accounts set up, you'll need to follow these instructions for each one
  1. In mail, open the Charms bar and choose Settings.

    Bring up the 'Charms' bar
  2. From the Charms bar, choose Accounts.

    Choose 'Accounts' from the 'Charms bar'.
  3. You'll see a list of the email addresses currently set up. Choose your email account.

    Choose your email account from the list.
  4. Scroll down the settings list until you see Outgoing server requires authentication. Make sure it's ticked.

    Also make sure Use the same username and password to send and recieve email is ticked.

    Make sure the settings are correct.
  5. Finally, click the back arrow at the top of the column to save the changes you've made.

    Click the back arrow to save your changes.

That's all you need to do! From now on you'll be able to send email from any network you connect your computer to.

Cookies on the Plusnet website

We use cookies from Plusnet and our partners so that you get the best experience on our website. They’ll remember your settings, improve social media features and make sure you get personalised offers.

By clicking ‘I Accept’ you accept all cookies, or you can choose which ones you’re happy for us to use. You can change these at any time.

Change your cookie settings

Cookies are small text files that are saved on your computer when you visit some websites. To find out more about the cookies we use, view our cookie policy.

We use them to make our website easier to use. You can remove any cookies already saved on your computer, but this might mean some features won't work as well.

Here's the types of cookies we save. You also can change your settings below:

Essential (They're always needed)

These types of cookies:

  • Help the website display and work correctly
  • Remember what’s in your shopping basket
  • Allow login on the site

Functional

These types of cookies:

  • Enable live chat support
  • Remember decisions you made on the site so you don't need to make them again
  • Make your experience on the site more efficient

Personal

These types of cookies:

  • Allow you to share on social media
  • Let you comment on blogs
  • To tailor the advertising you see when you visit other websites

Cookies settings successfully updated

You can change these settings at any time on our Cookie policy page. These settings apply to new cookies. If you'd like to remove existing cookies, this can be done in your browser settings.