Broadband speed estimates
What’s a broadband speed estimate?
It’s the maximum speed your broadband is capable of, if it’s working under the ideal conditions. It doesn’t necessarily show your speed at the moment, just what your line could be doing. Your everyday speed (measured at speedtest.btwholesale.com) should fall within this range.
When will I get one?
We’ll give you a speed estimate before you sign up for Plusnet Broadband or Fibre. You’ll also get one if you change to a different Plusnet Broadband package and if you move house.
How can I check my speed estimate?
Go to the Broadband Availability Checker and type in your telephone number. You’ll then be shown the latest speed range estimates for your line.
How accurate is the estimate?
The estimate shows the speeds your line is able to reach under the best possible conditions. Your actual speed might sometimes be a bit lower. This can be for a number of reasons, like the amount of devices using the line or even the layout of your home. But it’s normal and as long as your speed isn’t much below, you don’t need to do anything.
Is there anything I can do to make my Broadband faster?
First, check your broadband has the best possible set-up. You can find lots of useful tips on how to do this by taking a look at how to get the best broadband speed.
Then test the speed of your line to check you’re getting the estimated speed.
If you’ve already done that and your speeds are still a lot slower than your estimate, get in touch with us to report it through our automated fault checker. We’ll ask you a few questions about your broadband’s set-up and then help you fix the problem. If we can’t help you online, we might have to send out an engineer to take a look at it.
What if you can’t fix it?
We’ll then do our best to get to the bottom of the problem. If we’ve tried everything and can’t get your speed above your Minimum Guaranteed Access Line Speed we’ll waive any fees or contracts if you decide to leave us.
You should know before you think of going, that moving to another provider often doesn’t fix a problem with speed. It’s usually the line itself causing the issue.
I think I want to leave – what do I need to know?
We’d be sad to see you go. But if you do decide to try another provider, we'll waive any cancellation fees as long as:
- you’ve spoken to us and a speed fault has been raised
- you’ve given us a chance to take a look into and resolve the problem, including letting an engineer come to your home to take a look
- your Broadband is slower than the Minimum Guaranteed Access Line Speed
If you’re still thinking of leaving, have a look at our information on what you can do.