About broadband allowances
Broadband allowance FAQs
How much broadband can I use?
All our broadband is now unlimited. So you can go online as much as you like without worrying about having to pay extra.
We haven't always offered unlimited broadband, so if you signed up for Plusnet a while ago you might still have a limit on how much you can use. If you've got Broadband Your Way or Broadband PAYG, you can adjust your allowance. But our older broadband options have fixed allowances.
Why not upgrade to one of our unlimited broadband options? It might be cheaper than keeping what you've got and paying extra charges for going over your allowance.
Not sure what broadband you've got at the moment? Just log in to your account to check.
How much broadband have I used?
You can see how much broadband you've used since your last bill, by going to View My Broadband Usage and logging in to your account.
Usage breakdown shows how much data you've used for every different activity. Here's what they all mean.
- Web – browsing online using a web browser like Internet Explorer or Safari.
- Email – sending and receiving emails using an email application like Outlook or Mac Mail.
- Broadband phone calls – making calls over the Internet, e.g. Skype or Facebook Messenger.
- Gaming – playing online multi-player games like World of Warcraft or Xbox Live.
- Streaming – watching TV and movies online, or listening to music e.g. Netflix, Amazon, BBC iPlayer, Spotify, Deezer.
- Plusnet FTP – this is mainly used for things like uploading webpages.
- Peer to Peer – downloading files using file sharing applications e.g. BitTorrent.
- Usenet – using or downloading posts from newsgroup discussion forums or downloading files from binary newsgroups.
- FTP (Non Plusnet) – moving files to servers that aren't run by Plusnet e.g. if you're working from home and uploading files to your office server.
- Other – anything else.
Why does it show that I've been using broadband even when I haven't been online?
When your router's switched on, it always uses a little bit of data. This is known as 'background traffic' and is a very small amount. It's nothing to worry about and you certainly shouldn't switch your router off because of it. In fact, we recommend leaving your router on all the time because it helps you get the best broadband speed.
I've used a lot more than I thought – why is that?
If you've used a lot more than you were expecting (and by 'a lot' we mean 1GB or more) one of these might be the reason.
- Using lots of devices – it's not just laptops and desktop computers that use the Internet. If you've been using Wi-Fi on your mobile, tablet or games console, that will count towards your allowance too.
- Using an unsecured Wi-Fi network – if you haven't password-protected your Wi-Fi, someone else might be using it without you knowing. Take a look at our tips for making sure your Wi-Fi is secure.
- Having a virus or malware – these use a lot of broadband data. It's worth scanning your computer with an anti-virus scanner to make sure your computer hasn't picked up anything nasty. And you should always make sure you're using anti-virus software. We recommend Plusnet Protect.
Can I control how much I spend on going over my allowance?
Yes, if you want to avoid charges for going over your allowance, you can set a maximum spend for each month. To do that, go to Manage My Usage and log in to your account.
I've set a maximum spend but my usage is still going up – why is that?
When you set a maximum spend and you use this allowance, we limit your usage by reducing your speed to 256kb/s and blocking Usenet, peer to peer services and Plusnet FTP. So it might still look like you've used more than your maximum spend limit. But don't worry, you won't have to pay for anything over your maximum spend.
About Internet caching
What is caching?
Caching is a way to bring Internet content that users regularly request closer to them within our network, so that you can more easily and quickly access the content you need. For example if you were streaming a film from Netflix, if this content were cached on the Plusnet network, it would reduce any possible "buffering" and ensure you get a quality picture experience.
We do this by hosting the content on the Plusnet network, rather than you having to request it from servers further away over the Internet.
What does it mean for me?
That will depend upon the type of product that you have purchased from Plusnet, as only certain products will benefit from the caching capability.